The young woman who sits at the front desk throughout the day was unapproachable and unprofessional during my visits. On January 2 at approximately 4:00pm, her demeanor was rude, dismissive, unhelpful and she demonstrated a clear lack of customer service skills. This was my second interaction with her to send a return. She knew I was there a few days prior and came back today to send the same return. Is clear as day it's 'just a job for her'. Other post offices are helpful & welcoming. Never again will I visit this post office. Amazon makes returns convenient and easy- post office should do the same. read more

One thing you can always count on here is you'll have to wait.....and wait. Regardless of how many people are in front of you. They only have one clerk and they could care less how much of your time is spent online. On another note I recently had to have my mail held while I was away. I couldn't do it online so I spoke with the post master. He said he'd take care of it. Well he never did. Fortunately a neighbor so the mail piling up and picked it up for me. I called the PO quite a few times to tell them to hold mail. No one even answered the phone. Had to call the 800 # to file a complaint. It's not like you can go anywhere else. read more

They never have enough people at the front, and it's usually a long line because of this. read more

US Post Office - Howell post office - Post Offices Near Me - Howell, New Jersey

Always a line .... management leaves One person working... 13 people in line, took me 35 minutes I walked in there at 10:30, at 11:05 I walked out, I had one letter to mail! read more

what a nightmare! they never pick up the phone and if you go there in person, you wait a very long time for service. they usually only have 1 person at the front desk and a very rude person as well. and this is our tax dollars at work!!! what a joke. and when the carrier delivers mail, if you have a package, they will try to stuff it into your mail box, instead of leaving it by your door. too lazy to drive the truck to your address. you can break your wrist trying to get that package out of your box. no common sense, zero work ethic and total apathy. read more

I had a certified letter sent to my house 3/25/2020 since no one was home they left a message to go on line and schedule for a redelivery. I attempted two redeliveries and both were unsuccessfu. When I visited the Howell NJ. Post office on Route 9 I was advised they couldn't locate my letter. This is unacceptable and they should be ashamed of themselves. Today is 4/16/2020 I called again about my certified letter and still they can not locate it. I'll never use the Howell post office again. read more

Forget about EVER calling this Post Office by phone, they NEVER pick up the phone. Be prepared for a long wait on line when going there in person. read more

the worst post office. Yesterday I call 16 times and they not answer .The scan that my package has transfer to another carrier for delivery . Today its again in that post office I need my package!!!!!! read more

Never and I mean never do they deliver packages. Instead of getting out of their truck and walking 15 steps to the porch they says "undeliverable". No notice, nothing...just get an email saying "package can be picked up at post office" It's no wonder the downfall of USPS is coming. When they are all out of jobs it will be their fault. Laziness at its finest. read more

Neighborhood Post Office with good old fashioned customer service!! I remember a time when I was always sending stuff from my neighborhood Post Office in Gardena CA, the crazy post office parking lot soooo tiny, long lines, weighing packages even had a "post office box", lest we should forget tax season lines.....but for it all-- simply being treated like a customer that mattered. Fast forward to 2017-- Although some of that craziness has changed over the years, like my moving clear across the country to NJ, the exceptional service and dependability of the Postal service has not. My now neighborhood Post Office since 2013- provides the same awesome service, answers and help with a smile. Even in long Holidays lines, people deciding on what collectable stamps, how to use the automated stamp /label machine or picking up certified letters to what can ship and what cannot, I have always received top notch customer service. If you have not been to this Post Office you should. The Staff here is especially nice, I was just there yesterday afternoon I wanted to make sure that the box I was re-using to ship some stuff out was acceptable. The Post Lady behind the counter smiled asked how I was doing, how she could help, I explained my question, she checked all the markings, processed the mailing label, gave me my tracking receipt- DONE!!. and wished me a good day and in all of less then 10 minutes, I was on my way. Look, I know people now a days just don't use the Post Office like they used too, most don't use it for letters, they email, they don't mail bills, they pay bills online, or use one of the larger carrier service, but think about how much our Postal Service really moves our packages and letters from one place to another, but in all the years and changes -- they have not lost that personal touch. Anyway- get to know your local Postal office and postal carrier, they are great people and I have always been happy with the service here at the Howell location. read more

So bad ,every time I come here it gets worse 3:00pm one person working 11 people in line and their hours horrible also will be driving out farmingdale from now on this place should be revamped read more

They step up the game ! always keep the line moving, guy in the counter is fast and very productive better than the other chick , so far its all good read more

This location is horrible. they never deliver packages when they are supposed to because the mail carriers are lazy and don't get out of their vans to go into the business where the package is being delivered. I hate having to use USPS. at work read more

I wrote this review of the Farmingdale P.O.: I'm not close to this office, but I'd rather go here than the Howell branch, which is less than 5 minutes away. Farmingdale is small, parking isn't great, there is no box outside to deposit mail, and yet, I still prefer it to Howell, which has all those things, plus an Automated Postal Center self-service kiosk! Here's the reason: Whereas Howell used to have 3 or 4 clerks, and good ones, as they retired or quit, they were not replaced. Now, there is only one poor soul left to handle lines that are out the door. How unfair to this nice lady! They have a phone, but refuse to answer it, EVER. Hours at Howell are shorter than at Farmingdale, probably because of the kiosk, which is either full, or out of order too many times; outside boxes are sometimes overflowing....how's that for security? Complaining to the Postmaster General is like talking to the wall. NO one cares. Maybe after the holidays I will be able to tolerate the inconvenience and unpleasant atmosphere at Howell, then again, maybe not. Two stars is really generous, but heck, it's Christmas!! read more