The gentleman working at the front counter should not treat customers in the manner that I witnessed and experienced today. Unfortunately, I was not the only customer who received this type of treatment. The young couple ahead of me appeared to be unfamiliar with the process of shipping items through the post office. Rather than assisting them patiently, the employee was condescending, dismissive, and seemed to rush them through the interaction. When it was my turn at the counter, I experienced a similarly rude and unhelpful attitude. I had never visited this location before and had a few reasonable questions, but I felt that my questions were brushed off rather than answered courteously. This occurred on August 28, 2026, at approximately 10:50 a.m. I hope management takes this feedback, as well as similar reviews from other customers, seriously and addresses the importance of providing respectful and professional customer service. read more

Absolutely cannot understand why the cashier was so rude They could not comprehend the fact that the computer system input my address incorrectly. I simply asked if I need to go back online & fill out the same form again, to correct the information. The Asian Indian "helping" me blatantly told me "Don't Say No!" because blah blah blah. I stop listening after the demeaning tone of voice came out of their mouth. I believe it was a misunderstanding because of language barrier. Even so, like chillax & stop treating me like your least favorite child read more

The cashier had a seriously asked me a question and when I said no replied with "don't tell me no" Sir I asked if I needed to go online to make the info you see on your scene accurate since it is not. Moral of the story: they're rude, they don't listen to the question you ask so then they can't answer, go somewhere else read more

Both Avis and the Indian gentleman on staff today were super helpful and super friendly. I had a package that was an international package and they were able to assist with my needs. read more

It amazes me the USPS is still functioning. This location has to be the worst. I've witnessed employees throwing packages from the counter to the bin 15ft behind them like it was a basketball game. Many hit the wall and fell crashing to the floor, many marked FRAGILE all over them. They're notorious for sending packages to the wrong branch and then the package makes a lovely trip around the nation. You're lucky if they've scanned it in so it can be tracked. I won't even get started about the damaged packages that come out of here. Nightmare read more

This is just a crappy post office. They don't open till 10, they close at four, service is slow and the self service station doesn't work. The last two or three times I've been in there, their machine was in operable so I had to go to the other post office in Richardson off 75 and Arapaho. Eventually they'll shut this one down but don't waste your time here; just go to the one Off of Arapaho and 75. read more

Located off a major road, this place is always busy but very capable of getting you in and out and on your way in a timely manner (that has been my experience every time I have visited). It always seems to be well staffed and the services that I have needed to use have been available. read more

In the last 2 months the USPS lost two of my packages. The first one never made it to destination and I'm still arguing with the post office to get a warranty claim submitted. The second one never left the post office (at Coit & Roundrock). That day the line was out the door so I put two boxes on counter and worker told me they would scan them in, however one box was scanned and the other never scanned. This means there is no record of me dropping off at the post office so I can't make a claim. I'm certain Someone in that office stole the package Then today I had to drop three packages off to ship (prepaid labels) waited in line to get a receipt and was told they no longer give receipts. I asked, "how do I know you scanned it in if I don't get a receipt?" And he said, "we don't give guarantees!" I left my packages there but I'm literally about to freak because I'm looking online and none of them have been scanned in yet. I feel like the post office has become some third world country business where there is no customer service and you're at the mercy of any outcome. I'm completing a survey to officially complain but I'm sure that will never get read. read more

The address is right, but for some reason the map is wrong. Type the address in instead of following the map through the app. Also, the computerized after-hours mail system NEVER works. If you work normal hours, then this post office is useless. read more

Always a line. Always just one person working. Only have to come here when forced to USPS.

I'm sure you'll be shocked, but USPS Promenade is full of condescension. I'd note how slow they are, but that's about as useful as Yelping that the Arctic is cold. If/when you go in, get ready to be spoken to like you're a total moron. Apparently I am, because I can never do anything correctly. I mean, why haven't I memorized the arcane shipping rules? If you mail Priority, you can't use this form. If you want a signature, you need that form. If you need it a certain day, it has to be smaller than this. Don't put it there. Don't do that. I got it! It's Brain Surgery and USPS Promenade knows all the answers. I'm sure it's a BFOQ to have zero personality or customer service skills. Why would they? They're government employees *and* union. You think Capone was untouchable? Just take my package and let me go home, drink some turpentine, and kill the last four brain cells. read more

United States Post Office - Typical experience. Long line. One person working. - Post Offices Near Me - Richardson, Texas

I read the reviews and thought the worst. I had an appointment this morning to apply for a passport. There were 4 people working the max the desk would hold. I went to the right and was told they would be there shortly. Debra brought us into the office and proceeded to help us. She was kind and patient. She walked us through he process. It about 30 minutes for both myself and my wife to process our paperwork. They may have some 1 star ratings but today was not one of them. Thanks Debra for your guidance. read more

I am not a big fan of Post offices.. I have visited very few that were great. This one has been the worst experience I have ever had every time I go. The line is always backed up, and always one worker behind the counter. The worker behind the counter, seems to know very little about her job. I have an eBay business and I always prepay and print my label at home, main reason, to avoid the long lines at the post office. I always drop my prepaid packages on the counter at any post office, except this one... Today, at 1:35p, I walk in with 5 packages and I bypassed the long line to drop them off at an empty counter. (3 empty counters).The one worker looks at me and says, "yous got to take those witch you and get in the back of the line". I told her they were already paid for and ready to be shipped. She looked at me like she could care less. Then it occurred to me, she could care less. I have NEVER had to do this at any of the other 20 post offices I have visited. I know writing this review will not help anything, I just hope this worker and the manager of this branch will find something they enjoy. I will never go back to this post office, and I hope others won't go there. They are destined to have a bad experience. .. read more

I have been coming here for years and have always had great experiences here. In the years I have come here I have had P.O. Boxes, shipped packages, bought stamps both in peron and through the machine, and mailed letters...just about every legal thing you can do at a post office. My experiences have ALWAYS been good. I am glad we have a great post office so conveniently located! read more

My name is Rebecca and I've worked at this location for over 16 yrs. I've had some good days and some bad days but I have never had a day that I didn't try and take care of my customers to the best of my ability. It's sad there are so many negative reviews. All I can say is that I sincerely hope your future visits with us are better. :-) read more

United States Post Office - Post Offices Near Me - Richardson, Texas

At my last apt I noticed popped locks and the boxes at my new apts looked a little shady, so I'm resorting to a PO BOX. I got a PO Box here at this station since it's conveniently on my way to class and it's right smack between a Subway and a Neighborhood Walmart which makes for added convenience in a trip. I forgot how much I prepaid for a year, but I thought it was worth it for it's advantages. 24 hour access, lit all day, mail security, prompt delivery, and if you need to pick up packages you're all ready there! read more

24/7 PO Box lobby makes this Post Office a 4-star resource. They have one of those fancy electronic postage service machines and a large box mailbox for when they're closed. They are only open from 10-4 M-F at the window. So, that's a drawback. But, the window clerks are super friendly and I'd invite any of them to a cook out at my place, they're that nice! Hey, and Money Orders are only $1.15 ! Send mail and make someone's day! read more

IDKY everyone is slamming this location or the Agents. There's an old saying that "You get what you give". I walk in this location expecting a long line & wait. I actually welcome the wait since it gives me time to THINK about things I don;t usually have time to focus on or think about. I keep a smile on my face & good thoughts in my mind. I respect myself & others & so?? I usually get a very nice smile & help from the agents. People are so narcissistic these days that everything is all about THEM so it's no surprise that I see so many negative comments.....these people simply care NOTHING about what other people are dealing with or going through & their expectations are all ME-CENTERED & therefore easily disappointed. UN-believable how this once fine country once beset with common decency, considerations & courtesy has become niggardly on the same values & ideals with regards to social intercourse. read more

Horrible post office... After i was unable to put my prepaid packages in the drop box because it was full, the lady behind the counter proceeded to tell me that I must stand in line to literally drop them on the counter (even if they were already paid.) she was rude and unprofessional, requiring that I and the gentleman standing behind me stand there with our paid packages when it was totally unnecessary. I'm sure there's a worse post office out there, but I definitely won't be coming back to this one. read more

Can you say, moooooves like a turrrrtle??? All of them. I feel like I'm in an darn comedy skit. So annoying.

Worst USPS in Richardson Dallas area I have an etsy store so I'm constantly shipping things and I have visited many USPS offices but this one!!! I have never been carded or been asked to present not only one but two identifications for my credit card until I came here not to mention I didn't have two on me at the time and it was raining so I had to drive all the way back home. No where in the payment policy does it say I have to present two IDs. Anyways I kept my cool but when I came back the line was backed up plus not to mention the attitude from the employees. Try to stay away from this USPS if you have a short fuze because I can assure you that you won't be happy leaving. read more

I'm America, especially Texas were suppose to be nice and care about people. But not the United States postal service. Very rude and obviously hate their jobs and milk the system. We shouldn't have to put up with rude people when we're paying them. read more

This is a nice little post office. The staff is friendly and very helpful, not like some postal employees at the busier locations. The lady in front of me was evidently a regular and the postal staff all knew her and asked if she was doing better. They all seemed to genuinely care. In the days where we never really know our postal staff anymore it was highly refreshing to see that. Great job Mailmen and Mail women of the USPS at the Promenade off of Coit!!!!! read more

16 people in line, 1 slow moving employee, no drop off for pre paid shipping items. More people left they line then we're helped

I haven't spoken to somebody in this post office in a long time, I usually just use the drop off box. But I needed help at the desk, and Abraham was exceptionally nice. read more

I hate having to write negative reviews about a business, but after my experience this afternoon, I can't let this go. I walked into the post office on Coit Road with my package and noticed there was a large line. Ok, I need to get my box and fix it anyway, so maybe it will be better by the time I finish. I got the box, finally found the tape and began to fix my box. I have to insert here that I am 78 yrs old and things are a bit harder for me now than they use to be, plus I am very short and have a hard time reaching counters. I tried to pull the tape open and put on the package but because there wasn't a scissors there I couldn't rip the tape. So I gave up on it and got at the end of a long line and waited my turn. When I got to the women behind the counter and she finally addressed me,(she was yelling at the man working next to her, who was trying to help an older women with her social security check. She told him to stop helping her because they were to learn to do them themselves.) I put my box on the counter, she ask me why I didn't fix it? (mind you all of this was so loud that everyone heard everything). I told her I couldn't rip the tape. She tossed the box back at me with the tape sitting on top of it and gave me a scissors. Then proceeded to say, "If people like you wouldn't walk off with them, there would be scissors out there". I didn't say any more to her just walked away to fix my box. However, by then my hands were shanking and I couldn't get it together. This nice young lady came to my rescue. Fixed the box for me. I then tried to fill out the label and could barley write because my hand was shanking. I will never go back there even though it is only about a mile from my house. By the time I got to the car, I was a total wreck. It would have been worth the drive for me to go to the Richardson station, which I will do from now on. It is one thing to have a bad clerk, but quite another thing to be humiliated in front of a lot of people. That women in there is a disaster. read more

"Don't move until I say you can"---seems to me the attitude of employes at this location. You will also notice the tacky little sign that reads , "Wait until you are called". They wait on customers with the speed of molasses. I dread going to the post office and will delay as long as I can. I have never seen anyone smile at this location and they all seem to hate their jobs. With the salaries these people are drawing they should be pleasant to customers and want them to come back. If the post office is serious about closing some locations, I would like to nominate this location for closing and install a kiosk and stamp machine that works instead. Shipping packages can already be shipped for less at both Fed X and UPS and your package will get there on time and undamaged. read more

Avoid this post office if at all possible. People who work there seem to take pleasure in being rude to the customers. I realize they work with the public, which can be frustrating, but they really go to an extreme to be ugly. They Bark at you to get in line, and act like it's an imposition to help you when you get to the counter. And of course they only have one pace: slow as possible. It used to be much better, with friendly employees, but I don't see those people there anymore. Now I use the post office online, and hand my packages to my mailman, who couldn't be nicer and will bring things to my door. read more

I dont like to write negative reviews, but I got so frustrated with this, I just had to. This is the worst post office ever. Outside of the fact that every time I go in there, the lines are 8-10 people deep. I went in here today and as usual, long line. So, they had a machine where I could mail my package ... Good idea, right? Well, I thought so. Got my label, paid for it. There are never, ever any priority stickers that they tell you to put on a priority package. Then, the lever that you use to put your package in ... It was either stuck or intentionally set so no one could use it. Now what ... Can't even mail the package. So I thought, ok, I will just hand it to one of the two attendants as it already had the postage in there .... Nope! They said I had to stand in line .... Just to hand over a package????? She also said that this wasn't a "regular" post office. Really? What is a regular post office? I did what they want us to do ... Go to their automated machines. But I couldn't put my package in the box ..... SO RIDICULOUS!!! This is just isn't right!!! read more