Cant call them. Cant report anything to them. Just useless. Mail box damaged and no concern what so ever. read more

US Post Office - Community mail box - Post Offices Near Me - Las Vegas, Nevada

why do i even bother to write the review when you can read just about every review on here and see this location is actually hell on earth . From their limited parking spaces to the single window they have open to service everyone . That means if there's anyone in front of you that doesn't have their act together , you will have to wait and wait and wait and wait . I had no choice in coming here as i was directed to this location by the post office 800 number based upon my address After i leave here today I will never be back and i just hope they just give up on this location and shut it down read more

This location is notorious for the problems it causes people. The first thing you'll see when you look up the specs of 4885 E Cary Avenue, is an overwhelming majority of people who have reported packages easily lost in transit, packages that have arrived damaged, and mail that oftentimes has not arrived at all. I cannot imagine there's not a good few of these same people who have gone through the proper channels to file a complaint, only to be told that THEY should be the ones to fix it, not the post office, or anyone affiliated with them. Unfortunately, accountability is everybody's favorite game of Hot Potato in Las Vegas. Live here long enough, and you'll find out you're worth less than a single bulb on the grand sign of Sunset Station . . . when it's blown. I have also posted my experience, along with the experiences of others, on Google Reviews. Essentially, this is a copy-pasted version of that. I attached a bunch of photos to that one, too, actually. This USPS location is endorsing a mail courier with retaliative tendencies, who has recently admitted his intentions after my and my family's failed efforts to receive our packages as they are scheduled for delivery. We have tried several times to ask outright for this courier's name in more than one way: once during an active report, again at the kiosk at the post office, and a final time from the man himself. All efforts at identifying him by such have been noncompliant. With that said, I would like to inform anybody to specifically be wary of a courier who is male, middle-aged, has long gray hair, is somewhat overweight, and has facial hair. He typically operates a mail delivery van with the code 0336533. He is assigned to zip code 89156 in Las Vegas. He has been documented verbally admitting to the intentional obstruction of mail in direct response to a report made about his inaction to correct previously misdelivered mail that had a value of over $200. We filed a report against this courier because he misdelivered our mail. Not just that, but we had confronted him minutes after he had marked that prior package as delivered when it was not. He had said he would have to go back to the box and check it out, but this reportedly did not happen until at least 24 hours following us bringing it to his attention. We presented two options to consider how it had happened: The mail courier delivered the package to the wrong box and somebody else was able to take it, or he took it for himself. Our report led nowhere, as we had mistakenly assumed the missing package was also an envelope, and only after receiving a replacement covered by UPS did we find out it was a small brown box. To USPS, that was checkmate. Supervisor Michael Werner noted that we should order our packages as signature required from here on when applicable, so we did. On Friday, September 27, there was a signature requirement on a package marked as out for delivery. At 2:49PM, it changed to "held at post office per customer request." Due to the location of the package not being present in tracking, we wound up at a post office in North Las Vegas, where a supervisor proceeded to track the package to 4885 E Cary Ave. The supervisor noted it was abnormal for the scanner this courier was using to not show its precise location. The post office had closed for the day. We went home and checked our mailbox out of curiosity to find a green vacancy slip claiming that the address had no occupants, and to hold the mail at the post office. The post office was duct taped over. Saturday, September 28, we arrived at the post office to collect our mail. We were unable to obtain Saturday's mail, only the day prior's. A woman at the kiosk made a copy of the vacancy slip and said a complaint had been forwarded to MDO, or upper management. Nothing since. Sunday, September 29, Michael Werner contacted us once again to tell us that our mail had been put on hold due to an "ongoing investigation involving a motor vehicle incident" on September 18. Our only interaction with the mailman on that date was our vehicle pulling up a distance behind him, and my mother stepping out to check the mail. She did not even speak to him. Per photographic evidence, he and his vehicle were fine. Today, Monday, September 30, two packages were marked out for delivery on 6:10AM. We watched as the courier filled out our community mailbox, then we promptly went to check it. He put in a 3849. We followed him down the next street over and prompted him to pull over so that we could request our packages. He admitted he was withholding our mail due to the contents of the report we had launched on him prior. This same courier has marked our packages as delivered as of 4:25PM. I recorded us checking the box immediately after each delivery notification. Nothing there. Obviously. We did what was told of us by a supervisor and are now getting punished as a result. But, of course, they'll gloss over it. #BillieJoeArmstrongIsRight read more

if i could rate a negative number I would, this location is the WORST...they open at 9 and yet when you have to call you get the crappy AI answering, you can't get a person on the phone, the carriers are so inempt that they can't see the mailboxes don't have locks & still deliver the mail...ANSWER YOUR FRIGGIN PHONE & TAKE CARE 0F YOUR CUSTOMERS!!!!!! read more

Today it opened @0920, but personally I don't care. I had to wait outside with 6 other people for 20 minutes in the cold, and I seemed to be the only one who wasn't complaining. I understand it's normal everyday people that work this job. Just as it's possible for YOU to be late and or running late to work doesn't mean other people can't. You're not above them, I'm not above them so don't treat others as if you're above them. I get it's inconvenient, but by how many times this location is opening late what do you expect? People complain about how long the wait times are but don't take the time to do their own research online. The USPS website has a FAQ's. I don't know how many others lack common sense, but 3 people in front of me asked a question to the staff member assisting them and I found out their answer within 2 minutes on my phone. Overall, the location is fine but the people that come here asking questions that can be easily answered by a simple search on USPS make the wait times even longer. It's cold. Waiting outside in the cold sucks. You know what makes that even worse? Constant complaining on being cold, when there are others in the same exact situation. Suck it up, it sucks to suck. read more

I've been calling for weeks and have not been able to get ahold of anyone!! They NEVER answer the phone !!

What is the purpose of building a post office with no services available? Can't buy stamps, can't send a package, and of course, no US mail supplies.... why that is silly to think a "post office" would do any of these things.... read more

I wish I could give 0 stars 12/01/2022 They are always messing up with my packages and online orders saying it's a wrong or insufficient Address really stressful specially around Christmas they don't even answer the phone please do your good read more

US Post Office - Post Offices Near Me - Las Vegas, Nevada

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This is the worst post office on earth. They have no clue as to where anyone's mail is and they are rude as possible. Standing here in line I hear the excuses they are giving the other people and they are weak and take no responsibility for the mail. Avoid this place if at all possible. read more

They are lazy, want bring your packages to your door. The will throw your packages across your gate or drop it over the gate. Don't are if it's fragile. I have reported them numerous of times, nothing have changed. It's very said to see them deliver to my neighbor door, want deliver to mine. read more

The mail man that delivers off of Bonanza is horrible and a liar he's always late and he plays with peoples mail. He lied and said my mail said to leave at another address (empty apartment) I want him investigated for mail theft read more

By far the absolute worst post office in Las Vegas. If you can avoid coming in, please do so. There is a window....one...just one and only one person works here. It's apparent that she is deliberately slow. No sense of urgency or any respect for anyone's time. Then again, I'm sure in her mind she works by the hour and not paid by how many she assists in a day. Waited in line for over an hour to get a Mail key but this is absolutely a waste of time. read more

The worst post office ever!!! I WARN YOU ALL. do not come to this place. I recently dropped a package here and they never give confirmation. My package was never scanned and they said that they never got my package in custody. Are you serious l!?????? They are bunch of crooks. Do not come to this place they will steal your package. read more

Worst post office ever. They've lost my packages on multiple occasions. I opened a recent case to locate a package that I was supposed to receive about a month ago and haven't gotten a definite answer to its location. Like others, I believe they are stealing. Next time I will pay extra to have my items delivered by another service. read more

Literally the WORST post office I've ever dealt with. Lies right to you, cancels package pickups, never answers their phone, and refuses to deliver certified mail properly after they were instructed to by the USPS consumer affairs. They pretend to want to help you and then they don't. Their postal worker who delivers to my area constantly throws packages at my door instead of putting them down on the ground like a normal person or knocking and waiting for me to grab them. Then proceeds to speed off like a race car driver before they can be confronted. Even the regular customer service line is fed up with them. Thank goodness I'm moving. read more

I truly wish 0 stars were an option. The carriers are thieves, liars and criminals. We have been missing mail for weeks now. A package was never delivered, and now no one knows where it is. The mail carrier called my husband a racist, and outright lied to her supervisor, as well as our apartment manager. Upon visiting this specific post office on Carey, the window clerk was rude and unprofessional, the supervisor on duty left me waiting for an hour and a half, and never showed up. They gave me a phone number, which no one answers. Total joke. The entire postal service is a sham and a joke. read more

I tired to do zero stars because that's exactly the service you will receive here my soul is still trapped there one day I'll have the courage to go back and retrieve it. read more

Worst post office ever. I have been waiting over 4 months to get the key to my mailbox. And when I go to pick up my mail and wait the ridiculously long line they say that they don't have it. read more

I've been given packages in the parcel locker 5 times that I can't access because the lock tumbler is damaged. I've had to wait weeks for someone to get my mail and I've requested to have the parcel box repaired or not used 5 times. Now the sixth time I can use the box and the mail person keeps putting more keys in the box that don't work, because the lock is damaged. read more

Get your heads on straight! If you tell a customer it will be a week for your keys, then have them when they are promised!!! Put in a second request and came back when instructed...still NO KEYS!! "There's something wrong with the keys right now, I don't know what's going on". -female attendant But let Jason's Deli show up with food and man they move fast to get that food in the back. read more

O Star if possible. Out of 100% delivery guys working here only 10% are doing these jobs properly. Some are too lazy to come to our house to drop off certified mails/packages that needs signatures and would just leave a Notice Slip (sometimes printed ones) on the mailbox. Others won't even care if it was the right/wrong address where they drop the package, and my neighbors had to come to our house to deliver it. Come on! What if it wasn't a good neighbor and would just claim the package herself/himself!! What harm is there to check the address before dropping the package? Is it hard? Honestly I am too tired of USPS. I wish other companies would use different carriers because this is causing me stress especially when I am expecting my important mail/package. USPS, you are totally contradicting your Mission Statement where it says "It [the Postal Service] shall provide PROMPT, RELIABLE, and EFFICIENT SERVICES to patrons in all areas and shall render postal services to all communities." read more

Worst post office I personally send all my packages to my job now I've never heard of a post office not delivering packages I guess this is a Nevada thing I don't know. It's such an inconvenience always a line to get your stuff ridiculous. read more

This is the worst post office with the most incompetent mailmen or maybe thieves for all I know! I constantly get packages scanned that my item(s) were delivered and never received. When I open a case the mailmen tend to lie and say they have gps that they scanned at my address. If that's the case maybe they're stealing! My mailbox ain't even at my personal address. They never find my packages, they let ppl get away with federal offenses because they can't prove the address they delivered to have my contents. If you delivered my package and someone lies and says they didn't get my package and keeps contents, it should be the mailman's responsibly!! You made the mistake and allowed someone to offend my federal rights!! I'm sick and tired of my money going to waste by mailmen screwing up a simple job and allowing ppl to withhold my package!!! For all I know, they stole it!!! read more

This is the worst post office in Las Vegas.. the mail men are stealing the mail and claiming they're delivered. They put a key in my mail box for big packages only to open a empty box! . I've had 4 of my packages stolen and this place needs new management and employees... my mail is scanned before hand to view online yet it never makes it to me. read more

I wouldn't trust sending any packages or envelopes with this postal service, inside 711. The lady has a bad attitude, looks drugged up and twitchy all the time. She had me waiting, while she was slowly wiping pop machines. Had no respect for other people's time. No sense of urgency. I just want send out my package envelopes. She took my money but left my items unsent for months... stuck on transit at her location. This place needs to be shut down. Don't trust this location!!!! read more

This place needs to be audited... I've had multiple instances of packages not being delivered and no resolution. The phone rings endlessly when you call customer service. The misinformation and lack of willingness to support residents in a timely and effective way is unacceptable. It doesn't help to file a complaint just look at the stream of reviews - nothing changes. read more

Wait times are longer than the DMV, I have been here multiple times and each time it has been the exact same thing.

WORSE POST OFFICE EVER! Been standing here for 30 mins & they've only helped 2 people while there was 4 in front of me! All I hear is them playing in the back. They suck! read more

I have been trying to get access to my mailbox because the lock is jammed. I have not been able to get my mail for 2 months!!!! I went to this location and submitted a request for a lock change and was told I should be contacted within a week to pickup new keys. I never got a call. I go today during business hours and at 2pm on a Thursday they're closed? I want my mail!!! The postman won't even bring it to my house. This is ridiculous!!! read more

This place is a hole in the wall masquerading as a post office. Some woman at the window, who obviously doesn't like herself in or her job just talks in circles and doesn't answer the question. I don't understand why it's even open. They don't conduct any business and I don't believe you can purchase stamps. Why is it there??? I don't know but the postmaster needs to explain why people get paid to do absolutely NOTHING. Go somewhere else for if you can. read more

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Worst post office ever! They were 10 minutes late opening the door. There was a line of people waiting. Someone finally opened the door with the greeting "sorry, guys, this isn't my job. She didn't show up today." He was also wearing a bachelor party t-shirt. The women who work there do not even make an attempt at eye contact. I sent my children outside with my husband because whoever is in the back was cussing like crazy. They are slow and rude. Complete lack of professionalism. read more

Terrible! This locations drivers are the worst. They'll skip lots of days dropping off or picking up our mail from the business strip at our office. We run a business so its important we get and ship everyday. One day delay because of no pick up can cost us a fortune. Our original driver Dan was the best but since our new regular takes more vacations the the griswalds according to fill in temp drivers it's been a mess. read more

The worst postal office ever!! Im surprised it hasn't been shut down yet. No one there is helpful! They will give you false information just to get you out of there. Only one window.. TERRIBLE TERRIBLE TERRIBLE read more

I'm still waiting on someone to find my package that was apparently delivered and signed by god knows who. I keep being told that it was and ripped off on my porch but I don't even have one and no one sever answered the phone In-order to speak to anyone. I need to speak to someone now before I take actions on suing. read more

This place is the biggest waist of tax dollars. "No stamps, no window service, only pickup." The sign reads on the front door...... with a single window and a line out the door. So when I call to clarify their lack of post office duties, rang and rang and rang till I was disconnected. It's only a matter of time before someone goes completely postal on these morons. read more

Mailman always leaves packages on my doorstep instead of the locked cabinets next to the mailbox. Something I bought from Etsy was stolen last week. Attempted to put my mail on hold while out of town found out later that they don't put mail on hold for a week post master decided that it wasn't worth his time to let me know mailman lost a couple of my bills while I was gone too read more

I am so upset with the person working there right now. I had a letter delivered to me and when I went to pick it up the guy had no idea where it was. I asked him to track it with my tracking number and he said the tracking number I had wasn't right. I came home because all he gave me was a number to call to see where my package was. I can clearly tell he is new because everyone there was also getting the wrong info from him. I'm not telling you guys how to do your job but before leaving someone there alone make sure they have the right information to give people. I have tracked my letter with the tracking number I have and it sucks because it will be delivered tomorrow and I'm leaving the state this afternoon I was really hoping for this letter today before I leave. This is so upsetting! read more

This location is absolutely horrible I don't even write reviews but this location is that bad I've had three different packages not delivered I would wait all day just to get a notification at 8pm stating package could not be delivered and they never want to answer the phone this place deserves 0 stars read more

My daughter had a package marked as "Delivered" on my Informed Delivery page, but somehow, we've never seen it. It's mysteriously missing. Both my daughter and the company that sent it have filed complaints with the post office. The post office has responded to exactly no one. It's almost like they're ignoring it for some reason. Gee, wonder what could have happened to it? Hmmmm... read more

Worst post office i called them like 40 times already and no answer!my package saids delivered and i had put a invalid address so where did they delivered to? read more