in line waiting to be called and some little woman from the property tax office walks out and yells…read moreat everyone as if we're children telling everyone to move that we are confusing people waiting to come for property taxes, as if there were anywhere else to stand due to the capacity and the amount of people inside the office. Extremely rude.. shame on you Plano.. for allowing people like this to work here.

I wanted to give props to the people at the registration counter working for Collin County vehicle…read moreregistration. I moved to Plano from Reno, Nevada and was blown away at the service of the people and the efficiency of the office. I registered a trailer, motorcycle, and two vehicles and was in and out in about 20 minutes flat. I just got back from there to get a document notarized and didn't even have to wait in line. For a community service job, these people always seem to be happy. Now if only the drivers license office was run by the registration office. That place needs some serious work, but that's another review.

It's a government office but other than a test in patience that was easy enough…read more Take a ticket, have a seat and wait for your number to be called. You need both parents for minor and your check book of course.

I'm so surprised by how kind these ladies are. It's an hour and a half past the closing time and…read morethey are still happy and paying close attention to detail. They are helpful. I'm stunned by such spirits in a state office Thank you Kelly Jane Tatiana Keri! Great job.

Chris Sorenson (ID #101204) - a real-life hero…read more I was stranded on the side of the highway, alone, my driver side tire unexpectedly blew out. I was with my dog, waiting on my company's roadside assistance and feeling pretty vulnerable. Chris Sorenson stopped, immediately reassured me, and promised he wouldn't leave until I was taken care of and he kept that promise. His calm, professionalism, and genuine kindness turned a scary situation into one where I felt safe and supported. He handled everything efficiently and with care, but more importantly, he showed up as a human when it mattered most. Five stars doesn't feel like enough. Thank you, Chris ...truly.

Customer Service is a joke to me. I've tried for several days to get customer service to help me…read morewith registering my account because of multiple error messages. I've been given 2 Toll Tag ID's and 2 Account Numbers but they in turn say Registration is Incomplete yet they sure are deducting from my bank account !! Have ask for a print out of my activities on Express Lane twice, its been 2 weeks NOTHING. Have been told 2 different stories on how they charge you. I am frustrated and not a happy customer and still have not gotten anything resolved. HOPE NO ONE ELSE IS HAVING THESE PROBLEMS. ITS STRESSFUL. Thanks for listening.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

Went by this location earlier this week to get a new social security card since I was changing my…read morelast name back to my maiden name. I made an appointment on their website a few weeks in advance. I would highly recommend doing this so you're not stuck waiting any longer than you need to. We showed up about 20 min before the appointment and checked in using the link they either email or text you with. In total from walking in to walking out it probably took about 20 minutes. We were called up to window #5 and the gentlemen who helped me was great. He was very quick with my request but not in a rush kind of way. He was super nice while fulfilling my request. Thank you McKinney office for getting me on my way quickly and having it go smoothly!

TIP: There are like 20 windows here. You do not necessarily need to come here 20-30 minutes prior…read moreto opening! The lines moved very quick here and the woman to assisted me was friendly! I was in and out of there in 15 minutes (granted, I did come here 20 minutes before opening so I can be one of the first 20 people).

Went to this location this morning to get my ssc replaced without and appointment. I arrived 20…read moreminutes before they opened and had about 30 people in line ahead of me. They had me in and out within 30 minutes of opening- even with the shut down and not getting paid the employees there were friendly and fast. so impressed by this office today!

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!

It's clear users are using this specific location to generalize a review of the Plano PD as a…read morewhole. And while I don't want to trivialize other users' experiences, I also take it with a grain of salt because it's one perspective without giving opportunity for other side to give their take on the situation. Plano PD can only do the things within the confines of what they're able to enforce. Many times they go above and beyond but don't presume that should be the expectation. So when another reviewer says that Plano PD couldn't do anything for their situation with uncle, it's probably the system that's tied their hands. They can't enforce a law that's not there so you're expecting something that's not for the police to handle. Then with another reviewer's situation with being blocked. Sorry but enforcement of violations trumps inconveniencing you. Also, for the family member with mental illness. You don't wait till it gets to that point and expect the police to know and fix your problems in a volatile situation. Need to be proactive especially if it's someone you supposedly care about. Don't rely on others to put in the work. Generally I will say Plano PD has been great. I see way too many infractions that I care to count though that would've been nice if the police would've caught. I wonder if I have video evidence of these infractions if the police can do anything about it after the fact but I guess that's a slippery slope of law enforcement. Still, it's quite annoying when people cut me off countless times and that in and of itself is frustrating but at least use their blinker when changing lanes!

The Plano Police Department deserves a zero rating! They're a joke! My family and I went to Plano…read morePolice Department in 2020 to file a case against my uncle for harassment and threats. The plano police department claimed that my uncle did not threaten us and did not harrass us even though I provided evidence that he called us multiple times and left multiple voicemails. I also played a voice recording of my uncle making death threats, but the police department didn't take it seriously. The Plano Police Department should be sued and reason why the department didn't take our case seriously because of our race. Let's be real here!

I first encountered Plan PD when I was in my backyard at 1851 Hatherly Dr. in Plano, TX. An officer…read moreaggressively climbed my fence when me and my friends were in pur backyard. My father also called them regarding stolen clothes and a 2m HAM radio. The radio was recovered, but I wished they had investigated my house and circumstances more thoroughly. I once got a speeding ticket for 56 in a 30. I wrote elsewhere about that being a flagrantly inaccurate accusation. I also got charged with a peeping tom charge that I didnt commit. I have written about this elsewhere. My Dad, grandfather, and uncle on my mom's side were members of the military. The police aren't the nicest people in my opionion.

I simply love our Plano Police! They choose to leave the comforts of home to literally put their…read morebodies, mind, lives, and self control on the line for us. I support them financially thru: Law Enforcement Officers Fund and Carter BloodCare, and in any way I'm able. So please, hold the negativity as we can't group them All-for the behavior of 1 or 6.

The worst city street road construction and planning ever, projects are taking forever. Someone…read moremust be getting a kickback, nobody is accountable.

0/10 do not recommend. Every single road is being worked on all the time. It's like living in an…read moreHOA without being in an HOA; the city drives around and enforces BS rules about your own property. It's ridiculously expensive with rent prices constantly going up. Your alleyway can be blocked by whoever and nobody enforces that. They replaced some of the main water lines which screwed up everyone's property main lines which forced everyone to spend 20k to replace their pipe. The construction is just STUPID!!! The traffic is building up like Dallas. I've never been so disappointed in a city and ready to LEAVE!!!! ANYWHERE ELSE IS BETTER!!!!