The quickest service and kindest staff I've ever had at a USPS office, even near closing time!

incredibly slow service, seems to be very understaffed and they must be overworked because the clerk was incredibly rude. Just not a pleasant experience at all, sadly. read more

Today I applied for a Passport at the Carrboro Post Office. What an awesome experience. Andre processed my application and was so professional, experienced, and kind. He really knows what he is doing. Paid for the passport at the desk and was helped by Rani and Joan. They were awesome too! I highly recommend them all. Thank you to all the employees there in Carrboro!!!!! read more

This place is trash. Nowhere to park, line out the door no matter what day or time you go. And nothing is happening in there. Customers go in, nobody comes out . Don't even bother trying to schedule a passport appointment, try the Cary location instead. Better yet, leave this state and just try somewhere else. This place is the perfect example of how incompetent ALL of North Carolina is! read more

This office is beyond rundown. I feel for the employees. Is hot, moldy, everything is broken. Sad to see read more

See all

I've been having problems with very long mail delays that originate at the regional level, not at all in this post office, but I always get good service in the Carrboro P. O., which is my local delivery hub. They are trying to help figure out the source of the backups (not easy when the tracking trail just breaks down) a few substations up the distribution route. When the local delivery does experience a hiccup, the Carrboro personnel are proactive and quick to resolve the issue. I've gotten a bit paranoid about my mail delivery, but not about Carrboro's staff. They don't always see us at our best, but they handle us with courtesy and kindness. I hope they realize that we notice and are thankful.l read more

This place 100% deserves 5 stars. Andre was an amazing guy who manages to help me start the passport process in time for a trip to Europe i have planned. We had all the documents and he got us settled quick and easy. He's super nice and wants to help you too! I recommend this place 10000%if your going for a passport! read more

Had a passport appointment for 2 days ago but they called an hour before to cancel. Rescheduled for today and received a confirmation last night. The guy at the desk was a jerk. When I showed him my confirmation email he said he didn't have me listed and has the worst attitude - didn't even look at the email I was trying to show him. Very sarcastically let me know he was "so excited" that I had an email. read more

I send out 1-2 packages a week through this post office. They're always efficiently processed and I've never had any problems. A lot of the customers who go there don't seem to understand how the postal service works, but I can't blame USPS for that. read more

Big Thank-You to Mr Ron for his kindness and diligence in tracking a package! The Richmond, VA P.O. had lost my package for almost two weeks, but once it arrived in NC, Mr Ron tracked it from Raleigh, and called me personally to let me know where it was. Then as soon as it arrived in Carrboro, he and his team efficiently delivered it to my elderly relatives in Chapel Hill the very next day! And the cookies were still good :) read more

Andre in the passport division is amazing and made a painful process so much easier. Everyone should be more like Andre he's the best and deserves a raise!!! read more

Employees were not very friendly. I will never use USPS to send packages again, FedEx or UPS offers a much more efficient and friendly customer experience. read more

*My envelope opened right when I walked through the door at Carrboro post office. I asked the man behind the counter for a small piece of scotch tape but he told me to buy the packaging tape that they sell instead. *I have a delivery box by the door at my house but other than my regular mailman, everybody else just puts the package either at the door or next to the delivery box. The postmaster said they are not supposed to put packages in the delivery box. *A hard cover for Ipad was pushed into the mailbox and I couldn't get it out without bending and damaging it and it's not the first time that something big gets stuck in the mailbox. read more

Pls don't go there for passport application!!! Very UNPROFESSIONAL and NOT AWARE OF CURRENT PASSPORT APPLICATION PROCESSING:( Don't waste your $35 for poor service and misguidance! This Carrboro post-office is listed as one of passport acceptance office. Since the office is close to my place, I went for my passport application after making online appointment. The online instruction says "arrive 15minutes before" and the appointment's are only for 15min. I was on time but the agent in this post office showed up after 10min of my schedule appointment. I didn't mind waiting but during pandemic I'm not sure how comfortable for a customer to wait for 10minutes. I wanted to apply for an "expedite" processing because of my upcoming travel in February. I need to do some paperwork ahead of time after receiving passport which I calculated will take 2months. On the passport website it's written due to Covid the regular passport application processing takes 10-12weeks. I ask the post office agent about the timeframe of current passport processing. He mumbled and said 6-8weeks for routine. He also emphasized February is too far and don't pay extra money ($60) for expedite processing. I'm not sure why he said that since for his consult I paid $35 ????? Anyway, I trusted him since he is the agent and I thought professionally he is aware with timeframe. Later I called back to passport office helpline and they confirmed routine processing is "10-12" weeks. Now my plan for February travel has totally screwed merely because of a postoffice employe's inefficiency/misguidance and unprofessional behavior which I paid $35. read more

I REALLY wish I had another post office to deal with. Unfortunately, because I receive quite a few packages, I had to deal with this one regularly. This is never easy. Whether it's long lines--in the middle of the day on a Tuesday--or difficulties picking up packages, I've never had an easy experience here. The people working seem nice enough, but also seem perpetually understaffed. read more

I love this post office. The people who work there are super-friendly and accommodating. Unlike many post offices I've visited, I've never had a negative experience; plus, I found them to be especially helpful during a potentially negative situation: A few weeks ago, a package I ordered accidentally got delivered to my old address in Carrboro. The package contained an irreplaceable handmade teddy bear for my friend's new baby. There was very little I could do about the situation because I now live in Los Angeles. I called the post office in a panic on Friday afternoon, just before their closing time. The person I spoke to was very friendly and helpful. She offered to have the delivery person retrieve the package and redirect it to my correct address on the following day. It worked out perfectly and I received the package within just a few days. Chapel Hill and Carrboro, be thankful for your friendly postal workers. :-) read more

Went and Got my passport renewed, with the help of Andre i was in and out in 15 minutes or less. Exceptional and helpful service indeed!

Last month we stopped by this post office to mail two things on a weekday morning. One was stuffed animal that we were sending to our daughter's friend which we attempted to put in one of those flat rate box priority mailers. The person helping us suggested that since it was fairly light, we could switch to a different box (based on weight) that was half the price. They also had us switch the envelope for the other parcel to an option that was 50 cents cheaper. Overall, they were very friendly and took the time to help get us the least expensive mailing option for our situation. The post office seemed well-staffed and had ample parking, unlike some of the other offices closer to UNC. read more

I have to hand it to the Carrboro post office. They caught me off guard with their customer service particularly during the holiday rush. The lines were long and it has a tendency to get REALLY warm in here so it is easy to lose your cool. But it wasn't so bad. There was a lovely woman who was going through the line to help facilitate shipping, answering questions, making sure the right forms were there and directed the flow. She was so pleasant that it put everyone in a better mood and able to deal with the wait. The line moved fairly quickly. I have also had contact with a man who processed my passport. It was easy to call and make an appointment and the whole process took maybe 15 minutes. He was very pleasant as well making postal workers seemingly human after all. :) The hours here are pretty short but they do have a self service kiosk but be prepared for a line. read more

Neighbors mails constantly showing up in my mailbox; my bank mails missing frequently. When calling up the PO about the issue, they always say I spoke to the Courier and we will address the issues. This post office should be shut down; this is purely a waster of tax payers money. read more

WORST USPS EVER ANYWHERE. Wish I could give it zero stars and still write the review. I walked 1/4 mile to it during the snowstorm on Weds. Their window was open and I needed to mail a package. The clerk was extremely rude and told me that I could not mail the package because the window was "closed" due to staffing - meanwhile I saw at least 3 men working behind the counter. I was also told I could not use the kyosk "it won't recognize the packaging". He clearly didn't know what the hell he was talking about. My assessment: rude, lazy ass staff, unreliable window hours AND unreliable mail delivery- haven't gotten mail delivered in three days (what happened to the phrase "through wind, snow and rain"?? What a waste of taxpayer money, time and space. I'll be sure to use the UPS store across the street for all my future mailing needs - worth the extra steps and money not to have to put up with the BS at the Carrboro USPS Store. read more

Worse management ever. One clerk was at the desk as 2 other employees and the manager milled around doing nothing. Second clerk arrived after 20 minutes of "looking for her keys," but was actually on her phone out back. Ridiculous, as the manager paged her twice. Clerk #2 should be fired, then she can talk on the phone all she wants without leaving customers hanging. Awful management. read more

This place says on its website that the service hours extend to 4:30pm. At precisely 4pm, I called just to be sure that they were in fact open. They seemed to delight in telling me that they were closed. When I asked nicely if they could just leave the package as I would be right around the corner, the postmaster told me sternly: "We're closed." I said "OK. I understand." She then said "Wait, what's your name?" I told her my name and my hopes rose for just for moment. She quickly dashed them by stating "Well, Mr. so and so, were closed. You can come back tomorrow at 9am." I could sense the smirk behind the phone and the schadenfreude from the other end of the line. Don't go here if you can help it. I signed up for Yelp just to write a review because I feel so strongly about this. No wonder people use the phrase "good enough for government work." read more

Long slow moving lines with generally low staff on front desk. Pleasant but many people walking around and not coming to help reduce lines. This trip was at 1130-got out 30 minutes later - 8 people in line with me the same time. Should be better staffed during prime hours (opening, noon, last two hours of day). Everyone helpful and pleasant - just not enough of them working with clients read more

Cynthia at Carrboro post office is amazing. Lucky enough to get her on the phone to help me track a package. She did find it and gave me the status of the delivery. Excellent job Cynthia. Thank you for all of your help. read more

Wish my post office was still on Chapel Hill at Timberlyne. Carrboro way out of the way when there are problems with mail. Also mail times were much more reliable before the move. read more

The post office lost two of my packages, and it's been a ball to see if there's been any update on my packages. Their delivery personnel didn't even bother to re-scan my package so it was updated on the tracking online that it was considered "undeliverable" or not. Andre, on the other hand, is a very nice guy that tries very hard to see where your packages are. Unfortunately, I can't say the same to the rest of the personnel - especially the lady I spoke to when I call to check on the status of my packages. Cuts me off and puts me on hold for 20 minutes and I'm left with nothing to do about my packages. read more

Pretty good customer service, productive, but closes very early

This post office is okay. I feel like I spend a lot more for shipping here than I do at the Student Stores on the UNC Campus. That might be because the options I feel like I"m offered here are very different than those offered on campus, but I'm not sure. Parking/getting in here is not too bad, a major plus over the Post Office on Estes, which can be an unpruned mess. read more

Oh my goodness - the previous posts about UPS transferred packages (lost, delayed and delayed) happened to me as well. Notice the 4 DELAY in the shipping information below, what the heck?!? Location Date Local Time Activity 01/14/2017 12:58 P.M. Received by the local post office 01/10/2017 1:03 P.M. Package transferred to post office Chapel Hill, NC, United States 01/10/2017 6:00 A.M. Destination Scan Chapel Hill, NC, United States 01/09/2017 8:06 P.M. Arrival Scan read more

The WORST post office and mail carriers I've ever dealt with in my life! If you complain about their mail carriers not delivering your packages they stop servicing/delivering to you! They cover for their incompetent mail carriers. They don't address ANY of your problems. They let their mail carriers continue their poor service and say NOTHING to them or try to fix the issue. Do NOT use this post office if you have any other option. Hope and pray you don't have the same mail carrier I do. I wish I had his name , I would include it in this review. I will be contacting everyone I possible can about the poor treatment I've received from this post office. I'll be posting on EVERY site I can about this post office. read more

The worst customer service money can buy. I am trying to track down a package that was transferred to this post office by UPS. I tried to call several times, but the phone is always busy, so I called the general USPS customer service line. After getting the tracking ID, they said that the package was attempted to be delivered and a notice was left. I received no notice. They did say the package was returned to the office and they could redeliver or hold. I asked them to hold it. When I went into the location the first encounter was with a young woman who was SO rude to me. I could not believe it. All I said was, "I'm here to pick up a package". I gave her my ID which she transferred to another person. He could not find the package and said I needed the tracking number. Since all I had was the UPS tracking number, I had to call them to get the USPS number. So, I called them and got the number. Not having anything to write on I grabbed a PO Box application, because it was close and there were like 100 of them. I went back up to the desk, and handed it to the first girl I spoke to who handed it to another man since the first person who couldn't find it was on break. This guy looked at it like it was a foreign object, then got extremely agitated that I used a precious PO box application to write the information down they asked me for. I calmly said, you asked me for this info; I got it and wrote it down on the nearest piece of paper. Is that a problem? He said, No, no problem at all. He then asked me to step to the side and disappeared into the back. Several minutes went by, no one came back out. Finally another person came out and attempted to find my package. No one could find it. They finally said it's probably out on the truck. I told them I asked and confirmed for them to hold it. At this point my package is lost and no one knows where it is. If I operated like this at my job I wouldn't have one. It's a disgrace and they should be ashamed. read more

This is an AWESOME post office. In fact, I can hardly believe it is a USPS post office! The workers are SO friendly,helpful, efficient, and fast. You actually feel welcomed to come in here. You feel like they appreciate their jobs and love coming to work and enjoy helping their customers. Where did the Carrboro Post Office get these people? They set the example for other postal offices. I look forward to coming to this one. read more

USPS is worthless. Hey have a contract to deliver packages with Amazon on Sundays. They don't even try to deliver the packages when they are on track to be delivered on a Sunday. They just automatically say business is closed and will deliver on next business day. read more

I shouldn't have to wonder if my package is going to make it to my house. Multiple times this place has lost our package, or must have delivered it to the wrong place. My girlfriend ordered me a watch for Christmas and they said it was in the lockbox. Nope. We just ordered some toys for our dog and the day they left it on the patio. Nope. What happens when you file a complaint? Nothing. My girlfriend went there in person and they just gave her a form and didn't do anything about it. So what's the point of complaining if nothing will get done or change. Go with UPS or Fed Ex because at least their private and will have some sort of chain of responsibility and should at least get back to you. Awful. Just awful. read more

I stopped by the post office on March 5th to mail a Birthday card. The post office was closed so I had to use the machine to get stamps. It is not often that I need stamps, but that night I needed to hurry and mail the card so it would arrive on time. I had no idea what was the correct amount stamps cost. I knew it was around forty cents, so when the machine asked me to put the value, in I put forty. I put my card in so it would process two forty stamps. The stamps came out . I knew that the stamps looked strange but I still put them on my letter because a woman walked in and told me that she thought that stamps where forty nine cents, so I put both stamps on my letter. The lights were pretty dim and it was dark out and I was in a hurry not paying attention like I should have. I put the letter in the drop box and went home. The next morning I was checking my bank account over the phone and realized that eighty dollars had paid at the post office from the night before. I rushed to the car to look at the receipt from the machine with the stamps and it said eighty dollars. I felt so stupid. I rushed to the post office to try and get the card before it went out and I did.I took the stamps off very slow so they would not be damaged and Thank God they weren't I then talk with the site manger and told her what happened. She was very nasty and told me she could not help me. I told her as long as stamps can stick you can still use them. I am out of eighty dollars. They have no signs up on how to use the machine for the people who do not know how. read more

WORST POST OFFICE EVER! Our mail arrives after 5pm on most days, if at all. They are even worse when it come to parcels. They have lost packages, and have constant delays. They do not pick up when you schedule a pick-up. I have had them come to my house 3 days late to pick up packages. I refuse to deal with them when it comes to sending packages. The PO on W. Franklin is a stark contrast to whatever it is they do at the Carrboro branch. I am currently dealing with a package that was mailed from Hawaii. The package arrived at this "Post Office" 3 days ago and has been sitting there since. It was listed 'Out for delivery' on Monday morning at 11:30 am. On Tuesday the tracking info said 'Notice Left (No Authorized Recipient Available)'. ( Oddly enough,the package doesn't require an authorized recipient, so I'm guessing it's just another excuse for their incompetence) Not surprisingly , there was no notice left and I was home ALL DAY. They did not even ATTEMPT to deliver. It is now Wednesday around 3:30pm. No package. I have sent complaints time and again to no avail. My next complaint will be to a District Supervisor as it just falls on deaf ears at this location. I am no longer surprised. My neighbors and I refer to this 'Post Office' as "The place where your packages go to die." I have dealt with the USPS for years with no problems at all until I moved here 8 years ago. I will continue to do so, just not with this branch when I can help it. If you are shipping a package that has to be on time, I advise you to drive to a different location, and don't even bother scheduling an online pick-up, as they won't even bother to pick it up. You'll be glad you did. UPDATE!!! THE MAIL CAME EARLY TODAY! 3:45. NO PACKAGE! It has actually taken longer for this package to be delivered from Carrboro to Chapel Hill than it has to ship it from Hawaii to Carrboro. I am totally convinced this branch is incompetent. Tomorrow marks 4 days it has sat at this branch with no attempt to deliver. UGGGGHHH! read more