I only bless this owner and staff. Yes. Sometimes a wait. However, as observed over the years, they move line with efficiency and even swiftness. As well, I often get frustrated by the tech aspect. Every time, very helpful! Very patient with my lack of finesses navigating Amazon's return site. This service a convenience for us in kona and you bet...I appreciate this owner and the staff! Grateful!! Again, very happy to share my helpful experience about this location. If I had to work here I'd need to drink Xanax! It's a stressful job yet they do it with grace. And the patience of Job. read more

UPS store always give excellent service They call them a team and I can see why , doesn't matter who waits on you they all give the same service, listens to your needs and questions I'm a senior that don't know anything able technology so I need someone to help me , not self service I needed important documents to be scanned and sent to my phone No problem, needed quality copies of documents no problem It's hard nowadays not to have computers and scanner But with the UPS store you don't need one. Thank you for the great service from the best staff read more

I've been a box holder at The UPS Store in Kona for over 10 years, and I've consistently had positive experiences here. The staff is always helpful and works hard to get things done in a timely manner. They've assisted me with everything from managing my mail and packages to shipping items and processing my Amazon returns. I've also had passport photos done here for my entire family, and the process has always been quick and easy. Like any busy business, there are times when they get overwhelmed, but even during those periods, the team remains efficient and focused on helping customers. I appreciate the reliable service they've provided me over the years. read more

As soon as we got inside the front door, one of the UPS ladies behind the counter immediately asked to help us. Her name was Molly. In less than a couple minutes, our return package was scanned and a receipt was given to us. Impressive. read more

We went it with 20 gifts that had to be packaged along with shipping labels printed for each - with about 30 minutes before closing. They could have been sassy and mean - but they were the opposite / everyone was AMAZING !! They all helped get the boxes out on a Friday afternoon. The best experience I have ever had with shipping !! Also they were playing some great classic 80s tunes. Great store! read more

The UPS Store - Teamwork at its finest ! - Shipping Centers Near Me - Kailua Kona, Hawaii

We have been customers of the UPS store for many years. We have always been treated well. Jenny works so hard and is always helpful. We highly recommend! read more

This UPS store, like many, was quite busy. Our experience was fantastic. Great service by Jenny Suh and her staff. Jenny is brilliant at packing and organizing as well as recommending the best way to ship the items we brought in: UPS vs checking in the prepared boxes as luggage. Way cheaper as well. Besides being excellent, she was very kind and patient. Thank you Jenny. read more

I am amazed by the incredible courtesy, kindness, competence, and remarkable good humor all the hard-working people at this UPS Store branch constantly display . . . despite always being insanely overworked and overburdened by daily long lines of demanding customers. Every single time (YES! I mean it . . . every time!) I have come into this store, the owner and the employees (all of them) have smiled at and with me, been patient with me, helped me, and done an incredible job with my shipments. I only have the highest praise for each and every one of these lovely persons who, despite an incredibly stressful job, still manage to present themselves with truly remarkable professionalism, efficiency and warmth to their customers. BRAVO . . . BRAVO . . . BRAVO !!!!!!!!! MAHALO . . . MAHALO . . . MAHALO !!!!!!! I strongly recommend this store. PS. My partner recently had to urgently ship artwork to a mainland exhibition. The receiving gallery had really annoying delivery and packaging instructions, and yet the staff at this UPS Store never complained once . . . the art was packaged with incredible care and attention, and boxed exactly according to specifications. It was a huge relief to work with a professional outfit who really took the worry out of such an anxious time. read more

The owner of this particular franchise is the worst! We rented a box there for 3 yrs and heard nothing but complaints about how "heavy" our packages were. Yes, we ordered heavy items - BUT this is their job! We were always within the limited allowed by UPS but her constant whining and the attitude she gave us was intolerable. If you live anywhere near the hospital, I highly recommended White Dog Ship and Print. They rent mailboxes and are so much nicer than this UPS store owner. She thinks because she's the only game in town, that it's ok to treat people this way -its not! read more

The owner runs a tight ship -- she is hardworking, always there, and I honestly don't think I've ever seen her take a sick day. You can tell she cares a lot about her business and her clientele. When I've been traveling and needed family members to pick up packages on my behalf, she has always been kind and willing to help without any hassle. You can tell she takes real pride in running a well-organized, dependable business. If you need a store you can count on, this is it! read more

I've been a loyal customer of this UPS Store in Kona for many years, and I can't say enough good things about it. The owner is one of the most dedicated, hardworking business owners I've ever encountered -- she is there consistently, always ready to help and genuinely cares about her customers. Whether it's shipping, receiving, or any other service, she handles everything with professionalism. I feel fortunate to have such a reliable and friendly local business to count on. She has helped me with so many projects I've needed help with over the years. Highly recommend such great value. read more

Really slow. Really expensive. Not much aloha. Would consider anywhere else before I ever went here again.

The driver fir Thursday feb 27 2026. Should be fired. I had a package to be delivered to my address but the incompetent driver dropped of my package at another house not even on my street. This is nit only incompetence but neglect of duties. If one of my friends didn't see the package, i would be fighting a lost claim just because this driver li incompetent to deliver packages. UPS please correct this and discipline the driver or there will be more packages delivered to the wrong address . read more

The staff was helpful in our request to find out how much it would cost to ship some of our purchases home but it was about 1/2 the cost to just check another bag with the airline so we didn't end up using this service. read more

Seriously understaffed and customer service greafly suffers for it. It's a wondet they get ANY stars

Fast service and courteous employees . Shout out to Helen & Jenny for efficient service

Terrible customer service. When I was in retail the motto was "customer before task". Not here. The Asian women's who works there is all too happy to watch the line grow out the door while she takes up boxes and other tasks that could easily wait until after customers were served. And she is rude to boot. Unfortunately this is the only UPS in Kona so I guess they figure they do t have to give a $hit. read more

I have never been to a UPS store but this one had the worst person in the front. All I wanted to do was drop off a prepaid package. No greeting just "Other side counter!" I had no idea what she meant. I tried to ask her if I can drop my package off there, I didn't even finish my question, just yelled at me "other side counter!" I finally understood that she meant I could drop it off on the counter located on the left of the store. But wow, really?! Not a "how can I help you?" Never want to see that lady again. read more

This store tacks on an additional $15 for PICKING UP A "DIRECT ACCESS" package from UPS! Outrageous and not listed ANYWHERE ON THEIR WEBSITE. Send your package somewhere else, or get it shipped directly to your door at these prices! read more

Find employees that are willing to assist customers. The lady shushed me while she was counting boxes. She then yelled at another customer to go into line. I patiently waited until I thought she was finished counting boxes. Then, she started counting another batch to where I decided to leave. Extremely rude. Save yourself time and go elsewhere. read more

not busy but both the people who helped us came off as rude and irritated that we wanted them to pack a box to mail.

OMG! It was a bad enough that there was only one employee servicing a line of customers that reached the far side of the store, but to make it even more unbelievably horrible, the woman behind the counter charged me $2 for a couple pieces of clear tape to seal a box! Only made worse by how smug and unapologetic she was about it. Like she enjoyed the complete power play of sticking it to me. Everyone has a right to hate their job, but it's not okay to take it out on people you're paid to help. read more

This UPS Store is the WORST! Toxic environment. Bad customer service. They treat all customers like we're from the poorly. I was a customer for 3 years. They offered a "special" if I renewed early, I would get 3 extra months. Sounds like cash-flow trouble. o, I renewed with that promise. When it came time to renew again, they totally reneged on the offer. After closing my box, they refused to forward my first-class mail causing prescriptions, brokerage statements, and Christmas cards all to be returned. I complained to Customer Service and they told me that each store is independently owned and operated. They were of no help. Whoever is running this place should be fired and the whole staff too! read more

STAY AWAY FROM THIS UPS!!!! The staff is rude and not at all helpful Reminds me of the PopCopy episode of Chappelle Show read more

Rudest people on the island! I watch them actively turned down customers and told them to go elsewhere. When I had my return they wouldn't let me have a $0.02 piece of tape. They demanded I buy a whole roll for $7. Terrible customer service read more

First of all I have to say the staff at this UPS store were very friendly and helpful!! That said, I could not recommend this store for shipping items. I got an online UPS quote for shipping and right away the staff warned me that their owner/manager sets his own pricing. The price quoted was DOUBLE the online quote! I had 5 large boxes and probably saved around $1000. by taking them to UPS customer service at the airport I know this is a franchise but what an incredible rip off. Glad I had the time to check out other options. read more

I'm a long time customer/business owner. They always provide best customer service and satisfy my needs above and beyond!!! Thank you always Jenny , Molly and Jennifer! read more

I switched from a P.O.Box to UPS years ago and so happy I did. The best part is the staff. They know customers by name and are so kind and helpful. They really take care of your packages and their customers. read more

I recommend this store. Way safe & better than USPS. The staffs are very friendly especially the boss lady Jenny. I mailed out a letter and it got safely delivered in 2 business days. Very fast & efficient. Mahalo Jenny and Molly for great service. read more

Unfortunately the UPS customer service center at 73-100 U'U St Kailua Kona, HI 96740 United States is not listed on YELP and I know why, piss poor service. It been months and I'm still waiting on my packages. Unbelievable, unprofessional, unacceptable service. For my business I will never use UPS. I really apologize to this location address and store. read more

I had great service at this UPS store today. Jenny was very helpful in assisting me send my oversized package in the most timely and cost efficient manner. Polite and courteous. Thank you! read more

Thank you Kona UPS Store! We appreciate you! I noticed the reviews for our locally owned and operated UPS Store are filled with unpleasant people, pathetically complaining about such things as being charged for tape. Grow up and stop looking for handouts! And I must say the employees are wonderful, not hesitating to help with my shipping needs, always pleasant and jovial. I can only imagine the people saying otherwise are the sort of people we all wish would leave our beautiful island in peace and stop trying to turn it into California. Take your bad attitude and screw off! Thanks again, you guys are great! read more

Rude service. I cringe every time I enter the store. I wish there was another UPS store to go to with friendly people working who want to help the customers. I feel like I'm putting them out every visit there. :( read more

Nothing but great experience at this location for over a decade. Thank you Jenny and all the employees always for your great services!

WARNING DO NOT go to this UPS location!!!! I stated my experience earlier on yelp and then received a reply on Yelp saying that they were looking into the matter and to email them so they could follow up with me. Well.... 1) I emailed ....and included my phone number.... and no one has followed up via email or phone. 2) Now "miraculously" my package is lost and did not arrive to its destination I would recommend going to USPS until this UPS operates with integrity and professionalism. read more

The workers in this store are horrible and know nothing about customer service. They routinely ignore customers in line; rather than helping those waiting in line, they pretend to be busy moving, labeling, stacking, rearranging boxes. I stopped by recently to drop off a small box with a pre-paid label ... I didn't even want a receipt. The door was locked with a sign indicating they were 'temporarily' closed and were only letting customers with paid mailboxes. Me, along with several other people were ignored and not acknowledged. It's like they feel they can treat customers anyway they like since they have a 'monopoly' on UPS services in the area. If corporate is reading this, maybe consider adding a self-service drop box or two in the Kona area. read more

I've given this UPS store the benefit of the doubt. The women are just rude, even if just calling to ask a question. I recommend going to Longs Drug Store for UPS returns. A little politeness to your customers goes a long way! read more

We ended up buying so many things in Kona that we couldn't close our suitcases. UPS Store to the rescue! They had various sizes of shipping boxes and tape, so we had an easy time packing our stuff and shipping it. We visited just as the UPS truck arrived to pick up, and the store had a TON of stuff to ship - this location is quite busy, especially since the other location by the airport closed. There were three staff on hand: a friendly young man, the woman who manages the place, and the woman's puppy. Everything seemed fine to me; I can only guess that the bad reviews of the manager must be from people unaccustomed to Hawaii's no-nonsense aunties. Yes, everything comes at a price (even tape) because everything has to be imported. That's not her fault, it's just a fact of life. I have no problem recommending this place; we had great service. read more

Went to this UPS store today at 1:45pm - business hours. Sign on the door says, "Closed from 1:30 - 2:30pm." AWESOME. During the 3 minutes that we were there, the woman inside of the store watched at least 5 people come to the door and try to get in. She could not have cared less. If you are running a business, then be professional about it. We count on the hours posted on the website. Just bc you feel like taking a break doesn't mean that you should. read more

I am not sure why folks are putting down the team working at this store! after the reviews, I was hesitant to go there - I am so glad that I went! They are fast, efficient and very personable. I will complain when a person/store with poor service, but I will also give credit where credit is due. They do a great job! Maybe if folks would leave their negativity at the door, they would have a much better experience. read more