Not feeling particularly covid safe at this location. Long lines, all inside, with people not…read moretotally respecting distancing. Also postal worker can't seem to keep his mask on; his nose has been hanging out the whole time. The location off Monona drive feels much faster and safer if you need to ship right now.

The woman with blue and blond hair working at the front desk/ office was very irritated with my and…read moremy husband asking her a few questions about our mail. Raised her voice at us and her answer to all our questions was to go online for answers. Me and my husband were extremely uncomfortable and left as quick as we could. Terrible service.

It's hard to be excited to review a post office but here I go. I do find the staff generally…read morehelpful and they try to move the line along. But they are usually understaffed at the end of the day, when I come so I make sure to bring patience with me. The building itself has a tricky parking lot (one way) that enters from the side street not the front street. More than once I have pulled in thinking there was a spot, only to see it's the lined off section of the disabled parking space. The lines could be re-done so they were easier to see from the street. The building itself is easy to get into for an older building. The machine in the lobby for stamps and weighing packages for self service is easy to use. I'm glad this is my neighborhood postal office.

Slow as molasses…read more Plus, unapologetic about only having 1 window open with someone working when it's after work hours and they close at 6p. Love the tape is everywhere in the lobby and on every counter. Try finding staff to do the same - gotcha!

The clerk today didn't seem adequately equipped to do his job. He held up the line for 25 minutes…read morebecause he couldn't figure out international shipping (the girl ended up getting frustrated because he kept giving her conflicting information and she left without sending the package) then told me that two day delivery for a package sent on Monday couldn't be guaranteed until Saturday... save the hassle and go to FedEx instead. Their shipping was also half the price of USPS for delivery on Wednesday. Two stars because I'll give him the benefit of the doubt, maybe he recently started and doesn't know what he is doing yet/wasn't trained well.

I love this post office. Friendly, cheerful workers. Nice selection of stamps. Good location. I…read morecame here to get stamps for my postcards, which I got at one of the nice used bookstores that Madison is known for. I'll bet you don't know how to write and send a postcard. If you do, then you're old.

Passport issue : The postal worker helping me with my…read morepassport seemed friendly enough but she did not know what she was doing . She handed me back my birth certificate and never sent this with the passport . She kept asking me if this was my first passport she asked this question excessively approx 10 times . She said there was a problem with my marriage license not having my married name on it . Marriage licenses DO NOT have your married name because name changes are done AFTER you are married ( through social security card reissue which I had and she never asked to see). If passports are going to be required to vote in the future this is a very ineffective way to get one issued. DO NOT GO TO THIS LOCATION for Passports !

Do not get your passport here. Very poor experience and…read moreconsidering we may need these to vote the length of time to fix errors on the part of the post office staff is ridiculous !

Better today They've hired new people…read more Plus, down other locations have onery workers which make these folks today seem pleasant beyond measure. Anywhoo, I knew the drill and I made it clear I wanted to have my receipt emailed. Sadly, I'm all over the government records as my old school email popped up and I entered my real deal email this time so I can track this package. Well, all in all... THEY ARE HIRING & PROMOTING SIGNS are everywhere stating such.

Excellent post office. I came in here to drop off a package for my eCommerce business while I was…read moretraveling for a software engineering congregation activity at their local university. People are nice, friendly, efficiently working, and do great work comparatively to many other USPS offices I have seen or drop mail and packages off at. Wisconsin is awesome. So is the cheese.

Love this post office because of the great customer service provided by all the staff! They are…read morealways extremely helpful, cheerful, and polite. There are hardly any long lines, they will have you on your way as quick as possible. It's a pleasure to come here, thanks everyone for always going out of your way to help customers.

I was here back in December for a passport appointment for my Mom and 18-month old son. Appointment…read morewas easy to schedule, kid-friendly, and the individual who helped us was informative and made sure we had what was required. We had photos taken there and process was smooth. Both passports arrived within 6 weeks! Would definitely recommend this location for this process.

0 stars for passport services. Went to get one for a baby which requires both adults to be present…read more Picked business open hours for passport. First person tried to tell us they didn't do them because it was Friday...it was Tuesday. Then when we got up in line the only person on site that can do them was "on lunch" at 9am when the open passport hours are 9-10am. Two inconvenienced adults with a baby and they couldn't be bothered to take 2 min. When they are supposed to be open for that service. Never go to this location. Rude and lacks service.

I've never been treated like less than a human being in my entire life. They have the worst…read morepossible staff at any place of employment on earth. I will never step inside this building again for the rest of my life. They truly do not want to help you. It was an incredibly upsetting experience.

Staff is always very friendly and helpful inside is clean and home like great group of employees…read morealways laughing and smiling

Package sent on 11/9 arrived 11/13 to Waunakee. They hold it for 45 cents undercharge, and my first…read morenotice was 43 days later, on 12/26, with a note saying it's my last warning before return. Was also my first warning. I shared with the desk person this was very disconcerting, she said they had been extremely busy over the past month. This is the 4th such type of incident, and just shows this is a substandard branch. The people working in this unit don't seem to have basic pride in the work. They just don't seem to care much.

Always an excellent experience mailing items at the Verona post office on Enterprise Drive…read more Efficient, helpful, and easy to work with.

Live in a neighborhood where 98% of the homes have a covered porch. Having said this, couldn't…read moreunderstand that ONLY the USPS was leaving packages outside by garage doors instead of on the porch. Saw mail driver do this and went outside and asked why this was. It was explained to me that they don't have to put packages on the porch, as I stood in the pouring rain with my package outside on the ground, in front of my garage door!!!!! The package was getting rained on!!! Ridiculous!!!