I used to live over here so I would go to this UPS all the time and I had a mailbox things have changed. Some of the people have gone on the glory but the owner son really nice Randall always so pleasant always has a huge smile prettiest teeth ever they're very nice. read more

I had an appointment scheduled today at 9:00 a.m. for my fingerprints. When I arrived, Imelda refused to assist me, stating that no one was available to take my fingerprints. I explained that I had a full schedule of back-to-back meetings and had already canceled my doctor's appointment so I could return later if necessary. Despite explaining my situation, she refused to accommodate me. I returned at 11:00 a.m. and ended up waiting approximately two hours before my fingerprints were finally taken. While I was waiting, I asked Imelda if the person who takes fingerprints had arrived. She replied, "That's me," and explained that she hadn't been able to take me earlier because she needed to help other clients. I understand that other customers also need assistance, but I was a customer with a scheduled appointment. If appointments cannot be honored, then they should not be offered. I rearranged my work schedule and canceled a medical appointment based on the expectation that my scheduled appointment would be respected. This experience was extremely frustrating and disappointing. I hope this feedback is taken seriously so that other customers do not have a similar experience in the future. read more

I called ahead to this UPS Store to confirm that someone was available to notarize a document, and I was told that they were available. I made the trip to the store, only to be told by the employee that she was not taking any notary appointments. The employee was extremely rude and had a terrible attitude, even though there were no other customers in the store. The lack of professionalism and customer service was disappointing. If they were not providing notary services, I should have been informed over the phone instead of wasting my time making the trip. Absolutely horrible service. I will not be returning and would not recommend this location to anyone. read more

Went above and beyond to help me ship a large 13x13 painting to Alaska! They didn't have the box I needed so I went to U-Haul down the road and came back and they made sure the painting was safe with extra bubble wrap and taping for its long journey. A relief after USPS said they couldn't take my painting because of the size (despite saying otherwise online) shout out to Lynney for being amazing and level headed helping us with a huge line! read more

The UPS Store - Large painting - Shipping Centers Near Me - Inglewood, California

Always a great experience! The people who work here are polished, smart, friendly and competent. What a great group! Did you guys know that you can return stuff easily nowadays? All you need is a box and a QR code! I've been in this store 4 times in the last 6 weeks and I HATE returning things! read more

My husband and I always have a great experience here. I'm so glad this UPS store came to downtown Inglewood. I can always get in and out with service from friendly staff. read more

I needed to get some documents notarized on a very short notice and shoutout to this UPS location. The service was quick, professional, and the young lady helping me was so genuinely friendly, which made the whole process smooth and stress-free. read more

Quality service. The representatives at the Inglewood store always greet me with positive energy and provide top tier service and information each time I step foot through the door. Whether I am mailing a package, returning Amazon items, or need a document notarized they make sure my needs are taken care of with care and efficiency. read more

Service requested - They were a one-stop shop for everything I needed today. Quality of service was professional, helpful and friendly. Value of customer service here is high quality, and space is well kept and orderly. read more

I love this location. Devon is my favorite. He is a young African American man with long red twists in his hair. Whenever I am confused on how to return an amazon package, very frustrated, mad or need a box he goes out of his way to calm me down and fix the problem. He doesn't just send me home like other employees have. He's very laidback. Which is what customer service needs. He is always cleaning so he goes out of his way to keep the place spotless. Whenever I go to the Inglewood location, I request him. I also like his manager. I'm not sure of her name but she is a nice Latina who always smiles and is patient. Since Devon is there and very helpful, I will not ever go to another UPS location, staples etc. to return a package. They are rude with horrible customer service. If you go to this location, I suggest requesting Devon or his Latina manager. Devon should be the assistant manager. Devon and the Latina manager need a raise. Tell Devon I sent you. Lol! read more

This UPS store is the best I've ever dealt with! They're always SO nice and friendly and their hours (open on Sunday!!) are amazing. I wish more businesses operated like they do. Thank you for existing! read more

I like the convenience of this location, but today there was only one staff member. She was really working hard because they (her colleagues) pretty much left her alone! Don't go when there are other people in line ahead of you. read more

I usually come to this location because I like supporting small businesses and it's near me! The woman who run it have been helpful and kind, which is why I'm not giving it 1 star. However, today making an Amazon Return, the front desk guy, with AirPods on, took some time to support me and waited until a line formed. When he started to attend me, I immediately felt like I was an inconvenience. I asked for his help because the Amazon self check out machine told me my item was too big and needed to be helped by an associate. He immediately began to question me and why I put it in the box. I said the coat was too big to fit in a bag since it was vacuum sealed. Then he proceeds to sigh and open the box. Then I gave him the QR codes and he got visibly and verbally annoyed when I told him it's two items. With attitude, said I was not going to get a refund for both items then. He then stated it should've been in a box then (which is what I did-- and he just opened it). He handed me the receipt to which I asked if I was getting the refund since he just took the opened box, to which he annoyingly said yes. It was very unpleasant and unnecessary to be treated like that, especially when it was clear he was not listening to what I said and was annoyed a customer had to ask him for help. So I feel like that if that man helps me again, I'm going to have an unpleasant interaction and don't trust he will be helpful. I'll be checking to see if everything ended up okay with my return. read more

This was my first time doing business at this UPS location, but it won't be my last. The customer service was warm and friendly. I truly needed help with my package, and I was treated with respect and courtesy. The customer service representative was professional, patient and helpful. I cannot write enough about how much I appreciate the way I was treated. I'm happy to have found this gem in Inglewood. read more

I've been using this location as my UPS Preferred Acess Point because UPS drivers aren't the best at delivering my packages to my door. The staff is ALWAYS friendly and helpful. When there is an issue they explain what the issue is and how to resolve it. They've even gone above and beyond when I've missed a pickup deadline and have held it for me an extra day or taken it out if the return bin to deliver it to me. They've also called me in the past to remind me I have a package that's getting ready for return. I've seen rude unsatisfied customers and even then the staff remains calm and friendly This is a franchise location so services may differ from other franchise locations which is not uncommon. After reading the negative reviews it looks like they're from people who didn't do things correctly and have taken out their frustration on the staff: 1. Your return info will tell you weather or not you have to package it yourself - Amazon recently changed their policy so you do have to pack and pay for postage when returning to a UPS store 2. You are able to review a label before you leave the store It's sad to see this small, black owned business get negative reviews from people who have no justification to complain. read more

I stopped by because this was a local mailing business. Black owned is a plus! Gio, the owner took great care of me and it was a great experience. Not only was she kind but also got me The best price for shipping. Thank you Gio! read more

The UPS store was clean and the staff was very helpful when I had a packet sent here.

Terrible extremely slow rude k asked about the slowness and why are they allowing the disabled to stand so long when there's 3 people behind the counter doing nothing so the girl who claims to be the owner braids kicked my handicap behind out told me to go else where mind you I caught the bus there since I'm partly on left side due to stroke This store is sad and the two girls in here are very rude the Hispanic woman is always down to work ! The Ethiopian is so-called owner does nothing the owner stays playing like she's on the computer doing work Ethiopian she does nothing but sit back there, and stare at you the whole time, and not work playing with bags in the back!! read more

This UPS charges for tape . My package return was about 5 inches of tape and I was charges 1.50 . I have never been charged for tape at any Ups store!? That the last time I will be going to this Janky location 1.50 for tape only read more

I called at the last minute trying to make a return at this UPS Store location. They had just closed, and I was a few minutes away. The woman who answered the phone said, come on in. Really made my day because with my work schedule lately, I didn't know when I could get back over there during business hours. They're helpful at this location. Good vibes and great customer service. It is appreciated. I will make this my UPS Store. read more

The moment I stepped in, I was amazed and very pleased with the cleanliness and organization of the store. Aside from it being a heavy rainy evening, it gave a fresh welcoming feeling. Customer service over the phone and in person was on point. I needed a document notarized so I called ahead during my lunch to ask for the hours available for this service (which I'm glad I did before heading out there). The gentleman provided me with the hours for this service with a friendly attitude (didn't sound annoyed as most business do when they have to provide information) which I greatly appreciated. Turns out he gave me accurate information and did find someone available to take care of my notary request at the time of my arrival. She was professional and friendly and demonstrated knowledgeable in what she was doing. I definitely recommend this store and will definitely be returning for other shipping needs. read more

Great service. Friendly employees that have a short pleasant conversation with. It is always clean and smells good.

Suzy was nice, friendly, helpful, courteous, all the things that come with great customer service. thank you

After reading the other reviews, I made the decision to visit this location to see for myself. The customer service was great. Everyone was friendly and willing to help. My presence in the store was acknowledged by everyone. As I continued to complete my business transaction with the gentleman up front, Ms Yvette (I believe was her name), even chimed in to confirm that everything was okay. I had ALOT of questions, and each one was answered with a smile and with courtesy. While I was there, several other customers came in and was assisted with the same courtesy and respect. read more

While it seems understaffed a lot the person I often see working there works hard and I've never had to wait long. Street parking available but can be a little tight. read more

Meant to post this last week! Sydney is incredible. I was in just after 9a and she was working alone with a host of people waiting to be served. She was gracious, efficient, greeted everyone, and kept her cool when it would have been easy to get flustered. She is an awesome young employee and I hope she is appreciated! Overall, this store is a great location with great employees. read more

Dion was extremely helpful. He assisted me with my last minute order. He was extremely professional and worked with a smile while he completed the order. Ask for him when you go into for your copy needs. You won't be disappointed read more

I needed to return my Nike shoes and luckily this location was open on a Sunday! But I didn't have my label printed and they charge $3.50 to email them the label AND .25c for the paper. I really would like to ask them how they came up with $3.50 as the email fee because that's ridiculous. Yes, I walked out of tbs store fast. The owner wrote back that they would love to go over details? ... no thank you. Your $3.50 email fee charge spoke for itself. read more

There is a definite lack of care here at the store. I patronize another one of these stores up in the mid Wilshire area. Much more attentive. Much more focused on customer service. Very disappointing at this location. read more

Went to this location to drop off a package. It was so nice to be greeted with a smile and a thank you even from employees who were not actually helping me! They could teach a class on what a great customer experience should be! read more

This is funny because I so happened to be in the store at the exact same time as the last reviewer @Courtney A. I was literally waiting next behind her. Unfortunately I perceived the experience differently. There was a white lady at one register and black male at the other register, they were a little busy at this moment. It's very sad to see race brought up in a black community #1 inside a black owned business #2 when this was completely false. They were very attentive due to the circumstances of them being busy (probably rush hour since this is the afternoon). Come on people we have to do better. Seems she was mad she had to wait which was in no one's control. If being in a black business makes you this uncomfortable maybe you should try another location which probably was even more crowded. read more

Susie literally wasted an hour of my time today. I called and asked if she printed 11x17 plans. She says yes. Info to the store after 20 minutes of her trying to receive my email she says sorry I only have 14 x 8. Really!!! What is your job!!!!! This is so sad. Used to love this store now I will take my business where is is appreciated. And $3.50 to receive and email!? Absolutely not. read more

I found this gem of a store as I was in search of a place to get my passport photos. Gio was so kind and helpful! I look fabulous in my photo by the way! Thanks for your assistance read more

I've honestly never had to send a package myself before (as a gen z kid) and I had no idea where to start. Super touched that the staff was so patient with me and kind enough to help me out!! read more

5 stars. 100% service. I came in to have 6 documents copied and signed and SYDNEY an employee there was able to completely get that done for me even when it got busy. She did great managing my needs and assisting others all by herself. Great employee. For real! read more

The only store I know to charge $3.50 to email documents to print. Ridiculous! The greed of money doesn't look good on you UPS Store.

I never write reviews but my God. Everytime I come to this UPS to deliver a package there's an issue! They tell me I gotta come with my return products already packaged when my return instructions are telling me they are supposed to box it for you. Not one but TWO packages now have been lost at this location. One time, I shipped an item out for return and it was on my doorstep the next day because they made the label incorrectly. You don't even have the satifaction of knowing if your package will be delivered or not. There is no accountability or even any decent customer service, I'll never ship with them again and I suggest you don't either if you care about your packages and their timeliness. read more

I really love this location the service here is really really great. Really fast and reliable service has everything that I need every time I come here very close to my home so glad to see a small black business doing well at this new ups store read more