I dropped off 5 packages to send to my first new customers of my small business. I bought a prepaid…read morelabel online via USPS website and dropped it off here. They won't scan in packages and instead made me put the package in this cart with DHL, FedEx, UPS, etc. It's now 4 days later and my packages were "picked up" last night. I see why they don't scan them in. It's liability. Since they didn't scan it and I didn't get a confirmation of me dropping off my packages now I'm stuck with my word against theirs. I bet you'll see me on the video cameras walking in but let's be honest, no one will go that far. Thanks for losing my customer's faith and making me take a loss for my new small business. Great service!

Very helpful and efficient. They went to extra lengths to help me with my passport application…read more Great service!

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!

When you walk through the door a buzzer goes off to let the staff know they have a patron. NO…read moreLINES EVER. I live in the East Renton Highlands but I abhor the big PO on NE 4th. I save all my packages for Preston as I drive through for an appointment in Fall City every Friday morning. I can't tell you what it's like here in December, but I'd certainly try it out before going anywhere else. Easy access and parking, friendly and efficient staff, no lines. What's not to love?

After living in the Preston area for over a year and utilizing the post office several times a week…read morefor work in Issaquah, I was so very very happy to find this post office! They do everything any other post office does and there is never a line! The lady that works there is great - does her job and is kind of a no BS kind of lady =) As I wish all postal workers were at all places - have your stuff ready when you get there! The building is kind of hidden by trees from the main road, but easily accessible right across from the BBQ joint. Side note - their last truck leaves late, so if you have Express shipping items it might take a day longer to get to it's destination!

We travel regularly to this area, and have picked up several general delivery packages here. The…read moreservice has always been quick and friendly. On one occasion a package did not arrive here. According to the tracking, it was last in the Issaqua post office. We went there to investigate. After waiting in a very long line, we were told that they had no idea what happened to our package. I've had two other occasions to visit the Issaqua post office and the line there has always been very long and slow moving. I see the reviews for the Fall City post office are over a year old, perhaps this indicates improvement. Maybe those who are dissatisfied should visit the Issaqua post office and maybe gain an appreciation for what they have here in Fall City.

Always receive friendly, helpful service. This is the only location I will visit for my postal…read moreneeds. The staff is always willing to help me find the most efficient way to ship my parcels. Can't say enough good things about them.

This post office and the North Bend are the worst. They constantly leave messages saying they tried…read moreto deliver when they didn't because there was someone home. I've left notes on redeliveries to leave the packages over the gate and they don't. Instead I get a message that states there was something wrong with the address on the package and they either send it back or take another two weeks to deliver. Tried picking up at the post office but it's always a battle between this office and the one in North Bend, they constantly blame each other. Honestly, at this point I just believe it's sheer laziness.

So what happened to ALL of the negative reviews about this incompetent post office. I will never…read moreagain send an Amazon package to a Snoqualmie residence. I now only use a locker in Issaquah. The Snoqualmie PO won't even bother to send the packages out with the drivers. I pay extra for speedy delivery and yet it takes days to ever get the packages. Two months ago yelp had many many negative reviews complaining about this issue- but now they have disappeared. Hmmmmm - I think something is being manipulated, dont you?

I was expecting a package to be delivered that required a signature. I was home just for this…read morereason and even though my signature is on file for this purpose too.The driver never did stop at my house, never knocked on door or ring the doorbell. I saw the driver drive by my house twice and did not stop instead they left a slip in my mailbox stating it was the first attempt and to pick up at the post office instead. Also my informed delivery stated that the package was delivered at the mailbox when it was not. So frustrating.

Mom went to apply for a passport for her first time (in August) and the passport lady sent the (not…read moreaccepted) birth certificate with the application in, weeks later the passport processing place let her know that it was not an acceptable form of birth certificate and that she would need to mail out an original. It is now almost October, and we have had to pay $165 for the application, $80 to expedite, $40 worth of expedited mailing documents ($285) total for the passport that should have arrived by now for $165 if applied for properly by this post office. We leave in a little over two weeks, we have no idea if we are going to get it in time. ALL of this was preventable if the lady did the job she IS BEING PAID to do, correctly. I'd be happy to take this down if they do the right thing and make an effort to at least provide a partial reimbursement for the mistakes made on their end.

We have lived here for approx 30 years. One thing I don't like is when they say they tried to…read moredeliver something and they absolutely did not ! When your at the house all day and they did not come, when the Amazon text says they literally were at your door less than a minute ago and your sitting right there. Oh. Funny. That was then. Today I got a last notice of trying to deliver something that needed to be signed for they said they tried to deliver it on may 30. No notice was left. I check the mail myself every day. Oh and this is the last notice (it's going back tomorrow) and the post office is closed now of course. Just one of a few good stories.

The last couple of times that I went in and asked for a post mark on an envelope I wanted to mail…read morethat day, the lady at the counter insisted that she had to charge me for the post mark stamp. I went home and called customer service. They confirmed post mark stamps are FREE. Today I went to send my tax payment and asked for a postmark - the same lady argued that she could not do it unless she charged me. I don't like to cause a scene, but I insisted that she do it anyway. She kept trying to give me a certified mail form. Once again I went home and checked the USPS website. https://about.usps.com/newsroom/statements/010226-postmarking-myths-and-facts.htm In short - postmark stamps are FREE. Don't let them try and charge you. I wish someone would educate her - I feel bad for the people she bullies into paying.

Postal Services in Tukwila, Washington…read more.. Needing some stamps for postcards, I had to go to a Post Office. My niece suggested that I get stamps from Costco, but they don't sell POSTCARD stamps. Yup. This post office was really close to Costco anyway, so it wasn't out of our way! Plus, the service was SUPER helpful! The kind, friendly woman was very personable and asked where we were from. She gave me tips on where to eat nearby and where to go for a good view of the city and the Space Needle. She was sharp because she looked at my postcards, knew that I was a tourist and tried to help me find beautiful views of Seattle like those on the postcards! She went over and beyond! She asked of i needed more than ten stamps - because they are "Forever" stamps and the price will be the same now and forever... She's correct. I purchased 20 stamps... LOL! We had a wonderful visit and ate where she suggested and will go to the park that she mentioned! Thank you so much!

This specific location is literally the best post office I've ever been to!…read more Their staff is so nice, friendly, competent, fast, patient, and knowledgeable! I've had to ship to other countries for work and I had no idea how to fill out some of the forms, and unlike other locations I have gone to, in this location I received the most help without feeling rushed or anxious! It's also very clean and organized, and they have pens!!

This was the worst experience I've ever had here from many standpoints…read more.. There was ONE employee working. When I arrived there were 12 people ahead of me. I spent 40 minutes waiting in line patiently with everyone else. I was next up and waiting for my turn when I overheard the employee telling the customer "I hate this place. I wish it would burn to the ground. The only good thing about this place is it forces me to update my resume". When you wait for 40 minutes in line calmly like everyone else you really don't want to hear how disgruntled the employee is. When I was done with my two envelopes and two bubble packages the line was literally to the door! When I left there were over 20 people waiting in line!!

The worst USPS. They are always understaffed and there are long lines at all times of the day. They…read morehave a drop box for prelabeled/paid packages and also direct customers who have prelabeled/paid packages too large for the drop box to leave on the counter or next to the door at the side of the counter. What they don't tell you is they don't scan packages put in the drop box, left on the counter/door! You have to wait in line for an hour to have them scan a prelabeled/paid package in order to get tracking for it. If not, they apparently just don't scan it and toss it on a truck and you don't get the tracking service you paid for! Makes absolutely no sense whatsoever. From other reviews, this seems to be the only location that doesn't properly scan packages in. It's really nonsensical.

Came here on a Friday evening to mail something out and was met with NO line! Randy helped me out…read moreas I still needed to write down the shipping address on my package, but he was nice and efficient. I was in and out.

Passport services at this post office have broken my trust. I have already made appointments and…read moreappeared twice - each time, having to wait a month for the closest next available appointment - both times having passport services unexpectedly closed with no other choice but to go back online and wait again. I'm going to call the Department of State to figure out what to do next. I was Canadian and this is my first experience getting an American passport. Epic fail. Canada is a zillion times more organized. Do better.