If I could rate this post office a "negative" 5 stars, I would!! The most "inept and incompetent"…read morepost office I have ever encountered!! If you want to ever receive your mail, don't expect to receive it here!! From the managerial staff, all the way down to the letter carriers....(mine was great, until he decided to go on multiple vacations and had others "try" and deliver my mail) I've had to pick up my mail at neighbors locations, they've cancelled my mail and had it forwarded to my neighbors new location in another state, they always tell us our "address doesn't exist" and send back packages, they've lost our mail for 2 weeks, somewhere in the post office....,they said a package was sent to Philly Pa. but it wasn't because the package didn't even belong to me!!...they tried putting the blame on Amazon, funny..., I know, these are only "some" of my experiences here!!! ....If you think of doing business here, Quick...Run away!!!! You'll thank me later

The postal service continues to have trouble delivering my mail despite my living at the same…read moreaddress for more than 30 years. Often when the regular mail carrier is on vacation we receive no mail , or the mail is delivered to the same house number on Rising Trail Drive, Middletown, CT when we live on Rising Trail Court, Middletown, CT. On a regular basis our mail is delivered to Rising Trail Drive. Today, at work, my employer brought mail sent to me by them and the mail had a Return to Sender label on it that said I moved and left no forwarding address!!! This incompetence has to stop!! We are paying more for postal services but getting worse services.

What good is informed delivery when some just never shows up for a month or days later or not at…read moreall?

The Cromwell Post Office is a great team of dedicated people that has provided us excellent service…read moreover many years. Whether it is our regular carrier, Dave, or the very kind and considerate Jamie who delivered packages right to our front door, alerting us to their presence on a very rainy afternoon, or to the professional and friendly folks working the counter at the office on Main Street, everybody has been first-rate. When we are considerate of the work done by others, and that includes the frustrations people often experience while doing their jobs while still delivering good service despite the challenges therein, we receive what we give. Be kind. Be patient. Recognize that the postal service is a great resource comprised of very smart, hardworking people who are giving it all they got. And I both respect and salute this American institution. Thank you.

I posted the following a year ago (2025) on Google Reviews but we're having a new issue with our…read moremail not being delivered the last 3 days this week. Yes, there was a storm but I'm still getting my Informed Delivery emails saying I should've gotten mail on Wed & Thur and again today Fri. I shoveled a nice foot wide area (all I could do with the snow left by the plow) and all he had to do was take 1-2 steps from his truck. I was able to make it even wider but still no mail last night and nothing when I checked this morning. Called them but as usual, nobody answers and the system hangs up on you after so many rings. I filed a complaint online just now about my missing mail. We shall see but I'm not optimistic. Onto my review on Google Review from a year ago: Worst Postal Delivery people ever!!! I'm staying in Meriden right now and I've never ever experienced these issues living in Wallingford and they ALWAYS answer the phone in Wallingford (born/raised/lived)! The postal person has his music cranked daily so I know when he's coming down our dead end road. Does he bother to leave the mail that was scanned & emailed to me via Informed Delivery? NO Does he bother to pick up the mail from the mailbox when the flag is up? ONLY if he has mail to deliver to us that day, otherwise it'll stay in there until I bring it back inside & try again the next day! Does he scan the Tracking Code for our packages so Amazon, eBay,etc as well as myself will know it's been delivered (I always request a text alert via USPS)? A HUGE NO! I've complained via USPS website since they NEVER answer their phone and the response I got from Johnette Crawford (Supervisor Customer Services) saying she's sorry I'm not having a "positive" experience with my delivery. Gee, ya think?! Then Johnette went on to say that the mail is scanned at a Distribution Center so I "may not" get the mail shown in my Informed Delivery emails that same day. WTH? I always got my mail that was scanned that same day in Wallyworld! So that's a load of garbage (being PG13 here). The issues continue daily. Today, I met him at the mailbox. I stood right next to the mailbox and he was about to put our mail (shocked we got it!) into the mailbox when I said "I'm standing right here, you can hand it to me" which he did without looking even looking at me. I then said " Could you please keep the music down when you're delivering mail? I know when you're delivering mail cuz your music is so loud". I was nice as I waiting to gage his reaction so I could also discuss our delivery issues, etc. He freaking drove away! About 10 feet away he yelled something out like "call in a complaint" so I yelled back "Have a nice day!". He proceeded to really crank the music up when he got to my neighbor's house next door. Very mature! And he has to be about 40-50 so close to my age. Dude! If you don't like your job or realize that WE actually would like our mail delivered, mail in the mailbox picked up and scan the freaking Tracking Code for packages, then QUIT! AND while you're at it, keep the stoopid music down! Obviously, with so many complaints here and other USPS reviews I've now seen elsewhere, there's been serious issues with the Meriden PO, their employees at the office and their drivers! Why isn't SOMETHING being done to fix these issues! I'm happy and sad that others have to deal with this cr*p every day like us. Should feel better that we're not alone but sadly it's still not comforting. Final issue (hopefully), it'd be nice to have it delivered around the same time each day. He ranges delivery from 3-9 but mostly 7-9. There have been a few days lately when we've gotten about 5 and yup, I only knew it was delivered "early" cuz of his freaking music being cranked! STOP THIS INSANITY, seriously!!! AND ANSWER THE FREAKING PHONE!!!!!

So I went about two weeks ago to get my passport it was quick (they took us before the designated…read moretime slot). This time my mom went to get my passport. The person that does the passports wasn't even there until after the appointment started.

Trying to contact a representative to let them know my neighbor, for the second time, keeps getting…read moremy mail. This only occurs when my regular postal wo, Jackie , is on her day off. The new postal workers apparently don't read the address properly. Is this how they are being trained? Are they hiring staff that can read or what? Thank God I have a great neighbor that returns my mail. Maybe he should be on the government payroll.

I am lucky to get my People Magazine a week after I am supposed to, also my TV Guide is dated & I…read morehave gotten it the 2nd week listed. My father was proud to work for USPS, don't see pride any more, they act as if bringing you your mail should be honored. Since our mail carrier Cindy required, then the young man after left the service is horrible. A couple of months ago for over a year we were lucky to get our mail by 7 PM, with Cindy it was never later than 1 PM. Think they need new supervisors and people who actually want to work.

Bruce is an exceptional ! He is helpful, patient, kind and works very hard. I will go out of my…read moreway to be sure to go to this post office.

Steve ran in to this PO while we were on a day trip to buy a padded envelope to mail a car radio…read morecover to his brother. Padded bag selection was slim...he had to send one with valentine's day hearts. HA! Other than that, efficient service. Nice people.

I love this post office. It's small and super efficient. The people who work here are particularly…read morenice, even when the lines are on the longer side. Short hours on Saturdays, so be sure to get in before noon.

they had the wrong tracking number and lost my package which contained very important medication…read more They didn't care!!!

I had the most amazing experience at the Newington CT Post Office from Kay. I went to process…read morepaperwork for a passport. she was alone behind the counter. she multitasked with a smile on her face, never showed any stress, waited on all her customers and processed my passport. She truly is an asset to the USPS. Thank You Kay for making my day.

Log lines at mid day and after 3 p.m . Staff seems poorly trained, i asked about Priority Mall and…read morethe individual had no information on what forms i needed to fill out. And when I sent out my package, paid for overnight for birthday delivery with tracking, the system showed Pre Shipment but no movement for over 18 hours as of now. Where is my package? Does the staff even know what they are doing? Neighbor who also uses this office has also had shipments lost, the Post Master needs to look into this !

The service provided at this post office is beyond anything I've experienced in any of the other…read moreplaces I've lived (LA, Seattle, San Francisco, Chicago). Yes there's only two counters but the employees are astoundingly helpful. Today I watched one staff person go in back to dig up some empty small cardboard (nonpriority mail) boxes for a customer who came in with loose items to ship. Everyone involved acted as if this were perfectly normal. My jaw was the only one on the floor. The staff in other cities don't even talk to you unless your package is taped up and ready to go. I bet they'll even add extra tape to your package here without yelling at you. Thank you, amazing post office employees!