Great customer service. always friendly and knowledgeable…read more Note they have a new phone number- 860-448-7543

I needed to access my on-line banking to complete a payment. The reception in the area is very poor…read morefor mobile devices. The post master let me go into the office and use the office computer to access my online banking there. I was surprised. They also helped me find the correct box I needed to fit my item snuggly and offered free air cushions to make sure item did not slide around in the box. Transaction completed with no issues. Brian Ghilliotti

cute office, very helpful associates, very knowledgeable, and they are there to help us customers.read more

They are always very helpful. They are very knowledgeable about where things are going and what…read morethey cost. I really appreciate them and happy that they're there to go to.

If I could rate this post office a "negative" 5 stars, I would!! The most "inept and incompetent"…read morepost office I have ever encountered!! If you want to ever receive your mail, don't expect to receive it here!! From the managerial staff, all the way down to the letter carriers....(mine was great, until he decided to go on multiple vacations and had others "try" and deliver my mail) I've had to pick up my mail at neighbors locations, they've cancelled my mail and had it forwarded to my neighbors new location in another state, they always tell us our "address doesn't exist" and send back packages, they've lost our mail for 2 weeks, somewhere in the post office....,they said a package was sent to Philly Pa. but it wasn't because the package didn't even belong to me!!...they tried putting the blame on Amazon, funny..., I know, these are only "some" of my experiences here!!! ....If you think of doing business here, Quick...Run away!!!! You'll thank me later

The postal service continues to have trouble delivering my mail despite my living at the same…read moreaddress for more than 30 years. Often when the regular mail carrier is on vacation we receive no mail , or the mail is delivered to the same house number on Rising Trail Drive, Middletown, CT when we live on Rising Trail Court, Middletown, CT. On a regular basis our mail is delivered to Rising Trail Drive. Today, at work, my employer brought mail sent to me by them and the mail had a Return to Sender label on it that said I moved and left no forwarding address!!! This incompetence has to stop!! We are paying more for postal services but getting worse services.

I arrived at 12:28 pm to drop of prepaid packages and the employee told me they were already…read moreclosed, that they couldn't take the packages, and asked two other customers already in the building to leave without being served. This post office is horrendous. This is not the first time hours of operation were an issue. They often post a sign that they are closed during normal hours of operation. I will be reporting this to the postmaster as well.

Basic post office. Employees are nice and helpful. Wasn't sure about how I wanted my package sent,…read morethe associate gave me a few size, priority and pricing options

Everytime I come in, the man at the front desk is just unnecessary rude. Gets old. Especially when…read morehe thinks he knows more than you do about things coming to YOUR house.

Not only do the carriers fail to put anything in the right mailbox or properly deliver packages but…read morenone of the clerks in the office know what they're doing and often cause problems with regular customers. Just go to the Silver Street post office in Middletown five minutes away.

Great service whenever I went, during holidays and summer months. The service is always better than…read moreprivatized companies

For 20+ years my parents and I had no problems with this post office. It was well run and reliable…read more Even after I moved to a state with horrible USPS service (for real, worst of the 50 for delivery, I read later), I actually would call the Madison office to get answers to problems in another town and state! Delivery was also very good and reliable and on time. Unlike where I I've now, which is none of those things.

Awesome small town USPS. Parking isn't the best due to the building being built in the 1960's…read more Avoid the rush times 11:00-1:30, and 3:30. Frank and Kim are great at what they do.

I always get prompt, friendly service here. Go in regularly enough and they learn your name and…read moreanticipate your needs. A great staff.

Super cute post office! It's Nostalgic not that I'm 100 yrs old but I know it's part of history and…read morewe didn't lose it to a fire or "upgrade" there's just a ton of reasons of why buildings get tore down. I believe they're closed an hour for lunch I didn't go around Christmas but just like any other Post Office through the holidays they're super busy and it looks to be no more than two workers would fit counter/office area