Looked at the reviews after my first experience in this store as I was shocked at how unprofessional the staff was. Disappointing as this location is very convenient for me, but I will not be returning. If you have options, go elsewhere or be prepared to deal with difficult associates who will be condescending to you and anything but helpful. read more

I've been to the store multiple times and honestly cannot agree more with the other reviews on how rude the employees are. However one does stand out he is the older gentleman, gray hair and shorter. I truly hope he's not the owner because if he is, he shouldn't be in business. They are out to get your money in anyway tape, box whatever it is. I wish I would've read the reviews before I started using this store because I would've never gone in there. Do not trust the employees, if you don't wanna deal with rude people, skip this UPS and head to Washington. You shouldn't be in business or have a job if you don't want to work with the public. read more

Poor customer service for people returning their packages for Amazon. I don't recommend using this facility.

Notary posted in window and on line!!! Don't let that fool you!!! They don't have a notary and staff said oh well!

They are so unorganized. My packages get sent back to my house that I go and have them return here because they dont cover my address with the new return label. Ive had multiple shipments get "lost." Amazon says that I dont need a box or label to return and they insist I buy a box. It smells like crap in there. Seems like a very unorganized/lazy person running this shop. Save ur time and ur money of ur items getting lost/stolen. Go to another location!!! read more

How about this...stop wasting your customers time and money when you can't spare a few inches of tape in an emergency! Hey everybody do what i did head over to UPs on 26 Mile in Washington Township! They are your hometown feel people who will gladly help you with a few inches of free tape, all smiles...these place is " a no jerks work here" seal of approval! They'll treat you better than family! read more

This location is family owned and run, and they are awesome! Super friendly and knowledgeable - I drive out of my way to come to this location. I had an Amazon return that, for some reason, I was dreading, but it was so easy! Highly highly recommend! read more

I remember this cat now. He is/was a lead at the Mound Road store - across from Walmart - he is truly awesome. Super helpful and kind. He helped my aging Mom many times before she passed. She spoke of him with respect. Thank you dude for being so kind to my Mom and to me. Joe D. read more

The staff is incredibly rude! Wanted to charge me $5 for one piece of tape then Threw the receipt at me. DO NOT GO HERE.

Quick fast hurry, that is what there service is all about. Great customer service. I always go to this location because parking is easy. Plus there is great bakery next door with all the delicious pastries. read more

The staff at this place is unbelievably rude, especially the older man who is not only lazy but also incredibly disrespectful. His lack of effort in doing his job has led to customers arguing with each other. Instead of fulfilling his responsibilities, he chooses to ignore customers and pass them off to someone else. I was forced to interrupt another busy lady to get the service I needed because I had to urgently get back to work. All this commotion because he couldn't be bothered to do his job properly. Idiot read more

I've been to a few UPS stores around my area but this one is the closest which is why I always go back. There is usually two people working here. The gentleman is always greeting the customers while the female seems like she never wants to be there. However, my issue with this location is that they never look at the most cost effective way for you to ship anything. They typically start with offering you the most expensive way to ship an item. Also if you need a box and they have extra boxes they don't offer it to you. They ask you to purchase one instead. Every other location I go to always offers to recycle one of the boxes they have available already. Not a huge fan of this location but again I only come back because it's the closest one to me. read more

The UPS Store - Inside the store - Shipping Centers Near Me - Shelby Township, Michigan

Took my Xfinity equipment to be shipped back because I cancelled service. XFinity website says that they cover all charges, including the box to ship it back. UPS guy said Xfinity doesn't cover the box and tried to charge me $9 for a box the size of a shoebox. So I took the equipment to Xfinity store 3 miles further and they said UPS was ripping me off. The Xfinity website clearly states they cover cost of the shipping box! read more

They STEAL I had a next day air package they never shipped. I contacted them because it didn't make service they tried to say I had illegal items in my package I did not, but then ask me to pick up package back up. when I arrived to retrieve my packed they refused to release it to me. They Racial profile you open your package then steal the content and never ship the package. Then they try to say you had illegal item in the package. I would not use this location if you dont want you packages tampered with. Especially if your not a white person. read more

I mailed two packages and put the wrong apartment number. The owner and staff helped me find my packages. They're the best! Always patient, courteous and helpful. Because, of there fantastic service, I only ship from this location and UPS. Thank you for the amazing service! read more

Kevin the owner of this location has been nothing but helpful, kind, and all around a great business owner. I am moving across country and he helped me through the whole process of shipping all 20 boxes of my belongings! Highly recommend this location! read more

worst ups possible, i called them and got sent to voicemail immediately. they never deliver on time and there's cons issues and delays. lazy. read more

Stopped by to drop off an Amazon return package, first visit. Store is clean with lots of supplies. Service from Elijah was great. Nice to have found a go to store for shipping and returns. read more

My husband and I recently returned to Michigan from Las Vegas NV, The only post office I was a wear off was located in Garfield in Clinton twp, I can honestly say I went to the Garfield post office several times prior to the dead line for sending packages for the holiday. There was a posted note on the door that read out to lunch ! There was 5 people in line ahead of me and they told me they've been over an hour ! I left to run more errands! I returned two hours later and the post off still had the same note with no return time. I googled the UPS on 23 mile the owner and his son was so pleasant, helpful, and professional my packages were received to my family and friends in recorded time. Just to be clear it was the holiday season! The UPS Store now have a new customer for life!! Good Job guys!! read more

REALLY LOVED IT, service was amazing this women named olivia helped me with all my shipping needs and she did amazing!!!

I have been to this UPS a few times and it has been nothing but great customer service. I never feel like a customer that they want in & out. Each experience the employee took their time explaining services, and products and give GREAT recommendations for future visits. read more