The people at this Post Office are hard working and pleasant. In particular, Lillian, Serena,…read moreDorothy, David and Tara to name only a few. They are a training ground and get workers transferred out frequently only to start training again. We have been doing business with them for 40 years, myself for 11. What these newcomers to the islands write is the frustration of impatience. They do not understand that just because your order may say delivered, that does not mean that the thousands of packages have been sorted out for a yellow slip of notification for pick up. The frustration is often the result of improperly addressed mail which is the fault of the customer and not the Post Office. They really do work hard and deserve to be recognized instead of vilified. Mahalo, Felicia

This post office is such a mess. They are always losing our packages. They even just sent one back…read moreto sender when we had a clear travel notification on it. You're better off dealing with the crowds in Kailua Kona. As soon as I have an address that can accept mail I'm leaving this place. One lady at the front is really nice which is the only reason it's higher than 1 star. Truly can't believe I have to pay for my packages to go missing or be sent back.

Nice people work there. Same old Post Office services and Passports. Long wait for PO Boxes.read more

The staff, including the postmaster are consistently kind, helpful, patient, friendly and…read moreeducational when applicable.

UPS store always give excellent service They call them a…read moreteam and I can see why , doesn't matter who waits on you they all give the same service, listens to your needs and questions I'm a senior that don't know anything able technology so I need someone to help me , not self service I needed important documents to be scanned and sent to my phone No problem, needed quality copies of documents no problem It's hard nowadays not to have computers and scanner But with the UPS store you don't need one. Thank you for the great service from the best staff

I've been a box holder at The UPS Store in Kona for over 10 years, and I've consistently had…read morepositive experiences here. The staff is always helpful and works hard to get things done in a timely manner. They've assisted me with everything from managing my mail and packages to shipping items and processing my Amazon returns. I've also had passport photos done here for my entire family, and the process has always been quick and easy. Like any busy business, there are times when they get overwhelmed, but even during those periods, the team remains efficient and focused on helping customers. I appreciate the reliable service they've provided me over the years.

Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington…read moreD.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene

Very helpful and well managed post office. Thank you for service the public with Such care,…read moreefficiency and patience.

The staff are helpful and polite…read more The hours are your standard business hours. I overheard that they close at 3pm today, so plan accordingly. There was a long line when I got there but it went by quickly

Staff are way too overworked but still have a smile for me every time. Closed after noon but you…read morecan knock on the inside door until 4 and get your packages. Be kind, maybe bring some thing for them now and then to say thanks for all their hard work instead of complaining bout short hours-that's not the staff's fault.

The staff at this PO go way beyond to service their customers. She seems to remember en ne coming…read morein to pick up packages and every address. Very impressed

Super helpful, knowledgeable, and friendly. Way better than larger post offices. Thank you so much!read more

I love this post office! A GREATstaff. Always helpful and kind. No matter how busy the office is,…read morethe staff remains cheerful and professional. A joy dealing with these people. I actually enjoy going to the post office. R. Shepherd

Internal customer service has always been on point but mail delivery personnel has been utterly…read moreunprofessional and incompetent. I've had many issues with the mail lady refusing to deliver my packages and leaving the "sorry we've missed you" slip in my mail box even though I'm home 24/7. Pleas to redeliver have been ignored and I'm continually inconvenienced to have to travel to the post office to physically pick up my mail, often time sensitive business packages, which puts a strain on my day to day operations. It would be great if the mail lady could please deliver my packages professionally and correctly to my front door as instructed for I do not wish to inconvenience their work flow with official complaints to the post master and world rather us both be able to operate efficiently. Mahalo!

Please excuse and disregard the negative review posted by this person from Texas. This is a great…read morelittle post office, very competent ladies working there, and doing a lot with very little. Have you heard that the USPS is a money-losing venture and has been since email and the internet? This is Hawaii and a place where even a smidge of kindness goes a long way, far longer than complaints on the internet. Ka'u is the largest district on the Big Island and we're very lucky to even have a post office in our town. Imagine if we did not and had to drive 30 minutes to get your mail. And this person is throwing the post office under the bus as they try to deal with Covid? Please return your yelp-complaining, ungrateful self to Texas. This isn't your kind of place.

This is the best post office- they are super sweet and accommodating. They work overtime to get it…read moredone :)