July 31, 2024 - Wednesday…read more Review # 484 and Updated Review from 7/16/2017 - 4 years ago I highly recommend this post office whether you live in Shelby Township where it is located or any other city nearby. I've checked in 45 times according to Yelp when I need to mail cards, or packages to relatives and friends in other cities or states. I usually stop on my way to the cemetery when in route to Rochester Hills so it is very convenient for Me. My many photos attached show the reason still to rate 5 stars as in 2017. There are rotating employees working at the 3 counters every time I visit for stamps or mailing packages or envelopes. They are efficient and polite and take their time to service my needs. The counters, floors, self serve mailing areas are always clean and clutter free along with stocked mailing supplies! There are handicap access parking spots and a push button to enter the Post Office if you are disabled or if you are carrying packages to mail. In the lobby are post office boxes to rent for a fee and with key accessible. This location assists for passports and pick up of your held mail ftom vacation and large packages too. This location is at 7755 22 Mile Rd., Shelby Township, 48317 Phone: (800) 275-8777 Hours: Monday - Friday 8:30 AM to 6:00 PM Saturday 8:30 AM to 2:00 PM Sunday - Closed They also have a Drive -Up Mail Box for speedy drop in which is helpful due to weather conditions in Michigan! :-) Happy & Pleased To Review this Location Again With 5 Stars! SpecialK - Karen

Honestly worst service I've ever experienced in my life. I have NEVER done a review, I don't care…read moreenough to but the older lady with glasses at the front who's usually on the right side is why im making this review today. The staff seemed fine but the lady who did the passports was super nice. The lady at the front was rude and disrespectful and seems like she hates her job. I genuinely don't understand when workers have bad customer service and or are rude because you chose this job!!!!???! I went in at 9:50 AM. I genuinely don't know who pissed in her coffee. But the way she was acting like I was dumb and didn't know what I was talking about was crazy and unnecessary. I would leave an even ruder review but I rlly don't care enough to. Just hope this place can find better staff.

I have a P.O. box set for notification when i get mail. I've updated my provider and it still…read moreDoesn't tell me when I have mail. It notifies me though when I have no mail and even that is inconsistent. Reps at the window can never seem to help me with it.

In addition to a bad experience, I came home to discover I wasn't given all of the stamps that I…read morepaid for! Poor customer service. Went to mail my tax form and buy stamps. 2 women behind desk, one stood close to the other as if in training. I said I wanted to weigh my item to see how much postage would be and woman tapped with her long fingernail, several times on the metal weigh machine. OK, no verbal notice - no problem. I put my envelope on the meter and she rattles off at the speed of a crappy rapper to hit this then that when prompted - on what machine? I glance around and see the screen that I'm supposed to hit this or that. Never was I asked if I want to insure my document. I then say I'd like to buy stamps and she says "one or two packs" - I said I wanted to see what were the stamps so I could select the sheets she points in the direction where the selected stamps are out. I select 3 sheets. My total came to $52.83 ; I had her a $100 bill and she says, 'we can't take that' - I'm like, what! Finally she says they don't have the change. Again, I'm like what! The United States Post office doesn't have $48.00 in change! I was forced to use my debit card. It ticked me off. Overall, it felt like hurry up and get the heck out of here. Little effort was put into talking, explaining, communicating with another human. I left feeling riled up, which believe it or not, isn't my norm.

I went on 11-24-25 at 9:11 a.m. and a young black man wearing glasses was very nice . Thank you,…read morefor helping me send my express package to my daughter in Chicago.

Honestly any location I go into the employees are always terrible. For example today Debbie…read moreDingleberry at the 16 mile branch showed her lack of care and respect for her profession and customers. I understand being short staffed and busy and all the other things that go into working a job. Sorry your there for a check and you have to provide service. I came to the counter kind and understanding. I did not argue when I was told I had the wrong documentation I said I would be back with the correct information. But to be honest I'll just go somewhere else because your customer service is terrible. The funny thing is in todays world the customer has the option to just go anywhere. USPS could you please start giving your employees the basic training in customer service. Such as smile or say hello to greet someone. Not next and I can't help you come back later. Go stand in that line I can't help you. No wonder nobody wants to go here. I would rather use Fed Ex or UPS.

I needed a place to park for a few hours and this little library did the trick. It was so small…read moreand quaint. Will you find every best seller and dvd ever? No. But do they know every book around? Yes. Will they order the best seller they don't have for you? Yes. It is a small library. Don't go imagining crazy programming, go imagining old school librarians who know their stuff. Cute. Knowledgeable. And in my opinion...amazing. Thank you, Utica Library.

The staff is the most helpful of any library I've been to. Unfortunately, the space is incredibly…read moresmall. We are talking, one small room. Couldn't we do at least a little better?

This location for the United States Post Office is an Annex. It is used for the mail carriers in my…read moreneighborhood area within a radius of coverage. The employees load up their truck /vehicles in a parking lot in the back. I believe all the packages and mail come here from Allen PARK location or from Mount Clemens that is split up. This building inside does not sell stamps but you can pick up your mail that has been stopped or a package that you have missed for delivery, and it requires a signature. In turn you will need to show your ID to verify address to pick up a package or hold mail. Their phone number is 226-4023. EVERYTIME, I call to inquiry about my mail whether lost, damaged mail or a question about delivery service no one answers. Sometimes when I call once or twice a month, it just rings and rings and no one answers. Then on a lucky day? I engage with a automated recording to select an option and I am put on hold for the next available representative. After being put on hold for 30 minutes no one answers so I hang up. This happened again Monday April 30th of this week and yesterday Thursday May 3. Today I decided to drive over and walked inside Annex to find out where my package is that shipped April 20th. I received a tracking number and daily I am tracking the number but it's at a standstill and cannot be located whether it's Allen Park Mount Clemens or Macomb Township. Today it never arrived to the Annex, or Allen Park location, therefore no one knows where it is. I was told my tracking # is being investigated by the manager or the boss at this location who is Matt. The customer service rep that assisted me today was Denise no complaints with her she did her best, but I am still at a dead-end here. I hope my 15 pound box wherever it is ...is not damaged, lost, or stolen!? I'm only giving 3 stars for this location because it is either overloaded with mail, and employees cannot keep up with the Overflow ? In which they are too busy to answer the phone or lack of Extra help ?? !! I wonder if there's anyone out on Yelp that has the same problem with their mail delivery or had a package lost or it didn't arrive at this Annex?? or they get lost when they get here?

Clinton-Macomb annex is absolutely pathetic. I cannnot stand the fact that Amazon uses USPS because…read moreI know my package is going to go through here and it's either going to get lost or be late. Must be nice to suck at your job and still get paid.

I went to the Sterling Heights location on 11-24-25 at 9:11 a.m. there were three clerks working. A…read moretall light skinned black man provided me me with excellent service. I had to send a express package to my daughter in Chicago and he was great. The other clerks were also courteous to the customer's next to me in line. Thank you, young man for helping me.

The amount of times I've had to call up this office for an issue related to damaging my mailbox,…read moremisplacing my mail, or forgetting to provide our key is genuinely stupid. EVERY TIME I call for assistance, nobody is available. I have to work my way through their incompetent AI call center every other month regarding a new issue. Going in person isn't much better due to racist staff as others have already mentioned... My latest issue that's finally driven me to write out a review? Whoever delivered my mail broke our key and instead of reporting it, having my mail delivered directly, or literally any of the other smart options at their disposal, they just left the broken key in our mailbox. I can't access my mail and I'm driving myself ragged trying to get an agent (not the useless AI bot!) on the phone. I've called about 6-8 times by now with no luck. I've submitted a support request, scheduled callbacks, but haven't been able to get anyone on the phone. This is the worst service I've ever received from a post office.

Looked at the reviews after my first experience in this store as I was shocked at how…read moreunprofessional the staff was. Disappointing as this location is very convenient for me, but I will not be returning. If you have options, go elsewhere or be prepared to deal with difficult associates who will be condescending to you and anything but helpful.

I've been to the store multiple times and honestly cannot agree more with the other reviews on how…read morerude the employees are. However one does stand out he is the older gentleman, gray hair and shorter. I truly hope he's not the owner because if he is, he shouldn't be in business. They are out to get your money in anyway tape, box whatever it is. I wish I would've read the reviews before I started using this store because I would've never gone in there. Do not trust the employees, if you don't wanna deal with rude people, skip this UPS and head to Washington. You shouldn't be in business or have a job if you don't want to work with the public.

We had to mail a small box and I wanted it to get to the recipient in a reasonable amount of time…read more Since the mail in our area sometimes moves like a snail, I gave UPS a try. We took the package in on a Saturday and by Monday, the recipient was thanking us for it. Now that's what I call fast service. My husband was the one to take the package into the store as I waited in the car. I watched several customers walk in and out, so they were doing a brisk business and seemed to be keeping up with the flow of customer traffic. It took a total of 8 minutes, so not bad at all. With the Clinton Township Post Office within walking distance, I'll definitely keep using UPS when I can. Why? The lines at the post office are often times long and the mail can be sporadic as far as how long it takes to arrive at it's addressed destination. With the surprising two day delivery that was made by UPS, they won me over. With the additional services they provide, I'll keep returning.

Very rude, I am 5'0" 100lbs I had to return something for my work and the box wasn't heavy just…read morelarge and was having a hard time carrying because of the size and shape. I walked up to the door and there were no customers in the store. There were two people working and one was on the phone and didn't see me, but the other person working (which I believe was the owner) stood there watching me try to open the door. Thankfully, a very nice man from the store next to them walked out and saw me and opened the door for me. I thought ok, I walked up to the counter and set the box down with the label on top so it was easy to scan. He then scans the label and then tells me to pick it up and carry it to the back end of the counter which was back behind him. Then just stood there watching me struggle and handed me my return receipt as I was walking out. Will never go there again, I will make sure our business spends their money at other locations.