Easy in and out on a Monday evening. This location is next to two private jet hangers…read more(#SafetyFirst) and has lots of parking. The Employees are super knowledgeable, helped me find the right sized boxes AND gave me a lesson on shipping laptops ...the battery sticker must be visible. They also made sure I had a receipt for my drop off. I don't ship FedEx very often but this is my preferred location...

Customer service is completely non-existent at this location. Twice now, I have been sent away…read moreunable to ship anything because they don't have the required material. If you're doing anything besides simply dropping off a box, go somewhere else. They are not helpful.

Ty was very helpful with returning my Amazon package. Very pleased with this location since my…read morestore closed.

Came to return an Amazon package and Felicia was so kind and helpful! Was in and out and she made…read moresure my package was tapped and labeled.

Me: "Hi. I'm here to pick up a package that you're holding for me. Here's the door tag."…read more Hostile Employee: "I'm not seeing this door tag in the system. You gonna need to call the 800 number." Me: "Don't tell me that. This is my second time driving ten miles to pick it up here." HE1: "What's your name?" Me: "Dynomutt. With a Y." HE1: "No. Nothing here. You gonna need to call the 800 number." Me: "Are you sure? Can you look it up by address?" HE1: "What's your address?" Me: "742 Evergreen Terrace, Springfie..." HE1: "Nope. Not here. You gonna need to call the 800 number." Me: "I was here two days ago. The guy told me he put a note on the record to hold it for me here." HE1: "Let me check." (exits room, returns moments later) "It ain't here. Here's the 800 number. You gonna need to call the 800 number." Me: "I know it's a busy time and this isn't your fault, but I need to speak to a manager about this." HE1: "Hold on." (exits room, replaced minutes later by manager) Friendly Manager: "Hello." Me: "Hi. I had a delivery attempted three days ago. I got a door tag stating clearly that it would not be re-delivered and I'd need to retrieve it from here. I drove ten miles to fetch it the next morning and was told it was out for delivery, contrary to the instructions on the tag. I told the guy to hold it here for me and I'd pick it up that night, but it was too late when I was back in the area that night, so now I'm here again to get it. But the other woman couldn't even find it in the system. Then she told me I'd need to call an 800 number to locate the package." FM: "I'm sorry about that. But if we can't find it here then that might be your only choice." Me: "Well, no. FedEx can't find the package, so you're going to call the 800 number for me." FM: "OK. Let me call them." (another employee enters) Helpful Employee: "Let's see if we can find it. What's your name?" Me: "Dynomutt. D-Y-N..." HE2: "Size?" Me: "Size?" HE2: "Do you know how big your package is?" Me: "Um..." HE2: "Is it a parcel? A letter?" Me: "Oh... Of course that's what you meant. It caught me off-guard because this girl I know asked just last night the same ques... never mind. No, I have no idea what the package is. I'm not expecting anything. It's probably a Christmas bomb from the disgruntled owner of a business I reviewed." HE2: "Address?" Me: "742 Everg..." HE2: "Here it is! It's out for delivery. And it even has a note right here for us to hold it." Me: "Is it better that I not ask why the other woman didn't find it?" FM: "Well..." Me: "Or why it wasn't held, as requested?" FM: "Well..." HE2: "Do you not want him to leave it at your door?" Me: "The thing is, my town only appears once every few days. It's a little like Brigadoon, except there's an Applebee's." HE2: "Do you want to pick it up at your local FedEx store?" Me: "That would be great. Wish I'd been told sooner that it was an option." FM: "OK then! I'll just have the driver drop it off at your local store and you can pick it up before 11 tonight. I'll call you when it's ready for pick-up." Me: "Thanks for fixing this. I mean, between the ID check by an angry woman at the front gate, which takes a few minutes as she writes down all my information, and the frustration of failing to deliver, and then losing track of, packages, Brown has never caused me such a hassle, but at least you've solved our little problem. If I still have most of my fingers after opening the bomb, I'll give credit where it's due."

This FedEx LOST or STOLE my package of OVER $1k. They tried to deliver it, left a door tag and said…read morethey would be back. They NEVER came back. I called and even went IN PERSON and the package was not there and has not been tracked for over a week. Absolute failure and I will be FILING!

Go out of business. There is a good reason why this…read morelocation has so many negative reviews. Every time I've sent a package from here, there has always been a problem of some sort. Not to mention the notary is ridiculously rigid to the point of absurdity and being difficult for no reason. For example, I provided two ADDITIONAL common forms of ID other than my drivers license, even ANOTHER PHOTO ID from a renowned local university to verify my identity, and he still wouldn't sign the form. Corporate needs to clean house at this location.

By far the least helpful UPS I've ever been to…read more Employees only telling you no they don't tell you solutions or how to get stuff done There is no bang for your buck. Everything is overpriced and they jab you with add-on charges for everything. Don't try to ship anything ground as they tried to refuse all service as possible with drop off labels. They only really want their overpriced shipping, which is more than retail price. Go to anyone of the online shipping providers and plug in your size speed and weight of package and arrange for a pick up from your house even with a pick up fee. You'll be much happier than dealing with this investor group that's only interested in profits

Dont go here expecting much help, very rude & nonchalant…read more Two dudes, one helping customers & one with the "i hate my job" attitude. Sucks

Hit this place during rush hour- waited 10 minutes as the 6th in line…read more This is a well oiled machine. Two registers, a packing guy in the back and a manger that is anticipating needs in line. Solid service. Felt taken care of. Would recommend if you have a package.

These guys are awesome. Always courteous,helpful, and informative whether it's printing or shipping.read more

The customer service is always exceptional. The store location is always neat & clean. You can be…read moresure to be engaged in an uplifting conversation while conducting any of your needs, business or peesonal.

I'm trying to speak directly to staff at this office location by calling their listed number but…read morethe representative will not allow local calls. I have temperature control meds that's not going to sit overnight in a warehouse somewhere and this is unacceptable to not even be able to call their listed number dispatch driver so I can pick this up today. it's insane terrible service

The best customer service!! Love the people who work here, they are always in the best mood... best…read moreUPS store

I needed to return an Amazon package and they sent me to Staples for some reason. I was in and out…read morein less than 5 minutes. This Staples is in a strip mall so plenty of parking and it can only be seen in the parking lot. They do not give receipts for the returned items but Amazon sent me an email that day.

Expensive!! Easy drop off of recycled ink cartridges. Small…read morepurchase to utilize reward available.

UPS Store #5605 is a HUGE RIPOFF…read more On August 31, 2026, I stopped by the UPS Store #7914 by the Publix off of Hank Aaron Dr to pick up three - 20x12x12 boxes, which they charged me $10.75 for a piece. On September 2, 2026, I stopped by the UPS Store #5605 in Edgewood near the Target Store and picked up one - 20x12x12 box, which they charged me $14.00 for. That's almost an increase of 30%. For the same item. Also, they were super busy and didn't have time to help me pack this one thing, so I said, "Please give me the box and some tape and I'll do it myself." However, when I went into the other UPS Store off of Hank Aaron next to the Publix, they were just as busy but it didn't matter. They helped me right away. They could not have been any nicer. If you want to PAY MORE and receive no service, then go to UPS Store #5605 in Edgewood. But if you want great value with great service, then go to UPS Store #7914 by the Publix off of Hank Aaron. The later is better.

They had the WORST customer service. Especially the early morning-late morning crew. They just look…read moreat you when you walk in. They don't speak to you. They just continued to have their side conversation as if customers were not walking in. And if you spoke to them, they act as if they did not want to speak back and if you ask them a question about something, it's like they have a attitude, like, whatttt! this is your job. I'm confused!

Does not recommend. This place is busy and small. Parking does not add up to how busy this location…read moreis.

I have been to this USPS location couple of times and always had a great service. This is the only…read morelocation which is open on weekends and open late. Here the staff were very friendly and helpful. The line however was a bit long and overwhelming, but it moved at a decent pace. Need more counters to be opened. The store is maintained clean and neat. Ample free parking available in front of the store. I'll be back again soon, whenever I need their service. Visit your local Post Office™ at 3900 Crown Rd SW! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.