Passport issue : The postal worker helping me with my…read morepassport seemed friendly enough but she did not know what she was doing . She handed me back my birth certificate and never sent this with the passport . She kept asking me if this was my first passport she asked this question excessively approx 10 times . She said there was a problem with my marriage license not having my married name on it . Marriage licenses DO NOT have your married name because name changes are done AFTER you are married ( through social security card reissue which I had and she never asked to see). If passports are going to be required to vote in the future this is a very ineffective way to get one issued. DO NOT GO TO THIS LOCATION for Passports !

Do not get your passport here. Very poor experience and…read moreconsidering we may need these to vote the length of time to fix errors on the part of the post office staff is ridiculous !

Absolutley stunned and hurt at the customer service received from "Clerk 11"…read more I came in open-minded and vulnerable as i needed clarification and assistance around mail forwarding/changing my address, as im young and this is my first time doing a big move. Initially the interaction was average and not even worth a review, until i was met with disdain and a nasty attitude as she was expressing her confusion with my situation and their online forwarding system. She began leering at me, acting as if it were my fault the system was unable to find my new address on my end, despite me opening with that, along with an empty stare and snark in response to my questions and asking for assistance. for context: the online mail forwarding website would NOT list my address, hence not letting me get any mail i needed until i changed it formally, i had gone in to seek guidance and see how i should handle this. it seemed as if she did not understand this and took our her frustration on me, despite expressing my own confusion and need for help/guidance. I truly did not think i did anything wrong besides explain my situation and ask for help, yet somehow i was made out to feel incompetent and as if i were the problem for needing assistance. i have thick skin, i'm young, but this really upset me coming from the united states post office no less. these are the "boys in blue" i love to support Eventually after some passive-aggressive instructions to which i responded to with grace, She was able to lookup and update my new address with their in-office system (yay my problem was solved), but In hindsight not a surprise she avoids using her name if she regularly treats people like dung on her shoe when talking to her. Regretable yet necessary experience, and only giving 2 stars for my problem getting solved (assuming she understood my problem and didn't screw me over in the long term) all of this contrasted with the people in line before me, i dont know what made her upset with me. I hate when people pull the "young" or "race" card but i truly have no idea as to why she switched up her energy between customers and suddenly decided to suddenly treat me as less than. it's ridiculous to say but no one should be disrespected, let alone at a post office. if you see "clerk 11" and have a "situation", do yourself a favor and ask for someone else, hopefully they'll respect you as a person.

Not feeling particularly covid safe at this location. Long lines, all inside, with people not…read moretotally respecting distancing. Also postal worker can't seem to keep his mask on; his nose has been hanging out the whole time. The location off Monona drive feels much faster and safer if you need to ship right now.

This is a good post office, and they can handle bigger outgoing combinations. Helpful staff,…read moreclean, and good location.

My favorite post office - I sell clothes online so I am frequent mailer. The staff is seriously so…read morewelcoming and always helpful. Thanks for everything!!

They can work my nerve at this location, but I'm sure the student population can work their nerves…read morewith our varied needs. What I like: 1. Open until 4pm on Saturdays. 2. The vet clerk with the incessant Dad jokes. Man he's corny but I promise I laugh everytime and at everything. Look, a number of netflix specials aren't even good so I'm not saying he deserves a Hollywood comedy check... I am saying he's a welcomed delight. 3. Parking out front. 4. Best location for the campus area since 2007. It's at the best intersection given the size of cpus and right in the free 80 & 81 bus lines (other lines pass by but naming these for those at the back of campus). Garage parking next door. Metered parking out front.

I love this post office. Friendly, cheerful workers. Nice selection of stamps. Good location. I…read morecame here to get stamps for my postcards, which I got at one of the nice used bookstores that Madison is known for. I'll bet you don't know how to write and send a postcard. If you do, then you're old.

0 stars for passport services. Went to get one for a baby which requires both adults to be present…read more Picked business open hours for passport. First person tried to tell us they didn't do them because it was Friday...it was Tuesday. Then when we got up in line the only person on site that can do them was "on lunch" at 9am when the open passport hours are 9-10am. Two inconvenienced adults with a baby and they couldn't be bothered to take 2 min. When they are supposed to be open for that service. Never go to this location. Rude and lacks service.

I've never been treated like less than a human being in my entire life. They have the worst…read morepossible staff at any place of employment on earth. I will never step inside this building again for the rest of my life. They truly do not want to help you. It was an incredibly upsetting experience.

This place is horrible. It is a stereotype of an unhelpful, DMV-type government operation. What is…read morethe point of having a phone number no one ever answers?They also do not give the option of a callback. The automated message just says "Try your call again later." But, no one EVER answers.

This is the *most* *incompetent* and *dysfunctional* bureaucratic entity that I have ever dealt…read morewith. Across *four* phone-calls, with a total wait/hold-time of 75+ minutes -- i was hung-up on/disconnected *all* *four* times ... My great sin/big ask? Trying to *un-do* my *involuntary* enrollment in MediCare Part B. So thanks, SSA-Madison/Dana, for ***wasting*** my time! It's *beyond* incompetence ... Michael Middleton Wisco.​

This store has very aggressively bureaucratic unfriendly systems. While in the store seeking notary…read moreservice I was told I would have to go home, go online, make an appointment, then come back. I said it would be easier to make an appointment as long as I was there. No go. They would require me to make a trip home, go online, make an appointment, then drive back to the store (which at the time has 2 staff with no customers and nothing else to do).

Apparently my printed image of the return code was to small, so they wouldn't send the package,…read moreeventhough the shipping number was on the printout. I called to ask and said we can't ship this way??? I returned with the package and a new printout, but after waiting in line 10 min, I use this crappy scanning device which works on the 13th time. These people are way too important to help out.

My go to place to drop off Amazon returns. It's close to home and rarely a line (although it does…read moreget busy around holidays and end of semester with students sending items back home).

they didn't drop off my shoes I ordered a few days ago. They definitely deserve a bad review. I…read moredidn't order them just for them to not come. This company is booty and yeah

Great staff, convenient location, and they are always very helpful if you need assistance.read more

The staff at this UPS location are always so nice and helpful, it's very much appreciated!read more