Please excuse and disregard the negative review posted by this person from Texas. This is a great…read morelittle post office, very competent ladies working there, and doing a lot with very little. Have you heard that the USPS is a money-losing venture and has been since email and the internet? This is Hawaii and a place where even a smidge of kindness goes a long way, far longer than complaints on the internet. Ka'u is the largest district on the Big Island and we're very lucky to even have a post office in our town. Imagine if we did not and had to drive 30 minutes to get your mail. And this person is throwing the post office under the bus as they try to deal with Covid? Please return your yelp-complaining, ungrateful self to Texas. This isn't your kind of place.

This is the best post office- they are super sweet and accommodating. They work overtime to get it…read moredone :)

I recently had an emergency, as my Post Office Box key was in possession by someone who had…read moremalicious intent. I went to the Pahoa branch to get the lock changed, but they were having computer issues, and suggested I wait till they came back online, which I could not, so I left. A few hours latter I was notified by them that the lick was changed, and I could come in at my convenience to pick up the new keys, and pay for the service. Now that's what I call customer service. Thanks go out to the postal workers Maxine, Tasha, and the Post Master Michelle​

Open more than 6 hours per day, better attitudes, lying about "attempted delivery" (when I was…read morewaiting for the package all day) waiting in line in the sun for a long time, smells bad (could be the black mold?) gives a good definition for "going postal".

Staff are way too overworked but still have a smile for me every time. Closed after noon but you…read morecan knock on the inside door until 4 and get your packages. Be kind, maybe bring some thing for them now and then to say thanks for all their hard work instead of complaining bout short hours-that's not the staff's fault.

The staff at this PO go way beyond to service their customers. She seems to remember en ne coming…read morein to pick up packages and every address. Very impressed

Nice people work there. Same old Post Office services and Passports. Long wait for PO Boxes.read more

The staff, including the postmaster are consistently kind, helpful, patient, friendly and…read moreeducational when applicable.

Various locations close very early on a Saturday. These are USPS issues that have occurred since…read morethe DeJoy era began. New leadership would help turn this around. Close locations, limit services and privatization then appears better.

The Kona Post Office is the best Even through the line is…read morelong It goes very quickly The Post Office employees are kind and Professional every time I need them

Ever since moving here Ive had no problems, yeah sometimes the line can be out the door but that's…read moreno big deal, plus it's the holidays too! They are always so helpful, most of the times they help me with my packages out to my truck, so glad I came to this one instead of Mountain View.

love our local post office! Friendly staff, cheery atmosphere that's always festive for the…read moreholidays. Wait time is still pretty quick even when the lines do get long.

The people at this Post Office are hard working and pleasant. In particular, Lillian, Serena,…read moreDorothy, David and Tara to name only a few. They are a training ground and get workers transferred out frequently only to start training again. We have been doing business with them for 40 years, myself for 11. What these newcomers to the islands write is the frustration of impatience. They do not understand that just because your order may say delivered, that does not mean that the thousands of packages have been sorted out for a yellow slip of notification for pick up. The frustration is often the result of improperly addressed mail which is the fault of the customer and not the Post Office. They really do work hard and deserve to be recognized instead of vilified. Mahalo, Felicia

This post office is such a mess. They are always losing our packages. They even just sent one back…read moreto sender when we had a clear travel notification on it. You're better off dealing with the crowds in Kailua Kona. As soon as I have an address that can accept mail I'm leaving this place. One lady at the front is really nice which is the only reason it's higher than 1 star. Truly can't believe I have to pay for my packages to go missing or be sent back.

Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington…read moreD.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene

Very helpful and well managed post office. Thank you for service the public with Such care,…read moreefficiency and patience.