I don't have a problem with the post office staff at all; they are friendly and polite and nice to…read morework with. I have a problem with our new carrier for Middlefield Estates. I have asked her at least 3 times to ring the doorbell when we have packages, because some are vitamins and sometimes food. She also leaves packages in my garage when the door is open, I have found packages on my garbage can, on the floor near my garbage can and on top of my car. She only has to walk another 20 steps to my front door AND RING THE DOORBELL. I would like our previous carrier Kitty to come back to this route, apparently, she had it for 20 years and she was very good, we all know her and like her. Please remember many people who live in this retirement community are in their 70s, 80s, and even 90s.

I have had a post office box in Cottage Grove for decades because criminals thought stealing mail…read morewas cool. I have been so impressed with all of the current staff in Cottage Grove. The delivery people I encounter are hustling, but not too busy to say good morning. There are three at the counter that I interact with fairly regularly; the tall funny man who teases that he is charging you when he's not, the kind woman who checks to see how heavy my packages are because she knows that I'm walking, and the impressive woman who has all of our faces and post office boxes memorized and greets you by name. I saw that there were only two reviews and felt that they definitely did not represent my experience. I want to thank all of these community workers for delivering our mail with a smile despite the frustrations that come with every job.

I have post people throwing things over my fence, I was told a 50 pound bag of dog food was…read moredelivered to the mailbox which it wasn't along with a bunch of other things that were marked delivered by USPS that weren't delivered! The latest disappointment is the fact that I got a delivery on Saturday and the post person decided to send it back to sender without even approaching me! I called and was told that they're gonna look into it and call me back and of course they didn't because every time I called them with an issue they say they're gonna call me back and they never do! I give gifts every year and yet I am treated poorly! Some of the laziest meal people I have ever encountered. There are only two decent delivery people out of that post office and unfortunately they're gonna be held accountable for the mistakes of their coworkers and not get gifts this year!!!!!

These guys & gals get a lot of flak & do NOT deserve it! They've been there every time we've come…read morein: they help us, joke with us & get our business done. Sometimes they get it wrong, but they are not perfect & they work hard to get it corrected. Now, when it comes to passports, it's a pain, expensive & not the USPS' fault!! As of this moment, in time & date: - yes, you DO have to make an appointment, call or online, get a date/time, get the confirmation # and show up with the right stuff (oh, and on time!) - Veneta post office DOES take passport pictures - Veneta post office WILL make copies of your docs - Veneta post office DOES have all the forms you'll need SO -BE prepared, kind, thoughtful & respectful. Don't forget that many women & men at the USPS are Vets. Thank them for their service. And remember their Commander & Chief may be a raving lunatic, but they understand the chain of command and understand the service they provide.

Mail with addy clearly displayed got caught in some "loop" that lasted over a month! Had to get…read morere-packaged, re-mailed. Wth!?????

The Willamette Street post office has really great staff - friendly and efficient. What more can we…read moreask?

I live in a townhouse community and I use a walker. Our boxes are located in an area which my…read morewalker can't accommodate and I have fallen numerous times. The postal service has not been helpful in finding an alternative way for me to get my mail. A new box has been planned in 3+ months

Pleasant and helpful are a few words that come to mind plus 24 hour kiosk make this a perfect post…read moreoffice

I live in a complex where the mailboxes are centralized in one accessible to all mail room with…read morelocking mailboxes. When there is a package, another key to a larger mailbox on site is supposed to be left in the mailbox. I've been keeping track. Of my last twenty-five packages, fifteen have either not been in my mailbox when the US PO tracking system shows they have already been delivered. Many packages, or the key to the larger mailbox, mysteriously show up in my mailbox days later. Some never do! Complaints to the River Road Post Office in Eugene, Oregon are treated rather breezily and not taken seriously. PLEASE EXPLAIN TO ME WHY THEIR BAND OF IDIOTS CAN'T SIMPLY GET THE PACKAGE OR A KEY IN THE RIGHT MAILBOX? THERE ARE ABOUT FIFTY BOXES, ALL CLEARLY NUMBERED AND REACHABLE. DO NOT BLAME THE CORONA VIRUS. THIS HAS BEEN GOING ON FOR THE THREE YEARS I'VE LIVED HERE. COMPLAINTS DO NOT RESULT IN BETTER SERVICE.

Look, the USPS as a whole is inconsistent for a whole variety of reasons, but none of those reasons…read moreare this locations fault. Jolene specifically is an amazing woman and is always super kind and helpful. Over the busy holidays I had two letters get lost and appearantly they ended up at this location, and Jolene was a huge life saver!! She was able to find both of them and sent a call saying they could be picked up!! The lines can be long sometimes but they always are moving pretty quickly. Parkings easy enough to get in and out of and theres multiple neighborhood signs helping you find the post office. I prefer this location over the Santa clara post office.

Fast service, friendly employees. I left with a smile. Who doesn't like the post office? It is…read moregreat when you leave a government office smiling.

I've always had relatively a good experience at this local post office. There's a few workers in…read moreparticular that are extremely helpful. Also, they try to be as quick as possible and as helpful and friendly as they can be definitely better than other post offices in the area especially compared to Eugene

I went to the post office today to find out why my property tax was returned to Lane county for "…read moredesertion". House deserted. I have lived at the same address for 41 years. I spoke with Mike,who is always helpful. He said the supervisor would call me. I stayed home all day and guess what? No call. Is this why USPS has a bad reputation???

Rude, don't answer the phone and it's impossible to speak to anyone. What would improve the post…read moreoffice would be to have it well managed by someone not in the trump administration

guy looked like he didn't even want to be there was rude even before I got to the counter saying I…read moreneeded the top of the packaged taped so I asked for tape or anything he huffed and said nope go somewhere else. WTH?!?

Went in for notary service. In and out in less than five minutes…read more UPS just lost a long time customer.

I first visited this Goin' Postal location in 2019 when I needed to fax some documents. I was…read moreimpressed with their excellent customer service, and the wide variety of services they offer here. I've been a fairly regular customer ever since. Earlier this year (2025) I opened up a private mailbox with them, and now I visit more frequently. The staff are incredible. They are always friendly, efficient, and quick to answer any questions. I also appreciate that this location sells merchandise from local small business, such as handmade soaps that I like to buy. For whomever it may concern, the parking here is great, and there is a drive-thru available. A covered bike rack is nearby as well, and the suite is accessible by wheelchair.