I was so nervous when I saw the overall 2 star review for this location. Whelp, at least they're…read moreconsistent and refuse to do their jobs. I go request a mail box key for the mail unit. I just moved in the neighborhood. They call me a few days later to say pick up the key. The key didn't work so I took it back to them. Now it's only one person that does keys and she didn't do that one, so that one magically appeared out of nowhere and opened box 8 instead of my box. I could see someone else's mail. Truly a joke, when I guess she returned from vacation, it made sense to make this not a priority and do 2 weeks of catching up and if I wouldn't have called today, no telling when I would get the key. They say Friday but I won't hold my breath. Now I have to go drive and be inconvenienced and pick up my mail, because of the incompetence going on.. then they want to try and justify their mistake by telling me what they see in a log. Look lady, I only picked up a key you guys called and told me was ready, brought it back when it opened my neighbors box instead of mine in front of a USPS supervisor. He could have fixed the issue but wanted you guys held responsible for your own mistake. Now you're on the phone telling me the one person who does the keys don't have it logged and never been to this address. Which is neither here nor there to a customer. I don't know what you guys processes are like. It's definitely one thing, flawed!!! And it's more than one person making keys if she doesn't have a recollection of it. Maybe that should be the hot item on your list, smh!!

The Frisco Postal Service has been AWFUL in the 20+ years we have lived here. Mail is still…read moredelivered to the incorrect address, is not delivered at all, and packages requiring signatures have been signed for by postal carriers and just left in the mailbox. The phone number is VERY RARELY answered, and in-person service on Stonebrook is less than stellar.

They are very helpful, efficient and provide great customer service every single time I visit which…read moreis very often. They are busy but handle it well.

Excellent customer service! Brad specifically was pleasant, very positive and helpful.read more

I have used this service and this location many, many times, and am always impressed with the way…read morethese folks go above and beyond every single time! I wish all businesses ran like this!

I highly recommend Goin' Postal for value, reliability and friendliness of the staff. There are…read moreother postal services closer to me, but I can always count on Viran or Jennifer making sure my packages are well packaged and are delivered on time.

Going to the post office during a lunch break usually means expecting a line out the door, but…read morethank heavens, there were only a few people ahead of me! I had a quick question about postage because I absolutely hate it when I mail something with the incorrect amount and it gets sent back to me. The clerk was able to help me out within just a couple of minutes. The entire visit was quick, easy, and stress-free. Plus, because it went so fast, I actually had some time left over to just relax before going back on the clock! Highly recommend this location.

Too bad it isn't possible to give 0 stars. This post office has several issues…read more 1. They never have the priority or express mail packaging available. Don't waste your time coming here for that stuff. Just go to the one on Stonebrook 2. The kiosk machine seems to rarely be in service and when it does work it will charge your credit card but not spit out the postage. Don't bother calling the postal service about a refund or anything else regarding the kiosk. Only the store personnel can assist you. Which leads to the 3rd item. 3. The store hours don't seem very reasonable. They aren't open the times I can get there this the reason to use the kiosk. The postal service owes me a refund of $14 for postage that never printed but since I can't get there during their hours I am out of luck. Even though the Stonebrook location is a long ways away, I have to go there for anything postal related. Maybe someday the government will hire someone that will change the attitude of the postal service by introducing an aspect of customer service!!!

Fast and friendly staff every time I go in! The only time it takes a little longer is when…read morecustomers aren't prepared, or don't know what they need. The employees are wonderful and knowledgeable each time I go in!

I was gripped at by the manger for a "blocked mailbox" which had never been an issue before. Ended…read morehaving my father finish the call for me because I was on the verge of tears. There was this one lady at the pickup counter who was very nice and she was the only part of this experience that I felt heard. This place needs some serious adjustment with how they speak to customers.

I have used this UPS location for many years and appreciate the convenience however, today as I…read morearrived with all of the packaging that was required and my labels but needed a piece of clear tape they wanted to charge me five dollars. A SINGLE piece of tape! Not even a roll.

I was referred here by one of the local banks that only have operations via their drive thru. I…read moreneeded a document notarized that couldn't be handled that way. This location was not only convenient but it offered better than you could ever think or request "Customer Service". My documents were notarized in as little as 5 minutes. The cost was under $10. The employees provided 5 star treatment to my elderly and disabled Mom who would be considered one of the one's at the top of the high risk list for COVID-19 awareness. Although the line was close to being out the door due to the 6feet distancing restrictions, they were all smiles during the entire process and very patient. I recommend this location for shipping, packaging and notary needs even though it's small and may cost for services that may be routinely free because of the great Customer Service!

Best place/people ever.. all the reviews are on point, the memory, the radiance, the superb…read moreservice! I could go on... sincerely, thank you so much for being the light to deliver the kind of service ALL companies should exude; you were presented in my life during a dark time in need... & the kindness shown was heavenly. --Been coming here for a couple years, (5/2021) during my dad's chemo; it had a been a rough year w/covid & cancer dx 8/2020; you have surpassed every expectation & more... every single package to El Salvador & France made it. & domestic too... I'm in medicine & I don't commonly see this excellence in treating people outside of healthcare .. & even then, we get weary & bogged down with seeing some if the worse maladies & sometimes ppl.. it gets enough to wear my soul down & I disappoint both my Fathers above with my exhausted attitude. I'm so grateful & will always travel out of my way to get every one of my shipping needs met because you care that much about your customers & the pride in your work that you provide.. they even went beyond when i needed receipts of the many dhl packages sent during my dad's treatments for an estate battle afterwards.. he emailed them with a smile felt over the phone. Your caring way is the kind of person i strive to be...many blessings upon you as you continue to shine your light.

I'm actually a little surprised this place only has 18 reviews. Come on people! Do better, be…read morebetter! I believe in giving credit where credit is due. This has become one of my favorite places just solely due to their superb service. I'm going to do everything I can to support this little hidden gem. When I need to ship packages, I'll wait until I'm in their area just so they can have the business. Definitely check this place out!

I found this Post Office when I first moved to the area about 4 years ago. This is my go to as…read morethey are not far from my house, great customer service/Staff and the best part is that (at least in my experience) it doesn't matter what time of day that you go there is never a crazy long line or wait.

The desk clerks should greet their customers with a "Hello" rather than seeming unhappy.read more

What can I say, PostNet on 7548 Preston Rd #141, Frisco, TX 75034 are champions in my book. This is…read morethe best place to take care of you personal and business Printing and Shipping needs. I had these very old and very dilapidated important property documents that I needed copies for and scanned to a flash drive. I took it to the The brown printing and shipping solution and they refused to take my documents so I tried PostNet. First of all the PostNet Frisco folks are very professional and know what they are doing and secondly you can trust these folks with an kind of legal document as they are very careful, very through, and delivered more than I could ever imagine it was absolutely amazingly done. The documents were sorted with the originals on top and the copies at the bottom and the files on the flash drive were labeled perfectly. So once this was done I took the 2nd set of property documents and same results but while I waited I told myself I cannot be selfish and hide this gem to myself so folks I am sharing. The owner Chelsey was perfection and I told her if I had a clone of her I would hire her as a business partner. I took a picture so here are the other things these folks do so don't be shy walk in and ask them to help you with your work so you can focus on other things like cleaning out your garage :). Thanks again PostNet Frisco you are the best.

I cannot recommend this business enough!! They absolutely…read moregive 5 Star Customer Service with any services they provide! Their printing and shipping service is second to none with very good value!