Came to return an Amazon package and Felicia was so kind and helpful! Was in and out and she made sure my package was tapped and labeled. read more

The UPS Store - Shipping Centers Near Me - East Point, Georgia

Clean environment! Exceptional service, the young man behind the counter. I showed me how to use the new kiosk, but was willing to accept me behind the counter as well. easy- completely surprised. I definitely will use this location again. read more

The UPS Store - I felt safe with security patrolling - Shipping Centers Near Me - East Point, Georgia

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I came to this location because my son needed to complete an Amazon return. We were greeted upon arriving. He was assisted his return. They were busy but moved the people out with ease. read more

The UPS Store - The store - Shipping Centers Near Me - East Point, Georgia

I will give this UPS store location a 4/5 because even though it gets really busy, the associates do their best to push things along. I came here for their notary service which I believe is $4 per page. Staples down the street does notary too, but their lady was out that day. Even though the line was out the door, I was in and out in about 15 mins or so. This location also stays open until 7pm which is really convenient to swing by after work. read more

The UPS Store - Shipping Centers Near Me - East Point, Georgia

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This UPS has 2 out of 5 things going for them location & decent but, NOT fabulous customer service. I really wish I could say more however, this is the only location I have been to that 89% of the time I go to return my Amazon Returns...they always always has a long darn line! This location should STAY staffed because, of its location as it's a busy shopping center so, the volume & more than likely...because they accept Amazon returns I'm sure is the reason they stay overly busy. I feel for the staff as just thinking about it...I usually have have a new person help me upon every visit. Note: PRO: There is a very polite handsome gentleman with long dreads/braids that is usually there. CON: Expect a line outside the door. read more

The UPS Store - Shipping Centers Near Me - East Point, Georgia

Long lines and they charge to tape a box. If you can't afford the cost of business, close the business. Don't nickel and dime customers Edit: I said what I said. Why would I think to check the cost of taping a box shot when most UPS stores do that as part of their service? That would be like Starbucks charging me a dollar if I want a lid on my coffee - but only at some locations. Get real read more

Horrible service from UPS Drivers the driver opened my package and tried to give the open package to me

This ups store closes whenever it wonts too it doesn't follow the hours posted. It's been 3 times I've tried going to return my Amazon order! They were inside but had the door locked telling me they were closed 3:30pm when supposed to be open until 7pm. Then again 12:39 and 4:30 other week days. Horrible shop so frustrating. zero stars read more

Honestly this has to be the worst UPS store on the planet. I have been waiting in line for 20 minutes. No one knows what they're doing. They are not friendly. The store is not clean. There are 20 people in here when there should only be 10. The store smells. The employees are so slow and seem to hate it here. It's awful. read more

The UPS Store - Shipping Centers Near Me - East Point, Georgia

This was my first time ever using this store. I knew it was there but I never had a need until now. Recently USPS left a package on my patio that magically disappeared two hours later. I'm still salty about that because it was something that was made for me. Not taking chances again I ordered something and it shipped UPS. I took advantahe of the delivery choices and had it sent to a UPS store at no charge. It was delivered the same time frame. I went in on a Saturday and it was busy however the two guys working the counter had it moving like clock work. I was greeted right away and given my package. I had to sign for it. No biggie. This store fulfills a lot of needs so check them out. I'm looking into getting a box next. read more

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I see a lot of complaints about the wait time and are blaming the staff. In my experience the wait was around 20 minutes and it was due to the customers not the staff. Customers had many questions, forgot to bring the correct documents or packaged things wrong that had to be corrected which is what caused the wait time. The employees would constantly say they would be with us soon while assisting the customer in front of them. This store is located at Camp Creek Market Place with plenty of parking. They limit the number of people allowed in the store and have stickers on the floor for people to stand on to social distance. read more

This store is slow. The employees are rude. They do not answer the phone. They suck! read more

Felicia and her team at Eastpoint did such a fabulous job and helping to ship a package. she was able to assess the situation and find a solution and complete the transaction in a timely fashion. I am very grateful for store number 4069 at Eastpoint. read more

This is my go to UPS store. Even after moving further away, closer to other locations, I'll drive to this one. There is often a line but the employees always communicate they will be with you shortly and are kind when you get to the counter and incredibly patient no matter how many Amazon returns you have. This trip, especially, I am grateful. Kore solved a packaging challenge with a low cost solution that saved me money, time and energy. As a mom of two little kids, it's a godsend when someone makes my life a little easier. Thank you for the great job, team, I'll be back!! read more

I came in to get something notarized and send some packages to my niece and nephew. There was one person in line in front of me and she was not a very pleasant customer and the way the associate handled it was very professional. She took great care of my packages and was very attentive to me. read more

I have had nice service at this UPS store. The customer service representatives are nice and friendly and will go the extra mile to assist you. They will even box your item for you , well, they did for me. I have been going there for over 10 years and have never had an unpleasant experience read more

Sorry to say but this was a Poor customer service experience. All of the employees were not in uniform. Employees were very loud about their work duties and how to complete a task amongst each other, which looks very unprofessional. I didn't come to UPS for a service, to hear about their personal club/party life along w/ how they're "not getting any booster shots." There was no supervision and Management needs to be held accountable for this. Seems like there's a lack i. Training on ethics, culture competency and customer service. There's absolutely NO UPS culture being Represented presently. I hope the UPS corps can make this right. read more

Always a long wait. I really hate coming to this location. There appears to be a fully staffed team anytime I come here. I shouldn't have to wait anywhere from 10-30 minutes just to drop off a package. Even with Covid and social distancing, the wait time is ridiculous. Other ups stores don't operate like this right now! read more

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Recently moved to the area. Every time I've come to this place, there is an extremely long line. They charge $1 for tape per package. They charge $5 to print out one label. I've been to other UPS locations and they never charge for tape and only charge CENTS for printing paper. I have never had to pay for a prepaid label... This is ridiculous. There is trash on the floor and the carpet smells. This location needs a new franchise owner. No way you should be up charging especially in a more urban area. AND CLEAN THE CARPET! read more

Went to this location earlier today to return the package to the company however they stated the shipping and return were down. There were alot of customers who were not pleased about it because the computers were working fine. read more

I just love this place for shipping things. Called to ask about returning my Direct fb Equipment and they were nice over the phone. I went by at around 5 and was geeeted immediately. I was in and out in 5 minutes. Hopefully they'll get everything processed within a week but if not at least customer service was great. read more

This is easily the slowest ups store I've ever been to. Unfortunately it's the closest to my house. Every time I come here there is at least a 30 min wait to get into the building even at non peak hours and not during the holidays . Customer service is good if you're willing to stand in a line outside for at least 30-45 min. They desperately need more help or a more efficient system. Save yourself some time and drive to the next furthest UP read more

Always 20+ minutes wait unless you get really lucky. UPS needs to place a second or larger location to service S Atlanta/Eat Point area better. The manager is good but can only do so much. He keeps having to deal w training employees due to high turnover. I rarely see the same face more than twice. read more

I was dropping a package I had UPS label all I need was a piece of tape it was at least 20 people on line and the associate behind the desk took the tape from me and told me he have to tape it once I drop it, I asked him if I need to get on line he redoing if you need a receipt yes, I told him I don't need a receipt and he respond you have to get on line I'll let you use the tape one you get to the counter , súper slow and terrible services please avoid it if you can. read more

This rating is partly due to UPS not having enough locations in the southwest Atlanta area and also the slowness and service given at this particular location. read more

The UPS Store - Outside long line - Shipping Centers Near Me - East Point, Georgia

I cant believe I havent YELPED this place. Super friendly staff. I have my favorites, one of them moved to Hawaii...but still....great staff!!!! I've never had a package undelivered, or damaged, arrive late or any problems. Between my ebay business and my friends and family that live outta town thinkin i should send them something, I spend HUNDREDS of dollars at UPS a year....I love that this place is so easy to do business with i'll probably jinx myself for saying this, but it seems like when I go in there is maybe one person in front of me and by the time I leave there are 5 people behind me. HAHAHA......so I know business is brisk. Part of the CampCreek Marketplace...sits in the section with Barnes and Noble and Staples. As good as it gets! read more

I tried to return a package to Amazon.  Amazon said UPS would pick it up at my house but never did so I took it to the store.  I got there when it opened and had to wait 15 minutes while they set up the store while the line was forming out the door.  This was during a COVID surge.  Then I am told that since the package was set up for pickup at my house, I could not drop it off at the store.  "There is no connection between UPS and this UPS store".  Unacceptably non-functional! read more

Don't do business here. They lose your package....I shipped a package on August 3rd. It should have arrived August 6th. August 23rd I reported the package missing. I was advised that a claim would be processed on August 26th. I called to follow up for 2 weeks and it was never filed. On September 5th, it was supposedly filed and I was told it would be 5 business days. 10 business days later now and still no result from claim and no contact from the owner. I advised this morning that I would be seeking legal counsel....absolutely ridiculous customer service. read more

This has to be the worst UPS store I have ever been to. There are 12 people inside waiting and the employees are on their phone playing around. I looked at the manager and he would not say or do anything about it. read more

I went during the lunch hour, so I expected it to be busy. The manager was respectful as he organized customers in a way that allowed social distancing. The young lady who helped me was extremely kind and friendly. I had not expected to leave with a smile, but I did. I recommend this business and appreciate their professionalism and kindness. read more

Not sure why people aren't rating this location higher! Considering they're in a small space with extremely busy businesses like Pet Smart and Staples doors away, the line may get long at times. I receive fast, efficient service every time I'm there, which seems to be weekly at this point. Printing shipping labels is free, even if not for UPS! Great service, guys! read more

The worst store. Always moving like molasses and the people working are not trained and rude. I stood in line for a notary for 20 minutes while the manger ran around like a chicken with his head cut off and other employees stood around. read more

This store is located in a very busy area in South Fulton, Ga at the airport exit. The customers are impatient and unprepared with poor packaging, incorrect addresses and want to haggle about shipping cost. The associates are very professional and work as fast as they can to give every customer great service. I ship back and forth with Amazon weekly and I am in and out at very different times and see the good and the bad. People needing notary services are a big draw to this location and slow up the line tremendously with customers debating what the employee is suppose to sign, etc. There is a Staples a few doors down that offer shipping services also, but most prefer UPS and customers need to have all the correct addresses and be prepared to wait! read more

Whenever I come here, the line is out the door as expected. However this particular afternoon, one of the cashiers decided to thank everyone for waiting. Unfortunately nobody Dais thank you. As a result of that, the clerk who had already been acting unprofessional & complaining about the music in the store in front of the customer, went off by stating " i shouldn't have said nothing to y'all, i should've just left y'all waiting. read more

I came here this morning around 10am. Here was a small line but the gentleman worked fast to keep the line moving. I dropped off a package and turned an AT&T device. This is a drop off location for AT&T and Directv. The place was clean and there was plenty of parking. They definitely need another associate at the front desk. After I walked in 4 more people came in behind me and the associate was there by himself. I was in an out in about 10 minuets. read more

Quick, fast, friendly service even during the busy holiday season. This is one of the best locations I have visited on this side of town. The employees are always really helpful and I have never had a package late or lost when shipping from here. read more

The following pertains to a package containing my wife's driver's license that I sent to her in NY. I had accompanied her on her travel and then returned early with her license (accidentally) that she needed to fly back home. I went to this UPS Store on 07/10 and entrusted them to have it delivered to her on 07/11. It has been 10 days and we still do not have her license. Here is the sequence of events: 1. Her license, which was scheduled for 'Next Day' delivery, did not make it to her on time for her flight back home. 2. My wife had to leave her work conference early to go through extra TSA security measures, including a five-minute pat down, because she did not have her license. 3. We have had to reach out to both the UPS Store and the 800-number locations at multiple times during a span of two weeks to locate the package. 4. It has been re-routed and sent to multiple locations during the course of 10 days. 5. Instead of having the package returned back to our home (as intended), it was instead delivered back to the UPS Store. 6. The package was delivered to the UPS Store on 07/17 and SAT THERE until yesterday (07/19), when we finally told them that UPS confirmed they signed for the package. 7. Yesterday, when given a chance to press the 'reset' button and start a new delivery (with a delivery date of today), the package is AGAIN not here and not due till Monday, the 23rd. My advice to customers that are reading this is to only use this branch if you need other services, such as printing or purchasing materials. While the staff has been friendly, I question their ability to deliver packages on time - or at all. If you can avoid it, use another branch or company to deliver your packages. read more

This store is the SLOWEST store in Georgia!! I mean it's ridiculous!! And with the corona it's even worse!! Wait times are at least 30min to drop off a package. Even worse they only had one girl working the store today! I mean this is unacceptable and management needs to do a lot better!! I don't have this problem at any other UPS store. Today the line was all the way in the parking lot!! No one even tried to help the poor girl who was working by herself!! They need to just shut the store down if they can't get adequate enough employees! I use to frequent this store a lot when Jason was the manager but now that they are under new management they have gone downhill! UPS needs to get this store together! 4 customers got out of line this morning because the wait was so long. Today the wait time was at least 45min!! That is RIDICULOUS!! read more

Worst service I ever experienced. They lie about attempted delivery. I will never use this service again. Laziness is a complete turn off.

Every time I go here I get the best service so amazing I used to think it's a one off because you hardly ever get good customer service around here but this store is the exception to the rule their amazing read more