Careful at this office ... I was polite near imploring ... could I please send a small package for my mother. I was refused postage. Black lies and hand-throwing by irrate agent Candy followed: 1) "Package was too small." No. I'd checked measurements online. 2) I'd checked at another location but was double-charged (4th/High): Oh yes! 3) Candy demanded I buy another box when the one I had was fine. No. 4) "The label will not fit," Candy declared again. She fit it on: an overt head-fck. Later, the nice normal agent at German Village performed a miracle: printed a sizable label, it fit too, and charged the correct price. Praise Allah! Oddly, at the German Village USPS, a woman in line heard me ask about the Innis office and she said she'd been rudely treated (at least her mail got out). read more

The staff is very knowledgeable and helpful. The only downside is the lunch break they take, every afternoon.

The Innis post office off of Cleveland is atrocious. The employees except for one are terrible and treat people who don't speak English even worse than people who are black, white or Asian. This place needs to be shut down, seriously....You can't get a key for your mailbox, period. I paid but never got one, ever. Worthless post office read more

I moved to Columbus over a year ago and because of the nature of my business, I send out mail/ packages on almost a daily basis. I spend thousands and thousands of dollars at this location regularly. I am the President of a nonprofit organization that sends very expensive care packages to our United States deployed service members. My mail carrier name Robert B, and the window Clerks named Brittany, Jim and Shirese (spelling?) are all wonderful employees. But that's where the good service ends and the nightmare begins. I want to talk about the branch manager named Kelly. She is the problem. She is not part of the problem, she is the problem. Her management style is abhorrent and self aggrandizing. Her employees are afraid of her and has caused huge morale issues in the workplace. This issue will not stop until she is removed. I have been treated with absolutely rudeness, arrogance, and disrespect. She screamed at me when I was escorted into the back of the building to give her some necessary documents. She tried to force me to take 42 large care packages around to the front window and process them in there. I was mortified and have never been asked to do that in 13 years. Finally she relented reluctantly, and I want to round the front window and handed off the forms and the check as I typically do anyway.But instead of politely informing me that I'm not allowed to enter the back of the building even though I was escorted by an employee, she waved her hands and said "This my house. You need to back out of my house." Wow!!!!! I did not report it immediately because I understand that everyone has an occasional bad day. But this bad behavior has been going on for over a year. After reading hundreds of bad reviews I'm guessing this problem has been going on a long long time. Every single time I send out care packages I have to deal with her nasty attitude. She does everything she can possibly do to make my day miserable. I absolutely dread going to the post office. If I could change Post Office locations I clearly would. If I could give the rating of zero stars I clearly would. I have caught her in several lies that I've verified by calling the USPS Help line to receive specific answers to questions that she lied about. I have reported her several times and have escalated the complaints up to the next level. I have heard her with my own ears berate employees publicly. When I notified her in advance that I was going to be bringing in a very large shipment of large care packages she asked me to wait till later in the week. She tells me she only has one girl. My number one complaint is about the manager Kelly. I have found all the other employees to be wonderful and helpful. But because of Kelly's bad attitude, the bad stench permeates from the top down and affects employee relations, public service, and general working environment issues. The time when she was rude and was screaming at me in a public place in front of staff, her employees walked by and was mortified and embarrassed by her behavior. They indicated with their eyes and their body language that they were very upset by her treatment. I spend thousands of dollars for every care package shipment 12 months out of the year and I'm fed up with it. When I recently called and asked if she could send a truck over to pick up care packages instead of me dropping them off, because I was ill and did not have helpers, she refused, with her usual melodrama. She claimed that she couldn't do it because customs Items has security issues and they are not allowed to pick up any boxes, that I have to deliver them directly to the post office. I am vetted with the DOD and very familiar with customs regulations. She was counting on me being ignorant of customs regulations. That was a blatant lie. I explained to her that I know customs regulations very well since I've been doing this for 13+ years and vetted by many governing agencies. She insisted. I called USPS to reverify and there was no such limitations or restrictions relating to her picking up boxes.She is the most lazy, foul mouthed, arrogant individual I have ever met. Most of the time she does not answer the phone when I try to reach her. On the one occasion when I asked about getting the front window clerk an extra helper for the day knowing that I had called in advance to let her know when I was going to be bringing boxes in, her response was I can't. I asked why not. She said "there's no one available. We have one girl at the window and that's the way it is." I asked was it possible for her to go help the window clerk process in the boxes. She said "no, that's not my job. I'm not a window Clerk." I could go on and on and on for hours sharing the nightmare experiences with dealing with Kelly. But I think you get my point. Reported 3 times. No changes. Maybe bad reviews will prompt someone at the top levels to make changes and re-locate her to the Siberia post office. KO read more

TLDR: Do not go to this place and avoid using them as your mail provider if at all possible. From the actual delivery side to the employees working inside, it's all bad. Man, there's so much awfulness about this place that this is going to have to be long review. I've reported this place on the USPS website and called the 800 number about the location, the manager, and one particular employee. Location itself: I don't judge this place based off of its location but it is worth mentioning. Prepare for a rather rotund, shirtless with suspenders, racist, old dude that lives across the street to make loud comments to and about you while you're there, prepare to see cops patrolling the area and telling you to hold your purse and lock your doors while you're there, prepare to destroy your car trying to get out of the parking lot, and prepare for crackheads to stop you repeatedly. Actual services: I've lived at my current location for around three years and had 6 different mailpersons. The last one stopped delivering my mail only because I filed two separate complaints about her (more on that later) and the apparent "solution" was to just give her a different route. The hours on the door aren't "hours of operation" as much as they are approximations. Close at 4? Show up at 3 and they very well might be closed. If you do manage to catch it open be prepared for transparent rudeness (I've never had a friendlier greeting than *long, exasperated sigh and exhale* "whachoo want?". More often than not you do all the talking. Unless of course you're their friend/relative. In which case, prepare for a long, loud conversation despite the line out the door. My mail runs anywhere from 9AM to 9PM at best. Sometimes they simply skip your house and sometimes, when the stars are aligned just right and fate gets a twinkle in its eye, you get to see them twice in one day because they just straight up "forgot" to do half of the street. Outgoing mail has piled up before despite the numerous calls to the location from about a blocks worth of people complaining. For YEARS I've been getting the wrong mail. I get my neighbors mail about twice a week but that's a simple mistake and I don't mind that one. The ones that are noteworthy however, are when I get other peoples mail who's names sound/read nothing like mine, live on a completely different street and don't even share a similar house number. Not sure how that happens but writing "DOES NOT LIVE HERE/WRONG ADDRESS" on the mail and placing it in the outgoing slot, handing the courier the mail and saying the same and physically going to the location and giving it to them doesn't seem to work. The major problems: The reason I've made multiple complaints about this place/its employees is because twice now I've had my mail stolen by my old courier. It is possible that somehow, something happened other than my stuff getting stolen but in both instances I've tracked my packages, they go out for delivery and then never show up (the first time I was home all day with the door open and the second time both me and my girlfriend were home all day) or get marked as delivered. First time: Called and gave the tracking number. Was told it got marked out for delivery, it wasn't delivered, and it wasn't marked "delivered". Transferred to the manager and asked how this could happen. His reply was "Dunno. We get so many packages around this time {It was either July or August. Not months known for their high influx of mail} that it's hard to keep track of them". Yup. The person who's job it is to keep track of packages, couldn't keep track of it and that was that. No apology or anything. Filed a complaint against my courier and the manager on the website and left it at that. Second time: Similar deal. Was marked out for delivery and just never showed up. I called again and talked to the manager again. I went straight to "Your employee did it again. She's fired right?" and was told to call back the next day so he could investigate. Called back and was told that apparently "out for delivery" doesn't necessarily mean out for delivery. Sometimes a courier will scan them as out before their route so they don't have to do it later. Which means it got lost. Same deal with the "delivered" thing. So, basically, there's absolutely no way whatsoever of knowing what happens to your packages/mail according to the U.S.P.S. of Innis Ave. He apologized for the "mix up" and said he'd talk to the employee about being more careful in the future, told me to have a good day, and hung up. I immediately filed another complaint against the same two people and a separate one about this location specifically. I called the manager back, let him know and he said he'd take her off the route to "avoid any further complications". So far nothing has been done, as far as I can tell it's the same manager, and she's still doing routes. Just not mine. read more

All they do is lose your items and it comes up a few days later but they're nearly impossible to get in touch with over the phone. This is the 3rd time an item has said delivered and it's missing. Wtf read more

I know this is in kind of a run down part of town, but this is my local post office and the line always moves fast and service is always extremely helpful and friendly. I've probably been to at least 5 other post offices in town in places like Grandview, Dublin, and around Columbus, and this one seems to have the best staff by far. read more

i never get my mail on a daily basis... and when i do its always after 7pm. i have been charged late fees on my bills cause of not getting my bill statements and also still waiting for a package to be delievered that the tracking says its been there for 2 days now... read more