Whoever the dark skin girl you have working for you, fire her. She sucks. I went up to the desk and asked for the most cost efficient way to ship some thing. She told me and handed me a box to put the item in. After boxing it up, I went up to the desk and she rang me up as double the price when I asked her why she had told me $11.55, she said she did not know that I was putting my sneakers in that box. She proceeded to argue with me rather than just brushing it off as a mistake. I don't understand why you have confrontational people working for you. I'd rather pay more with FedEx or UPS and not deal with this broad again. Her coworker was clearly aggravated with her as well for her demeanor and attitude.
Also, telling people they look like a "sexy Santa" isn't a compliment. Maybe don't tell your customers that and keep it professional. read more