Great service. Friendly professional and very helpful. This…read moreis my favorite post office

they suck. so slow. it was 3 days without getting delivery. no updates at all. my package was…read more sitting in lakeport and i was 1.5 hours away without the option to pick it up in person. So lame

Everyone at the Post Office was friendly, efficient, and professional. We are a small town, so they…read moremake you feel part of the whole. Convenient location in the heart of town.

Without explanation, this Post office has been holding two of my packages since November 29, 2024…read more Beverly Hills, MD has been informed of what has happened. In the meantime, they have had to replace these packages because I have not received them. Will I receive the one they say will be here tomorrow (December 16, 2024)? Does someone need a Christmas present for their girlfriend or wife?? I am 65 and permanently disabled. I depend on the services of delivery people. I cannot hop down to the post office because someone doesn't feel like delivering it. I have also had packages thrown halfway down my driveway.

I don't get the bad reviews. They've always been very helpful and personable every time I visit…read more My mailbox is too small for most deliveries, so I pick things up from the PO almost every week. Never a problem. Of about 100 packages I have had sent to me through USPS in the past year, not one has gone missing. I haven't tried any of the other services offered here, but I'm happy with my deliveries.

Well, I'm giving you your first 5 star review for the customer service you provided me today. I…read moretracked my package to your office (it had the wrong zip code) and you took the time to find it and forward it to my zip code. I hope it gets here. You made the effort. Thank you!

Said walk in service for passports was open on Saturday from 10 to 11 show up and they tell us…read morethere is no one here to do passports today shit service as always from the government

The woman working the counter at 2:15 on Tuesday, December 9 was quite rude. Two stars for doing…read moreher job and receiving the package but only two stars for doing the bare minimum. She spoke incredibly fast and strung together sentences into one word, but spoke slowly enough to understand to the man before me. When I misheard her and responded incorrectly, she repeated what she said but gave me a stare. And when given the option for how I want my receipt on the screen, she did not wait for me to choose (all but two seconds) before she chose for me and printed the receipt. The whole time her demeanor was cold. Federal employees are supposed to treat everybody equally not preferentially, particularly with customers. Some people are hard of hearing and need words enunciated. And options are meant to be options, not opportunities to deny agency to customers.

Everyone at this postoffice are very nice, in person and over the phone. I've not heard one bad…read morething about their customer service.

I was picking up my mail after vacation. Waiting in line when a loud, angry man came in. Michelle…read moreLewis (post master) must've heard the commotion from her office and stepped quickly out de-escalating the situation expertly. Amazing & badass!

Absolutely amazing service! The ladies there are sweet, proactive, and fast!…read more I waited in line for no more than 5-7 minutes and within that time they processed and helped two customers with passports. We drove from Sacramento because everything in the area was fully booked for at least one month out. They are the nicest post office clerks I have ever met. My son has autism and doesn't do well with pictures. Well, let me tell you! They were interactive and patient when taking his passport picture! It went amazing! We were in and out within 15 minutes. Oh, and they had a cute little table with color pages. So thoughtful! 10 out of 10 service! Thank you! So worth the drive! I highly recommend them!

This was my second visit at this post office and I was soooo disappointed to go in this time…read morebecause the woman Mellissa was rude as hellll!!!! I was just trying to help my friend get her passport. She was disrespectful and made me feel dumb like I didn't know what I came in there for as if I didn't just drive 45 minutes to come get my passport. Her tone of voice was not inviting and had a bunch of attitude and she needs to be talked too about her customer service and how to control her tone and talk to people kindly and respectfully. I don't appreciate feeling be little or dumb and if I needed help I would have asked.

I'm a long time customer of this location over 30 years. I just recently have been using priority…read morelabels that have ALL priority words and such cut away leaving basically a label that say to and from on it. The clerk JON insists on mentioning this every time I go in. PETTINESS at the purest form. I am not amused and will be having a discussion with the POSTMASTER in the future. Take a look at the photos and tell me this isn't RIDICULOUS. I've noticed that JON has another unsavory review. Seems maybe JON needs to take a refresher course in CUSTOMER SERVICE!

Dear John, I had a passport appointment today at the…read moreCalistoga post office at 1:45pm. Before my appointment, I was hoping that I would not get you John as my passport agent. In the past you have been rude, negative & unhelpful. toward me. Once John, when I asked you how to get a change of address after my son's death & once again, John, when I wanted to know how to send Santa's Letters for the Soroptimists of Calistoga. But sure enough, I got you again today John and you did not disappoint. I had applied online & had all the copies I needed. Still you never acknowledged me John or even asked me if I was applying for a new, renewal, or lost passport. John you made me fill out a form that I had already filled out online & then halfway thru filling out the form, when I asked you a question, you told me not to fill out the form at all & just sign it. Then I asked you John if I could get a passport card & you said no because I didn't check that box on the form & that I would have to re-apply. At this point I would have paid anything just to get that box checked & get out of there. At the end of my application process John, you handed me a receipt & asked me to fill out a survey to let the post office know how you are doing. Well John, ( no customer skills person), I Won't Be Back Until You Go! A Calistoga resident hoping that my passport application will be processed

the clerks are always so friendly and make each and every transaction fun and quick…read more the postal head quarters needs to be more upfront with public about their new,slower, more expensive shipping standards. the clerks at the front windows are getting a lot of negativity from customers about time frames and pricing. the clerks were given small q.r codes to hang up for the customer to scan and read. sorry but gramma and pop are not gonna scan that.

I've been going to the Willits PO for 21 years and no matter who works there everyone is…read morefriendly..Even at Christmas time when there is a line out the door they get you through fast with a staff of 3..I live in a rural area and mail delivery gets an A+..Avoid the Ukiah PO..Long lines, a staff of only 2 and expect a long wait..