Due to being closer to Comic Quest at the time, I decided to go here to drop off a package. I…read moremostly selected this particular branch because I hadn't tried it before and I've encountered too many poor people at the Lake Forest branch. Getting into the parking lot was already inconvenient: one has to drive down a driveway and make a U-turn into the opposite side of the divider. There was ample parking, so that wasn't much of an issue. However, at the doorway, there was a solicitor selling flowers. They didn't advertise it to me, but I was mentally on guard while I was outside. I managed to get a receipt for my shipment but when I wanted to put it into the dropoff slot, the one for big boxes did not open. I was forced to shove it into the outgoing slot for small letters, which I have received conflicting information about what to do for parcels that don't count as letters but can fit in the slot: shove them into the letter slot or use the parcel drop locker. Luckily this branch had no such complaints in the form of signs on the wall. The solicitor didn't talk to me on the way out. I suppose that's one benefit of wearing clothes that make me look unapproachable even if the tradeoff is that cashiers treat me worse if I'm forced to use a human cashier to pay. The parking lot layout was linear so I drove to the "exit only" to go onto Valencia. There were some blue mailboxes at this exit. However, someone drove into the exit to go into the parking lot. If I had been dropping off something in the blue mailbox I would have gotten hit. My car hit the street on the way out. This matter dropped my perception of the establishment below my minimum for 3 stars, so I'm dropping it to 2. The existence of this location seems like a requirement for there to be a post office in the city at most. At least Lake Forest has two parcel drop boxes inside and their parking lot isn't so bad that I have to drop a level for it, even if I have to deal with violin-playing solicitors.

First time here. Love that they are open until 5:30 pm. Are there any others that are open this…read morelate? If so, please feel free to message and let me know. I think the extra 30 minutes of service is a game changer when you're in a bind. Extremely impressed with their stock of materials -- from bags, boxes, shipping tape, bubble wrap, gift cards and greeting cards. It's truly a one-stop shop. The not so good parts are: tight parking and very slow service.

My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

Well, for one thing, it's 1 PM in the afternoon, and the mailbox is completely full of letters!…read more It was supposed to have been emptied at 12 o'clock (the letterbox) - the one at the drive-through. There used to be two mailboxes! I had to mail an IRS payment today, so I wasn't happy being here to begin with, now I'm wondering whether or not I should have just walked into the post office and delivered it, but because of the apartment housing across the street sometimes the post office parking lot is full. This location used to be called the El Toro post office, but it is the city of Lake Forest now, name changed in I believe the 1980s? So now it's called the US post office only? Unfortunately, the next time that they'll be taking the mail out of the drive through mailbox will be at 5 PM. Hopefully the IRS will receive my letter and payment !

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

Shout out to ROTHY who helped us tremendously for our passport appointment!! Rare to have this…read moretype of customer service nowadays!!! Thanks again ROTHY if you're reading this!!

I had a fantastic experience at the USPS off of Marguerite parkway. Thanks to Rothy and her…read morekindness she made my trip to the post office fast and easy.

The service was very good. I had a lot of packages to be weighed and labeled and she was very…read morepatient with me. Plenty of parking compared to other post offices. When I had to come in and pick up our mail because our large mail unit was broken, they were efficient in retrieving or mail. They explained the timing of the repair and what to expect.

Atrocious wait time and horrible parking situation makes this location one of the worst ones in my…read moreopinion. My car door got bashed by a Mercedes driving woman getting in and out the car. She didn't even stop and see if she caused any damages. She sped away. The parking lot has a lot of dead angles where people who shouldn't be driving come and go. Ahhh the beauty of Irvine shines through here quite brightly. It's not so much because of the poor service rendered by the actual postal workers that makes this location so terrible. It's the behaviors of the customers that causes a lot of delays and frustration. I am still experiencing secondhand embarrassment days later. Some are not the most prepared with their stuff before their turn. Like not having the address needed to send the package. As always, there's always someone who tries to haggle, complain about the prices, or try to get the whole transaction redone to switch to a cheaper no frills option. It's honestly astonishing to me how little concerns those expensive car driving people have for others once inside. Very low class and one of many reasons why I absolutely abhor Irvine area anything. Talking loudly on the phone and failing to realize it's their turn for example. Or trying to cut in line even though there's a long line of people. My goodness. I am just gonna stick with my neighborhood postal office. The amount of stress incurred by coming here is not worth it.

I regularly ship packages from this location and hands down every single time, they are so pleasant…read moreand helpful. They spend the time to help me find the most cost effective way to send each package and I sure appreciate that.

Postal and Parcel has been a pleasure to work with! Tripti is friendly, patient, and genuinely…read morehelpful. I use their FedEx and other shipping services, and she makes the whole process easy and stress free. They also offer DHL shipping, fingerprinting, mailboxes, and notary services, which makes it so convenient to get everything done in one place. Every visit feels personal, and I always leave feeling well taken care of. I'm happy to recommend them!

Stopped by today to pick up an access point delivery and Roger was extremely helpful and is always…read morea pleasure to deal with. Roger provides stellar customer service and the store provides shipping, recieving and notary services plus they are also an Amazon hub. Carlos is also quite efficient helping out Roger and customers in providing quality customer service. Nice and convenient location. Highly recommended

ZERO STARS! Brought in a package that barely needed tape, one strip down the length and a couple…read moreacross. The employee at the counter, Ben, insisted it needed way more and charged me $2 before he'd accept it. I pushed back, he insisted otherwise, so I paid just to see. He taped it exactly how I said in the first place. One strip, a couple across. Nothing more. That's not a judgment call, that's a manufactured charge for work that never happened, and he got caught doing it right in front of me. I don't care about the $2. I care that this location is comfortable lying to customers to pad a charge. Avoid this counter if you want honest service.

The owner knows exactly what he is doing. He did my Passport photos and much more. He is trusted…read moreand reliable. Thank you brother. 5 stars.

Yelp removed my previous review. Not clear why. They removed another one of my reviews as well, for…read moreno reason. I went here last week expecting this to be a better option than the postal office. I was wrong. I walk in and the guy at the counter is helping the person in front of me. He then asks me what I need. I explain, "I have a QR code and need a package to mail my item in." He says, "grab the black bag." I don't see a black bag. Person in front of me turns around points to a floral print bag next to me. I get to counter and tell the guy again, "I have a QR code". He tries getting my information and then asks if the person behind me can cut in front of me, which was both odd and rude. She says, "that's okay". As he is taking my information I tell him a 3rd time that I have a QR code. He gets annoyed and says, "why didn't you tell me that?" I explain that I did. I almost walked out of the place. I won't return. You're better off going to the post office.

I am so happy with this ups store. I love coming here…read more The staff is so kind and amazing. Always helping me with random projects and anything I need Just today, Jacob, John and lily stayed late to help me with a gift for my girlfriend and I really appreciate their hard work. Also, Gabe and Bobby have been been great employees and always go above and beyond when I'm There.

I love this UPS location. Ryan and Jacob are always friendly, knowledgeable, and so helpful. You…read morenever feel rushed and they are always willing to go above and beyond. This is by far the best UPS location in Mission Viejo. Thank you!

The're very efficient; the drivers r pleasant. They always place the product in the appropriate…read moreplace. Nothing to jump & down about.

Prompt efficient service. With all the online shopping nowadays, I am very happy to have this store…read morein my neighborhood, close to Laguna Woods.