It's a government office but other than a test in patience that was easy enough…read more Take a ticket, have a seat and wait for your number to be called. You need both parents for minor and your check book of course.

I'm so surprised by how kind these ladies are. It's an hour and a half past the closing time and…read morethey are still happy and paying close attention to detail. They are helpful. I'm stunned by such spirits in a state office Thank you Kelly Jane Tatiana Keri! Great job.

My tire had blown out on 121 Sam Rayburn. By the time I had calmed my nerves, reached for my phone…read moreto get my insurance info for a tow truck, a NTTA truck had arrived, towed me to a safe spot, and changed the spare out for me. Incredibly grateful for their help. Took a high stress situation and made it so much more manageable. Every time I get the notification on my phone I've been charged for the toll I am thankful it's going towards incredible service like this. Thanks again. Life savers.

My experience was good, almost no waiting and the representative was nice, I wish they didn't have…read morefaded and frayed flags out front.

Wow - a government office that communicates. They do exist :)…read moreI was planning on leaving work early today to get to the Plano County Clerk's office. I wanted to check their hours. Fortunately, the online website told me the Plano county office was Temporarily closed. You don't know how much time it saved me and I am so glad I looked before leaving my office early. Basically the storms yesterday created some flooding in the building, but I am impressed with the thoroughness of the information on the website. Thank you Collin County Clerk Office. Way to go!!!

I was in and out in less than 25 mins! Ample parking. Easy checkin. Helpful and courteous staff. It…read morewas a little loud and hard to hear staff through the glass.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

The air conditioning was nice. Was able to sit tonight wait. But the wait was near 30minutesread more

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

Literally THE worst experience I have ever had. I was there today for a scheduled appointment for a…read morename change after marriage. Upon walking in and checking into the kiosk, the African American security guard made a beeline towards me to inform me that after I get my ticket printed out, I am not allowed to have any food or drinks with me. I was holding onto a clear water bottle but no food. I look down at my stomach and tell him that I am 6 months pregnant. He didn't apologize just said "oh" and stood there by us. This is the first time I have been approached by someone in a federal building who demanded I either throw out my clear water bottle or put it back into my car. Mind you, I am visibly uncomfortable and bumping. My husband and I sit down to wait for my number to be called and then an Islamic woman walks in, gets her ticket at the kiosk and has a large cup of coffee with her. She sits in front of us and I turn to look at the security guard. He did not get up and walk towards her nor did he even say anything at all to her while clearly looking at her. Guess he picks and chooses whom to harass. When my number was called, I was pleasant with the employee working behind the glass. He was not at all pleasant and seemed annoyed I was there and he had to actually do his job. Zero personality and it didn't feel professional or courteous. When we were done, before I even had a chance to get up from the chair, he quickly closed his shade, indicating that he was done with me. No asking if I had any questions or anything. I am so glad that I don't live in McKinney and that I don't have to do any business there. Being new to moving to TX, that office definitely lacks any hospitality. And that's saying something from a New Yorker. I didn't feel safe there and staff is super rude. Two thumbs down.

I arrived at this location prior to the doors opening, received a number ticket from a very…read morefriendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30.

I spoke to Carmen and Mr Duran today about important letters that I need for my medication…read moreapproval. I am so impressed with Carmen! She is very much knowledgeable about all the information that I need from SSA, and she is very helpful. She actually put the information I need in the post today assuring that I get this ASAP. I wish I have more people like Carmen in my dealings every day.

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!

It's clear users are using this specific location to generalize a review of the Plano PD as a…read morewhole. And while I don't want to trivialize other users' experiences, I also take it with a grain of salt because it's one perspective without giving opportunity for other side to give their take on the situation. Plano PD can only do the things within the confines of what they're able to enforce. Many times they go above and beyond but don't presume that should be the expectation. So when another reviewer says that Plano PD couldn't do anything for their situation with uncle, it's probably the system that's tied their hands. They can't enforce a law that's not there so you're expecting something that's not for the police to handle. Then with another reviewer's situation with being blocked. Sorry but enforcement of violations trumps inconveniencing you. Also, for the family member with mental illness. You don't wait till it gets to that point and expect the police to know and fix your problems in a volatile situation. Need to be proactive especially if it's someone you supposedly care about. Don't rely on others to put in the work. Generally I will say Plano PD has been great. I see way too many infractions that I care to count though that would've been nice if the police would've caught. I wonder if I have video evidence of these infractions if the police can do anything about it after the fact but I guess that's a slippery slope of law enforcement. Still, it's quite annoying when people cut me off countless times and that in and of itself is frustrating but at least use their blinker when changing lanes!

The Plano Police Department deserves a zero rating! They're a joke! My family and I went to Plano…read morePolice Department in 2020 to file a case against my uncle for harassment and threats. The plano police department claimed that my uncle did not threaten us and did not harrass us even though I provided evidence that he called us multiple times and left multiple voicemails. I also played a voice recording of my uncle making death threats, but the police department didn't take it seriously. The Plano Police Department should be sued and reason why the department didn't take our case seriously because of our race. Let's be real here!

I simply love our Plano Police! They choose to leave the comforts of home to literally put their…read morebodies, mind, lives, and self control on the line for us. I support them financially thru: Law Enforcement Officers Fund and Carter BloodCare, and in any way I'm able. So please, hold the negativity as we can't group them All-for the behavior of 1 or 6.

I first encountered Plan PD when I was in my backyard at 1851 Hatherly Dr. in Plano, TX. An officer…read moreaggressively climbed my fence when me and my friends were in pur backyard. My father also called them regarding stolen clothes and a 2m HAM radio. The radio was recovered, but I wished they had investigated my house and circumstances more thoroughly. I once got a speeding ticket for 56 in a 30. I wrote elsewhere about that being a flagrantly inaccurate accusation. I also got charged with a peeping tom charge that I didnt commit. I have written about this elsewhere. My Dad, grandfather, and uncle on my mom's side were members of the military. The police aren't the nicest people in my opionion.

I'm appalled with how nasty Scott L the manager and Jamal the manager at the city of Plano treat…read morePlano residents. Two very unprofessional, argumentative, rude and snarky individuals. They do not care about the elderly people living in Plano. Plano is awesome. Sad to know two no class, no integrity, men manage it.

The worst city street road construction and planning ever, projects are taking forever. Someone…read moremust be getting a kickback, nobody is accountable.