Staples is usually an in-and-out spot for me. I grab my classroom supplies, home office stuff,…read morepaper, paper clips, whatever, and I'm gone. But when it comes to their laminating services, they recently lost me. I dropped off an 18x36 classroom poster to get laminated. I go back to pick it up thinking I'm getting that regular glossy lamination like I've gotten before. Nope. What I got back was matte. Now I'm like, "hold up... since when?" Nobody asked me if I wanted matte or glossy. Nobody even told me there was a choice. I bitched and moaned about it and they ended up giving it to me for free. Cool. Thank you. Fast-forward to another visit. Another 18x36 classroom poster. But this time I learned my lesson and asked if it's shiny or matte they're using. She tells me matte and says she doesn't know what's going on with the shiny lamination. Plus back in August, I brought in the same size poster and got it laminated shiny with no problem. That's my issue. If the options changed, say that. If shiny isn't available anymore, say that. Don't let somebody spend time making a classroom poster, drop it off and then find out AFTER the job is done that they're getting something completely different from what they expected. I'll still come to Staples for my printer paper, paper clips, and classroom supplies. No problem. I'll go somewhere else for lamination.

I prepaid for a print job that was ready for pick up. I arrive at the store but they would not let…read moreme into the store because their "system was down". The item was already paid for and already printed. I had driven 30 minutes each way and needed this for work. Complete bullshit that the staff cannot let me inside, find the item, and let me take it with me since I had the receipt. Total bullshit!!!

I had the most amazing courier. His name was Christopher. He came to help my husband and myself out…read morelast night and he's an amazing man and I appreciate him so much for what he does or what he did for us thank you Christopher. Thank you Christopher for being such an amazing man.

The best delivery company in the area, by far. We've used many, and none compare to the customer…read moreservice, flexibility, and help always provided by Valley Courier. Mixture would not hesitate to recommend them.

[[Embarrassed to say I posted a negative review here that was actually meant for another business-…read morewhich I deleted it. Totally my mistake- apologies for the mix-up! Everyone here has always been super helpful and friendly. The bad experience was actually at Staples over a lamination job.]] Aside from lamination- which I rarely need to get down here, I come here often to return Amazon packages and these folks always take care of me quickly and make the whole process smooth. What takes this UPS to the next level is how these folks also helped me ship a large wooden greeting board all the way to Florida. It cost me an arm and a leg for sure, but it was worth it! The way they packed that board was perfection. It was bubble-wrapped, sealed, protected and then practically bubble-wrapped all over again and boxed. You could tell they really took the time to make sure it would get there safely. Always pleasant, always helpful and always on top of their game. Definitely appreciate the folks here.

Arrived at this UPS Store with paperwork printed from an email Apple Care had sent me. It…read moreostensibly contained instructions and a QR code from Apple. It did not. Noah kept into action and saved me by going thru a couple of my past emails and finding the right incident code which, when entered in computer revealed the correct info and the iPad Pro was headed out 2-day UPS. If it weren't for Noah going above and beyond I would've been stuck on the phone and computer trying to figure all this out at home again. Exemplary employ. Thank you Noah. I'm a customer for life now.

Needed to have some of my professional equipment packed up for repair. The shipping place…read moredouble-boxed-packed it up so that it will ship nicely out to California. I have a lot of peace of mind that they did a great job - much better than what I had tried to do. Whenever we have something very important that we need packaged for shipment we go to the Shipping Place & know that it was done right!

TLDR; Avoid at all costs. Take your pkgs elsewhere…read more I went here to ship a TV. I had the man behind the counter, Marcus, package it for me and paid extra for this service. He placed a fragile sticker on it. He measured and weighed it. Originally he told me it would be over $600 based on the size. I said it was too steep and I could buy new. He managed to get that price down to about $250 with the packing service. I paid and that was the end of our conversation. The TV arrives at my mom's house and it is broken. I reached out to FedEx, filed a claim and it was denied b/c I went through a 3rd party. I had to contact them and they had to file the claim. I reach out to the store and someone answers. I give my name, they pull it up and I explain what happened. They tell me they can file a claim for $100 but that was all b/c I didn't get insurance. I was never offered ins. They insist that yes I was. At some point while I'm talking, I get handed off to the person who helped me that day, Marcus. He swears he did tell me about the ins and I told him no I wasn't paying the extra $15/$50 it costs. This never happened and I tell him as much. Perhaps he got wrapped up (pun-intended) in struggling to pull down the Kraft paper, fill the air bubble sheets to put in the pkg, the cursing, and the constant use of the n-word. He insists I told him the value of the TV was $500 but rejected ins. I never discussed the value of the TV b/c I didn't remember how much I paid over a year ago. I never expected the full value anyways (depreciation). I recall to him the conversation we had about not paying over $600 just for shipping. The value of the TV was never discussed. He tells me he has it right there in his database. No, he doesn't. If he has a refusal it's b/c that's what he clicked but he never offered it. We went around in circles until I finally just asked for the manager. The owner comes back on the phone and is indignant. They immediately place me on hold. They come back again and place me on hold again. They tell me they don't know why I called back, they already told me they can only file a claim for $100 and they aren't going to commit ins fraud. I tell them I didn't call back, I had been on the phone and I asked to speak with Marcus's supervisor. They interrupt me, then repeat the same thing again about fraud. I ask them who is asking them to commit ins fraud. I'm telling them I was never offered ins and that's on their rep. I'm asking them to accept accountability for that. Yet again, they begin to place words in my mouth that never were said. They said they would not accept accountability for breaking the item b/c they didn't break it. I ask who said they broke it. Every accusation is an admission of guilt. The craziest part of all this is that he did in fact almost drop the TV while it was in the box and sitting on the dolly. It makes me wonder if it hadn't fallen at some point after I left while waiting for them to put it on the truck out back. I explain again what I'm asking and ask how we make this right. They refused to listen to what I was saying and instead kept waiting to respond. Next, it was they WOULD accept accountability that they didn't offer me ins (I thought we were getting close to redeeming behavior until...) but they doubt it (meaning they doubt I wasn't offered ins). I ask which makes more sense: me rejecting paying an add'l $15-50 for ins on a pkg costing me $250 to pack/ship OR me saying I wasn't going to pay over $600 to ship said TV. And yet with all of that still wasn't listening. They knew which one made more sense but refused to admit that they made a whoops and forgot to offer the ins. Had they been able to just admit their mistake, commit to taking that feedback and doing better in the future, that would have been the end of it. I would've taken the $100 and went on my way. I told them not to fret. I was going to contact the bank and let them sort this matter out. Charge reversed, credit final. Chargebacks hurt small businesses but some people let their ego get in the way of customer service.

Great convenient place to drop off packages, get supplies. karen is always helpful.read more

"It's a scam!" They claim to be a Fed Ex affiliate but they are a subcontractor to FedEx. That…read moremeans they can charge whatever they want and there is no set price. For example,it cost 200 dollars to send a car computer part to California, but the company sending the part back using FedEx office (an official drop off center) charged me 77 dollars for the exact same service back! Stay away! Use the Albany drop off center- quicker and cheaper. Also the UPS depot in Kingston is much cheaper. Stay away!

This place is the worst the postmaster needs to be fired. They literally lost mail that was sign…read morefor only and no one answers the phone ever.

All mail delivery only once a week for the last 3 weeks in my area. And when it is delivered, I…read morereceive my neighbors mail.

We live nearby and have been there many times. We do a lot of Amazon…read morereturns too......never have I encountered an unkind attitude or word. The people who work there are knowledgeable and friendly. I'd recommend them any day!

I visit this store here time to time. Nice and friendly stuff. They are always helpful if you have…read moreany issues with returns or deliveries Thank you.

The framing department here is slow, expensive, and...excellent. You can trust your valued pieces…read moreto this store!

The framer was very helpful; and made several great suggestions. The job was finished on time and…read morewas beautiful!

The store is neat, clean, appears to be well stocked and staffed with very friendly, courteous and…read morehelpful people. The pricing for the services and products are reasonable. I have arrived several times to ship equipment and found a line that moved quickly, even when I brought multiple large items. On one occasion, I encountered a bit of a rough patch, the owner personally and professionally handled the issue, worked with me and saw it to the end that I was satisfied. I definitely recommend you use their services and products.

They are no longer a storefront business which is why they only got three stars. I used them many…read moretimes before when I could walk in and speak to someone in person. Now it's only online or by phone. Not for me.