Patrice & Kim exemplified amazing customer service. Came into the store with 4 items that I needed to ship. They suggested different products than the ones I was intending to purchase. This resulted in more efficient shipping and even saved me a bit of money. Instead of sending multiple individual items to the same address, I was able to bundle some packages and send them faster and cheaper. While I was in store, there were customers coming to send packages, purchase money orders, and even some with passport appointments. These ladies were extremely kind. They exercised patience when customers had different issues and took their time to explain the solution. This visit made today's errand much smoother. Thanks again, ladies! I will definitely use this post office again in the future. read more

Kimberly does a wonderful job. She held the whole place down today. She is efficient and good at what she does. Thank you so much!

Two weeks ago I received an email from USPS Informed Delivery showing me that a document from the Social Security Administration was due to arrive. When a week passed with no sign of that important piece of mail, I spoke to the Postmaster at the Hazel Park Post Office who said she agreed with me that this was a "VERY important issue." I also left a note for the carrier on the mail box array in my apartment building to pay attention because an important document addressed to me was misdelivered! Two days later, when the SS Admin mail had still not arrived, I spoke to the Hazel Park Postmaster again. This time, she was much less concerned. She told me to click the "did not receive" box in the Informed Delivery notification and follow the instructions. I did that. I also went to the USPS website and filled out a form there, as well. In addition, I phoned the SS Admin and explained that they needed to send another copy of the document they had sent earlier because the PO had misdelivered the first one. To date, I have still not received this important notification (or a copy thereof) from the Social Security Administration which should've arrived 19 days ago because the Hazel Park Post Office is run by an INCOMPETENT POSTMASTER who either can't, or won't, do her job! I'm old enough to remember when misdelivered mail was a rarity. Now misdelivery is commonplace! Today, I will see if I can phone the US Postmaster. If not, I will write a letter to him. I wonder if THAT will be delivered! read more

Polite Postal workers, Always heloful!!! Even when there's a long line the Postal Employee's give every Customer the the same Polite Service!!! read more

Lied about their hours claimed to be open till 12:00 today only to change it to be closed waste of a trip

This post office is supposed to be open until 5. On numerous occasions I have stopped by between 4:30 and 4:45 on my way home from work only for the doors to be locked and the people inside staring at me as I am trying to understand why the door is locked 20 minutes before closing. read more

As far as post offices go this one isn't so bad. I typically see the same post office worker at the counter and she always seems super helpful and very friendly. Perhaps the biggest gripe about this location is that there's very little parking and when you have to walk to the front of the door it's the same way people drive in. read more

US Post Office - Backside where parking is located - Post Offices Near Me - Hazel Park, Michigan

Worst post office I have ever dealt with. This will be the 8th time I've went up To the post office and complained about Steve the postman In just two months. Absolutely the worst. I can hear him at the front door, (my couch is next to the door) rifling through his bag, putting the mail in my mailbox STICKING A "SORRY I MISSED YOU" note on my front door and then leaving. Never has be ever knocked on the door for me to sign my packages. He has cost me hundreds of dollars on time sensitive merchandise that needed to arrive to me SAME DAY and is too lazy to simply knock on a damn door. The post office said they'd talk to him about it.. which I believe they did.. he just doesn't care and is atrocious at his job. I don't need him to be good at his job. I need him to just be competent. read more

Needed to renew my passport, and I was routed to the Hazel Park Post Office from my local PO. Got there 5 minutes until closing time. They took the time to help me finish the packet and accompanying money order, even though it went 5 minutes past closing. They could have easily refused to help me, so props to them! read more

Definitely not the best post office in town, but also, not the worst. There are so many other better post office locations that I pity those who live in this area and only have access to this one. I've been in this location five or six times over the years, always at different times of the day, and there has never been more than two people in line in front of me. Still, I've never gotten helped and finished with my simple task (dropping off a box to mail, usually) for at least 20 minutes. The people who work here seem friendly enough but they are so incredibly slow that it makes coming in to this location a real drag. read more

My wife and I applied for our passports and Patrice assisted us. She was patient with our questions and very helpful. We had an outstanding customer service experience and would recommend the post office services. As we were tying up one agent another assisted other customers in a quick and timely fashion with a very friendly demeanor. All stars for us. read more

I would give 0 stars if I could. My carriers are lazy. Today is donation pick up day for the homeless. I put out a bag LAST night and was outside when he drove by TWICE. He was too lazy to get out and check for the bag.This is not the first time I've had a problem. I had a letter I had to sign for a few weeks ago. I was getting to leave for work, standing next to my car and he pulled into my driveway behind me to turn his van around. He parked it across the street and walked by me to put a notice in my box that I had to sign for the letter. I was RIGHT there. He's dumber than dirt. I called them and asked for it to be redelivered and told them I would be home. That lazy jerk didn't even attempt to deliver it. I signed the form and called the PO a second time and told them what happened the 2nd day. It took THREE days to get my mail when it could have been HAND delivered the first day. He needs his butt fired. I called and asked them to have the mail carrier pick it up, I stood and watched him deliver mail but never looked down. I yelled to tell him but he was listening to music and couldn't hear me. Hazel Parks' supervisor could care less too, she should have apologized for his incompetence, she just said someone would pick it up. No wonder USPS is failing, the employees suck. read more

The only reason for 4 stars is the employees tend to continue conversations with customers long after their transaction has been completed and there is rarely more than one employee working the desk regardless of the number of people in line. Otherwise I've never had a problem using the HP post office. read more

Complaint filed with US Passport Agency about Hazel Park Passport Acceptance Facility. They accept passport applications from 9 am to 3 pm with no appointment required. If supervisor Beth says this service is a courtesy and at their discretion, it is not. USPS is paid $25 per application. They have no right to deny service if you are there within acceptance hours and have all required documentation. Customer should not suffer from incompetent management, lack of staff, volume of work, employees stress. Also, always remember there is a manager over any manager:) I have been helped at the Passport Agency. read more

Just read the other reviews, your pretty much stuck with them if you need to send letters for cheap!

This post office is literally the WORST post office I have ever gone to!!!! The employees are disrespectful and unprofessional and just plain rude!! I called to tell them I'd like to pick up my package because tracking said it was there and they told me I couldn't! How can I not pick up my own package?! I have not once had a good experience here. If I could give zero stars I would. read more

Is the Lady at the counter putting her fingers on the scale? Just mailed the same package to the same address and it cost $5.04 more. By the expression on her face, she doesn't like her job! That is the second time I was in the area and the second time I know I was overcharged. Also the last time I will go there. Save yourself and customers shipping charges, go to the post office on Mound Rd. in Warren. read more