Went in to mail a document and wanted to make sure I had proof it had been delivered…read more Maria helped me and was super patient and sent my mail out with exactly what I needed. Went in on a Monday at noon and there was no line!!

This is by far the most abysmal post office I have ever been to and I have been post-office'ing…read moremost of my adult life. On occasion there is "nice" staff. However, most of the staff is amazingly hostile and do not seem have any social/customer skills training. The added is how unbelievably old, dirty and broken down this place is in general. Then you throw in the base line "customer service" . Wait a minute, am I in the DMV? It sure feels like it. Clerk #33 This is not a criticism of a singular experience, this is an accumulation of experiences over many years.

I have avoided my neighborhood p.o. since forever. In my 30 years in the area I have rarely been…read moretreated courteously there. It is a rough​ neighborhood and the staff face serious challenges from the public. So I understand their frustration. I just wish it wasn't so. I want a p.o. box. But maybe not there. My current one is to costly to get to it.

Avoid coming in at 12 and every thing will be smooth. Sucks there's always only one working there…read moreout a time but usps hates to employ anyone.

This is the best post office in Oakland IMHO. There is free parking, a drive through mail drop off,…read morethe staff inside are very nice and helpful and it's never all that crowded. This post office is far and above so many others (41st street-home of the most miserable employees on earth. Montclair-doesn't open until they feel like it..) that I have been to in Oakland. Thanks for making one thing in life so much easier, we need more easy these days. :)

Customer service was great. You are allowed to use blue painters tape to seal boxes and apply the…read morelabel. So I had no additional costs trying to send my returned items. Overall a solid experience.

1 of 3 USPS similar reviews. This is not my usual SL USPS,…read morebut I was in the area and Googled the closest one to me at the time; what a fail. Why is there a USPS in the middle of nowhere?!?! Part of the reason I came was just to see if Google was wrong, lol. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby, again too bad they were closed. No homeless here today, but I am imagining that is why they are closed during non business hours? The other two SL USPS that I went to today had homeless people. Plenty of parking since this is a hidden location... One way in and out. Well it is supposed to be... Service - 2, barely good enough. Not even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Do not expect to be in/out quick in this location…read more The postal workers are nice and try to do the best they can but usually there is only one person working at a time. Why? I have no idea. I've been there many times where they or customers are raising their voices at each other and I could def understand their frustrations. I've been lucky in that I only have to mail out prepaid packages but the complaints I've heard while standing in line gives me enough pause to consider going to any other location for anything else.

There is always available parking here and I really like that lol…read moreCustomer service is friendly and helpful You can purchase cards and gift cards here There is a drive up drop off box and that is super convenient

3 of 3 USPS similar reviews. This was my usual SL USPS, but…read moreI was not in the area and Googled the closest one to me at the time; what a fail. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby. Homeless here, hence the closure during non business hours. Plenty of parking.. One way in and out. Well it is supposed to be... They have a very secure letter mail drop off, see picture. Too bad I was only able to put 1-2 letters at a time. And no place to drop off my package. Going to the Alameda USPS tomorrow. Service - 2, barely good enough. Barely even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

I'm honestly surprised by some of the negative reviews. Most of them feel overly nitpicky. I've…read morebeen coming to this location for about half a decade, consistently shipping and returning Amazon packages. The staff has always been polite and helpful. I've never had an issue with shipping or returns, and they've never given me any hassle at all.

Terrible customer service. I asked the staff to place my return packages in mailers and attach the…read morelabels because the two packages were almost identical, and I didn't want to risk the labels getting mixed up. Instead, they placed the packages and labels on the back counter to be packaged later. This has happened to me before, and my packages ended up getting mixed up, which is why I made the request in the first place. What made the experience worse was the response from the employees. The woman assisting me and a tall older man with white hair behind the counter laughed and made dismissive comments such as, "Oh, come on! We're UPS, we know what we're doing!" Regardless of where you work, mistakes can happen, and customers should be treated with respect when they're simply trying to avoid a problem. It's not unreasonable for a customer to want a little peace of mind, especially when mistakes do happen. I took my other package and left. For reference it was not busy at all. I was the only customer in the store at the time.

We were able to get a passport appointment within two weeks. They provide picture services for $15…read more Since I have a minor child she is required to get a new passport until she's 16. You are not able to renew passports at this location. Those can only be done by mail or online. The whole process for my kiddo for $100-$150. Plenty of parking outside.

This place was supposed to open at 8:30am on a Friday morning and no one has come out to open the…read moredoors It's well past 9 and I came here to pickup my mail because they are closed on Saturdays and this is the designated place to get my mail. There was a line and everyone that was in line has left. This is ridiculous

Staff is always friendly and helpful, I honestly haven't had a bad interaction here. I'm always…read moregreeted and thanked. Returns are super easy whether it's Amazon or something else. Even during busy times the lines are usually pretty short, which is nice.

I usually don't have strong opinions about UPS Stores, but this location really stood out after the…read moregreat experience I had on Thursday (4/16). Alexa helped me with my return, and she was incredibly friendly and helpful. Truly excellent customer service. They're lucky to have her!

I never been to a post office where was completely empty well almost it was three people there. The…read moreI don't know what she's called mail person called me up right away. She was so friendly oh my goodness it was so nice to have that warm Spirit around me I needed that just got off work exhausted look like who did it what for and don't do it again. And she was still nice and friendly so today was a good day took one minute to walk in there and took 20 seconds to get out alright you guys have a good day thank you Padre mail carriers mail people don't know what you're called

This is for people for want to get their passport. The good thing is you don't need an appointment…read more The bad thing is you're waiting a long time. The passport office doesn't open until 10. You also need a number, which I recommend picking up right when the post office opens at 8:30. Got there at 8am and was third in line. Get there any later and you're likely waiting all day. The people who run the passport office are nice and friendly. I just can't believe this is the process to get a passport in 2016. My advice: the earlier you get there, the better. Good luck!

Thank you to Inas for the quick and amazing service! It was clean and organized little shop. Many…read morehelpful services here! Cute cards as well. Drop by to get your document printed, notarized and many more.

I have used both their printing and shipping assistance. Service has been efficient, friendly,…read moreaccommodating and overall excellent! I highly recommend this business and staff.