Me: "Hi. I'm here to pick up a package that you're holding for me. Here's the door tag." Hostile Employee: "I'm not seeing this door tag in the system. You gonna need to call the 800 number." Me: "Don't tell me that. This is my second time driving ten miles to pick it up here." HE1: "What's your name?" Me: "Dynomutt. With a Y." HE1: "No. Nothing here. You gonna need to call the 800 number." Me: "Are you sure? Can you look it up by address?" HE1: "What's your address?" Me: "742 Evergreen Terrace, Springfie..." HE1: "Nope. Not here. You gonna need to call the 800 number." Me: "I was here two days ago. The guy told me he put a note on the record to hold it for me here." HE1: "Let me check." (exits room, returns moments later) "It ain't here. Here's the 800 number. You gonna need to call the 800 number." Me: "I know it's a busy time and this isn't your fault, but I need to speak to a manager about this." HE1: "Hold on." (exits room, replaced minutes later by manager) Friendly Manager: "Hello." Me: "Hi. I had a delivery attempted three days ago. I got a door tag stating clearly that it would not be re-delivered and I'd need to retrieve it from here. I drove ten miles to fetch it the next morning and was told it was out for delivery, contrary to the instructions on the tag. I told the guy to hold it here for me and I'd pick it up that night, but it was too late when I was back in the area that night, so now I'm here again to get it. But the other woman couldn't even find it in the system. Then she told me I'd need to call an 800 number to locate the package." FM: "I'm sorry about that. But if we can't find it here then that might be your only choice." Me: "Well, no. FedEx can't find the package, so you're going to call the 800 number for me." FM: "OK. Let me call them." (another employee enters) Helpful Employee: "Let's see if we can find it. What's your name?" Me: "Dynomutt. D-Y-N..." HE2: "Size?" Me: "Size?" HE2: "Do you know how big your package is?" Me: "Um..." HE2: "Is it a parcel? A letter?" Me: "Oh... Of course that's what you meant. It caught me off-guard because this girl I know asked just last night the same ques... never mind. No, I have no idea what the package is. I'm not expecting anything. It's probably a Christmas bomb from the disgruntled owner of a business I reviewed." HE2: "Address?" Me: "742 Everg..." HE2: "Here it is! It's out for delivery. And it even has a note right here for us to hold it." Me: "Is it better that I not ask why the other woman didn't find it?" FM: "Well..." Me: "Or why it wasn't held, as requested?" FM: "Well..." HE2: "Do you not want him to leave it at your door?" Me: "The thing is, my town only appears once every few days. It's a little like Brigadoon, except there's an Applebee's." HE2: "Do you want to pick it up at your local FedEx store?" Me: "That would be great. Wish I'd been told sooner that it was an option." FM: "OK then! I'll just have the driver drop it off at your local store and you can pick it up before 11 tonight. I'll call you when it's ready for pick-up." Me: "Thanks for fixing this. I mean, between the ID check by an angry woman at the front gate, which takes a few minutes as she writes down all my information, and the frustration of failing to deliver, and then losing track of, packages, Brown has never caused me such a hassle, but at least you've solved our little problem. If I still have most of my fingers after opening the bomb, I'll give credit where it's due." read more

FEDEX Y'ALL NEED TO GET YOUR TIHS TOGETHER!!! Every time that I have a package or packages come through this facility, I NEVER receive my tihs when I'm suppose to!!! Almost $20 shipping for their location to hold my stuff almost an additional week!!! Just close that location ALREADY...Apparently there isn't any work being done anyway!! read more

I'm waiting for medical equipment (oxygen). And the drivers have continued to say they attempted to deliver. They have not even tried. They take bogus pictures and when I contacted FedEx to have it held at a location to have it picked up they just pretend to deliver it again. This is beyond frustrating. I speak with representatives (3) and still no resolve. FedEx is a scam I'll be trying to contact corporate. Today I spoke to someone and she stated that she spoke with a manager and they will call me this is nothing new but I'm hopeful. If I don't receive at least a call I will call corporate and I'll be looking for a lawyer yes I said lawyer you can go ghost with medical supplies and think it's okay. read more

I just want to say, if a company can't deliver they don't need to be in business. If you ask for specific instructions and you get specific delivery instructions and the employee fails to follow the instructions or refuses to do the job. Then just say up front we don't do that or don't ask. And then investigate and I still don't get satisfaction. Go figure. Star rating is actually zero. read more

The Ellenwood location employees need to be investigated for theft. There are too many packages going missing from that specific location for it be a glitch. Calling customer service is pointless as the CSR said that it was my fault for "shipping something with ground shipping". It's been three weeks at this point. read more

My package was delivered to the wrong apartment complex completely. I could tell by the photo they provided it wasn't my apartments. Filed a claim and that was no help and no one reached out to me at all. If it wasn't for the kind woman who received my package and found my address i still wouldn't have my package. Some random person can find my address but not the delivery driver. That is extremely weird. It's not that hard to find me obviously. Now I have two more packages coming soon and I'm scared I will not receive them either. read more

absolutely the worst fucking shipping company I can ever imagine. My package has been getting the same notifications for the pass 3 days saying that it's "On the Way" located in Forest Park, GA. There's been no fucking real updates whatsoever and I bet the dumbass people working at the place have no clue when they're gonna ship it out. Fuck FedEx and fuck this location. read more

This absolutely positively without a shadow of a doubt has to be the biggest group of most special need idiots I've ever met in my life. Package has been sitting in Austell, Georgia for three days. They don't know when they're going to ship it. They don't even know if it's still there or not you call the 800 number you end up in Pakistan, you asked him to transfer you to still you end up talking to someone in the Philippines goes on there to talk to these freaking idiots and the entire FedEx system has got to be made up of the most stupid people I've ever met in my entire life from the president of FedEx all the way down to the Driver can't figure out where he's going and delivers packages to the wrong address every day. This whole entire company is a ball of crap. read more

Where to begin! AI has taken over FedEx and they have no idea where the packages they are responsible for delivering are. We were shipped a package that unbeknowst to us required signautre. Two attempts to receive the package were made, NO DOOR TAG was left indicating an attempt for delivery NOR an option to provide a signature in lieu of being present. Then, email notifications told us it was coming on Saturday. Then again on Sunday. Then again on Monday. But guess what??? NO ATTEMPT WAS EVER MADE. The Ring camera doesn't lie and no attempt was made. Even after I filed a "Claim" , I had to call them back 24 hours later only to be told that my package was returned to sender since they allegedly made 5 attempts. I wonder where my package actually is at this point... Then, the real kicker with their service, is we cannot register for Delivery Manager because our business email has a hyphen in it... cause that is the way our website is listed. Unbelievable that FedEx has this rule with registering emails - it sure makes it tough for small business. FedEx - get back to the business of people delivering packages to people. Your AI algorithms are getting it all wrong. read more

The ladies working (8/5/25, 8 pm) this location are exceptional in their welcoming and their efficiency. They made my trip to International Pkwy totally worth it! Thank you, ladies. Thank you, FedX! read more

A piece of S#!$ company. Had a delivery they said was from 9AM-1PM waited till 1:30PM but had to work at 2PM. They didn't come until 6PM! If a package requires to be signed it needs to be within those time frames. Tried calling customer service and was not able to get past the automated BS. JUST SO OVER YALL. Every time I receive an order from FEDEX I always expect complications with their old outdated system. I always go with UPS when i have the choice to pick my shipmen. Unfortunately this order was was the catalyst to leave a review. read more

Worst way to ship or receive packages my package was supposed be here Sunday now is gonna be delivered Tuesday how the fuck my package when from Georgia back to LA fucking morrons so they fuck up and now I have to wait I won't be using fedex for anything they can go suck a dick for all I care They should close all the fedex locations and let UPS handle their work since they can't do it read more

They claimed they attempted delivery 3x despite video proof they never came by. This location is so poorly managed you are guaranteed to have issues which is why I avoid FEDEX if it goes through Austell. 60% of the time your package will be late or damaged, 30% of the time they'll claim they delivered it or lost it, 10% of the time you won't have issues. Amazing that the last I tried them was 5 years ago & had significant issues only to have significant issues 5yrs later when I tried them again. They need to shut down the Austell location or completely restructure it. read more

Ordered cupcakes from Goldbelly. FedEx was the carrier. This hub location updated the tracking as "delayed due to business being closed." First, the delivery address is residential... Second, there isn't a requirement that someone signs for the package. And lastly, I was waiting up until they updated the tracking with "delayed." No one attempted to deliver the package. Garbage tier service! Very disappointed in FedEx and will be unlikely to order from Goldbelly in the future knowing that FedEx is their carrier vendor. EXTREMELY disappointed. Now, to be sure I get the package. I have to make the drive all the way to the Hub ship center in Atlanta. read more

Terrible! They hold the HelloFresh boxes there for days, even though they lie and say they are on time. By the time you finally get it, if ever, everything is spoiled. They are just horrible. I could drive to Atlanta myself and get it faster. read more

FedEx in ATL is horrible! I really wish Walmart would stop using them. I've always looked at FedEx as top tier carriers until I moved here. It's ridiculous how many packages are either delayed or lost. I've been here for 9 months and out of the 5 packages shipped by FedEx , I've received only 2! And even those were delayed! The others still lost in transit. Get it together! read more

Great customer service. The gentleman who helped my coworker and I today was quick friendly and professional I would definitely go back to this location again. read more

Fed Ex has been giving me the run around since Saturday, I paid for 2 day shipping and have yet to receive my order in which I placed last week. The driver lied and said I wasn't available on Saturday knowing they never attempt to deliver. I gave them that pass but when they said they would deliver the next business day by 4:30 pm then changed the time to by 8 pm then I know you are just giving me the run around. I called customer service they are a bunch of joke. A WEEK later tomorrow and guess what, still no package I need to speak with a manager that know proper english. There is nothing express about this company. I want a resolution. NOT A SATISFIED CUSTOMER!!!!! -0 in my book read more

If I could give zero Stars I would FedEx is the worst shipping company out there it's surprising there even still in business with how bad their reviews are it's all over the Internet horrible customer service missing packages constant weather delays with sun shining outside you name it they do everything but what they're supposed to which is deliver packages on time heck you might not even get it at all going to FedEx my advice to anybody looking up FedEx is to choose a different shipping company or you will be very disappointed and on this same website posting something like this... Save yourself from the horror that is FedEx.. read more

I'm not sure if this is the place that delivers to Riverdale Georgia, bu I am extremely upset to say the least, I ordered an item from Amazon this past Thursday, I have Amazon prime so two day shipping is free, I was informed that my package would be delivered (Saturday) today however after tracking the package and it showing my package would be delivered today no later than 8pm, at around 4:41pm I got a text and an email stating that an attempt was made to deliver my package but it could not be delivered, now someone either did not feel like doing their job or something! I was home ALL DAY so as to get my package so NO ATTEMPT was made here, It would not be so bad, but the very same thing happened to me when I lived in Bladensburg Maryland, this is totally unacceptable, somebody needs to either do their job or step out of the way and let somebody work who really wants to work. Thank You! James F, Musgrove read more

package tracking was slow as hell, but finally got to the Ellenwood location October 3rd and status said, "out for delivery"...I waited and waited and waited days, no delivery, left out of town on October 14th, tracking status still showed "out for delivery" from 10/3 no update. After complaining and having my credit card company reverse my charge for not receiving merchandise, I got an email on October 11 from Champs Sports saying that they couldn't find my merchandise either with the tracking number FED EX provided and they are still looking into it. I get back from vacation on 10/20, then I get an email from my credit card company saying they are going to charge me because FED EX updated the tracking (WHEN!!!) SAYING THEY DELIVERED PACKAGE ON OCTOBER 7TH! I'm like where the fuck did they deliver it to wasn't to my house! At this point, neither FED EX or Champs are willing to look into my complaint to help me so I'm screwed, EVEN THOUGH I HAVE VIDEO EVIDENCE THRU MY RING SECURITY CAMERA THAT NO ONE FROM FED EX CAME TO MY HOME ON THAT DAY AND TIME THEY SAID IT WAS DELIVERED (PLUS I WAS HOME ALL DAY ON THE 7TH AND GOT MY MAIL FROM USPS AND UPS...NO FED EX....so screw my credit card company for charging me and not doing any real research on my complaint, screw Champs for not holding FED EX accountable for delivery, and screw FED EX for no having the driver provide proof of where they delivered that package to....im out of my money with no merchandise. read more

The worst service ever, I paid for next day shipping, its been three days and no package was delivered. I called and they stated it will not be delivered I have to pick it up and didnt even get my refund for next day delivery. I'm going to try my best to sue the shit of this company. this has happened to many times to me. read more

FedEx is horrible. I ordered Tamales from Texas for Christmas. They arrived in Georgia within a day but never delivered. Still showing it's at East Pointe. Pretty sure someone from FedEx will be eating my tamales for Christmas. Thanks FedEx, hopefully these companies will stop using your services. read more

FEDEX in the Austell, Ga location is a bunch of incompetent buffoons... Package coming from Ellenwood Ga, 70 miles from my house, has been in the Austell warehouse for more than 2 weeks. This is ridiculous. They keep updating the tracking as if its on the truck or changing locations, when in fact it's not moving at all. Called customer service twice, with no results... The vendor I used has acknowledged --- they will not use FEDEX anymore... I can't believe they're still in business...There is no excuse when the other carrier providers are performing just fine. read more

I ordered a pair of shoes on october 10th and my expected delivery date was october 12th, on the 12th i got a notification that my package was "potentially delayed" until the 14th and I didn't think anything of it. They were never delivered and I was going to drive an hour to fedex today to try and pick them up myself, but I looked at the app and it said they were in transit and would be delivered by the end of day. Once again, they were not delivered and the app says "potential delay, no scheduled delivery date at this time". I called customer service and they really didn't have an answer for me. After reading the other reviews, this location seems to be known for stealing shoes. Today is 10 days since my expected delivery date, when I paid for 2 day shipping. I will update this review if I ever receive my package. read more

Joke. My package as been out for delivery for 4 days and I have yet to get it. They came by yesterday saying "it says I have a package for you but there's nothing in my truck" what! The call center is no help because they tell you the drivers have until 8pm, but the call center closes at 8. So if they don't show up, I can't call. The next day I CAN call, I'm told once again "well it's a new day the drivers have until 8" THIS IS NOT RESOLVING MY PROBLEM you all are literally preventing me from fixing my car which is preventing me from getting to work. I need my parts delivered and your drivers are idiots. Stick to UPS. read more

Can't wait for amazon to put this place out of business . Customer care sucks . They know just as much about the tracking of your package as you do. There's NO helpful information they can provide you with besides your package is out for delivery even if it's been out for delivery for 2 DAYS .. online tracking is a JOKE . AMAZON WOULD NEVER ! read more

The delivery driver stated that the driver attempted to deliver my package today at 12:51pm which is a LIE! I was home ALL day and I have 2 small dogs that always bark when someone is at the door. There was no note or door tag or anything---NONE!!! Had to call the company where I ordered and made complaint after I called and argued with 3 different FedEx representatives and they said they were going to send message to the driver to deliver the package by the end of the day so driver choose not to and was sent back to the FedEx location until tomorrow. If the package don't deliver tomorrow then there will be BBB involved. I asked nicely if I could go and pick up the package and they said if the delivery driver don't deliver 2nd time then I could go over there and pick up the package---what a fool! It is MY package and I PAID for it and they have NO right to hold the package any longer and MUST deliver on time. Sheesh! read more

FedEx Ship Center - Shipping Centers Near Me - Atlanta, Georgia

The worse service ever.I paid for fast shipping but im still getting it later because the deliverly man dont know how to deliver. PLEASE STICK WITH UPS OR THE REG. POST OFFICE if you would like your package to make it to you house.I've never in my whole life been so unhappy with a service. read more

If I could give ZERO stars i would!!! Customer service is beyond trashy! Waiting on an overnight package since Tuesday! Tomorrow is Friday and this CW grant location has no customer service skills!!! I am livid. Nobody knows where my package is, yet they just sent me a message that a delivery attempt was made! How?!!! Where?!!! I've been home next to my front door all day! No knocks, doorbell never rang and no door tag from these damn liars!!! read more

This is my first and last experience with Fed Ex. they said they made a delivery attempt and they never showed up. I've been sitting by my front door for three hours. I call and they said they can't reattempt delivery the same day. The first lady I spoke with did not inform me I could pick it up at their ship center. read more

THE WORST COMPANY MADE TWOOOO DELIVERY ATTEMPTS and didn't even bother to ask for code or even get in just said could not be reach worst company worst service worst employees PERIOD. read more

This particular site is incompetent. I've had a package sitting there for 5 days. I contacted FedEx, and was told that somehow they lost my package. They never attempted delivery, nor has the package left there facility... yet they're telling me that I have to contact the shipper and file a claim. They're costing me money and time. This isn't the first time that I have had problems with FedEx. They are far from dependable, and at this point if I don't have another shipping alternative from ANY company, I will take my business elsewhere. read more

It is a shame I cannot give zero stars. This particular fed ex location is a j-o-k-e joke. The staff does not work on Sundays or Mondays and is about as helpful as cancer. If you are unfortunate enough to have a delivery driver that sandbags you by leaving doortags on your door even though you are home and you have a car in the driveway, sorry. Sorry, because second and third banana are also incompetent. read more

Dessa Emerson Claims Agent The Worst, One of the worst experiences with a shipper ever.Found damage after delivery behind cardboard and stretch wrap. Opened the package and sent pictures to Dessa Emerson. Even after sending pictures to Dessa who apparently is blind and can't see the damage in the photos still refused to admit to her company damaging my shipment. read more

FedEx is horrible. Especially this location. Would give zero stars if I could. My packages from this location never get delivered when they say it does. Package left at front door, yet it wasn't, & I was home all day. Usually shows up a couple days later. Probably after getting lost or delivered to the wrong address. Pathetic. read more

Fed ex is terrible! I have scheduled pick ups multiple times and often they do not show up. We ship several pallets of boxes at a time. I will do my best to make sure this business goes elsewhere. read more