I have been to this USPS location couple of times and always had a great service. This is the only location which is open on weekends and open late. Here the staff were very friendly and helpful. The line however was a bit long and overwhelming, but it moved at a decent pace. Need more counters to be opened. The store is maintained clean and neat. Ample free parking available in front of the store. I'll be back again soon, whenever I need their service. Visit your local Post Office™ at 3900 Crown Rd SW! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website. read more

US Postal Service - Post Offices Near Me - Atlanta, Georgia

We scheduled a passport photos to be done between 8:30-8:50. We arrived at 8:25 and there was a line. When we got to be the next ones called the guy, The line behind us was also lengthy. Mind you we had a reservation. There was another lady in there that was somewhat helpful but was unable to provide passport services. All in all, I would not recommend this place for passport photos as the entire experience was poor costumer service wise. read more

stealing packages multiple packages never made it inside my P.O. Box when asked for help I couldn't receive proper help or customer service attendant gave me an out of service number . read more

Absolutely the worse service I've very experienced from any post office. All of the employees should be fired. This place is the epiphany of a public entity who does not care about customer service, making a profit, of being efficient because their pay checks are paid by us tax payers. It's a shame because these sorry people are gate keeping the people who truly need help. I've read articles that Georgia has the worse post office system in the country. This has been confirmed. read more

Supposed to be open until 10:00 pm. But I guess at 9:20 pm they've had enough and decide to lock the doors. Do the PO employees not have bosses anymore or is this just normal Atlanta service? Smh.... read more

Love that it's open late bc it's convenient when fulfilling orders last minute but I really wish they would offer larger priority shipping boxes bc already paying for priority labels I shouldn't have to pay more for a larger box. They have nothing that can fit a shoe box unfortunately. Customer service is hit or miss the men are more friendly and helpful the older women seem as if they couldn't care less but they'll get you in and out. If they were to keep the priority mailer section stocked up things would be better especially since they're open late you'd think this wouldn't be an issue read more

The good is two of the staff members was awesome . But the one they call JT very rude. experience of my life. The window clerk they called him JT. Was very rude and unprofessional for a window clerk at this facility. The power had went out so they was trying to get the RSS machines to come back up. A young lady came up from ask if she was the supervisor or manager she said yes what's the problem. I preceded to explain and he just jumped in the conversation loud as can be. She ask him to wait he kept being in subordinate all out of control. He really needs to be suspended without pay for a week and take a window clerk class again. read more

Never received my package the package was sitt in this facility for 5 business days. Then rerouted to Ohio. Will file a missing package claim!!!!! This is ridiculous!!!!! read more

Always grateful to be able to run to this post office on Sundays since he work week doesn't afford me the opportunity to catch my local PO locations. The staff is always very friendly and helpful despite the fact they are working long hours and on the weekends. They also are always staffed well unlike the PO locations near my residence. read more

I was very surprised to see people working the counter when I walked in at 30 minutes until midnight. I really just went to get mailing supplies and I gasped for air when I saw people in line and customer service professionals behind the counter. As the kids say, I was shooketh. And the parking lot was well lit at night too so I didn't feel like I was going to get jacked. The also have self-service kiosks just in case the counter is closed so that's also awesome! My gps took me to the back where the employees go into the super large building. The main entrance is almost directly across the street from the Chevron gas station back near the stop light. read more

US Postal Service - Self service kiosk - Post Offices Near Me - Atlanta, Georgia

This is the closest you'll get to a 24 hour post office (which it once was). The open time of 6 am M-F works for me & it's the best time to go to avoid the crowd. Weekend hours are also convenient. I also appreciate the self serve stamp kiosk. Parking is simple. read more

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You go here once and you will go again. Life has become one big, when can I find the time to do it? This post office helps you find that time. Need to mail Christmas gifts 5 days before Christmas at 10:43 pm in Atlanta. This is the place to do it. So happy last night when I went in and there were only 3 people in the line in front of me. I've seen the line out the door on some occasions. I asked the Postal Worker assisting me if he prefer Merry Christmas, Season Greetings or Happy Holidays and he turned the tables by wishing me a Cool Yule. One of those times when the post office gawds were on my side. read more

The absolute worst post office!! Theiremployees are not helpful!! Go to your local post office a day early and do yourself a favor and stay away from this absolute rude hell hole! This was a very disappointing experience as I have been coming here for years. Only had one person working the front desk, the post office worker said nothing when I stated that I think he was sending it to the wrong address. Any other office, the sender verifies the address in which a package is going, not the person behind the desk. My packages were almost sent to a completely different address, and this transaction happened without the PO worker ever stating one word to me. Also, watch your tires, as I haven't seen pot holes this large, since I left Detroit. read more

Worse post office ever! Horrible customer service and the employees are ass and non helpful. Just sit on their phones and don't want to help. read more

This is one of the most unprofessional government establishment ever the lack on knowledge about the job and well as the non chalet attitude of the supervisors reflects in the works an the service please close down I'd rather pay a MACHINE read more

US Postal Service - Post Offices Near Me - Atlanta, Georgia

Bottomline, unless you have free time during the week, the only place in the metro area to get or renew your passport on the weekend. Still, do as much paperwork as you can ahead of time, decide how you are going to pay the hefty fee (debit card or personal check) and decide if you need to pay the expedited processing fee, which I think is $80 more and supposedly cuts two weeks off the normal process time, which could be as long as six weeks. Also passport photos are an extra $15 if you do them here, or you can bring your own, which speeds the process up, but make sure they are from an actual passport photo shop. Also, make sure you have all the required IDs. Good luck. read more

US Postal Service - Post Offices Near Me - Atlanta, Georgia

It's a Saturday and I start work on Monday but I have something to send in the mail for next day service! I'm sure some of you have been in a similar predicament. In the past, many of the US post offices had some limited Saturday hours but unfortunately that's not the case anymore. There are only a handful of locations that offer these alternative times and this is one of them. Located near the airport, this USPS is a larger hub (maybe THE hub?). I woke up early on a Saturday to find a place to mail out my application. Luckily they were open bright and early. My understanding is that they are open every day of the week and they are open until midnight. They get the extra point for that. Of course, like most other USPS places, I was met by a grumpy worker up front. They helped me but just gave me attitude. Lucky for them they have these odd hour times so they still get the 4 stars... read more

This is a very busy location but I appreciate it being open on the weekends (including Sunday) and evenings. I pre-purchase my postage so I mostly drop off packages but when I do have to purchase stamps, etc... the clerks are always courteous and attentive. The lines can sometimes be long (these days, who's aren't) but they always have two to three clerks working and will give you the same timely service as those before you. read more

This post office is open until midnight and is just off the highway. Want a better reason to come here? You'll see airplanes flying so low you can read their identification numbers from the ground. And if you can find a space in the parking lot, the line inside will go pretty quickly. That's not to say you won't have a few minutes to chat with your fellow customers about whether Forever Stamps are a better investment than a savings account, or whether having your spouse is worth having your in-laws (or, sometimes, the other way around!). This is the United States Postal Service, after all, an agency that does not lightly spend money on retail personnel if it would keep your stamp prices low for a few more months. You want fast service, go to a drive-through. You want world-class service for pennies, come here. After all, they're open nearly as late as that drive-through, and the stamp glue probably tastes better. read more

US Postal Service - This post office is open long after dark! - Post Offices Near Me - Atlanta, Georgia

I love that it is open every day of the week and on the weekends. I have had to wait in a long line due to social distancing but have always received good service from the workers. I sincerely appreciate them :D read more

A.Bailey and K. Stedmiere have great customer service . Took their time to assist me with no attitude

Fairly expedient service and staff were courteous. I may need to start coming down here more often, even if it is out of the way. They have late hours until midnight! read more

Every time I send mail to family in Florida Sometimes they receive it and sometimes they dont..I sent family photo 8days ago and my family never received the mail..Please check your postal workers I dont trust this location because back in 2010 My personal mail was stolen from this location and it was on the local news about thefts at this location..Please warn your works read more

I have never been here and this place was not crowded. i suggest that if you need to mail some thing you drive on down the road to the Hapeville location. But if you have no choice then pack your patients Ladies and Gentsl You may be there for a while. I think they still do Passports here, but they are done by appointments now. Side note: I always see someone that I know here. It never fails, old teachers from Middle and High School, Classmates, old co-workers. Seems like every body stops by here at some point. read more

Mr. Robert L McKenzie was very friendly and quick to work with! He was kind and pleasant though this location was extremely busy at the time of my visit. read more

USPS 3900 CROWN RD SW ATLANTA, GA 30304-9998 I was totally disrespected today at this location. My family business spends between $5,000 to $10,000+ (depending on the season) monthly with USPS. If our money isn't appreciated here I am sure that FEDEX or UPS would gladly deliver our packages for us. I visited the post office today May 10th, 2014 approximately 11:30am. I was using the kiosk. I was having trouble with the prompts. A door opened to the left of me. I was hoping it was a postal worker so that I could ask for assistance. Instead it was a uniformed security guard or a policeman. I could not tell. I cheerfully laughed and said, "Oh, I thought you were a postal worker. I was going to ask for help." Without stopping the man walked right passed me. I know he heard me because he glanced at me with a slight snarl. He could have stopped and acknowledged my comment or even gave me a smile but he didn't. No big deal, I was able to conquer that difficult kiosk on my own. :-) While leaving the parking lot a man came from his car and without looking almost walked in front of my car. He had his head down towards his phone. I immediately stopped. He looked at me as if I was at fault. I motioned him to proceed across. In front of me and to the left the security guard/police officer was at his car. He said something to the man and the man said something back and they both shook their heads. I pulled forward to leave and the security guard/policeman was glaring at me. I looked at him back. I was not going to be intimidated. He got out of his car and gave me a shoulder lunge type move, as if he was going to do something to me. I just gave him a motion with my hands up in the air, as if WHAT did I do wrong? Not trusting him, I didn't waste anymore time, I pulled my car onto Central and got out of there. A. This employee discriminates against whites B. This employee needs supervision and coaching C. This employee needs a new job because he is not happy working at USPS Other than that my experience here was good. It was my first visit at this location. I liked how they had all the neccessary tools for packaging centrally located. As in, the Priority Boxes were in close proximity to the customer podium area that also housed tape and "working" ink pens. The customer service agent greeted me with a smile and quickly answered my questions. I will never come back here though because of that frightening employee/security guard/policeman ~ whatever he is.. read more

I went to this location to get my passport. It was easy to schedule an appointment for my passport, there was a line but it did move fast. The employee that assisted me with my passport was great. Applied for passport on 2/3 and received the passport by 2/26! read more

I can say this is the best location when you are waiting on a package at home & you have to turn around & go mail it off to a customer. Yeah in a nutshell it closes late & when I go the lines are always long!! I guess its around 6pm everyone is work & trying to do what I am doing. read more

I cant get anybody to answer the phone at this location. In fact, there is no option to speak to anybody. Only a recording on passport service then nothing. I know this is rare, because i have called other post offices and all have answered except this one. Yea, everybody is busy and shorthanded. read more

Came here to get my passport. I'm very leery of this place. It's always opened and always crowded and that busyness has a way of tainting the employee's attitudes and willingness to help. This trip, was wonderful. I went on a Thursday afternoon at 1:30. 3 ppl in line, 3 workers. Line zoomed. My turn and I was blessed with an incredibly helpful, friendly, down-to-earth employee. She helped me so graciously and we were clowning the entire time. It was like she was family. read more

Well,I don't have much to say, I just wanted to let you guys who works at that post office that I 've been waiting for my package for almost 3 wks, so may I kindly ask you to send it to the post office with this zip code number 30340, and let them know that I have been waiting for so long so they can bring to my mail box. Please GOD BLESS and thanx so much for your time and effort. Kayleen Beluong 2300 Global Forum Blvd. read more

I have requested a representative from corporate to reach out to me to address the customer service concerns I am continuing to receive from the USPostal service at this location and the response from the consumer affair representatives not following up with me regarding my customer complaint. Terrible customer service. read more

Great office and worth the drive. But yesterday Ms. ANGELA, took it to a whole new level!!! She demonstrated with her actions what knowledge, consideration, kindness, professionalism and more are all about. It is clear that she is what Any business would want as a manager! I only hope we can follow her, because we feel assured that where ever she manages, the highest goal of excellent customer service, with a smile, while understanding policy and procedure will be implemented at its best! Kudos to YOU Ms. Angela, wishing you many positive rewards!!! Thank you again from our family. It was a pleasure meeting you and an unexpected breath of fresh air! You are the BEST! Mrs. Southern 06/19/2018 read more

Lets be fair this place is a life saver for those needing packages mailed on Saturday and Sunday also after 5pm. They don't have alot of clerks but they get the job done. read more

I would like to commend the staff at Crownroad Post Office. In particular, mail handler Mr. Gilbert Anderson and Clerk Robert McKenzie went above and beyond to help me in my situation. I found myself in a critical situation that was completely out of my control and in conversing with Mr. McKenzie and relaying the importance of my situation, he displayed superior customer service and in conjunction with Mr. Anderson they were able to accomplish the seemingly impossible. I give my upmost thanks to the staff and customer service displayed at the Crownroad Post Office. read more

This is the main postal service for the city of Atlanta. If you want something that will leave from the main hub or that has to fly out for express, this is where you want to bring it. However, be prepared to wait. There's a long wait 95% of the time. In part because the lines are just long, volume, and in part because the customers don't know what they need or what they're doing, and in part due to the workers are not in a hurry. You can apply for your passport here and take a picture if you have an appointment. Again, just be prepared to wait. There's also a copier but beware, it's $.25/copy. They have a larger selection of gift cards, cards, & stamps than my local post office also. I got in line @ 6:13 p.m. and the line was close to the door. It's now 6:32 p.m. And I'm at the counter. They are friendly so that talks a little longer for a nice smile and polite conversation. :-) 3.5 stars if I could. read more

I'm sure this place has its fair share of bad stories... I think every post office does. But since I was a young kid this 24 hour post office has been saving the butt of many Georgians. Ya see back in the olden days of the late 90s and early 00s, when I was a kid, things had to be postmarked, not just emailed or submitted by a certain day and digitally time stamped. (the sarcasm may be missed by those born after 2000, but yes kids we did have laptops and computers and even ipods, oh my! but companies weren't all updated to the digital era). LOCATION: Crown Rd / Hapeville / Central Ave (75 South if you're coming from Midtown) HOURS: 24 hours, 7 days a week, except federal holidays. (check online if you have doubts RECENT EXPERIENCE: Today Sunday September 4th, the day before Labor Day, I had to go ship this eBay package for someone who won a bid... eBay totally forgot to inform me via my ebay app, and I found out randomly when checking my paypal account and seeing some funds. So given the "I'll ship within 24 hrs" promise I had to hurry my butt up, since I was already a day late, thanks ebay (not... :-/ ). Thankfully, Hapeville / Crown Rd post office was to the rescue. I printed my postage via paypal (to get a discount), then my dog and I hopped in my ride, headed down 75/85 within 18 minutes I was out of Midtown and into Hapeville. Since it was the Sunday before a holiday I didn't know if it would be open but it was... THANK GOD! at 11:30AM on a Sunday it was quite peaceful, no line, and to my pleasant surprise the workers were nice (gospel music was blasting in the background so maybe that helped with the mood). ETC: The original ChickFilA Dwarf House is nearby, so go ahead and treat yo' self to some ChickFilA while you;re in the area. It's the only 24 hour ChickfilA (open 6 days a week of course, off on Sundays... for church or time with God and family) This post office is a godsend! :-) I wish they had a 24 hr post office in Atlanta too... like maybe extend Pharr Rd hours :-). read more

A year ago, I would have given this post office three stars, but things have gotten much, much worse here. This Post Office is horrific. Everything is handled poorly, from the service to customers in the ever lengthening lines in the lobby, to the delivery of mail to the P.O. Boxes. Actually, it's shocking how quickly this has happened. No one seems competent, everyone is rude, items are missing, and the lines are crazy long. Also, given the traffic here, it makes no sense that the there are never enough folks working at this location. Recently, my P.O. Box delivery has gotten slower and slower, packages take forever to receive, and we've just realized that several checks are missing. There is a new person in charge of packages, and the quality of delivery just evaporated. Another new thing: Loud and inappropriate music coming from the sorting area behind the P.O. boxes during the evenings. Really? Not professional, and disrespectful of hard earned tax dollars. It would be different if the music were played at an acceptable hum. This is more like a house party. Further, envelopes including greeting cards and reimbursement checks don't make in to the box. This has caused trouble for my business and heartache for my family. I am not saying that the folks at this post office are stealing. I'm not saying that. But I am saying that I have a feeling I am not the only one who has had suspicious disappearances of late. Seems like all the post offices here in Atlanta are pretty bad, but please, please, avoid doing business with this one if you can. read more

Yes! It's open till midnight! Great for all those late night emergencies. Oh how I have needed a postmark well past 5 p.m. There is parking and go there at midnight and you will feel, if only for a moment, that you live in a real city. read more

After 4:00 this place is so nice. Just hangin out with friends I haven't met yet. Waiting in line.... Customer service is so great. Government employees are just joyful and helpful. This is great. Come on by and check out the stamps, and tape. Stay to people watch. read more