Good service. Not a long line pleasant employee. The supplies are well organized and available.

Trying to contact a representative to let them know my neighbor, for the second time, keeps getting my mail. This only occurs when my regular postal wo, Jackie , is on her day off. The new postal workers apparently don't read the address properly. Is this how they are being trained? Are they hiring staff that can read or what? Thank God I have a great neighbor that returns my mail. Maybe he should be on the government payroll. read more

I am lucky to get my People Magazine a week after I am supposed to, also my TV Guide is dated & I have gotten it the 2nd week listed. My father was proud to work for USPS, don't see pride any more, they act as if bringing you your mail should be honored. Since our mail carrier Cindy required, then the young man after left the service is horrible. A couple of months ago for over a year we were lucky to get our mail by 7 PM, with Cindy it was never later than 1 PM. Think they need new supervisors and people who actually want to work. read more

It says my package was handed directly to a receptionist... usually if it was left in the mail, it would say that... my package turned up missing.. They told simply for me to call Amazon and report my package stolen.. it's a inconvenience for me.. the whole point why I got a PO Box for my packages is because they were stolen... now they are getting stolen from the post office itself.. it's ridiculous read more

The worst I drive to the next town for things. Never have enough people up front and they are so slow

Others reviews speak for themselves; I'll like to say: please make yourself available for more than an hour if you're coming to this location, because you'll be stuck in this place for an while. Also delivery/missed packages issues still happening, the worst? They don't even know if you change your address, even though you did it in person. read more

US Post Office - Long waiting times. - Post Offices Near Me - New Britain, Connecticut

The postal carriers walking the streets and making deliveries are great! However, we are supposed to have daily mail pickups for the business. We send an average of 25 packages/padded mailers a day. Some times we go 2-3 business days without seeing anyone from the post office. When that happens and they finally pick up, the drivers are friendly and say it's a scheduling issue of some kind - yet the parcels don't get scanned into their system until days later. We get a ton of upset customers stemming from their lack of urgency and priority mail still takes forever to be delivered. Very frustrating! read more

I do not even bother with this location anymore. The line is always so long and the people behind the desk work like slugs so it never moves. I now go to the next town over for my drop offs even though this one is so close and convenient for me. read more

USPS nevera answers the phone, supervisors are unprofessional, delivery of packages never arrive, even if you request redelivery. Now they can't even find my package. read more

Every time I go there looking for my mail nobody ever knows where my mail is at or if the carrier has. This place is the worst

It is unclear why they solicit feedback when they clearly have no intention of responding to it. First and last visit there today. The clerk was nice enough, but the pace of their work is ridiculous. read more

I'd give zero stars if I could. Long story short these idiots marked my package as delivered. Luckily I happens to be home this entire day waiting for my package. It never showed so I called to inform them. Firstly I was informed it wasn't my normal mail carrier. Was told they'd call back the next day which they didn't so I called and was informed my package was indeed not even scanned on my street, and that they'd call me back with more details. They ended up calling back to inform me my package was delivered and that's that, then was hung up on. read more

Even tho, there are often long lines, I have never found them rude or impatient. Always very calm, cooperative and helpful. As a person having worked with the public my entire careeer, I can appreciate how difficult this can sometimes be! read more

They keep saying making attempts to delivered my package for 2 days I have a big porch easy access , home In the living room I have cameras at the porch that proof nobody make an attempts I have the same message today that they make another attempt to delivered again no access and I was outside on the porch nobody show up unless they are invisible and I can't see them , really very bad service . read more

The Post office in New Britain is the worst post office ever noted. 1.When my shipment was lost, I went there three times and always others discussed with me. Finally, they could not help me. Only from internet I learned how to get at least postal charges. It took 5 month. 2. From time to time nobody delivered mail to our street even two days, like this week. Horrible service. read more

HORRIBLE HORRIBLE SERVICE. they are rude slow and dont care. the carriers leave notices without attempting delivery.

Seriously incompetent service at this post office. We called on our way there to make sure they were doing passports and was informed that they would be doing them until 1pm. Great. It was 1030 at this point. So we get there in 20 minutes and stand in line a bit only to notice another person in front of us are getting turned away for passport application, so we go up to see what the deal is and apparently in the 30 minutes it took for us to get there and stand in line they weren't able to process passports anymore. It was 11. Nowhere near 1. read more

My tracking number stated that my small package was delivered to my mailbox on a certain date/time. There was no package. I called the New Britain Post Office during a 3 day timeframe and spoke to the same woman supervisor who did not seem at all concerned. After 3 days I gave up. I can only assume the worse: carrier put it in someone else's mailbox, or the carrier lied and kept it. read more

New Britain Post Office is the worst the carriers don't even attempt deliveries and they just assume you not home and come up with all this bs why they couldn't deliver your package like mailbox blocked when the package wasn't going to fit in there anyways read more

Only one person doing passports and training the person next to her. Here with my kids waiting for over 90 minutes only two person going thru. Really not good they should not offer this service at post office or have a separate area. Horrible. read more

worst post office in the entire state. computer says package held at post office. i go there and talk to post master, liz ortez. she says it's not there. lies. go back 2 days later and it's there for pickup. packages delivered to wrong address. post master says it was delivered and that is that. she does not seem to understand that delivered to wrong address does not count as a successful delivery. does not give a damn about customers or doing her job. usps new britain 860-223-3681. read more

If i could give it zero stars i would. Six people have moved from my multi-family home but one is still there. The other mail has been forwarded but the usps has stopped delivering mail to the one person still living there. Not only that, i tracked a package and it was said to have been delivered to my address, it was NOT delivered. I called the post office and they said they would straighten it out but they did NOTHING. Worst of all, if you want to complain on their website you have to give them your address so like the old soviet system they will just mark you for even worse service. I used to defend the usps but no more: they are vindictive and incompetent. read more