Amazing... After a terribly slow experience sending a group…read moreof media mail books at the Carrollton Texas post office with only a single clerk at the counter, I came to this office on Summerside for the balance of my shipment. I was shocked at how nice, friendly, and efficient the 3 counter folks were. Kudos to all of them. Wish I had taken a pic of the group to include them here. Restored my faith in the USPS (at least this location)

I payed for expedited shipping because I need a car part, I took off work and paid the mechanic ,…read morethe mailman said he couldn't deliver my package to my door, which is infact not true because I have order several packages before to this apartment. Yall need to hire people who wanna work. This is ridiculous.

Keyonna was an absolute help and friendly person! Highly recommended - I rather commute 7 minutes…read moreto this post office then my local post office location.

The staff here are so friendly and helpful! I noticed that they do passport applications as well.read more

The woman at this post office was very polite and explained everything so kindly. I've never been…read moreto such a friendly post office before.

I would go out of my way to come to this post office- so friendly and courteous- their staff is…read morewonderful with kids and customers!!

Stacia answered the phone on the 2nd ring. I've called many post offices before and most never…read moreanswer so this was a pleasant surprise. She was really helpful and quick to get my information and work toward resolving my missing mail issues. Very happy to see at least somebody at the USPS still cares about customer service. Thanks Stacia!

missing mail. this place took possession of my item. they scanned it proving they got it. then it…read morenever moved again since 2 weeks ago. I cannot replaced what in that box. they will not answer phone either . I think the wireless must be stealing because so many other reviews say the same thing. then can't even talk to them to figure it out. how can this happen? do they just scan it then steal the mail? if my package just disappeared this is going to be a huge problem if I have to drive down there

Usually the post office is an experience we don't look forward to, but I wanted to take the time to…read morethank the individual working in the package delivery and return area today. I had a package delivered last month that I wasn't able to sign for, and had scheduled for redelivery but due to a glitch it didn't work and my package seemed lost. I tried calling USPS but had no luck getting through or finding my package. I finally made the decision to go to USPS in person to see if it was still there or if they could help me find it. I had been having a bad day, but the woman in the package delivery area who helped me was genuine and kind and had amazing customer service skills. I didn't have my slip anymore and I thought it would be a problem but she assured me it wasn't an issue at all, got everything put in, and found my package in a timely manner. A pleasant experience at the post office may seem like an odd reason to warrant a 5 star review, but in an environment where people tend to be stressed, annoyed, and apathetic, those who exude positivity and care truly stand out. The post office may not known for their customer service skills, but her positive attitude and dedication to help even though I wasn't prepared myself really helped brighten my day. Thank you!

I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

IDKY everyone is slamming this location or the Agents…read more There's an old saying that "You get what you give". I walk in this location expecting a long line & wait. I actually welcome the wait since it gives me time to THINK about things I don;t usually have time to focus on or think about. I keep a smile on my face & good thoughts in my mind. I respect myself & others & so?? I usually get a very nice smile & help from the agents. People are so narcissistic these days that everything is all about THEM so it's no surprise that I see so many negative comments.....these people simply care NOTHING about what other people are dealing with or going through & their expectations are all ME-CENTERED & therefore easily disappointed. UN-believable how this once fine country once beset with common decency, considerations & courtesy has become niggardly on the same values & ideals with regards to social intercourse.

The gentleman working at the front counter should not treat customers in the manner that I…read morewitnessed and experienced today. Unfortunately, I was not the only customer who received this type of treatment. The young couple ahead of me appeared to be unfamiliar with the process of shipping items through the post office. Rather than assisting them patiently, the employee was condescending, dismissive, and seemed to rush them through the interaction. When it was my turn at the counter, I experienced a similarly rude and unhelpful attitude. I had never visited this location before and had a few reasonable questions, but I felt that my questions were brushed off rather than answered courteously. This occurred on August 28, 2026, at approximately 10:50 a.m. I hope management takes this feedback, as well as similar reviews from other customers, seriously and addresses the importance of providing respectful and professional customer service.

Drew is the man! I've never gotten such a high level of customer service at a UPS store. He went…read moreabove and beyond to help me figure out an easier way to process a return because he knew there was a corporate sponsorship with the company I was returning to. Seriously perfect manager mindsets.

I stopped in to this UPS Store on Trinity Mills today with several documents in hand to be…read morenotarized. Drew was very helpful and patient while I sorted through the stack of legal papers I needed notarized. I highly recommend this location.

Great to see Mr Larry (Grumpy) and Ms Jaine!! We have a lot of fun when visiting and we have…read moreconfidence in our mail getting to its destination because of the dedication of this venue! Thanks to our local community heroes!! Shoutout to Mr Grumpy, Ms Nancy, and crew. They are always so friendly and personable. The shoppe is organized, energetic, and so fun to browse around. I like coming here for my shipping needs because I have my name in the system and it's basically a one stop shop. They ship with the commercial shipping, but also with the USPS, which is a great savings to me. They do all printing, copies, office needs, etc. And the shoppe carries all sorts of fantastic gifts in the front store display shelves, many items are from local artists. Purses, candles, essential oils, gadgets, gizmos, and lots of cool toys for babies, kids, adults, and even pEvery time I go, there are new things to see and I love that! It feels like an old time postal office, because they even have PO Boxes. The staff is super sweet and attentive. It is in a safe area and close to Kroger, Academy Sports, restaurants, movie theater, and easy highway access. I like not having to stand in a long line to do my mailing, plus it gives me time to look at all the new gadgets, gizmos, inspirational gifts, and personal gifts.

Do not trust this place to ship anything. It's listed as a DHL drop off location but they did not…read moreschedule a pickup for a next day international shipment. 4 days went by and they sat on it claiming DHL never came by. Called DHL and they explicitly said not to trust these 3rd party locations because they need to have a certain number of packages before they pick up from a location. Here I am refreshing the DHL site for an update and all the while this place still has it sitting on its shelf. Why wouldn't they follow up with DHL on pickup? Horrible customer service. Stay way!

This post office is close to an area that I am in pretty frequently. Although I'd seen it for…read moreyears, I had never stopped in. I did need stamps however and for some reason I always like to buy them directly from the counter. I know post offices have machines I know that also you can get stamps at grocery stores and the big box warehouse stores but I always prefer the selection that you get by going directly to the post office. On this trip to the post office I was greeted very cordially by the counter people. When I told them that I would like to see the selection of stamps they promptly put several different sheets in front of me and also even went to the back to get some more of that they did not have up front. The gentleman was very patient while I decided how many sheets of which stamps that I wanted. Once I had made my selection he politely asked me if there was anything else that I needed and when I said no he thanked me for coming in. So many people are so critical are postal workers and post offices and I really think overall they do a great job considering the volume of business that they have.

TOTAL DISGRACE! Complete IDIOTS! They faked a signature on a REGISTERED package and stuffed it in a…read more"parcel locker". Recipient does NOT have a parcel locker nor a PO Box there! No way shape or form is this acceptable on any level! Registered mail is to go to the address and get a signature! Couple this with their refusal to respond to ANY form of communication! No one has been able to get in touch with them about this! Judging by the overwhelming negative remarks here this PO needs a 100% overhaul! ALL FIRED starting with idiot post master! I'm sending numerous complaints up the chain over this one!

I visited today and I feel as if USPS read the earlier posts and started to do something about the…read moreservice. Here is my experience: I walked in and it was very busy. Might be one of the few in the area open on Sat. There were 3 booths with a line of about 8 of us. Another area open had a line of 3 people. I moved pretty quickly. Here is what impressed me enough to write a review- there was another person helping with package pick up. When he finished, he came out behind the door and asked the cashiers if they needed help or change. When they said no, he turned to the next folks in line and asked them if they were ready to go - had everything filled out - had any questions? The cool thing is that he determined that the woman behind me could save $$ just by changing her package - and it would still get there exactly when she wanted. He helped her, then moved her to a cashier to make up for losing her place in line. I actually put off this trip because I knew I had to use a window (the service I needed is not offered online) and didn't have the time to go through a long wait. I'm hopeful that my future experiences will be like this though. Don't remember the "supervisor's" name that was helping, but shout out to my guy at the window - "Lee".

No self serve kiosk. Why!? As others said really the worst post office. What is the point?read more