I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

I had a return and there were 2 people waiting for the kiosk, no one was at the counter so I…read moreapproached the counter and the clerk said all returns have to be made at the kiosk. I pointed out there were now 4 people in line and no one at the counter. She said sorry all returns have to go to the kiosk and I had to get back in that line. As soon as I made it to the kiosk because only one was working, the clerk said to the people behind me "I can take you up here!" Everyone was there with a return and most of the people behind me were gone by the time I was done with my 3 returns. NEVER AGAIN!!!!! And very rude on top of it!!!

Every 1 Star review here is not an exaggeration. This is my 2nd encounter with the woman who runs…read morethis place. The first time was over a year ago returning an Amazon package and the only reason I remember her was because how rude she treated me that time. This time was exponentially worse encounter with her. Attitude problem doesn't cover it, she was actually hostile and demeaning. I am NEVER using this location again and will tell every damn person I know! -10 Stars if possible.

My problem was not with this location. It was with the online appointment service. I wish I'd…read moreread the reviews before driving out of my way to this location. I needed to have a document notarized. The website let me make an appointment, but when I got to the store, I was told they didn't have a notary. The young man working at the counter was helpful, but he shouldn't have to deal with this issue. After reading the other reviews, it sounds like he has to face disappointed customers all the time. UPS needs to fix this, and only offer appointments at the stores that offer the service.

I had an Amazon package for return. It was kinda big and bulky, but the fantastic staff at The UPS…read moreStore handled it like the champs that they are. And the price was deducted from the refund. Easy peasy!

I needed to ship an amplifier to Canada. I paid quite a bit for them to pack and ship it on a…read moreTuesday. When I didn't get any updates about it from UPS, I went back that Saturday, only to find that a "bubble wrap shortage" had resulted in it not being shipped. I wasn't contacted about this, and it was just sitting on a desk in the back. Unacceptable! I won't visit this UPS store again if this is how my belongings are treated.

I've never had anything but good experiences here. The workers are friendly and knowledgeable…read more It's never very busy either so I'm usually in & out quickly. Not much more you can ask for in my opinion.

Horrible service, rude employees, they rejected my, "hard case" because it looked like a "gun case"…read morewhich is for bicycle forks/suspension. I normally send from the Dewitt's location but was in the area for convenience attempted to send from here and they were nasty about it and told me they had policies against it which they were unable to find. I've sent these forks for 12 years the same way at other locations and never an issue. They then tried selling me their own boxes at an extreme price to put my cases into.

Great experience coming here to have an item packaged and shipped. They took care packing my item…read moreand gave me great advice on shipping options. I'd definitely come back.

From the owner: The UPS Store #7751 in Syracuse offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Consistently friendly, efficient, staff…read more We started using them as our default drop-off location instead of home deliveries last year, to cut out having to wait for deliveries, stop by once or twice a week when doing shopping in the area.

Gave a second chance but walked…read more 1st time, my elderly mother went there to get an estimate to mail two trays of black and white cookies. lady said they'd need to build a box. mom said I first would like to know how much before you go through that trouble. she built the box anyway. $100 to ship two trays of BJ's black and white cookies. At this point mom felt pressured to ship as they built the box and put all the info in computer. totally took advantage of her and I was angry for her. 2nd time I went with my son yesterday to mail a home decoration we found antiquing. asked what it was, I said decoration, made from metal and wooden. I was quite literally grilled for specifics. I felt so vulnerable having to literally describe in detail my item. I was told they needed to know exactly so if it fell out of the box they knew what box to put it back in. That was not going to happen. It was a box inside a box inside a box. Each box individually taped. I felt that was none of their business as I did not want to donate to their home. I gave sufficient detail at a wood and metal home decoration. she measured weighed put my address in. told me $115, deliver on Thursday. I thanked her but took my item and left. drove down the street to a different UPS store. completely different experience. Clean, friendly and no grilling of what I was mailing they were happy in knowing it was a home decoration made of wood and metal. period. $61 to ship. deliver on Thursday. what the heck? how in the world do they have such huge discrepancies. both had same information, same package, same everything. and how in the world do you sleep at night charging my mom, 87 years old, $100 to mail 2 trays of BJ's black and white cookies. She asked for an estimate and you made a kind woman feel hostage to your box building. honestly you should be ashamed of yourselves. that is truly ridiculous!!! after I experienced the crazy yesterday it's confirmed, lack integrity and honesty and YOU DO NOT HAVE THE RIGHT to know precisely what is in my package. I shared what you needed to know and then you wanted to rip my son off and charge $115.

Notary Service FOR THE WIN! Make your appt on the website. Super efficient. Delightful staff…read more Professional. Helpful. A good price too for the service.

Better hours at this location versus others. The staff was extremely helpful and kind as I had…read moreseveral items to ship. I was very pleased with the customer service, which is rare these days.

I needed to go to a UPS store to return a couple of Amazon packages and this was the branch in the…read morearea open on Sundays. The drive to Rome from Utica was worth it. There was only one employee in the shop and she was efficient, courteous, and kind; she helped multiple customers at once and quickly got people out of the store while keeping her sense of humor.

Rude arrogant male employee there, i am well versed in shipping and he was combative and wasnt…read morelistening, i had to get upset for him to listen to what i was saying. His response 'oh' Terrible

No STARS Under new…read moremanagement but tried to scam me into buying a $6 box to put over the box I used to pack when there is no such rule I can find on the UPS site. Walked right out and won't return, even though I live around corner. Service used to be atrocious under previous management but better bad than dishonest. (And you have to really want to use this location since it is nearly impossible to get to due to traffic patterns). UPDATE for 2024: This store is cursed. No matter who owns it, it's still terrible. Broke my vow and went back to make copies and to return an Amazon order. They find new ways to make life inconvenient. Shame on me for going back. To make copies, clerk insisted he had to make each copy for me. WTF? Forget using for Amazon returns --they "don't recycle" if you don't need a box/package and you bring one, and they are useless (they'll just turn you away) to predatory if you need original packaging and don't have it. They go beneath and below, as though they want the business to fail. Looking forward to the next owner. Kohls is right around the corner if you have an Amazon return

Service is horrible. never open consistently.refused an Amazon return because it was not in a…read moreplain box but in the box it came in. I asked amazon and the chat said they should have taken it regardless of box or packaging since the label was on it. Third time trying this store. Never again!

Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.