Honestly, I hate leaving negative reviews and this is going to be the most negative review I've ever written in my life but it's well deserved at this point.
I have visited this UPS location several times and each time, no matter the time of day or night, the staff is always in the back of the store having very loud personal conversations and ignoring customers. If you've ever seen the Chappelle Show skit "Pop Copy", you will be convinced that Dave himself must have modeled it after this UPS location.
The front door has a bell to let them know when someone comes inside and you would think they would cease said inappropriate conversations and acknowledge customers but no, every single time, no matter how many customers, it takes them a bit of time to emerge from the back to do what they clocked in to do that day. When they do finally emerge, the contempt and annoyance just radiates off of them. Yes, I said "them" because it is not just one employee that does this or behaves this way, I have experienced 3 different employees and all of them behave the same way. Young black guy, hispanic guy, and black woman, all the same united efforts to help as little as little as possible.
God forbid you need help or to ask a question, they will act like it's the biggest inconvenience. I have actually been berated at this location for not knowing that wifi wasn't offered and for not being aware that you needed to use a debit card to use it. I never even argued or yelled back, I simply finished the task and left, almost in tears. This was on my very first day visiting the store and nobody told me this info so of course when I asked I was not expecting to have eyes rolling and a whole speech about the wifi like I work there and should have known this. I probably would have been able to ask the question sooner had the guy helping me not kept going back to the back of the store with his coworker who was on break instead of assisting me. Before I could ask any questions, he was back to talking to his coworker away from view.
It's so bad here that I often avoid it because I hate how garbage I feel when I have to deal with the staff here which sucks because my employer, a politician in the area (who I have not told about how horribly I get treated every single time I come here to send mail for him), insists on using this location since it's so close but the post office really isn't much further away and at least they don't yell at their customers or treat paying people like an inconvenience. Looks like this will be our last month with a mail box and using any of the services here and I will make sure everyone else we do business with follows suit. Nobody deserves this type of treatment, especially when you're literally paying for abuse.
For the 5 minute weekly visits I feel forced to have here, I should not feel so horrible when I leave a location but not being able to ask questions, not being assisted, asking for a package and the employees refusing to even look to make sure none arrived (several times and different employees have done this even after I explain it's impossible for me to know WHEN the package should arrive because its legal documentation sent by the government), having to wait patiently while employees ignore customers to have inappropriate personal conversations out of view, and having to hear sighs and see eyes rolling when all you said was "hi, I just need to send this" is unacceptable all around especially considering I am never rude, my visits are quick, and I have seen them treat others the same way regardless. I am convinced no customer service training or experience is required to work at this location and the owner must be equally terrible since the staff acts as though they're being held there against their will when you require that they do their job.
I can only assume the lack of recent reviews are because nobody uses this location for the same reasons I listed or people are scared to leave reviews because they may do frequent business here and don't want to exacerbate the abuse they probably endure with each visit anyway. Either way, this is not how business should be conducted ever. The way I've been treated and the way I've seen them ignore and treat others is so deplorable it's a wonder this location is still open and operating under the same owner who clearly is not aware of how off putting all of this is for several reasons. No wonder this location is often empty even though it's conveniently located. UPS needs to seriously reconsider who they allow to franchise because I've never had an issue with the company as a whole but this location could disappear into the depths of this earth and it would be doing the city of Carrollton a long overdue favor.
I won't ever go back unless I see a bright banner saying "under new management" hanging on the door. Until then, I'll just tell everyone I know why they should move their business needs elsewhere. read more
