Absolutley stunned and hurt at the customer service received from "Clerk 11"…read more I came in open-minded and vulnerable as i needed clarification and assistance around mail forwarding/changing my address, as im young and this is my first time doing a big move. Initially the interaction was average and not even worth a review, until i was met with disdain and a nasty attitude as she was expressing her confusion with my situation and their online forwarding system. She began leering at me, acting as if it were my fault the system was unable to find my new address on my end, despite me opening with that, along with an empty stare and snark in response to my questions and asking for assistance. for context: the online mail forwarding website would NOT list my address, hence not letting me get any mail i needed until i changed it formally, i had gone in to seek guidance and see how i should handle this. it seemed as if she did not understand this and took our her frustration on me, despite expressing my own confusion and need for help/guidance. I truly did not think i did anything wrong besides explain my situation and ask for help, yet somehow i was made out to feel incompetent and as if i were the problem for needing assistance. i have thick skin, i'm young, but this really upset me coming from the united states post office no less. these are the "boys in blue" i love to support Eventually after some passive-aggressive instructions to which i responded to with grace, She was able to lookup and update my new address with their in-office system (yay my problem was solved), but In hindsight not a surprise she avoids using her name if she regularly treats people like dung on her shoe when talking to her. Regretable yet necessary experience, and only giving 2 stars for my problem getting solved (assuming she understood my problem and didn't screw me over in the long term) all of this contrasted with the people in line before me, i dont know what made her upset with me. I hate when people pull the "young" or "race" card but i truly have no idea as to why she switched up her energy between customers and suddenly decided to suddenly treat me as less than. it's ridiculous to say but no one should be disrespected, let alone at a post office. if you see "clerk 11" and have a "situation", do yourself a favor and ask for someone else, hopefully they'll respect you as a person.

Not feeling particularly covid safe at this location. Long lines, all inside, with people not…read moretotally respecting distancing. Also postal worker can't seem to keep his mask on; his nose has been hanging out the whole time. The location off Monona drive feels much faster and safer if you need to ship right now.

It's hard to be excited to review a post office but here I go. I do find the staff generally…read morehelpful and they try to move the line along. But they are usually understaffed at the end of the day, when I come so I make sure to bring patience with me. The building itself has a tricky parking lot (one way) that enters from the side street not the front street. More than once I have pulled in thinking there was a spot, only to see it's the lined off section of the disabled parking space. The lines could be re-done so they were easier to see from the street. The building itself is easy to get into for an older building. The machine in the lobby for stamps and weighing packages for self service is easy to use. I'm glad this is my neighborhood postal office.

Slow as molasses…read more Plus, unapologetic about only having 1 window open with someone working when it's after work hours and they close at 6p. Love the tape is everywhere in the lobby and on every counter. Try finding staff to do the same - gotcha!

They can work my nerve at this location, but I'm sure the student population can work their nerves…read morewith our varied needs. What I like: 1. Open until 4pm on Saturdays. 2. The vet clerk with the incessant Dad jokes. Man he's corny but I promise I laugh everytime and at everything. Look, a number of netflix specials aren't even good so I'm not saying he deserves a Hollywood comedy check... I am saying he's a welcomed delight. 3. Parking out front. 4. Best location for the campus area since 2007. It's at the best intersection given the size of cpus and right in the free 80 & 81 bus lines (other lines pass by but naming these for those at the back of campus). Garage parking next door. Metered parking out front.

I love this post office. Friendly, cheerful workers. Nice selection of stamps. Good location. I…read morecame here to get stamps for my postcards, which I got at one of the nice used bookstores that Madison is known for. I'll bet you don't know how to write and send a postcard. If you do, then you're old.

Passport issue : The postal worker helping me with my…read morepassport seemed friendly enough but she did not know what she was doing . She handed me back my birth certificate and never sent this with the passport . She kept asking me if this was my first passport she asked this question excessively approx 10 times . She said there was a problem with my marriage license not having my married name on it . Marriage licenses DO NOT have your married name because name changes are done AFTER you are married ( through social security card reissue which I had and she never asked to see). If passports are going to be required to vote in the future this is a very ineffective way to get one issued. DO NOT GO TO THIS LOCATION for Passports !

Do not get your passport here. Very poor experience and…read moreconsidering we may need these to vote the length of time to fix errors on the part of the post office staff is ridiculous !

Better today They've hired new people…read more Plus, down other locations have onery workers which make these folks today seem pleasant beyond measure. Anywhoo, I knew the drill and I made it clear I wanted to have my receipt emailed. Sadly, I'm all over the government records as my old school email popped up and I entered my real deal email this time so I can track this package. Well, all in all... THEY ARE HIRING & PROMOTING SIGNS are everywhere stating such.

Excellent post office. I came in here to drop off a package for my eCommerce business while I was…read moretraveling for a software engineering congregation activity at their local university. People are nice, friendly, efficiently working, and do great work comparatively to many other USPS offices I have seen or drop mail and packages off at. Wisconsin is awesome. So is the cheese.

Very nice helpful staff. Clean, and easy to see where the lines are located. Plenty of parking…read moretoo!

Multiple packages get marked as "delivered" which are never delivered. Then we're later notified…read morethat the package has been "returned to sender" because no one lives here. I have called this office numerous time at their phone number, even double triple checked with customer service that the phone number I'm calling is the correct one, and it is. Yet no one answers the call and the phone keeps ringing for minutes. One time I waited 7 minutes and still it kept ringing. Don't know what else to do.

Pretty standard. The line moves pretty fast, thanks in part to the clerks asking anyone standing in…read moreline with a package if they're just dropping it off. Nearly everyone with a box is doing exactly that so it gets them out of line because they can just drop it at the counter and peace out. There's a small selection of greeting cards, bubble mailers, boxes, and more for you to peruse before hopping in line, and like any post office location you can buy stamps at the counter. The available designs are displayed at each register so you don't have to ask what they have available. One woman did get a bit of lecture for showing up to her passport appointment late - they close the passport facilities earlier than the office itself, so make sure to give yourself time to arrive or you might be out of luck if they've already locked up that portion of the office for the day.

Truly 0. Just tried to mail a package and after waiting 15 minutes the woman was rude and…read morecondescending. As a tip women don't like being degraded with passive aggressive "honey" comments. I've been here before and never had good experiences. Not sure why everyone at this location hates their jobs so much but will proceed to drive out of the way to go to a different post office from now on.

I love having a Post Office close to home. I find good help every time I am there. Thank you!read more

Counter staff could use some customer service training. The could be a lot more welcoming and…read morepolite to the public.

Both times I called with questions, staff was extremely helpful! They worked with me until I…read moreunderstood the best way to proceed!

Live in a neighborhood where 98% of the homes have a covered porch. Having said this, couldn't…read moreunderstand that ONLY the USPS was leaving packages outside by garage doors instead of on the porch. Saw mail driver do this and went outside and asked why this was. It was explained to me that they don't have to put packages on the porch, as I stood in the pouring rain with my package outside on the ground, in front of my garage door!!!!! The package was getting rained on!!! Ridiculous!!!