had to give a star in order to post my rating but my actual rating would be no stars!!! Apex post…read moreoffice staff can't be bothered to go the extra mile for the customer who by the way our tax payer dollars pay your salaries. I would rather drive 30 miles out of my way than to have to encounter the apex staff. If you need a pen, a marker, a piece of tape to make a correction you better keep supplies in your vehicle because again they can't be bothered even when what you need is right there in front of them. Supplies that our tax payer dollars also pay for. Customer service and kindness go a long way. Part of that staff needs to be released from their positions and hire someone who appreciates their job.

Can not answer any questions at all. She only wants to get off the phone with you. She must need…read moreadditional help there.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

Excellent service. Second to none. Polite staff. Definitely will recommend to friends. Best mailing…read moreexperience. Dyuti was great help. Amita Desai

Staff is very friendly and helpful. They helped me successfully resolve an issue that I was having…read moreshipping a product. Packaging supplies prices are very reasonable.

Overall a solid business. Extremely convenient to have such a one stop shop for all your shipping…read moreneeds. It's especially convenient for drop offs and bringing in packages so they'll compare prices between carriers for you. They also carry a solid supply of shipping materials that you may need. The staff is also always very friendly, but at times may not be the most knowledgeable, this is usually ok though as they'll consult one another and get the necessary information. However, last time I went I was using a flat rate usps box and when I handed it over I was quoted twice the actual price, I know this for a couple reasons, the first being that it was a flat rate box and the prices are published. The second being that I just kind of said I'll think about it and went to the post office down the road who shipped it for the actual price which was literally half what the postal annex worker had quoted me. Now I'm not sure why their price was so high for the same carrier (usps) other than assuming that he did not quote the base price and instead quoted a price with add-one like insurance, tracking, etc. without asking me. Overall though I have always had positive experiences, and would still highly recommend, just would warn to be a little weary and ask some questions about specifics.

Incredible staff. Efficient and polite. I'm surprised of the bad reviews I've been living here…read morefor 5 years and never had an issue while doing personal and Business mailings. Even passport filings are a breeze. Keep Up The good work

It's a very busy post office - don't look for an in and out experience. However, everyone behind…read morethe counter was friendly and helpful - even to the rudest of customers. They took time to explain what was needed if you made an error, allowed people to correct it right there without having to get back in line, and ensured all information was provided for a thorough experience. Did you know? If you have a box that says wine or vino on it they can't take it!? You have to mark out anything related to and then they can. Never knew! Or if you are shipping books, you can have a certain type of discount applied to your shipping cost!

Amazing customer service from Adrian!…read more No wait during a Friday lunch hour. Super helpful staff. I will be using this location for all my USPS shipping needs!

The wait time has really improved here. I popped in during…read morea late lunch and there wasn't a line. I completed an important certified mailing. The service is always great. The staff are always helpful and ready to assist customers. I am appreciative of kind postal workers because I can't say the same about the location closer to my home in Raleigh. Although this is downtown Cary this location is still very convenient to parks and restaurants I frequent.

We were needing a notary for our closing documents and then Geraldine stepped right up and took…read morecare of us. She was thorough patient and very kind to us as we were under stress to get our documents expressed overnight. I would highly recommend Recommend using Geraldine if you're visiting the UPS store in Apex North Carolina.

Multiple people in line, not one employee to be found... magically they both come out of the back…read moreat the same time, that's odd. Terrible customer interface, they look like they'd rather not be there. Will drive to the next UPS store just to avoid this lack luster experience. Hire some folks who actually care.

Friendly, efficient, and affordable. I'll take the easy-going people here over the post office any…read moreday. I only find the need to use this place maybe once a year at the most, but when I need them I'm REALLY glad they exist.

Great little shipping store with top-notch customer service!…read more Bring the items you want to ship and they will help you decide the best way to get them where they need to be quickly and at the best price, whether it's Fed-Ex, UPS, or USPS Priority Mail. You don't have to waste time printing or handwriting labels...they do it all. Just bring your mailing addresses and they will print the label, pack the box, and send your goodies (or fra-gi-le leg lamps) on their merry way. They will also sell your items on eBay and split (somewhat) the profit with you. You can also find delightful, scented soy candles (smells amazing in this little store), quirky artwork and even golf shirts for sale here. Super convenient, quick and easy!!

Convenient place especially if you are like me never have stamps at home anymore. I had a large…read morecare package to send to my BFFL so I just put items in a box. The clerk at the store was so helpful she gladly labeled and posted my package. It's a great gift shop aa well, cute cards, baubles and treats. I'm so glad they are close by its easier than USPS.

I have been in this place several times now and the staff are friendly and helpful. Sometimes there…read moremight be a line but it moves quickly. People are so nice, it is worth the wait.

Thomas' attitude and demeanor are horrible. He definitely had a problem with certain people, and I…read morecould tell by his snarky answers. He consistently gave us overly inflated price quotes. Thomas is by far an incompetent, disrespectful, and unhelpful individual. This ineptness is evident in his poor listening skills, demeanor, and lack of customer service knowledge and competency. I finally gave up trying to help this very young individual learn true customer service and left the business only to go 1 mile further up on Davis Drive to The UPS Store. Their demeanor and customer service were superb. The employee there had a wonderful personality, and was eager to assist. He provided me with the correct delivery quote. This proved to me that Thomas was quoting exaggerated figures which, were twice the amount. I believe this is a constant behavior towards people of a different ethnicity by Thomas. If I could have given this establishment 0 stars I definitely would. My advice as a trainer in customer service maybe try coaching this employee as he lacks all the traits and characteristics!

5 stars! I drop off packages here all the time and it's always quick and efficient. I always see…read morethe same employee and he's always kind!

I prefer this location. Great customer service. There often is a bit of a line but I think that's…read morebecause customers like coming in. I was there a few minutes after 7 PM searching for my QR code and the person helping me was so patient. That kind of patience is hard to come by these days!

Update Dec 2025: A convenient location BUT.....a few issues:…read more 1) Parking is terrible especially when the driver of brown UPS truck cannot even park between the white lines! Maybe a newly licensed driver? 2) UPS driver puts all the bags with packages on the sidewalk! So much for porch pirates! 3) Getting to the door to enter, a large rock is a hazard other customers have complained and now another. Use an adjustable hinge at the top or put leg attached on the door to prop it open either are less hazardous than tripping. 4) Plug in fragrance and excess colognes are nauseating-might be UPS driver and employees but offensive with smells that overwhelm as I had an asthma attack, not cool. Generally, the staff are kind and welcoming but sometimes I feel otherwise and this is problematic given the nature of the business. Please escalate to management for UPS driver to park out back and leave spaces for customers. Also, the UPS vehicle is in need of tires! Seems like UPS safety is not a top priority....hopefully it is with easy fixes! 3 stars