I too am laughing because it's 3 years later and nothing has changed. There was a line going out the door about an hour ago, only two stations were open, and one of them was manned by the slow-motion female mime/employee. I was on a mission to renew my passport. My family and I have been using this post office for years to renew passports and have never had a problem in that area. Knowing what was expected, I had my renewal form, passport photos, expired passport, and personal check for $110.00 ready. The passport technician looked at my items and said, "Now what is it you're trying to do"? I looked back at the door to make sure it still said "Passports" -- it did. I was told that since this was a renewal, I would have to mail my items in myself. I was given a pre-addressed envelope in which to place my passport paraphernalia and then pushed out the door. If I appeared confused, it was because I was wondering where the great passport service I'd received in the past had gone. I felt like I had entered the Twilight Zone. It was at this point that I went into the main post office area and encountered "mime lady". Thank goodness for the first two posters on this page. You guys made my day! read more

Getting in and out of the parking lot can be a pain, and the lines at the counter are always long. The line for the parcel pickup post-Christmas was ridiculous. I usually use the self-service kiosk if at all possible, but if you can't do that, bring some patience with you---you'll need it. read more

Terrible. Parking lot is a hazard, and the staff could care less. It's no wonder the USPS is struggling - they don't apply basic service principles that most smart businesses know to do. I do most of my shipping online or use the APC at the Nees/Bond location (staff isn't much better but at least it's easy to get in and out of, and it's a nice facility.) Unfortunately, I needed more help recently, and I didn't get it. Female was unfriendly and unhelpful, and I left without any further information in order to proceed. She didn't even seem to want to do her job. Waste of my time. read more

Within five months period this place lost three of my packages. All three of the packages according to the tracking number are "delivered", which two of those times I was home waiting for the postman to stop by. I called the post office to what is going on all three incidents. They said we will initiate investigation and will call you back. And guess what? I never got a phone call. Customer service and delivery service is ridiculous. read more

So rude... our mail lady broke our cluster mailbox door and then didn't let us know and just took our mail back to the post office. All us in the neighborhood thought we got broken in to and after we called the police department and went down to the post office did we find out the truth. The jerk postal person in the post office was rude and told us to get in line behind all the other people who need to have their mailboxes fixed and the said have fun getting your mail here for the next 3 to 4 months. Seriously... they broke our mail box and now we have to go wait in line for 3 to 4 months to pick up our mail. I would give the negative 1 star, but unfortunately I had to give them 1. Sad to see they do not care at all about us the customers and victims. read more

It was an OK place until they stopped accepting passport application. They moved it to downtown usps.

We have lived in Clovis going on 4 years and we still keep getting other peoples mail and our neighbors keep getting ours....NOW!!!! our auto license tags have been lost and we must wait 30 days before we get a replacement....we paid for our tags on April 29th and they were not due till May 21st..getting a little tired of the whole thing NO!!! A WHOLE LOT TIRED. TOM, AN UPSET POSTAL CLIENT.. read more

Fast and staff was friendly, made it easy to ship what I needed to ship.

visited the post office on Minnewawa on 2-6-15. The grounds were in sorry shape.. weeds growing up through the unsightly red bark. Mowers had obviously just been there as the heads of the weeds were whacked off and left lying there on top of the bark as well as the sidewalk. Certainly left a bad taste in my mouth - to think a US Government Building having no pride in its appearance!! read more

I have had the worst experience with this Post Office when trying to purchase a passport. My wife and I have gone on three separate occasions during "posted" business hours and the passport office has been closed. Today was the last straw when we were told, "You should call before you come in," because their employees didn't show up. This is a Federal agency that can't get it's act together. We have wasted time, gas, and work days to try and get our passports and are left with frustrations. read more

I am surprised by all the negative reviews. I have just opened up my eBay business and have been shipping with this post office. Other than their now higher prices I have not had any trouble with this location. I have found my trips to this office to be very pleasant. I actually find these people to be very pleasant. read more

I don't understand the purpose of tracking numbers if the post office updates them inaccurately. Yesterday, my package was "out for delivery". Was never delivered. Status was changed to "available for pickup" showed up at 9 to pick up but package pickup is not available until 10. So we drive 20 miles total (two round trips) to pick up a package. Package not there even though tracking says it's available for delivery. The attendant was super nice (which is why they get 2 stars instead of 1), but the system is broken. Our package (containing fish food for our pet fish) was time sensitive and the contents are probably bad now... especially if it sat on a hot truck all day yesterday, and again today.... we are heading into a three day weekend and so if not delivered today will definitely be bad by Tuesday. So dumb. With all the computer technology we have, why can't the tracking numbers and locations ever be right? I get it if it is in transit, but, when the tracking number says it's available for pickup and it's not.....that's just ridiculous. read more

I have a whole laundry list of what falls into the "horrible service" category, but this most recent event just really ticks me off. I have been awaiting a delivery from USPS. Yesterday my parcel was noted as "out for delivery", which in layman's terms would seem reasonable to assume that the item was on a truck and would be arriving as indicated. Such was not the case. After doing additional research today the status has now changed to " carrier delay has occurred" and the expected delivery has been extended another 3 days. So it was out for delivery and now it's going to take an additional 3 days to deliver the item, well outside of the expedited shipping I paid for. If a normal business ran their organization like this they would be out of business - quick. And I highly doubt that the local postmaster and the staff cares...why would they. There is no incentive for them to improve service and to at the very least make an apology when they have failed to meet their commitment to customers. I'm sure that I will continue receiving the same poor service that I have come to expect from USPS. read more

Our mail route I found out is a training route there is a different person every week. I get other peoples mail and my mail goes to other addresses. I've tried talking to the different mail carriers when I can catch them. They are always in a rush. And don't really give a Crap. read more

The customer service at this post office SUCKS! There is no other word to explain it. I just purchased a new home, went to the Clovis post office to get my keys to my mailbox and the slow-motion lady told me "my address didn't exist" and I had to show them my deed to start a work order or pay $50. Well, like most people, I don't just carry my deed around with me everywhere I go so it was a wasted trip. I finally found the time to go back (they are only open while I am at work), took my deed with me and the slow motion lady tried to tell me that I would have to pay the $50 because I did not come in within the first week I bought my house! I explained to her that SHE told me that my address didn't exist when I first bought my house and demanded to speak with a supervisor. She did not get her supervisor but said she would go ahead and process the order without cracking a smile. The real kicker is my mailbox keys will not be ready for pickup for two to three weeks so until then, I have to take more time off work and drive all the way over there to pick up my mail! The people who work at this post office are rude & un-professional. And my tax dollars are paying their wages. Go figure. I am absolutely discusted. read more

Im so disappointed ..my post box was broken into 6 months ago and has not been fixed yet I feel this is extremely bad customer service...I have to come to town a 25 minute drive one way to get my mail at the post office...this isn't right..not to mention they don't answer their phone.I would never treat a customer this way read more

I recently moved to MN and had my address changed. What pisses me off is that, the USPS have morons working for them. I've been getting half of my brother's mail forwarded to me! Now I understand our name's are similar as there is only one consonant difference, but they must have hired some idiots there! I called and spoke with a "supervisor" there and he assured me the issue would be resolved, guess what I got today? Freaking idiots! Might as well shut that branch down. read more

My problem is with one carrier. This man cannot walk up the driveway,but has to walk across the yard. I have even planted a plant to cut off his path. Doesn't seem to make a difference. read more

RUDE! They lost my package or stole it one of the two. My package was sent out on the 22nd and was expected to be delivered on the 24th now it is the 26th and they still have no information for me. And when I called this morning they had the nerve to tell me "didnt you call yesterday" HELLO you lost an expensive package of course I am going to call. They are careless.... but I am sure if it was there package they would be pissed off as well. read more

DO NOT rely on passport advice from personnel at this location. I had filled out the correct form, and while waiting in line personnel approached me and asked about what I wanted and told me I had filled out the wrong form. The paperwork was returned to me because it was the incorrect form. Best to go to the Clerk downtown. They also need at least one more machine to make postal transactions. Two machines are not enough! read more

You are so correct with the parking, my husband was in an accident in the parking lot. If you have to go, use the automated machine if you can. But, I avoid the place, use Cheryls Pet Store on Herndon at Clovis Ave. They are so friendly, no or little line, plenty of parking and are a postal annex so no extra charges. read more

they are absolutely a mess, for the second time they sent my package that I was suppose to get in clovis to different state...they bring wrong mail to my house, and neighbors, I had to go to recover my package from some stranger house!!!!! how F up are they... read more

The lines are always so long, you are there for what seems like forever but the ladies in the front are very nice. One thing i did notice when picking up a holiday package, i took a peek past the door into the back while the guy was looking for my packages and i noticed some on the floor and one with a footprint. read more

This place is terrible. Besides the fact that it's impossible to get in on Minnewawa southbound, there are never enough staff working, especially at the Passport counter. There's one person who is trying to process passport requests AND is in charge of the phone at the same time. This office requires an appointment to apply for a passport. The trick is, they NEVER answer the phone so you can't make an appointment. I asked if there was any other way to make an appointment, but no, there is not. read more

Not only do I agree with the first review but I could add to the nightmare for days....no pun intended. The person or company who designed this post office layout should be put out of business. It's a wonder no one has been killed with the traffic mess created when people are trying to turn into the PO parking lot as customers are trying to back out of the handicap spaces (stupid planning big time), there is confusion coming and going with trying to mail a letter at the outside mail box. There is a right turn ONLY sign and most people turn left creating a hazard by crossing into oncoming traffic. And, if that weren't enough..at busy times of the day people are trying to get into and out of the Savemart parking lot and it becomes survival of the fittest. It is the most outrageous lack of planning judgement I have ever experienced in my 40 years of living in Clovis. And, that's just on the outside. I try not to ever have to use the customer service windows...the self service package mailing machine works most of the time and early in the morning or after business hours it's almost always available. For some reason they took out all the stamp machines where you could buy varied denominations of stamps. Nice enough employees, super slow service, horrible, hideous parking lot and outside mailbox design. Shame on the Clovis City Council for letting this one get through. Someone had to have sleeping on the job. This place is a yuk! read more

I live in the foothills outside of Clovis. I have been there for year now and have had nothing but problems with our carrier. I am constantly getting other peoples mail, including 3 times I received someones mail order medications. Their addresses not even close to mine. Neighbors had told me not to count on mail delivery because our carrier only delivers when she feels like it. I have pulled up to the boxes for about 200 residents is located to find our carriers young children are the ones putting the mail in the boxes. Every week I wind up with someone else's mail in my box. I have talked to our carrier and she just gets an attitude. In talking to my neighbors, the have confirmed they too have had a lot if the same issues and have reported it to the Clovis post master only to be told they can't do anything about the carrier because she is a rural contract carrier. I have been waiting on a package from AT&T with a 3-5 day delivery time. I traced the package which was sent priority USPS on 1/18/10. I was told a notice was put in my box on 1/21/10. I had never received any notice by 1/26/10 and had been checking at the post office daily in person being told it was not there. Today I had them check the tracking and they found the package. The woman stated it had been sitting in the post office since 1/22/10. She further stated that I had been told it was not there because I didn't tell them to look on the shelf and not just letter mail. Are they stupid or what? The last thing is the main lock used by the carrier to open a block of boxes broke so we have to drive 30 miles into town to get our mail. When I asked when the lock would be repaired I was told it would be 3-4 weeks since the guy who does this just got back from vacation and had a lot of other work to do before our lock could be replaced. I hope that our carrier puts other peoples medication in the wrong boxes has not caused any harm to the people it was supposed to go too. read more