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Columbus, OH

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Craters & Freighters Columbus

5.0 (6 reviews)
Closed • 8:30 am - 5:00 pm

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Radon Systems

Radon Systems

(9 reviews)

Crosswoods

Radon systems did a very good job. The estimator answered my many questions, and the installer was…read moreon time, professional, and instructed us on how to periodically check the fan and pressure gauge. The radon has decreased significantly.

My experience with Radon Systems was a bit of an ordeal. Initially, the estimator misinformed me…read moreabout the feasibility of mitigating radon in my home, stating that the upper slab that most of the house sits on couldn't be reached from the basement. However, after receiving contradictory quotes from other companies, Radon Systems revised their assessment, acknowledging that the slab could indeed be accessed from the basement and I booked a time with them for an installation. When the installation date came around, the tech and a trainee arrived and told me that the system would be tough to install and couldn't be done without removing a dryer exhaust vent that was blocking the path that the radon system would need to take. I was told that the dryer exhaust vent was taped in with a type of tape that wasn't designed to come off and I might need to hire a handyman to remove the pipe and schedule a new install. This was frustrating as the original estimator had not mentioned this at all and after waiting a month for this install date and making arrangements to be at the house during the installation, I now had to wait almost another month for a new installation. Also, I found out later that the tape came off the dryer vent very easily and could have easily been removed in a few minutes to allow the installation to proceed on the original date it had been scheduled. Then, when the next installation date came, the tech that came was just the trainee from the first installation attempt, who took roughly 12 hours to complete the installation (what I found online seemed to indicate that a radon system installation job usually takes 3-5 hours) and needed to call a more experienced tech for help countless times throughout the day. There were numerous issues along the way, including problems with wiring the system, and after he said that the job was finally done and left, we noticed that the radon exhaust pipe in the basement was incredibly loud and actually was not even connected to the part of the system drawing in radon from the sump pump. Although the tech was very courteous, a hard worker, and was trying his best, this was clearly a job that required someone more experienced and it's frustrating that the company decided to send him by himself, especially when this tech admitted that this was his very first solo installation of a radon system in a residential house and both people that had looked at the house earlier from Radon Systems said this would be a tough job. After talking with Radon Systems again, the owner sent another tech to correct the issue of the pipe not being attached. He then said he would be back to fix the electrical, which had not been wired well, but it was only after multiple follow ups that a tech was finally sent out. I was then told I would get the results of the radon test within a business day or two. After almost a week passed, I followed up and they finally sent the results. Although the system appears to be working now, the path to getting here was not pleasant and could have been avoided by Radon Systems prioritizing customer service and satisfaction and not just trying to cut costs by sending a brand new tech to tackle a tough job.

Craters & Freighters Columbus - shipping_centers - Updated October 2026

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