Don't come here. They have stolen my money orders multiple times! Now I have to repay again.

Walked in and was immediately greeted and instantly acknowledged. I wasn't at this Post Office for five minutes before being serviced. Improvement is possible...keep it up Postal workers. read more

See all

Very friendly staff and lady who answered the phone was very helpful & answered all my questions! Thank you!!

I've been many times to this post office since my business requires it, this place has the rudest customer service I've ever experienced, every single time I go I see them being rude to the people in front of me and then to me, they have the worst attitude and soooo passive aggressive towards people just making regular questions, I've never seen a customer being rude to them so no excuses, if they don't like their job they shouldn't be there! read more

Quick stop to send certified mail to the IRS. Staff was efficient, process smooth, no delays.

The ladies behind the counter are just plain unpleasant! Rude and full of attitude l! It's the post office not a WWE intimidation match. How long until Someone makes changes. Why are they always so unhappy?? We need new people STAT! read more

I sent a letter almost a month ago and I spoke with someone to get clarification as to what the process/next steps would be, I could not finish my sentence or fully ask a question without getting rudely cut off. I asked what would the process be in 3 months, 6 months down the line if the receiver never gets my "package" and she started to get into package details with a tracking code and I tried to correct myself and say "letter" but she said "I am not going to do this with you" and hung up. Of course I am referring to a letter, that was the whole point of the conversation. She was super rude, unprofessional, not sure how/why she is an employee there if she is unwilling to help people. If i could give negative stars, I would do just that! read more

I can't believe they continue to do this after I've already filed a complaint. You can't scratch my last name off my mail and out someone else's! read more

US Post Office - The mailman allowed to scratch my name off my mail and put someone else's last name?? - Post Offices Near Me - Dallas, Texas

The Customer Service Representatives were helpful. The interior space where these people work is hellacious. The outside sets the tone: signage is faded, parking stripping is almost non-existing, trash strewn about, . . . This Is The United States Postal Service of the USA not some shit hole as it currently appears. Why build new, you cannot even make this one work. Come on Man!!! read more

We used to have a great mailman named Gary. Once he retired, our service has gone down the toilet at the apartment complex I live in off Marsh lane here in Dallas. Mail gets "lost" that they insist they delivered. They NEVER leave slips in the mailboxes to let us know that we have a package delivered at the office. More than five times in the last 8 months, I've had other people's mail in my mailbox with their correct address on their mail and yet there it is in my mail box. I've knocked on doors here in my complex giving people their mail that was in my mailbox. Each box is clearly numbered. How do you screw this up? I think most government employees don't care if they do a good job or not because it's so hard for them to be fired. Now here I am a week from Christmas and waiting on a box of materials to make pens for custom orders and the box is nowhere to be found. Their incompetence is going to cost me literally hundreds of dollars. And that's not even counting what I paid for the items in the box that can't be found that they have marked as delivered at my apartment office. I'm in the verge of swapping my shipping for my pens over to UPS or FedEx. The USPS jacks up their prices every year and every year their service is getting worse. I give them thousands of dollars in business each year through my small business shipping and my service from them is below poor. I gave 1 star because there was no option for 0 stars. All their feedback on here reflects what I'm saying and they don't care. I even showed the manager at the Trinity Mills Branch the Yelp feedback and I got a shoulder shrug and was told to come back tomorrow morning at 7:30am. If this box is not found, that means I can't complete pen orders I've got to make today. And that means I'm going to lose customers because I can't get those orders made in time for Christmas. They don't care that I'm potentially going to lose hundreds of dollars in sales. An insurance claim for that box won't even come close to making up the lost sales I may have because of the poor service from the USPS. read more

US Post Office - Post Offices Near Me - Dallas, Texas

Being a letter carrier myself, this is painful for me to do. But I expect the same service that I give and this place is the worst post office I've ever dealt with. Unfortunately, I don't live in the zone that my post office services. It's serviced by this one. They don't even ATTEMPT to deliver your packages. They just leave 3849's (pink slip) in the mailbox. Then had the AUDACITY to tell ME, a fellow carrier, that they "don't leave certain types of packages at the door." Since when? Our job is to DELIVER THE MAIL! They're worthless. read more

They don't deliver your boxes so prepare to pick it up yourself. The farthest they'll go is an "attempt," which would be more understanding if they actually followed through with delivering again at another date like stated. They didn't even leave a tracking number for my package after a failed delivery. I shouldn't have to call my customer service to hunt down my package. Oh, they don't like delivering on the 3rd floor either. So maybe that's why the delivery was only attempted and not completed to begin with. read more

I ordered some stuff online and I look at my notifications and it says " delivery attempted, held at post office " when no one came to my house and tried to deliver my stuff. read more

If I could leave 0 stars I would, the workers and even the supervisor is RUDE! I scheduled a paid pickup for my packages for 200 packages worker got mad because she came to pick them up and seen how many it was so She refused service because I wouldn't let her keep my card board boxes and returned my packages back into my store I went to post office to talk to the supervisor and she took up for the worker and stated "you didn't pay for the delivery it was free" I clearly paid $25 for the delivery and then she states "well go online to get your money back" and proceeded to help the next man of her color nicely but didn't give me the same color service (I am African American) and this was definitely a racist encounter we should all be treated the same and given the same customer service read more

See all

The carriers do not attempt to deliver packages. Got an notification from Amazon that attempted delivery at a certain time. I was home waiting and no knock. I also looked at my cameras just to make sure I didn't miss them. No mail carrier even attempted to come to the door. I did see the mail van dry past my unit. Did not stop at all. I have told Amazon several times about using USPS delivering customer packages as the service is getting worse by the day, they do not value thier job, as I smelled our carrier and you can smell the liquor on his breath. So no wonder wrong mail is getting delivered. read more

Two stars because the staff on site at the post office is AMAZING!!! Super friendly and helpful. Meanwhile, their incompetent delivery people lose and steal our mail. About 15 packages Just haven't shown up, my credit card got stolen from my mailbox and used all over town, and I'm told the delivery guy just doesn't lock the boxes. You literally have one job. Are you kidding me? My life is endless strife because of the ongoing mail situation. I am in constant search of packages and letters, and it's infuriating and frustrating and hopeless. read more

A piece of constructive criticism that I can share is to not rush to the point of delivering mail and packages to the wrong mailbox. I checked my tracking link & saw a message that a notice was left in my mailbox due to no secure location being available. I knew this wasn't true because I always make sure to keep my mailbox free of mail. Of course, I step away from working to get in line at the post office. Once I retrieve the package, it has the incorrect apartment number written on the box. Even though my correct address is on the label. Not everybody is going to be honest and return mail that was not supposed to be delivered to them. That is my main concern. FYI - this location does not have a local phone number on Google. So I had no immediate way of contacting them once I discovered that I didn't receive a notice. I understand business may be hectic more than ever and mistakes happen, but please remember that exceptional customer service and professionalism go a long way. read more

Sherri NEVER delivers packages. She never tries to get a signature even after I enrolled in Electronic signature AND left a print of the enrollment with my signature on it in my mailbox. Still doesn't work. I've called and spoke to Melba the manager and nothing was done. I never have any issues with any carriers except Sherri. What's the point of paying for shipping and parcel lockers if we have to pick up our packages instead of delivery? Sherri has been doing this for 4 years but she will excuse herself bc of the pandemic. She will never change. Bent Tree & Consumer Affairs has already seen video and recorded messages to prove to show how she behaves with residence. She's rude. Bent Tree is well aware of this. I begged to have someone else deliver our mail. Still, nothing gets done. Melba enables Sherri to do as she pleases. read more

Order from Amazon the carrier was too lazy to drag the box off the van and put in mailroom! Notification says delivery attempted (how when you just leave it in mailroom) 4 days went by still nothing. I went to the post office the lady states i see why you didnt get your package that 72 year old lady cant carry this. Im 140 pounds myself and i was able to carry it to the car. Just lazy! read more

BEWARE!! This is probably the most ghetto post office, full of lazy and careless people!!! They continuously lose packages, you can go any day and see multiple people standing at the door looking for packages. They will mark things delivered when they are not or you package will just go in limbo and they will not try and help you at all, this happens OFTEN, i have had several issues with them losing packages. The packages have tracking numbers yet they are not competent enough to track them. I am considering moving out of this area so that I will not have to have anything routed through these stupid, ghetto people!! read more

US Post Office - This is the response that I received after I asked when I would get my package! - Post Offices Near Me - Dallas, Texas

There have been four packages that were paid priority mail using USPS delivery cartons that were never delivered to me. One was next day priority mail. The others were three day priority mail. The tracking information indicated it was received. Whomever they were delivered to; they were not delivered to me. Four pkgs within a year window time of time; not delivered? Be very cautious using USPS this holiday season. I no longer use the USPS for any mailings. read more

I've had an incident where my package was marked delivered, yet put in the wrong mailbox. I had to chase someone down for 24 hours before I snapped and someone retrieved the right box. The supervisor is firm but fair when you can get to him, but overall there's an overall "lack of ownership" when it comes to taking on the problems. You have to act like a total ass sometimes and I f*cking hate it, because it's draining. In general I wish people would take more accountability for the jobs they did beyond, "We can't," "we don't," and "someone will get back to you." read more

Can someone please explain why I am STILL seeing this right now, as of 18 Oct 2021? Package was sent on Oct 5th. read more

US Post Office - Post Offices Near Me - Dallas, Texas

Everything about this branch is awful. The ladies and men behind the counter are absolute nightmares. They threaten to throw you out for trying to take a picture, which is a 1st amendment right. The mail people make zero effort to deliver packages to people in apartment complexes. They Just shove a pickup note in your box so you have to go pick it up. The people behind the Dutch doors always act as if they have never went to find a package in the back before. Every aspect about this post office is like banging your shin into a coffee table read more

I ran into this post office during lunch to send a package to my son. This is my local neighborhood post office. When I walked in today, there were 3 attendants and only 2 people so I went to the 3rd attendant. Four minutes later, there were 10 people on the line. The attendant was pleasant and very helpful. I've been to many post offices where the attendants were unpleasant and unhelpful. I'd advise you to have your package and information ready. If I had to get my package together and got in the line 5 minutes later, then I'd been behind 10 people. If you are in a rush, don't go during lunchtime. read more

I know they are supposed to deliver the mail to us, but why are we left guessing when that is supposed to be. At one time, I knew when my mail would show up and arrive. Does the post office really care if we get our mail or not? I appreciate there can be problems with Covid-19 happening, but this has gone on long before and why bother tell people about their mail, if they won't get what they're supposed to and when they'll get it. read more

This is the friendliest post office around! The ladies at the service desks - Sharde, LaCrystal and Anita are always smiling and always remember to circle the survey at the end of the receipt. Whether you are the only person in line, or one of 25 with a line heading out the door, they offer friendly professional expeditious service. I thoroughly enjoy taking my parcels to this post office location every week. read more

I'm seeing I have the same complaint as everyone else. They don't even attempt to deliver the mail. They don't even attempt to get signatures. Soooooooo annoying and nothing can be done about it. 0 stars if I could read more

In a nutshell here, 1. I ordered merchandise online. 2.Stayed home ALLLLLLL DAY waiting for the delivery. 3. Delivery driver never came to my door (I guess because I live on the 3rd floor),but placed so effortlessly from the comfort of his truck, a "Sorry we missed you" notice inside my mailbox. No PO address, so I have no clue where my packages are. 4. I drive 10m to the local POST OFFICE that appears haunted. Tell the clerk about the issue so she could help me locate it and she said "maybe the driver was cold", and I replied that shouldn't stop him from doing his job. 5. She found my package and agreed. :) read more

This is my home post office and my "go to" post office. The workers have always been courteous and kind. Packages can be picked up at the Dutch door in the lobby, so no waiting in the regular line although I went there this morning and there was no line! I often use the self-service machine if I'm mailing a package after hours. It takes my credit card. My mail service is good if the regular person is doing it. Occasionally my carrier will take time off and the substitute will get my mail confused. read more

I just don't understand how you get away with saying something was delivered and there is NOTHING in my mailbox. I understand we are living in some scary times with this virus but I can't leave my house due to having a toddler. So when I do in order to retrieve medical items and my mailbox is clean as a whistle it is upsetting. This is deplorable! This is the worse service I have ever received in getting mail. Update: They found my package. Turns out it was at the post office. Now I don't know why they consider delivered and it being at the actual Post Office the same thing, but I increased the rating with the speedy réponse after my claim. read more

This is the worst Post Office I have EVER been to. The staff is rude and the delivery drivers are lazy. I had 8 packages to be delivered for my business after I moved. Not even 1 package was forwarded to my new address... I THOUGHT THAT IS THE PURPOSE OF USING A CREDIT CARD IS TO VERIFY THAT ITS INDEED YOU THAT WILL BE RECEIVING THE FORWARDED MAIL. How hard is it to deliver mail... read more

Worst service I have ever received in a post office. I have never been treated so poorly, or been so publicly humiliated (quite loudly) in my life. Please, tell me, how do you find it acceptable to treat people like idiots for a date mixup. Then, when I'm trying to still talk to you, you choose to start talking to people behind me. All I wanted to know was do they redeliver, or should I try again tomorrow. I hate that you're my local office and I have no choice but to deal with you. read more

I've been calling the number for this location since 8:30. It is now 9:50. I've called 25 times and although it rings there is no one answering the phone, and there is not an option to leave a message....... what the f USPS? read more

I have spoken to supervisors here for several times about misdelivered mail, mail that said delivered when it was not, held mail that was supposed to be delivered that I had to go in to retrieve and packages that I waited at home to receive, only to find a slip in the box that said no one was at home. It appears that employee accountability is lacking. Most of the clerks up front are polite/courteous/and accommodating. I can tell you that the letter carriers (at least the ones that serve as relief people are not). Again, I was at home waiting on my newly shipped computer, and as I waited for the letter carrier to approach my door, they drove off. By the time I got my shoes on, they were out of sight and in my box with the mail was a slip that again, noted that no one was available to sign for the item. Laziness at its finest! My mail route is a drive up to the box, so its not like they had to lug my computer around on their back. It's so very aggravating. read more

I came in looking for a particular stamp for our wedding thank you's. The line inside was about 5 people long. I stood for a good 5 minutes before I got to the counter. The lady who helped me was very kind and found me the stamps I needed. If you arent looking for particular stamps, they have a person sitting by the front door at a kiosk that can sell them to you so you dont have to wait in line. read more

They don't deliver packages in my apartment complex. There are four package delivery lockers that are in the apartment mail room - once they are full (and it's a large complex, so they frequently are), they just leave a note in my mailbox that says they tried to deliver the package but weren't able to do so. But there's almost always someone home at my place because I work from home, so I know they didn't try to deliver anything. Whether I pay shipping for something I ordered or someone else pays shipping when they send me something, the point is that the full shipping price is paid. So I pay for a service but don't receive it. Isn't this theft? It's not like they give me a discounted rate since I always have to go to the post office to pick up my packages. How is this legal? How did they get to unilaterally decide that they don't have to deliver packages in apartment complexes? I feel like they are stealing money from me. read more

No sense of decent customer service or politeness, the drop off box inside is closed most often than not. Have to wait for somebody to come and open, but wait when you ask for it to be open they ask for what?!?!? What kind of question is that! For my own entertainment NO!!!! I have packages to mail what else!!!! read more

Signature delivery attempted once when they were supposed to attempt 3 times so I had to make a trip to the post office after waiting 2 weeks for them to come out to me with an important package! read more

It's a shame that the one or two good employees you encounter here can't roll back the stereotypical tide of government-run ineptitude and indifference. The automated shipping and postage kiosk is basically this location's only redeeming quality since lines routinely snake out to the door and the wait time for counter service requires you to scrape the bottom of your willpower barrel to prevent yourself from "going postal." If the kiosk ever goes, so will I. Normally I don't reward poor customer service with continued business but what's a girl to do. read more