Nice people work there. Same old Post Office services and Passports. Long wait for PO Boxes.read more

The staff, including the postmaster are consistently kind, helpful, patient, friendly and…read moreeducational when applicable.

The people at this Post Office are hard working and pleasant. In particular, Lillian, Serena,…read moreDorothy, David and Tara to name only a few. They are a training ground and get workers transferred out frequently only to start training again. We have been doing business with them for 40 years, myself for 11. What these newcomers to the islands write is the frustration of impatience. They do not understand that just because your order may say delivered, that does not mean that the thousands of packages have been sorted out for a yellow slip of notification for pick up. The frustration is often the result of improperly addressed mail which is the fault of the customer and not the Post Office. They really do work hard and deserve to be recognized instead of vilified. Mahalo, Felicia

This post office is such a mess. They are always losing our packages. They even just sent one back…read moreto sender when we had a clear travel notification on it. You're better off dealing with the crowds in Kailua Kona. As soon as I have an address that can accept mail I'm leaving this place. One lady at the front is really nice which is the only reason it's higher than 1 star. Truly can't believe I have to pay for my packages to go missing or be sent back.

Various locations close very early on a Saturday. These are USPS issues that have occurred since…read morethe DeJoy era began. New leadership would help turn this around. Close locations, limit services and privatization then appears better.

The Kona Post Office is the best Even through the line is…read morelong It goes very quickly The Post Office employees are kind and Professional every time I need them

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington…read moreD.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene

Very helpful and well managed post office. Thank you for service the public with Such care,…read moreefficiency and patience.

Super helpful, knowledgeable, and friendly. Way better than larger post offices. Thank you so much!read more

I've been a box holder at The UPS Store in Kona for over 10 years, and I've consistently had…read morepositive experiences here. The staff is always helpful and works hard to get things done in a timely manner. They've assisted me with everything from managing my mail and packages to shipping items and processing my Amazon returns. I've also had passport photos done here for my entire family, and the process has always been quick and easy. Like any busy business, there are times when they get overwhelmed, but even during those periods, the team remains efficient and focused on helping customers. I appreciate the reliable service they've provided me over the years.

As soon as we got inside the front door, one of the UPS ladies behind the counter immediately asked…read moreto help us. Her name was Molly. In less than a couple minutes, our return package was scanned and a receipt was given to us. Impressive.

Ever since moving here Ive had no problems, yeah sometimes the line can be out the door but that's…read moreno big deal, plus it's the holidays too! They are always so helpful, most of the times they help me with my packages out to my truck, so glad I came to this one instead of Mountain View.

love our local post office! Friendly staff, cheery atmosphere that's always festive for the…read moreholidays. Wait time is still pretty quick even when the lines do get long.

Please excuse and disregard the negative review posted by this person from Texas. This is a great…read morelittle post office, very competent ladies working there, and doing a lot with very little. Have you heard that the USPS is a money-losing venture and has been since email and the internet? This is Hawaii and a place where even a smidge of kindness goes a long way, far longer than complaints on the internet. Ka'u is the largest district on the Big Island and we're very lucky to even have a post office in our town. Imagine if we did not and had to drive 30 minutes to get your mail. And this person is throwing the post office under the bus as they try to deal with Covid? Please return your yelp-complaining, ungrateful self to Texas. This isn't your kind of place.

This is the best post office- they are super sweet and accommodating. They work overtime to get it…read moredone :)

I really like the employees here; But the USPS Ground Advantage service sucks!…read more Some corporate "nimcumpoop" marketing exec decided back in DC to put a spin on a "really bad idea" and suggested, "let's call it Advantage." It is a DISADVANTAGE, GDammit! Sucks, really bad. However, I adore everyone; Emi, Russ, Chris, Lisa, And everyone who works here at our Kamuela location for great attitudes and service in a very difficult job.

NGL/ not gonna lie, I usually hate coming to the post office; long lines, parking issues,…read moreunfriendly workers, just a pure hassle. However since moving to Waimea, this has been my absolute pleasure. Parking is still a little bit of an issue cause no one here has mailboxes and mail service is difficult but the employees here are amazing! So nice, friendly and smiling. It such a breeze to send anything and especially pick up my packages. My favorite person here is Russel J!!! He always is smiling, always is willing to help anyone and even makes suggestions to make my postal needs easier. Couldn't be happier!