I made a passport appointment for 10:00 a.m. and arrived 10 minutes early, as instructed on the…read morewebsite. The clerk never showed up for work and didn't even bother to call in. According to her coworkers, they weren't able to get in touch with her. This was extremely unprofessional and a complete waste of my time.

This review is strictly for our passport appointment. I can't speak to the other services. But I…read morewant to say that I was impressed at how efficient the woman handling passports was. We slid all of the required paperwork over, and she did her thing quickly for multiple applications. Within 15 minutes, we were raising our hands for the oath, and then she even gave our two kiddos lollipops. (Bonus: even without paying to expedite, we got the passports two weeks later.)

Came here for my passport appointment and the process was super quick. The lady who helped me, I…read morebelieve her name was Toni (she had blue hair), was very kind and had great energy. She was helpful, efficient, and made the whole experience smooth and easy

it's always some kind of inconvenience when dealing with this post office. their employees are…read morealways on the phone when delivering mail and often deliver to the wrong address or the mail gets lost due to the neglect of the employees.

It's right across from the USC campus. It has it's own small parking area. The parking spaces are…read moresmall, tight, and narrow. I didn't go inside the building but the have an outside mail box for drop off.

I tried calling 3x today 3/28/25 at 10:52. Who ever is working would pick up the phone and then…read morehang up. So now I have to go in person to ask a question. I hope your manager sees this. I'll be looking into filing a formal complaint.

A large woman that works at the post office with the Clerk ID Number 05 is very unprofessional,…read morerude and aggressive. She is extremely unprofessional and has extremely poor customer service skills. I do not believe she holds the skillset to be a lead clerk operating a post office alone. She kicked me and several other guests out of the store at 12:25 pm today. She was in the middle of a transaction with me when she got up proceeded to kick me and all guests out of the store. One of my packages was in the process to be shipped. I had to open the Mail Drop door at the clerk desk to retrieve my package and collect the rest of my packages to leave the post office. She was irrational and irate and even yelled at me. At 12:20 I walked into the store. A male was shipping off a package. We were the only two guests in the store. When he left. I finished packaging several packages to be shipped. I waited a moment and walked to the clerk desk. When I got to the front she said "next time don't come to the desk until I call you." I assumed that meant she was not ready to service me. So I stepped back to the front of the customer line even tho I was the only guest in store. When I went back to the front of the line she said "You can come now. What do you need? ." I got to the desk and said " I have a few packages to ship off." The clerk asked me to put all my boxes in the delivery drop off door. I told her that I would prefer to do that transactions one at a time to avoid getting packages delivered to the incorrect location. Considering the boxes were identical and this mistake has happened in the past I urged to her that that was not my preferential way of getting the packages shipped and told her that I would prefer to ship them separately. I literally had to beg her to do her job. The 1st QR code was scanned and I got the receipt for the 1st box. I put the second box in the drop off door and she continues to aggressively urge me to put all of my boxes in the drop off box. I declined the offer and she stated that it takes too long to do the transactions one at a time. I was still the only guest in the post office. I tell the clerk that I am on my lunch break and I don't want to go back in forth with her. I even stated " I'm literally begging you to let us do this transaction separately so the boxes don't get mixed up. " I even asked her if there was a manger or someone else that could help me since she didn't not want to ship my packages. She said " no it's a manger at another post office you can go to." She was on some strange power trip. While having this discussion more guest came into the post office. She grew angry got up and started yelling and proceeded to kick me and everyone else out the store. I had to start recording the incident while I grabbed my boxes to leave. I informed the clerk that I was recording her and that I would follow up with filing an incident report to start a formal investigation with the postal service. While I sat in the car the woman continued to fuss at other guests outside of the post office telling them that the post office was closed for the rest of the day even though she put a sign on the door that stated " out for lunch" I believe she only said this to other guests because she did not want me to continue waiting for the postal workers to get off lunch so that I could continue shipping my packages. While I waited a post office delivery man came to drop off packages. She opened the door for him and walked around the plaza to go shopping for lunch. On her "lunch break" she even took the time to record me in the car while I was on the phone with the post office documenting the occurrence to initiate a formal investigation. She even yelled at me from outside the post office while I was on the phone with customer services. This incident is highly alarming. The woman was very aggressive, rude and unprofessional and does not have the skillset to service the public. The woman was so crazy that when I was leaving the post office she slammed the door and said "girl bye". On her " lunch " she took the time to do all of this I assume to intimidate me. It was all totally unacceptable inexcusable behavior. Usps needs to have better discernment when hiring postal workers.

Your employees have a bad attitude rude. They need to go to some orientation classes to help them…read moreguide the customers and greet them and not make them feel uncomfortable. When you ask him a question they respond with you with an attitude. I will not go to this place This is the second time I have the same issue. Today is January 7th 4: 20. Pm

Parking area is ok. I wouldn't try to find parking during busy business hours though. This location…read moreis very well kept. I didn't deal with any team member personally because I came during self serving hours.

They go by a different clock which is about 10 minutes ahead. I pulled up at 3:53 ( they close at…read more4pm) and the door was locked, which made me remember that the lady who worked there told me they don't go by regular time. They go by the clock that is in there which is a different time. So keep this in mind when going around lunch or closing time.

Came in today missing my appointment time thinking it was at 11:45 but was an hour before I asked…read moreif it was still possible to come in even though that my appointment wasn't showing on their system from the hour before and the nice young lady wasn't able to catch her name. Let me do a walk-in wasn't a long wait. It really helped a lot as I was a first time for passport. Apart from that, the older lady took her care of everything easily and they both explained it all very well. The service was really amazing. And the value of their work was good.

Monday 2/9/26 I arrive at the United States Post Office at 4:47pm and was STOPPED at the door by a…read moreUSPS employee telling me they are closing early!!!! Meanwhile there is 3 customers in line and 2 employees at the counter tending to customers. I got off work early just to get there to send off a certified check that required a dated post mark and priority tracking. Nothing difficult, typically a 2-3 minute transaction and move on. So I went down the street to UPS store and had to pay a premium. Look, I'm not outta bounds here when I remind people that USPS isn't some independent retailer in our communities providing shipping services. They are a GOVERNMENT agency that should follow the basic rules of morals and ethics. At a minimum provide a "SERVICE" within there hours of operation!!! Is that too much to ask for? BTW i was only one of a half dozen customers being turned away and most of them let them know they were not thrilled about it!!! Shame on the mid 40's looking gentleman who identified himself as the supervisor for being disrespectful to those elderly women who were refused service that afternoon.

I went to the post office on Vermont to pick up a package and had a mixed experience. The location…read morefeels understaffed. The lines are long and the service moves slowly. I honestly do not know if it can ever get much higher than 3 stars because the overall system feels broken. The young lady working the counter was very nice. She had a good attitude, a smile, and did her best to help me. The issue was not her. I came to pick up a package that had this address on it, but the package was not there. She told me where it was supposed to be picked up and gave me the information she had. The bigger problem is the postal system itself. It is hard to figure out where things go and what you are supposed to do. Trying to track down mail and packages can be really difficult. So while the person helping me was kind, the overall experience was frustrating. I am giving the post office on Vermont 3 stars.

It has become extremely difficult to get mail picked up where I live there is no box for outgoing…read moremail. Besides that they can never keep a regular mail carrier and our mail at times don't name it to are address. This location gets busy, it serves it's purpose. Parking is available

This is not just a lost package--it's a full-scale exposure of corruption inside USPS. If bad…read moreactors are intercepting financial mail, this could be part of a much bigger fraud operation. This inside job should be exposed, fullly-investigated and under public scrutiny. My "SENSITIVE" mail got moved swiftly (within 3 minutes) from 90058 to 90045 and arrived 90045 within 3 hours. 90045 (Westchester, near LAX) is an international mail center. It has NOTHING to do with domestic Priority Express. 90052 (Los Angeles) is the correct mail hub for processing domestic mail--so why was it bypassed? Previously, I've received all my mail (including checks) from the same sender without issues, the most recent check received was Feb 2025--but the moment a cashier's check was sent, it mysteriously vanished after passing through USPS 90045. USPS Tracking #ER183435080US confirms it was in transit. USPS Informed Delivery showed it was scheduled for March 5, 2025 (this was an overnight package sent on the 4th of March). Delivery NEVER happened and being "INTERCEPT" at 90045 since March 4th 2025. WHY was this package rerouted to USPS 90045 Westchester location? This was mailed March 4th from USPS 90058 and scheduled for delivery March 5th, per my USPS Daily Digest. Instead of taking the direct route (90058 -- 90052 -- 91755), USPS bypassed 90052 (DTLA location) entirely and diverted it 90045 (Westchester near LAX). 90045 has NO reason to be in this route! There was NO REASON for it to be in 90045--especially for an expedited delivery. "USPS 90045 is geographically OUT of the way from the sender (90058) to the recipient (91755). Why did my cashier's check (overnight delivery) get routed to Westchester (near LAX) & mysteriously vanish? This post office has a history of sensitive documents going missing. Even worse, 90045 is notoriously known for mail theft-HUB and handling "sensitive" packages incompetently (just check their 1-star Google reviews). 90045's 5-star reviews smell FAKE, masking theft. #USPSFraud. WHO decided to reroute this package to 90045 and WHY? Investigation and accountability is long over due. I have filed complaint to: - USPS - FTC - USPS OIG - OIG (Office of Inspector General) - X post - Yelp review - Google review This isn't just a delay--this looks like mail theft or interception. The USPS facility at ZIP 90045 is NOTORIOUSLY incompetent. A quick search reveals numerous 1-star reviews on Google detailing how this location repeatedly mishandles "sensitive" packages and important documents. Why is this still happening? - How many cashier's checks have disappeared at 90045? - Time for a full investigation. #USPSFraud" If this has happened to YOU, speak up! "See my X/Google reviews for 90045's theft scandal" - Time for a full investigation. #USPSFraud" If this has happened to YOU, speak up!

Most PO's are painful to visit…read more Here, lines always move quickly. Even when the line looks long. Staff friendly and helpful.

No parking available, long waits and staff is not friendly. I would recommend purchasing labels in…read moreadvance and have your packages ready to go. If package is labeled and ready to go you don't have to wait in line and can leave your items behind the glass door at the front counter.

WORST, CUSTOMER SERVICE EVER!! Retaliator, bunch of disrespectful, ghetto a$$, buffoons!! This,…read moreplace acts like they're not even here to serve the public! They, try to make it "difficult" to ship your packages, provide you with receipt paper that fades in a matter of a FEW DAYS and you lose your packages or mail just because it! If, THAT isn't enough, then when you call them with the time you and day you went there to pay, they pull the date and time, give u the AMOUNTS YOU PAID! YET, STILL REFUSE to provide you with you with the tracking number for your packages!! This, post office SHOULD NOT EXIST! There, are MANY OTHERS that supercede their customer service! If, you can even call it that! I hope this one closes down! Because you make complaints and the Manager over seeing them, doesn't take their behavior seriously! Instead, he does his BEST to downsize their WHOLE PROBLEM! Which, MAKES HIM THE PROBLEM! RODERICK BENNETT! I have NEVER had an ENTIRE GROUP of employees at ANY USPS location act the way THESE PEOPLE DID towards me when I shipped baggage! I filed a complaint about ALL OF THE STAFF at the Crenshaw location except for ONE MAN. Who initially came out to take my luggage I was shipping. He, was the absolute ONLY ONE who didn't behave in an ignorant MANNER about shipping my bags! I'm, looking for a district Manager to speak with to see if I may get what I need. Because I called the location to try to recover my tracking number from the location, since the receipts they gave me FADED IN FIVE DAYS and by the time I arrived to my location NOTHING was on them! How do you track your packages when the receipt they gave has DISAPPEARED?? PLEASE, AVOID THIS LOCATION LADIES & GENTLEMEN! I PROMISE YOU WON'T REGRET THAT YOU DID! Making, a complaint about them won't matter because their Supervisor will NOT TAKE IT SERIOUSLY! I know because I told him about how ALL but ONE of them behaved unprofessionally towards me! Yet, HE STILL INSISTED TO SAY he spoke to ONE LADY about her behavior! SMH RIDICULOUS! #GHETTOPOSTOFFICE!

My LAX Post Office on Aviation - 5 Stamps for Service, Kindness, and Consistency…read more Let me give some credit where credit is due. I've been coming to this post office for over 30 years back when it was on Century, then Airport, and now at its current location on Aviation. Through all those moves, one thing has remained the same: the kindness and consistency of the staff. They've helped me out countless times--especially with packaging up my books and making sure I get the best rate possible. They go above and beyond, and I've noticed something: even when people are rude (and I've seen it), the team still responds with professionalism and patience. You show them kindness, and they'll reflect it right back at you. Special shout-out to Kiki and the entire crew at the counter. They've always greeted me with a smile and made the process smooth. And if you show up early in the morning and hit the buzzer for package pickup, you'll catch a little vibe--they've got the music going in the back, setting a good tone for the day. I'm giving them 5 stamps for being reliable, consistent, welcoming, and genuinely kind. Thank you all for what you do.

For an experience at usps, this was five star. Was in and out along with a guest and had absolutely…read moreno issues whatsoever. The line move quickly, and the customer service was on point. At least for now, would highly recommend this location.