I submitted a change of address and forwarding request after moving from one house to another on the same street. My mail has been "lost" and rerouted to previous owner in FL and my prescription meds sent somewhere in VA. I have received no mail for 7 working days and they will only answer phone sporadically. After 1 1/2 hr I reached a postal employee who curt and had no desire to assist. I was obviously a bother and she was not interested in my problem, simply saying it takes "two weeks" for forwarding to take effect. read more

What can I say? A post office is a post office. This one is kind of run down, but seeing as how much of a hard time the USPS is having financially, you can't expect too much. But, the staff is nice and there's an Automated Postal Center machine near the PO Boxes that you can access 24/7. I've been able to get postage stamps and ship my packages (domestically, I'm not sure it can give you international postage) from the APC. read more

One of the few post offices in the area that handle passports, the staff is friendly and find if you need your passport done go here. :D

Everytime I go to this post office I get nothing but exceptional service. I went in today during lunch and it was slammed, the lady that helped me was nothing but nice! By far the best customer service I have ever received at a post office! read more

This Post Office location and especially it's staff is the absolute best and most friendliest USPS office anywhere! Thank you for being so amazing... keep up the great work :) read more

I am originally from New York and sorry to say it but the postal workers were not very friendly and sometimes downright rude. Such a contrast to the staff at the Wren Drive, Cary post office. The staff - and that includes EVERYONE I have dealt with are extremely friendly, patient and courteous . I was pleasantly surprised to see the difference between the Cary and New York staff. And the lines are longer here than most lines in New York. This is one of the reasons I love it here in Cary. Great job - keep up the good work. Good example. read more

I must agree with most of the negative reviews for this post office. They delivered a package, valued at $300, to a wrong address. The post master said they would attempt to locate the package and would call me later that day. Never received that call. I called the next day. A different person took my information and left me on hold for over 45 minutes. I'm still holding. I understand packages can be improperly addressed and carriers can make a mistake. However, I don't understand the behavior by some of the staff at this office. read more

We are captive audience so regardless of bad service we have no choice but to keep on using this service. However, I have got nothing but bad service here. Just this past saturday I was mailing a package and I put the package in the hands of an employee before noon (closing time). there was a long line going outside the door and the employee was trying to close the door on us. My package had already postage paid and address and it was ready to go. the employee clearly did not want to take the package and was rolling her eyes! She took it, but it's now monday at 11:00am and my package was never accepted by USPS. The tracking info don't show that I deposited it in their hands! Other times they lost my mail. If i send a postcard or a Christmas card, I can be assured that a good half will never turn up. read more

They don't even deserve one star. This post office is awful, the staff is rude and doesn't inform you on steps that need to be taken. My mailbox was hit last week and I haven't had my mail in a week and have been jumping through their hoops the entire time. (Still with no reward: my mail) Avoid if possible. read more

First, it's a busy post office. However, it's in a pretty central location so that's something to be expected. The employees do get through the line as quickly as they can though and there is an automated postage machine in the lobby. I mean, c'mon, you're going to a post office, not a five-star restaurant... Let's be realistic about expectations when it comes to wait times, building quality, etc. That's not the reason that I'm giving them five stars though. I'm giving them five stars because of the employees there. Today I went to the post office with my four month old son (who was a little cranky about having to get in and out of the car) because I needed to mail two packages. I forgot packing tape... picked up the wrong box to ship one of my packages AND wrote on it... and my little guy was not cooperating by sitting in his stroller. The employee at the counter helped me tremendously by repackaging my items in a cheaper box so that I could hold my son (and save money!). She was patient while I wrote out a new address label and talked with my little man while I paid. When I was heading out the door, one of the other employees saw me on the way to my car. He stopped what he was doing, congratulated me on my new baby, and put my stroller in the car for me while I put my little guy in his car seat. The employee at the counter didn't have to help me with the box, she could have told me to repackage it myself and get back in line. She didn't have to help me entertain my cranky little baby while I paid, she could have ignored him. The employee who saw me heading to the car didn't have to help me with the stroller, he could have kept on doing his task. They were both thoughtful, kind individuals who made my experience at the post office quick and efficient. These employees were able to both help me get my packages mailed and provide great customer service. read more

Mean staff. They hung up on me twice. When I finally got through, no apology. "Our phones have been screwed up all day. You're lucky to get through. Good Bye." Class act...trashy. read more

I have never had a bad experience at this post office. The people are friendly and professional. They will help me find the fastest way to ship for the lowest shipping cost. They work hard to get people serviced and out of there ASAP. I would rate them 5 star! read more

Worst customer service I have ever dealt with. They are completely unprofessional, and I have been trying to figure out where a package is for over 3 weeks. They are conveniently never available when I call. read more

Postal service is terrible. Our most recent fiasco is dealing with not receiving diabetic supplies in December. Went to post office on Wrenn Drive and was told they changed 27519 to Buck Jones Road, Raleigh. I drove there it looked abandoned. However. A note on the door stated enter here. Another note on the wall nect to a door stated rimg bell for service. After ringing several times, I tried the door and it opened. No one was manning the area. Called out no one answered. There were make shift cubbies with packages. I went inside and there were people standing talking. A huge half empty warehouse. So I thought I must be at the wrong entrance. Walked around the building to mall entrance, was told it must be around back. Walked all the way back around building. Still noone answered the bell. after waiting another 10 minutes, I opened the door and was halfway to the front when a gentleman told me.i was Not to be back there! I tried explaining... Didn't want to here it and reiterated I needed to return and wait outside the door. A few minutes later, someone came, asked for the reference number on my claim. She handed me a black permanent marker, didn't have a pen.... It bled through into the unfinished piece of eood on the half door. Long story short, after two trios, and a manager, I was told " my package was not there. "Go on line and submit a claim." Ugh! Our carrier is rude, we receive our neighbors mail. Also, took over a month to receive a check in the mail. We had the person who sent us it stop payment on it. 2 weeks later it came. read more

There is a woman at this location who must have a horrible life outside of work. Either that or she HATES her job immensely. If you took the time to read reviews about this location then you know who she is and are probably here to complain about the same woman. We all know who she is. The one I am referring to has curly bangs on the front of her head. When I am in line and end up getting called up by her, I let others go in front of me so as to not have to end up being harassed by her. She never smiles, even when I try my best to be nice to her regardless of her attitude. She hurries you, rolls her eyes, has a dreadful monotone voice and helpful? Yeah right!! The ONLY reason I am giving this location two stars is because recently I had to call about finding out which mailbox was mine in a new town home I moved into. The previous owner died, so for the third time, no I do not have any info from the previous owner. They did get it sorted out and I will hopefully get a key to my box before I have to pay my first months mortgage. Other than that, I dread going there because of curly bangs who is incapable of happiness. read more

I'm a resident living in the Wellington Park sub division in Cary. On April 27, 2016 at approximately 1:31pm, the mail carrier drops off a package on my table on my front porch. My aunt witnessed him dropping off the package. She was the one who informed me a package had been delivered since I was upstairs. About 13-14 minutes later I go outside to my front porch to bring the package inside. I pick up the package and the bottom flaps fell open. The package had been tampered with and the contents were taken. My aunt was downstairs in the living room facing in the direction of the front door. She said no one had come up to the front porch after the mail carrier dropped off the package. There was nothing on the package indicating that's how the post office received it. I quickly grabbed my car keys and went straight to this post office. The supervisor I spoke with told me that the mail carrier told her that the package was fine when he dropped it off except for a small tear in the packaging tape. Absolute lie! I came back the following day with my witness and was told a totally different story. The mail carrier had changed his story saying the package was open at the bottom when he took it out of the hamper he receives packages in and that he just forgot to say something about it. We asked what the protocol was in such a case and we were told that the mail carriers are to inform their supervisor about any packages they receive damaged or open and that they're to put some type of notification on it saying that's how they received it. The mail carrier was the last one seen handling the packaging. Why didn't he follow protocol if the package was allegedly open already? I have no choice but to assume he was the one who tampered with it. Confirming my suspicion, the same mail carrier confronted me a week later on May 4, 2016 at 3:40pm while I was walking my dog. He was making a right out of my street onto the main street in my neighborhood as I was walking towards my street. I had sun glasses on at the time and slid them to the top of my head watching him drive by. Instead of him just driving by, he slammed on his brakes with a foot hanging out of his door and yells out to me, "you got something to say to me?!?!?" I never said one word to this guy and kept walking back to my house. I called the post office informing them what had just happened. I've also been in contact with the postal inspectors as well. This mail carrier doesn't deserve to have his job. He broke the law tampering with my mail and he needs to held accountable. I will never trust the USPS to deliver my mail as long as this mail carrier is still employed with them. I've had my mail delivery stopped and will pick up my mail directly from the post office from here on out. My advice to everyone is to watch your mail carriers, especially if he's new to your route, and be home if you know you'll be receiving packages. Never had a problem like this in the 20+ years I've been living here. Its a shame. read more

If I could give zero stars, there would be zero stars. This place is horrible. I received one of those little orange cards in my mailbox a couple weeks ago, telling me I missed a package and to pick it up at this post office, it would be available at 9am the next day. No prob, I knew exactly what it was! It was a little gemstone I had ordered from India, cost me about $25, ordered through Ebay. I showed up the next day, and the woman behind the counter took my card and disappeared for like 30 minutes. FIRST bad sign. She came back, told me she couldn't find it, and to write down my phone number and name and she would look harder and call me IF, not WHEN she found it. I was a little upset with this response, and I questioned her. She immediately got nasty, and I simply said, I have never had this happen before, I just don't want to leave without making SURE it's not just in the wrong place or something. Wasted time. So, I reluctantly left. I'm telling you, these people are something. They are absolutely NOT going to help. So, I go home, don't hear anything for days. I call the post office, talk to one man, he puts me on hold. I hold for 30 minutes. I give up, I hang up. I call back the next day, I talk to another woman. I get her name. She tells me "she's going to get to the bottom of this" She takes my name and number, and "she's gonna call me back" I wait two more days. Nothing. I call again. This time I talk to yet another woman. I get her name. She sounds like she really means it when she says, "I'm gonna talk to my supervisor and we are going to get to the bottom of it, and I'll call you!" Nothing happened. A few days go by, and I get another card in the mailbox. This time, it is, of all things a "FINAL NOTICE", saying if I don't come in by the date two days from NOW, my item is going to be shipped back to India! YAY!!! I think, My gemstone package has been miraculously found!!! Only problem is that I can't get to the post office tomorrow, because I am keeping my grandbaby. So, my hubby volunteers to go pick it up on his lunch hour. Sweet, sweet man. OMG, Wish I hadn't sent him. He was in for more of same garbage. These people at this post office. They hadn't anymore found my package than they know what they are doing! They just gave him the same line. They took his little orange card, made him wait like 20 minutes, told him they couldn't find it, and asked him to write his name and number down on a piece of paper and someone would call him. He said he wouldn't do that. He said his wife had dealt with 4 people before this and he wouldn't do this. She disappeared AGAIN, saying she was going to get a supervisor. Another woman appeared, took the card again, and also the cards of other customers, and disappeared for another 15 minutes. She came back with their items, but not mine. She actually went back to what she was doing, and left my hubby just standing there. He asked her what he was supposed to do now. She just said. "Well, maybe it's already been sent back to India." NOT WHAT HAPPENED. It went missing 3 weeks ago. It wasn't scheduled to be sent back til at least tomorrow, if it DID get found. If you want to know what I think happened, I think someone realizes the packages that aren't insured, (yep, my stupid mistake, and then they develop some extremely sticky fingers) At least EBAY is going to help me out with this, they guarantee these type purchases. I have learned my lesson, though. I am NEVER, EVER going to have ANYTHING EVER shipped through USPS again because of this experience. These people are lazy, rude, indignant, and crooked. I would not say that if it involved just one person here. But this involved numerous individuals over a span of time and then the same thing happened with my husband. Beware. BEWARE read more

I AM SO SICK OF THE CARY, NC POST OFFICE AND POSTAL SYSTEM, THEY CAN'T GET THE DELIVERY RIGHT! I have been here 1 year and within this year they have lost 6 packages that all had the correct address on them. They either lose them or deliver them to one of my neighbor's house. How much brains does it take to read the address on the label and stick it in the right mail box. Please explain to me how if the label says Cary, NC and has the correct zip code on it, how does it end up in Apex, NC and instead of them sending it back to Cary they return it to the sender without ever notifying me. It had my correct address on the envelope, but never got to my house! This is the 2nd time it has happen with the same item, my dog's heartworm medication. In an area when the average home price are mid $200s to the mid $500s, you would think they could deliver the mail without homeowners having to search all over for it! Where are my tax dollars going??? To these complete idiots????? read more

Possibly the worst post office in the history of post offices. And you know that competition has to be stiff. Here's my issue: they attempted delivery of a very important package (medications) that required signature, however I was not home. The delivery person left ZERO notices, as in ZERO, so I never knew they had attempted delivery. Three weeks later I begin to think, where's my package? I look the tracking number up online and see they had tried earlier. Called USPS (on hold for 20 mins) and they said "good news, the post office has your package!". I visited this location and what a mess - inefficient, rude, lazy and uncaring. I had to wait 40 minutes before they spent 30 seconds "trying" to locate my package and then... ooops.... we sent it back to sender. Just a waste of my time all around and now I'm scrambling for a doctor's appointment to get a new prescription. They don't care. About as unhelpful a group of folks as you will ever meet. That's the end of my rant, consider yourself warned. read more

horrible that they don't deliver flyers on time. coupons are always expired. they wait till they get several and then deliver. I would like my mail on time. read more