I don't think I ever came close to such a mess and nonexistent customer service as this post…read moreoffice. After a few of our packages were returned/not delivered we signed up for general delivery and we ordered everything again. When I came to pick it up, they said none of that is there, they couldn't find my sign up for general delivery, even though the gentleman who did it for me was there. Conveniently, he ran to the back and never showed up again. Some items were already marked returned. When I called UPS for tracking of one of them they said it was delivered to the post office yesterday at 12:12 PM and signed by employee. Yet the post office denies having it. They seem to be very bothered when asked to check for packages at any time I've been there. I understand we are not "locals" and we are treated differently, but this is little bit too much.

we have a new letter carrier. Who is a very rude young man. A package says delivered to my…read moremailbox, which was not there. I went down shortly after the mail was delivered as well & still daylight hours. He won't even entertain the fact that he delivered it incorrectly to some other address insist it must've been stolen. And said file a complaint with the person in charge of the Kilauea post office turned his back, got back in his truck and drove off. We do not have our mailboxes and never have. He has not been on duty that long and the way I see it, He probably won't be there that much longer. Not with an attitude like he has.

I live in an isolated area and do not have home delivery mail service. Instead I have a P.O. Box…read moreat this branch office of the United States Postal Service. Yes. It is a hassle to get my mail because it is a 15 minute drive each way. Yes. Post offices always have very limited open hours for counter service. No. Nothing is automated at this post office - no stamp machine. Yes. There is always a line. But the last couple years we have seen new employees at this location that make the difference. Real true customer service with genuine smiles...and they take the time to know your name. Thank you Patrick and Alicia (spelling?).

10/28/23 So convenient at the time! We were around Big Save in Hanalei & I wanted to send…read morecorrespondence to my friends from Kaua'i-this one was a stone's throw away. I entered the small PO and a postal worker was perched on a stool strumming his ukulele. I immediately thought..."only in Kaua'i...". He was friendly & helpful. I purchased a couple of booklets of stamps (Forever), Tulips design. I dropped off my mail & I was off to do some more sightseeing & other adventures!

We can't receive U.S. Mail at our Hawaii Homelands street address, so we have a P.O. Box at the…read moreAnahold Post Office. The ladies are all very nice and helpful, and it's great to have a place to get packages delivered so they don't sit out on the porch.

10/25/24 Dropping off postcards for friends…read more This little post office is located in Hanalei. For the "older" & wiser crowds lol, remember Puff the Magic Dragon by Peter, Paul, & Mary? The song was inspired by Hanalei. This P.O. Is tiny, as most of the ones I have visited on this island but it serves its purpose well. Staff are friendly & conversational, fairly efficient. The P.O. boxes are showing some wear & tear--what do you expect for this type of humid & salty environment? Parking is about 6 spots including disabled access. I wanted to buy different postcard stamps but the only available ones are the sailboats, they're out of the tropical fish- that would've been perfectly ideal. DaRn. Let's hope the postcards are delivered before to the addressees before we return the mainland. (Ha! Wishful thinking)

There is a common misperception that the Princeville "Mail Center" is the Princeville Post Office…read moreand reviews get switched. The POST OFFICE is directly across from Tiki Aniki. There is a single lady there who runs the place as if there are 10 people there. She is always friendly, goes out of her way to help customers, keeps the busy line moving and is incredibly efficient. She has been helpful in so many ways that I had to giver her a shout out. The Mail Center is a different establishment.

Friendly postal workers - for real! Love how the delivery! USPS is awesome!…read more We also got some great Chinese New Year forever stamps! Recommended!

Did not answer the phone when I called multiple times. Was really frustrating when I had some…read moreunanswered questions.

Everyone at that location has been very helpful and considerate of my situation and needs! My only…read morecomplaint is one that they have no control over and that is the cost of the rental boxes. The government needs to address that and understand we already pay considerably for the cost of stamps!

Came by to grab some stamps for our post cards…read more Good service, and employees were very patient to a guy who was angry because he wanted to cash a check for $900. They didn't have enough cash, and they tried to politely explain to him. Not sure why he was trying to cash a check, very strange. We left quickly because the guy was getting agitated by the min.

I am here on vacation, and I accidentally left my address book. I was at the beach and received a…read morephone call from a lovely woman ( I didn't catch her name) saying I had left it. Even though they were closing she told me if I rang the bell she would come out and give it to me. She took the time to look for my number and call me. I was so grateful. I had a lot of personal info and even a blank check. THANK YOU!!!!!

Well, it happened again! Two birthday cards sent from the Kapaa Post Office and they both…read moremysteriously did not arrive. Steal much? Come on Kapaa Post office, get it together!

I love this place!!…read more They're so efficient and kind. I've used all of their services: scanning a document, printing as well as the notary service. I never have to worry about receiving a package or having one sent

Got 4 black and white pages printed and was charged a $2.50 fee for 'office supplies' when I asked…read morewhat that fee was the man told me it was for looking up my email on the computer. Horrible company policy.

Returning item to Macy's. With no Macy's on the island, UPS Store is a godsend. Staff assist with…read morepackaging the item, sometimes at no charge. Service is quick, efficient.

Horrible service. Before sending an email with VERY CLEAR INSTRUCTIONS for printing, I called to…read moremake sure I could print Construction plans at this location. The woman I spoke with said yes and assured me it would get printed but may take 24 hours. I called back 2 days later and it wasn't printed. I sent another email with clear instructions again. Called back two days later and ANOTHER employee answered, had no idea what I was talking about. I had to reply AGAIN with the instructions that were written in the email only for the employee to give me excuses, no apologies, and then HUNG UP WHILE I was talking. HORRIBLE HORRIBLE SERVICE. Go anywhere else if you need help because they will only give you excuses and take NO ACCOUNTABILITY.