I use the Merced Post Office often and they do a good job. I have to go t post office in other towns and our Merced Post office is well run. They strive to get you in and out quickly. It's always clean and the staff is friendly. I feel lucky to have Merced post office as my most used post office. read more

REGINA and MYLES Oh my goodness!!! It was the Saturday BEFORE CHRISTMAS. :-) The place was packed, the line was long, people and their poor packaging shenanigans, it was 30 min before closing... You would expect the worker to have turned into the GRINCH Instead: Regina and Myles were like SANTAS ELVES just quick, efficient and soo kind ‼. They got that line going very well Regina with her lovely smile and whimsical elf ear headband giving away little lollipops to sweeten the day ... she is a gift to Merced, and to all she serves. Talk about someone who spreads goodness and positivity! Thank you both! Merced is blessed to have you and USPS is too!! read more

They don't pick up the phone!!!!!!!! I tried 6 times. My key doesn't work at the mail unit on Donna and Cordova in Merced. 2P will not open so I can get my package. This has been going on for 4 months. You need to repair it!!!! read more

We have by far the best mail man in Merced ! He always goes out of his way to make an effort to get people their packages by hiding them or waiting that extra second to make sure people are home. If you see him be sure to say thanks for another amazing year of service. 65You, Lisa Wiseman and 63 others 15 Comments Love Comment 15 Comments View 8 previous comments All comments Robert HinsonPerfectly said! He's great! Like ·Reply· 1d Eric SwensonHe is great. Like ·Reply· 23h Marcia DaileyThe very best. Like ·Reply· 19h Gloria H FuentesNeed more like him read more

US Post Office - Here is a picture of him. - Post Offices Near Me - Merced, California

I'm not sure why people are rating US Post offices badly but my experiences here have been beyond compare to where I used to live. Since I've moved to Merced, almost a year, I've been going to this post office and I can say that Regina is on point! She values me as a customer and always makes small talk which I've been uncomfortable with however I feel as if she sees beyond that and attempts to give the better and fast experience she can. This is why I continue to come here and appreciate the work that these employees do. read more

These people are the dumbest bunch and look for ways to charge the customer more. Don't try to ship poshmark stuff here in a flat rate box, they will give you shit for it. Also don't wrap your box, they WILL and DO tear it open. Their postmen are lazy bums that don't want to get out of the truck so if your or your neighbors car is within 15' of your mailbox on either side, your mail gets withheld. These people are disgraceful. Their jobs are not hard yet they make it soooo complimented and difficult. Extreme training issues and bad attitudes await should you come here...with the exception of one lady with short blond hair. She's nice. Do yourself a favor and use postal connections on E Yosemite. read more

Three people in line and I stood there for an hour because there were two clerks who let people sit in front of them and fill out paperwork rather than asking them to move to the side. Horrible. If I had any other choice... read more

The lines can get ridiculous at this location. They don't have a very large lobby area and because they have entrances at both sides of the building, many customers who lack common sense don't always know how to figure out the flow of foot traffic. This is a decent location for PO boxes and the only post office in the area that is open on Saturday. Come here if you must but don't expect to get out in a hurry especially midday. read more

Absolutely horrible customer service. I have called multiple times to inquire about a missing package. What I have gotten each time is "we can't help you". I have called twice this week. The first person I spoke to took my information down and said she would return my call after asking my carrier whether or not he had seen a package. Now I come to the reason for the one star review. The man who works there was incredibly condescending to me, essentially blaming me for the loss of my package (because I "should have gotten insurance"). Fool that I am, I assumed that the post office could manage to safely deliver a package being sent from only an hour away. What followed was my trying to ask if he could tell me if I had any packages waiting to be delivered today. This was something that other members of the staff had been able to help me with. Not only was this man rude, when I emphasized that I had already done all of the things he was asking if I did, he became beligerent and treated me as if I were a child. I believe his exact words were "you don't need to be rude...I'm hanging up now." If anyone from the post office reads this, know that I am going over the local branch's head and filing a complaint about this man. There is no reason for me to have been treated like this. Had he been sympathetic and not condescending, I wouldn't be filing a complaint about his behavior. Regardless of the issue, you do not speak to someone that way. I hope this changes and that restitution will be made. If I could avoid using this, I would. read more

Been waiting on a Mailbox key for over a month was told by different staff varying wait times for the key, and was constantly told the technician who works on the mailboxes is constantly not in. Was also told my mail would be held and not delivered but keep getting packages sent to our mailbox. read more

What the Hell??? Almost everyday I receive mail from other addresses...some in other cities??? I deliver wrong mail to my neighbors! My son is Disabled & we keep missing mail sent to him? Some mail/medication gets delivered by neighbors...other mail has to be re-sent!!! I have a Locking Mailbox!!! Some of these drivers need mental help! You ask them a question...they turn Nasty??? read more

Not much has changed at this post office since my last post. Seems they still dont know how to answer phones over there

The best service I've had at a post office. The people who helped me out today were Jose and Maggie. They were both very helpful in making sure that I got the cheapest shipping prices possible. I had a package that was 0.1 ounces overweight, and these two employees helped me make my package 1 pound exactly, saving me $4 in shipping charges. They seemed like they genuinely cared about making sure I got the best bang for my buck. If I went to the Post Office inside the Raley's on the corner of G and Yosemite, I don't think I would have gotten the same service. Thanks again Jose and Maggie. read more

Absolute incompetence. I used online click n ship to prepare two priority mail envelopes. I then scheduled a pick up during my regular mail delivery. I gave two days lead on the p/u request (on Fri I scheduled pick up for the following Tuesday, there were NO holidays involved). They were never picked up yet I got an email stating they were. I contacted the PO and they replied with "we're investigating it." I ended up sending both of them FedEx and requested a refund of the priority postage I paid USPS. This is the second time this happened. It's ridiculous. No wonder USPS has a horrible reputation. Sometimes we don't see the mail truck for a couple days and then the mailbox is jammed full. The caliber of individuals who are hired has unquestionably declined. I don't recommend USPS, utilize ANY other carrier. read more

I haven't received my mail for over a week on 18th street. I'm trying to understand what's going on. I understand we are in a pandemic but at least let me know you have stopped the mail. Now I have to call Monday to see what the hell going on. So frustrating I swear. read more

Horrible service gave my live birds away and basically send u away "there not here" "your birds on not here" when I got a email that someone had picked em up hatchery had to send more went to go pick em up a second time and stupid employee tells me there not there again!!! Soon a supervisor comes out with my birds this post office should be held accountable for what there doing there live birds being shipped across the US n just for them to do that n not verify who they give em out to is beyond ridiculous!! read more

They are such a joke. I have an open case # and when called to speak to a carrier supervisor as I was directed, the woman just said without any damn compassion "well I can't help you. I can't do anything about it". They completely skipped my location twice upon the package deliver and now I'm told they "can't do anything about it". They need better people working for this company and location. The package was for a gift & now it has all been ruined because of irresponsible employees. read more

Very poor excuse of service from this post office. Seems almost all the employees lack any good customer service or knowledge of it. Expect headaches when dealing with this place . read more

The post office in Merced on M street is very poorly managed, the Postmaster (Yolanda) does not return calls from customers. I have not received mail for 2 weeks and can't get a call back. read more

The staff at this post office are always very courteous and willing to help, even if you walk in exactly at closing time! read more

US Post Office - United States Post Office - Merced, California - Post Offices Near Me - Merced, California

Unable to reach a human being after repeated calls to the M street branch. The mail service is this town is lacking. Twice this week our tenants had outgoing ,time sensitive mail that was not picked up. Myself included. It was in the mailbox at 630 am, the red flag indicating "mail to pick up" was raised and easily visible. I did that myself. Monday's outgoing mail was not picked up . Thursday's out going mail is still sitting in the mailbox at 10am Friday. Wtf ??? We also have had incidences where expected mail went "missing " for several weeks. After I confronted rhe substitute carrier about the missing mail, it magically showed up... looking like it had been opened and gone through. The gift card was inside. I had told the sub carrier what it was. A letter from so cal doesn't take 3 weeks to get here. ( our regular mail person was out for surgery ..she's great,btw) Step up ,Merced. This is 2018. You can do better read more

I had a question regarding the status of my package and after I asked my question, they put me on hold. I was hoping to receive an answer, but instead I was placed on hold for 30 minutes. I hung up and tried to call back but no one picked up even though the post office did not close for another half hour. read more

We continue to receive the wrong mail and I'm sure which carrier is doing it. She's and Asian woman who wears a safari hat and always puts the wrong mail in our community boxes. I've reported it many times and nothing has changed. read more

Staff is always friendly and helpful. Always strike conversations when time is permitted.

Thank you Regina, for being extremely helpful today! She showed me just which forms to use, and helped me save money, too, even gave me a pen and held my place in line while I filled out the forms. She is a true post Master, helping everyone who came through the door. She didn't even pause, but just knew the correct answers to everyone's needs. There was a line but it went really fast very much due to her proactiveness. There are not enough people like Regina in the workforce! Thank you! And also, thanks to Sean who was the cashier for further assisting with a great visit to the post office. read more

Disclaimer: we like our mail carrier and this isn't a reflection of him! Our mail is lost, returned, and stolen. I even caught a thief taking my mail, got his pic and a pic of his license plate and nothing was done. I recently sent myself mail and after two weeks got it back saying address was I complete. Really? Same address on the return as the send to. Merced Post Office is a joke. read more

I keep getting other peoples mail AND this has be going on for at least a year! please tell your people to READ the address ! Unbelievable how ignorant some of your people are at delivering mail! read more

I tried to contact the office concerning a parcel of mine that ha gone to Merced instead Sacramento. I did receive notification that the article arrived I Merced at different time on consecutive days. When trying to contact the office I was "stonewalled" by the answering system and its multiple options to keep one from speaking to a human. When I finally got an agent I was informed the wait would be from 30-40 minutes. So much for Postal Service? I'm disappointed being a retieree. read more

Hideous service. Most unhelpful and uncooperative customer center I have ever dealt with. Will do my absolute best to avoid using UPS moving forward. read more

We have the worse mail carrier in our area of North Merced, near bear creek. Tall man about 6'1 250 pounds, always wearing ear buds. About 2 years ago, he cussed me out because I got close to him as he was putting mail in the mail boxes. I called and complained that he was very unprofessional and literally cussed at me with my 3 year old son around. They did nothing about the issue. 2nd time around, about 3 weeks ago, he threw my amazon order on my front door step and broke my laminator machine. Again, I called to complain & no manager called me back as always. 3rd time, about 2 weeks ago, he threw my box on my front door step, mind you I head it because I am home, and he didn't ring the door bell. This was another machine that he has no respect for. I called and complained again, no return call back from a supervisor. Today, 11-1-18 He threw my amazon box on my door step again!! He's so unprofessional, disrespectful and I could go on about his nasty language he uses. He really should be fired! Apparently the manager doesn't care about residents concerns since she hasn't called me back. So disappointing! read more

I did not have a chance to catch one of the ladies that services You before You get to the front desk, but You'll know who I'm talking about if You go! I went in today (February 26th around 9:30 AM) and the lady answered all of My questions regarding My shipping and tried very much to save me money! She tried to find the cheapest options for my shipping needs and eventually a lady noticed our struggle and offered me a box and tape! So although I didn't purchase anything today since I had a prepaid label, I do appreciate the lady working today as well as the Girl Scout Mother who offered Me a box and tape. Wonderful service today! Definitely made up for the train that stalled everyone for about 5-10 minutes! read more

Horrible experience! I had accidentally sent a package I ordered to my old address and called them to forward the package to my new address. (Had already did a change of address but called just in case). I spoke to a person named Celia and explained my situation to her. I gave her my information, tracking number, and still she would not to forward my own package to my new address. She abruptly hung up the phone in the middle of our conversation. She was unprofessional and rude. read more

One day I accidentally shipped something and wanted the item back a few minutes after I checked it it. The post office clerk was being lazy and did not want to look for my item in the back. Another nice clerk offered to look for it and she found it! Another time they said I could not use my own tape and was forced to purchase theirs lol. The clerk game me an ugly look, I had to purchase their tape to ship something, I understand they try to sell stuff but geez. It depends on who you get for a clerk, some are nice and some just want to snap on you. read more

the mail delivery person screws up my mailbox with a package that isnt supposed to fit in there and the personel at the office dont care and are unable to provide any assistance, i guess once you get job security, you dont give a rats ass about quality service read more

I would like to complain about one of your associates here at Merced, California 95348. I just made a phone call about 20 minutes ago. A woman answered the phone and asked how can she help me. I then started telling her of my situation and she cuts me off with a loud sigh and said "I'm going to place you on hold" then places me on hold for ten minutes, so I got frustrated and hung up the line. I have been struggling with getting my mail from USPS since June of 2017. I just want to get this fix and apparently USPS does not want to help. read more

I went to Merced post office and paid $1.15 for manilla envelope that they weighed and was addressed to my grandson in Fairview, OR. Postmark was October 25. On Nov 7th I put in a change of address to forward mail to Minatare, NE. On Dec 12th I got the envelope forwarded here to Minatare. Where it was all this time I have no idea but there was plenty of time for it to go from Merced to Oregon. I called 800 number and got no help at all from the guy I talked to and finally hung up after 5 minutes of frustration. read more