UPS delivered 3 packages for me yesterday. Unfortunately, I didn't know they were coming. Of…read morecourse, they didn't leave them, but left a notice on my door. It said to pick up the boxes (3) the next day at the UPS Store. I went over to the store and they couldn't have been nicer. I asked them if they would please deliver them the next day. The driver of the truck did NOT check the box tha he would deliver them the next day, SOOOOOO I had to pick them up. I explained to the lady that I live alone and have.M.S. and no one to carry them in. She suggested that I find a relative or a neighbor. The bottom line is, they would not reschedule the delivery. I will question ever using them because of this. It is a hardship. I will use Fed ex next time. I have never had a problem with them.

I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

Yesterday I went here and the gentleman that helped me out was so friendly and helpful that I had…read moreto come on here and leave a review. I had a bunch of questions and concerns but after leaving this location I felt so assured and pleased. If anyone needs to ship a package or has any questions I highly recommend going here!

Every 1 Star review here is not an exaggeration. This is my 2nd encounter with the woman who runs…read morethis place. The first time was over a year ago returning an Amazon package and the only reason I remember her was because how rude she treated me that time. This time was exponentially worse encounter with her. Attitude problem doesn't cover it, she was actually hostile and demeaning. I am NEVER using this location again and will tell every damn person I know! -10 Stars if possible.

I appreciate you being here for us!! You made shipping out parcels a swift and easy process. I…read moreappreciate your kind employees and your attention to detail. Thank you for being here for us!

I had an Amazon package for return. It was kinda big and bulky, but the fantastic staff at The UPS…read moreStore handled it like the champs that they are. And the price was deducted from the refund. Easy peasy!

The UPS store in Manlius is the best! They are always so helpful, and so kind! The owners are…read morewonderful. I can't recommend this store enough!

Horrible service, rude employees, they rejected my, "hard case" because it looked like a "gun case"…read morewhich is for bicycle forks/suspension. I normally send from the Dewitt's location but was in the area for convenience attempted to send from here and they were nasty about it and told me they had policies against it which they were unable to find. I've sent these forks for 12 years the same way at other locations and never an issue. They then tried selling me their own boxes at an extreme price to put my cases into.

Great experience coming here to have an item packaged and shipped. They took care packing my item…read moreand gave me great advice on shipping options. I'd definitely come back.

From the owner: The UPS Store #7751 in Syracuse offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

This review is for store #1137 8430 Oswego Rd, the staff is excellent!…read moreThey went above and beyond to help me on September 3, 2026. Thank you

Gave a second chance but walked…read more 1st time, my elderly mother went there to get an estimate to mail two trays of black and white cookies. lady said they'd need to build a box. mom said I first would like to know how much before you go through that trouble. she built the box anyway. $100 to ship two trays of BJ's black and white cookies. At this point mom felt pressured to ship as they built the box and put all the info in computer. totally took advantage of her and I was angry for her. 2nd time I went with my son yesterday to mail a home decoration we found antiquing. asked what it was, I said decoration, made from metal and wooden. I was quite literally grilled for specifics. I felt so vulnerable having to literally describe in detail my item. I was told they needed to know exactly so if it fell out of the box they knew what box to put it back in. That was not going to happen. It was a box inside a box inside a box. Each box individually taped. I felt that was none of their business as I did not want to donate to their home. I gave sufficient detail at a wood and metal home decoration. she measured weighed put my address in. told me $115, deliver on Thursday. I thanked her but took my item and left. drove down the street to a different UPS store. completely different experience. Clean, friendly and no grilling of what I was mailing they were happy in knowing it was a home decoration made of wood and metal. period. $61 to ship. deliver on Thursday. what the heck? how in the world do they have such huge discrepancies. both had same information, same package, same everything. and how in the world do you sleep at night charging my mom, 87 years old, $100 to mail 2 trays of BJ's black and white cookies. She asked for an estimate and you made a kind woman feel hostage to your box building. honestly you should be ashamed of yourselves. that is truly ridiculous!!! after I experienced the crazy yesterday it's confirmed, lack integrity and honesty and YOU DO NOT HAVE THE RIGHT to know precisely what is in my package. I shared what you needed to know and then you wanted to rip my son off and charge $115.

Quick attentive and great hours located in a strip mall with plenty of parking for your shipping…read moreneeds.

I made an online notary appointment and got a confirmation, but when I arrived there was no notary,…read moreand I was told online appointments don't count. That was a complete waste of a trip. If your booking system says I have an appointment, I have an appointment.

I needed to go to a UPS store to return a couple of Amazon packages and this was the branch in the…read morearea open on Sundays. The drive to Rome from Utica was worth it. There was only one employee in the shop and she was efficient, courteous, and kind; she helped multiple customers at once and quickly got people out of the store while keeping her sense of humor.

Rude arrogant male employee there, i am well versed in shipping and he was combative and wasnt…read morelistening, i had to get upset for him to listen to what i was saying. His response 'oh' Terrible

Every time I drop by this location, which is frequently, the ladies are always very friendly and…read morevery helpful. I've been to multiple other locations in the area and will go out of my way to use this location simply due to their customer service. It's also conveniently located across the street from Target, LL Bean, Tops, and quite a few other stores, to get all your errands done in one shot.

No STARS Under new…read moremanagement but tried to scam me into buying a $6 box to put over the box I used to pack when there is no such rule I can find on the UPS site. Walked right out and won't return, even though I live around corner. Service used to be atrocious under previous management but better bad than dishonest. (And you have to really want to use this location since it is nearly impossible to get to due to traffic patterns). UPDATE for 2024: This store is cursed. No matter who owns it, it's still terrible. Broke my vow and went back to make copies and to return an Amazon order. They find new ways to make life inconvenient. Shame on me for going back. To make copies, clerk insisted he had to make each copy for me. WTF? Forget using for Amazon returns --they "don't recycle" if you don't need a box/package and you bring one, and they are useless (they'll just turn you away) to predatory if you need original packaging and don't have it. They go beneath and below, as though they want the business to fail. Looking forward to the next owner. Kohls is right around the corner if you have an Amazon return

I use this location all the time. workers are always efficient, helpful and professional. will…read morecontinue to go there. Christmas marm

Taft road post office is the worst in the state They hire…read moreidiots who cant deliver mail for days at a time9