I have to mirror what others are saying here and recommend just staying away…read more Me and the manager had an exchange over a package I was sending that never went anywhere, and they REFUSED to give me a refund (that is theft). USPS told me that the problem was because postage wasn't paid and that my issue was local. They have said this about a number of issues I have had with this post office (40 percent package failure rate). They also messed with the delivery of my wife's wedding dress. She had nothing to wear on her own wedding day. During the exchange the manager told me that maybe my failure rate wouldn't be so bad if I had a better attitude. He basically ADMITTED to either knowing who is messing with my mail or has a hand in it directly. That is the only reason you would say something like that. Mail tempering is a federal offense, and the process of getting anything done about it is very long and hard. Besides that, several other employees have also just completely checked out. If you are looking for a cheaper option, they will just not mention more efficient ways of doing things. Then get all pissy when you ask them to back up and do it the right way.

Lacking customer service. Just doing the minimum to get by. Not willing to go out of their way to…read morefind lost/missing package.

I worked with Keith who packaged up some speakers for me and shipped it across country. When the…read morepackage arrived everything was in perfect condition and expertly packed to ensure nothing would be damaged. Thank you so much Keith.

Working with Keith has been perfect! We had been dealing with missed deliveries from FedEx and UPS…read morebut now have everything shipped to Ship Southington - no more problems!! Would highly recommend.

I need to put this out there. A new owner has taken over the UPS Store. The other owner was a…read morenightmare. I would be returning things and they wanted to know what was in the package etc. Let me just say this, the new owner and staff are courteous and the owner is wonderful. Don't let the old reviews sway you. This new owner knows customer service.

Complaint: unprofessional, unqualified notary services…read more Result: Because of the multiple inconveniences and dishonesty, we are submitting our experience to UPS corporate and the State Department for Notary Licensing. (If you want details) Story: Our party is temporarily in Connecticut to take care of a family estate. We needed a notary for some power of attorney paperwork and have always appreciated UPS fast, convenient services around the country. We called the day before to ask about notary, they told us the hours of availability, and we came at the appropriate time. Of our party of five, we have the elderly person in question, the family member who is a notary for another state but not licensed in Conn, and two other family members who requested off from work to witness, and an ASL interpreter for one of the participants. (Emphasizing, effort went into this appointment) When we asked for notary services, a man came out of the back of the store, told us that his license was limited and he could not do power of attorney documents, recommended banks or town halls (it's a Saturday) l, and then disappeared again to the back of the store. Here are the problems. 1) The papers were printed and made ready for Southington, and any other place we could find required the paperwork to be reprinted for the individual area. 2) None of us had ever heard of this problem so we spent the next 30 minutes on our phones and calling family members who were notaries to find out that there is no such thing as a limited notary license. Conn Law: the notary has the right to refuse service for reasonable things, but it is misconduct to lie about your licensure. Furthermore I think everyone can agree that it's just bad practice. We agreed that even though we had caught the lie, this is not a person we would want to work with anyway. The part we don't understand is why he lied to avoid notarizing our power of attorney paperwork. 1)He did have an extremely thick, almost unintelligible accent, so maybe his understanding of written English isn't proficient enough to properly manage a document like this (in which his licensure needs to be removed). 2)Maybe he didn't want to deal with notarizing that day. 3)Perhaps he was intimidated by the presence of ASL and an interpreter and decided that our business wasn't worth the confusion. 4)Even more concerning, we were informed that this notary is actually the owner of the store, and perhaps gained the licensure as a ways to be compliant with UPS office standards, but not actually offer the service. While this is all speculation, it doesn't erase the fact that this inconvenience means a lot more work for us, reprinting paperwork, finding a different notary, hiring the interpreter again, and bringing together family members from 4 different parts of Connecticut at the same time another date. We went to a different UPS later that day to consult with the notary there, who confirmed that his answer was not correct and helped us submit a complaint to UPS corporate. They also made an appointment with us next week, so hopefully this can all be sorted out smoothly, albeit delayed.

They helped with an easy & light load to CO and helped me figure out a different option for a heavy…read moreceramic piece. The were professional, helpful, and gracious even with the long line that was pretty much there the whole time I was there. Thank you!

I wish I had more treasured treasured items ship to from Connecticut -- because of our experience…read morewith We Pack & Ship. I think they could pack eggs and have them show up unbroken 3,000 miles later. They partner with Yellow Freight which brings the cost to half of what other shippers charge (who use various mail services). When Yellow Freight forgot to scan the four handmade box crates in Chicago (apparently quite unusual) and we weren't sure where they were, Scott offered to call Yellow Freight and described the crates so that could be more easily found. Everything arrived in perfect order and the boxes & inserts that Scott made were amazing. This is a family business, run by Scott and his wife, and they care about what they do. It shows.