I live in an isolated area and do not have home delivery mail service. Instead I have a P.O. Box…read moreat this branch office of the United States Postal Service. Yes. It is a hassle to get my mail because it is a 15 minute drive each way. Yes. Post offices always have very limited open hours for counter service. No. Nothing is automated at this post office - no stamp machine. Yes. There is always a line. But the last couple years we have seen new employees at this location that make the difference. Real true customer service with genuine smiles...and they take the time to know your name. Thank you Patrick and Alicia (spelling?).

10/28/23 So convenient at the time! We were around Big Save in Hanalei & I wanted to send…read morecorrespondence to my friends from Kaua'i-this one was a stone's throw away. I entered the small PO and a postal worker was perched on a stool strumming his ukulele. I immediately thought..."only in Kaua'i...". He was friendly & helpful. I purchased a couple of booklets of stamps (Forever), Tulips design. I dropped off my mail & I was off to do some more sightseeing & other adventures!

Very rude and unhelpful staff. Per tracking number, my package was delivered to the Lawai Post…read moreOffice. But staff insisted they had no package that belonged to me. Even accused me of not being able to read the tracking information online. Horrible representation for the USPS! They will not attempt to even help you find your mail. Gave one star only because I couldn't post without a rating. Go elsewhere, use UPS or FedEx.

this post office has gone down hill since audrey left a few years ago.....now its the most lazy and…read morerude staff evah! arrive one minute past close and need to retrieve a package? no chance! and they are there!? "sorry"....really!? no you're not! package arrives on monday and you'll be lucky to get a notice on tuesday...rarely will she leave a key in your box so you can get package from the 40 large package boxes..."no time...sorry"....no you're not! just lazy and rude!

We can't receive U.S. Mail at our Hawaii Homelands street address, so we have a P.O. Box at the…read moreAnahold Post Office. The ladies are all very nice and helpful, and it's great to have a place to get packages delivered so they don't sit out on the porch.

I live in another town, and I sometimes hold my mail to be sent out until I get to this location…read more Why? because the aunty there (locals know her) is such a warm person to talk to and always helpful. If I had the powers to clone her and replace everyone that has to deal with customer services, she would be golden. She takes away any bad day, mahalos aunty! Such a gem in the NorthShore.

10/25/24 Dropping off postcards for friends…read more This little post office is located in Hanalei. For the "older" & wiser crowds lol, remember Puff the Magic Dragon by Peter, Paul, & Mary? The song was inspired by Hanalei. This P.O. Is tiny, as most of the ones I have visited on this island but it serves its purpose well. Staff are friendly & conversational, fairly efficient. The P.O. boxes are showing some wear & tear--what do you expect for this type of humid & salty environment? Parking is about 6 spots including disabled access. I wanted to buy different postcard stamps but the only available ones are the sailboats, they're out of the tropical fish- that would've been perfectly ideal. DaRn. Let's hope the postcards are delivered before to the addressees before we return the mainland. (Ha! Wishful thinking)

Friendly postal workers - for real! Love how the delivery! USPS is awesome!…read more We also got some great Chinese New Year forever stamps! Recommended!

It was a Monday afternoon, 1pm and there was no line at the post office!! A team member saw me from…read moreacross the way and greeted me with a pleasant demeanor..I showed my box and my shipment items. The gentleman immediately advised me the better option of using post office packaging. He saved me approximately $5.00 with this. He secured my items with care in paper and asked if it was fragile. He walked me through the logistics of how easily the shipping boxes sealed and the cost of my savings. I was given my receipt and tracking number, and was sent off confident about my experience with the staff here. Quick, painless. And the serviceman made the process comfortable and informative!!

Came by to grab some stamps for our post cards…read more Good service, and employees were very patient to a guy who was angry because he wanted to cash a check for $900. They didn't have enough cash, and they tried to politely explain to him. Not sure why he was trying to cash a check, very strange. We left quickly because the guy was getting agitated by the min.

Everyone at that location has been very helpful and considerate of my situation and needs! My only…read morecomplaint is one that they have no control over and that is the cost of the rental boxes. The government needs to address that and understand we already pay considerably for the cost of stamps!

Iris the postmaster was so helpful during our phone call after I reached her at the Kapaa office…read morewith a problem regarding a delayed arrival on one of my packages coming from out of state. I had received multiple alerts and spoken with numerous ( out of state ) USPS rep's in the mainland & who all told me a million different answers - none of which explained why my package spent 5+ days at the origin facility before going to Honolulu. Even though Iris had nothing to do with what happened in the origin location / couldn't figure out exactly what was happening to cause the problem during our brief phone conversation - she still offered to take the matter into her own hands by offering to watch out for the package whereabouts and potential issues as well as gathering my contact info so that she could follow-up w/ another call in the next 48 hrs. Fortunately, less than 24 hours later - 2 packages were in my mailbox!! (the delayed pkg AND another pkg that wasn't supposed to arrive for at least another day!!) I just wanted to make sure she was acknowledged for delivering superb customer service after making me feel like I was in the right hands & that my problem was actually being taken seriously - whether Iris is solely responsible for both the packages showing up in my mailbox in w/in 12 hours or not - SHE IS 100% responsible for keeping me as one of USPS's returning/pleased customers

I am here on vacation, and I accidentally left my address book. I was at the beach and received a…read morephone call from a lovely woman ( I didn't catch her name) saying I had left it. Even though they were closing she told me if I rang the bell she would come out and give it to me. She took the time to look for my number and call me. I was so grateful. I had a lot of personal info and even a blank check. THANK YOU!!!!!

Bad customer service here, Cost twice as much Clerical fee for Notary services $10, instead of $5…read moreover in Lihue. Employees dont seem to like their job at all.

I love this place!!…read more They're so efficient and kind. I've used all of their services: scanning a document, printing as well as the notary service. I never have to worry about receiving a package or having one sent

After visiting this location well over two dozen times I can honestly say it is one of the best UPS…read morestores around. The staff is friendly, helpful and have a great attitude. We have used them for shipping, notary services and supplies. Thanks for being great at what you do!!!

After years and years of such an easy, straightforward experience with these guys, I gotta leave…read more When the healthy lady with a shaved head yelled at me today about a box that says it was delivered on the 18th, 4 days ago, that I've checked on everyday in hopes that I can just touch it! I remembered that I'm just a customer and don't have to do this kind of business. I suffered so much loss from Lowell I don't have the patience for this nonsense, especially when I'm asking about a box that says it was delivered four days ago. I'm just freaking wondering, and I'm so silly I thought you were the guys to ask, for mail related things and all. But anyway in that box is my daughter's birthday gift from her family on the mainland. You cannot imagine the loss I am experiencing right now. 5 minutes before you did all that extra shit for absolutely no reason, I was crying at the airport with my husband as he is headed to the mainland today to bury our nephew and I stay back as we cannot afford to all travel. Yuck. Bless you, be well. Signed a bitch who just wants her box & was literally just asking.