I go to different post offices very frequently for work around Metro Detroit. This post office is…read moreconsistently the best one when I have to go. If I can, I will plan to go to this post office because the customer service is so much better here than it is at other post offices around the area. The staff at this location is always really friendly and helpful, which isn't always easy to find at the post office. I appreciate this location.

This is a nice little post office. Staff is generally very friendly and helpful. It can get backed…read moreup and crowded since there's only a couple windows, but they work hard to move everybody through quickly. They have all the basic supplies you need for mailing things out.

This Location will forever be famous for the coined term "going postal" for the Roakens…read more How notable that the postal office in the downtown was famous for a very horrible incident long ago. According to Wiki the term as aforementioned, came about from a number of incidents that occurred from 1986 onward. That term became a reality in November 14 of 1991 here in Royal Oak. Despite the pure chaos and madness back in 1991, all has been calm since, thankfully. The post office is also a location where you can update your passport and take photos, which is a little known fact by a few folks. This building hasn't been updated, inside or outside, except maybe the addition of the ramp outside. It looks well for the carbon dating and well used. It's still an iconic building due to the incident back in 1991. Got to cut it some slack, since it looks like it's been around since the 1800s, is that true? When was this building erected on second Street? Does anyone know? I can't find it on a Google search easily.

Another service horror story. Do they try to hire the rudest people they can find? Thankfully, the…read moreBerkley post office is nearby.

What's with all the low ratings? I remember coming here with my mom when she shopped at the grocery…read morestore that used to be in Adams Square, or when she picked me up from Derby decades ago. I think it's been modernized since then. Plenty of parking. I was here the day after Christmas to send a package off to Chicago. Only one person was in front of me, and they had two postal workers at the counter. I was in and out in a flash. Service was friendly. I'm able to track my package so I can see that it hopefully arrives at its destination on Monday.

We called regarding a mail hold. Glen couldn't have been more helpful. Contacted our letter carrier…read moreto bringing our mail back to post office. The absolute best. Pleasant and responsive and helpful!!!

Pretty sad. Undelivered mail, returned a pre- addressed envelope to Troy Treasury office for Winter…read moreTaxes as "undeliverable" unknown addressee. Sent a check to son in law in Florida two weeks ago. Still not received. Not the first time. Had to put a "Stop Payment" on the last one. Not trusting the post office. Gonna do everything by on line and other payment options.

Thank you privatization. The pro about this location is that it's opened until 9pm on week nights…read more The con? It's a subcontracted joint that's inside a gas station so the guy behind the desk is the same guy who works the gas station register and the same guy who takes inventory. Go somewhere else if you're short on time. We were there for 20 minutes with no line but with anyone trailing in the gas station to buy a coke or pack of cigarettes, he'd need to go and work that register...which makes sense I guess since the usps is only their side business but by the end of the wait the clerk said that the scale wasn't working and so we'd have to take our boxes to another location. What a waste of time.

This is the WORST postal service there is!!! I placed an order and had it shipped to my home in FL…read more My package has been sitting at this facility for over a week. Hasn't been checked in nor accepted. I've tried calling but they don't have a direct number listed. Called the 1800number and they can't tell me nothing more than what I already see. IT'S NOT MOVING. I understand this is a pandemic we are going through but customer service is still a MUST. If you don't have people in there to work, I know LOTS looking for a job. They can start TODAY! This doesn't make sense. I've had other packages come from Detroit and have already arrived and was ordered the same way, same place, on the same day. Please send my package Asap.

Ok post office to use. Not the best staff at a PO. Often the access is limited and the parking can…read morebe challenging

It's a government agency need I say more? I travel some and every time I put in a Hold Mail…read moresomething goes wrong. Either the mail isn't held or it never gets delivered. There is a different carrier every day on the route maybe that's the issue?

We went into get stamps and mail a letter and the clerk was delightful and charming. She also…read morementioned that postage was going up on Sunday so maybe we want to buy an additional sheet of stamps. (We actually went there because the reviews were so bad we wanted to see for ourselves. Unfortunately, our wait time was nothing and our interaction with the post officer employee perfectly pleasant.) Would mail a letter from there again.

Horrible employees. I try to stay apolitical, but I'm starting to think there's something behind…read morethis anti-diversity hire movement. If you're too lazy to work, then don't get a job. Don't take it out on customers that just want to mail things through the postal service. If you go to the Ferndale Post Office expecting ANY kind of help from the employees there, you can FORGET IT. I recommend you go to Royal Oak.

Patrice & Kim exemplified amazing customer service. Came into the store with 4 items that I needed…read moreto ship. They suggested different products than the ones I was intending to purchase. This resulted in more efficient shipping and even saved me a bit of money. Instead of sending multiple individual items to the same address, I was able to bundle some packages and send them faster and cheaper. While I was in store, there were customers coming to send packages, purchase money orders, and even some with passport appointments. These ladies were extremely kind. They exercised patience when customers had different issues and took their time to explain the solution. This visit made today's errand much smoother. Thanks again, ladies! I will definitely use this post office again in the future.

Two weeks ago I received an email from USPS Informed Delivery showing me that a document from the…read moreSocial Security Administration was due to arrive. When a week passed with no sign of that important piece of mail, I spoke to the Postmaster at the Hazel Park Post Office who said she agreed with me that this was a "VERY important issue." I also left a note for the carrier on the mail box array in my apartment building to pay attention because an important document addressed to me was misdelivered! Two days later, when the SS Admin mail had still not arrived, I spoke to the Hazel Park Postmaster again. This time, she was much less concerned. She told me to click the "did not receive" box in the Informed Delivery notification and follow the instructions. I did that. I also went to the USPS website and filled out a form there, as well. In addition, I phoned the SS Admin and explained that they needed to send another copy of the document they had sent earlier because the PO had misdelivered the first one. To date, I have still not received this important notification (or a copy thereof) from the Social Security Administration which should've arrived 19 days ago because the Hazel Park Post Office is run by an INCOMPETENT POSTMASTER who either can't, or won't, do her job! I'm old enough to remember when misdelivered mail was a rarity. Now misdelivery is commonplace! Today, I will see if I can phone the US Postmaster. If not, I will write a letter to him. I wonder if THAT will be delivered!

Warren's hardly my usual stomping grounds, but I had time to kill and chores to get done after a…read morelunch date with my beau. As the nearest outpost of the USPS, the Mound Road post office became a pit stop to ship out packages and cards. At midday, this place is hopping. The very narrow parking lot does not easily accommodate larger vehicles, which of course means every SUV and truck tried to squeeze themselves in tighter than a hipster wearing skinny jeans from the junior's department. I managed to snag a spot from someone on their way out not far from the door. Expect patience, though, as space is at a premium. I snagged a bubble envelope on the way in, and found the usual assortment of boxes, mailers, and prepaid envelopes to be significantly larger than my hometown Ferndale array. A point to Warren there. Other supplies were helpful, but I just snagged a pen and copied down an address while waiting in line. Postal counter space is equally at a premium, so for the last-minute mailers, please take your tape and boxes outside if it's a busy time. The line has to snake around past you and may contribute to a real sense of claustrophobia. Service was good from clerks with a smile, and one of them was receiving Easter egg "chicks" made by a regular customer. The craft project was adorable and I wanted nothing more than to steal one all for myself. Apparently they've earned a loyal clientele over the years, which is always a nice sign. But the staff were good about scanning everything in and helping me pick out a few stamps for the collector in my family, though I fear I may have taken a little longer than my usual outings. Nonetheless, they didn't make me feel rushed or like a pariah.

Higher office personnel who will actually return a phone call to a customer and work with them…read morerather than making an excuses for a carrier who's decided she's entitled not doing her job. I've never heard of a male carrier scared of dogs so I won't deliver mail to a house with a door open because they have dogs in a secured house.