Customer service gets an "F" or zero in my opinion. Went to speak to a supervisor for delivery…read morepackage issues at my home and told a by a clerk who was being trained that a supervisor will be out shortly. Waited 20 minutes, went back in and reminded the same clerk and trainer that I'm still waiting. Another 10 minutes went by and still no supervisor. Went back in because it was now closing time only to be told by a different clerk the supervisor is tied up but at least he filled out a form and took my information for the supervisor to call or email. Such unacceptable customer service by the clerk, trainer and supervisor. And my original issue still isn't resolved after numerous complaints online.

I can't tell you the number of times my packages have gotten lost, delayed, or damaged here. I…read moresometimes have to stand outside the post office in the humid, hot weather for about an hour to pick up my package because the carrier who was supposed to deliver it was too lazy to drop it off at my front door. The employees at this office are rude, irresponsible, and incompetent. There is no accountability or repercussions for an out-of-line employee. Oh, and if you try calling, good luck because no one answers the phone. Avoid doing business here!

Thiis past year they have been great to deal with. I do recommend them for your mailing needs.read more

The Staff are all exceptional helpful and courteous. A special shout out to Summer who always…read moregreets her customers with a delightful and cheerful smile that will brighten even the darkest of days. The best place to get your mail.

This is a small post office but it offers pretty much what you need. Boxes outside that you can…read morerent. General delivery if you live in an area that doesnt receive mail and there is no box available. There is parking space on the side or all around the plaza too. Sometimes the line might get a little long but the ladies that work there move fast and know their job. There are boxes available, stamps and couple of packaging supplies but nothing else.

The staff have always been great it's just the system they work within that is the problem and…read moreseeing as I see the same complaints I'm about to make mentioned here by others years ago nothing's changed, apparently. The PO box prices have gone up considerably yet they've cut staff. The region is one of the fastest growing in the entire state yet they only have one person behind the counter more often than not. The line's an hour long, more often than not, which is especially hard on elderly and injured people who don't have someone else to do errands for them. At least make an automated process efficient and transparent. Even though the website says you can apply for a PO box at that location in person, you are denied the ability to do so in person. The website will say there are 3 boxes open, but when you go there and ask they'll say there aren't any. Months down the road, the site will still say there are 3 open, and when you try to reserve it some error happens after you've spent your lunch break filling out the form to get to that point, and that was after standing in line to be told you have to do it online. So, you have to go stand in line in to talk to them again. A few months from now, I bet it will still say that there are 3 boxes available....

I love everything about Aloha Mail in Pahoa HI. We have mailboxes by our home, but not enough…read moreboxes for packages, so we use to have to go stand in line at the Post Office in Pahoa for packages. Now we just go to Aloha Mail and get our mail and packages, and everyone there is always smiling. If we are out of town, they hold our mail for us there - just have to let them know. Aloha Mail is the best option for us and we love the staff too! Highly recommend them.

Found this mail box service near my home and it's better than the post office down the road. Staff…read moreis super friendly and getting a PO Box is a breeze! When receiving packages, they will text you with a photo, tracking # and time they received it. They don't mail out anything, but great for receiving your mail and Amazon orders! Good location and parking is never a problem.

Nice people work there. Same old Post Office services and Passports. Long wait for PO Boxes.read more

The staff, including the postmaster are consistently kind, helpful, patient, friendly and…read moreeducational when applicable.

Aloha, We Love Our Waikoloa Post Office in the Village! I grew-up in the Big City of Washington…read moreD.C., After moving here this Post Office so much reminds me of watching Mayberry as a kid! The staff treats you just like Ohana, Especially "Leslie" she is so profession always helping to make your visit pleasurable! My Wife & I are Always So Fortunate when she is Working up front counter waiting on us! Big Mahalos Uncle Johnny & Auntie Irene

Very helpful and well managed post office. Thank you for service the public with Such care,…read moreefficiency and patience.