Save your time and don't come here. The customer service is horrible. Don't come here, choose…read moreanother place. Only 1-3 people working at a time and a full line.

Based on the reviews, I was dreading my visit to this location and ended up leaving pleasantly…read moresurprised! I showed up expecting the line to be out the door but there were only 7 or so people inside. It took maybe 15 minutes to wait in line and process my package shipment. Granted it was a Friday afternoon so maybe that worked in my favor. All the employee interactions I observed seemed cordial enough. Especially when compared to the few customers that would watch videos on their phone without headphones or conduct phone conversations while waiting in line. The most "rude" interaction I noticed from an employee was when a customer (who had filled out the incorrect form) asked the employee if they would fill out the right form for them and was bluntly told no. This seemed like a reasonable response as any. Maybe I would have a lower review if I had to frequent the post office more often but my experience was definitely not as bad as many of the reviews listed here. So if you have to ship something very simple, do not let the fear of potentially mild discomfort hold you back from going to the criminally underfunded federal entity that is the US Post Office.

I recently realized my neighborhood blue mailbox was removed so now I have to visit the post office…read moreto mail important monthly mail. I visited the Pist Office at 2220 Flatbush ave in Brooklyn! It was clean, well organized and easily accessible to disability customers! What a pleasure!

On January 6, 2026, at approximately 7:40 PM, I visited the 271 Cadman Plaza post office to drop…read moreoff a package and purchase a money order. During this interaction, the postal employee on duty was hostile and unprofessional. During the exchange, the employee used homophobic slurs directed at me. This occurred after a verbal exchange where he displayed an aggressive attitude toward me. Regardless of any disagreement, the use of slurs and discriminatory language by a federal employee is unacceptable and constitutes misconduct. I am requesting a formal investigation into this incident, including review of security footage and any witness accounts. I expect appropriate disciplinary action to be taken. I also have video evidence of the employee refusing to provide a receipt upon request and intentionally delaying service for approximately 15 minutes in a retaliatory manner. This video is available upon request. I also asked for the supervisor, but she was acting like she didn't wanna be involved. This post office is so unprofessional. It's ridiculous. I will be taking this to the further extent.

This was the closest post office that I could get to before 5 and I regret rushing over here. The…read moreend of the line starts at teller windows, blocks the front door and the snakes all the way around the office. The postal workers are just doing their job so if you arrive a second past 5:00 pm they have the key in the door and you have to wait for them to open it to let you out. I wish there would be more to service the community. For such a large neighborhood you'd hope that every window would be utilized. I wouldn't come here unless it were your only option and you have a lot of time to wait.

Awful service. The workers leave elderly customers waiting for over an hour while chatting and…read moreignoring others.

everyone makes mistakes. that's what makes us all human. but it's what you are willing to do to…read morerectify an error. that's what makes an average person a truly exceptional person. i normally only like to write reviews for terrible service because that gives me great pleasure to point out ppl that just suck to all hell. and for sure a post office is usually an easy target for a negative review but not this go. i want to take time to point out how the manager at the Bushwick Post office 11221 Jason F. went above and beyond to find my package. a new courier on my route named Kiana M. made a massive blunder in delivering my package to the wrong address. because she was new she really couldn't remember exactly which house she dropped it to. to make mattered more impossible, she marked the package 'delivered' so customer service by phone was basically telling me to take the L. seriously, the one lady i called said: are you sure it's not in your mailbox?! I'm like lady, if there was a full on coat in my mailbox, i'm sure i would have noticed it. she wasn't smart or fun to talk to but i digress. i went to the 11221 post office where i was directed to the supervisor. he saw the seriousness in my face that this package wasn't disposable butt wipes from Amazon and this thing needed real deal attention. the brother hopped in an official FBI type post office vehicle like Denzel n Training Day and drove to my block and started ringing doorbells...NO BULLSHIT! took my number and said he will reach out when he gets hold of the courier. the next day i was driving home from work and CRAZY...Jason was on my block ringing doorbells again! truly an impressive display of customer service. still no package though. after the 4th day i was ready to call it quits. do you remember that scene in Rocky when the music comes in to hype Rocky up and he gets back in there and starts whipping Mr. T's ass?! In comes KIANA!!! i saw her on my block in the big post office ice cream truck ringing doorbells!!! i was like...ohhhhh! Guess what....SHE FOUND IT!!! i could see her through my door video camera smiling from ear to ear soooo happy and man i tell you, seeing the joy and pride on her face, that made me happier than getting the package itself. maybe Jason said she was likely going to get in some kind of trouble which i obviously wouldn't have wanted but she made the effort and saved the day!!! did i mention, she was out on SUNDAY!? she was so apologetic i asked to give her a damn hug. don't get it twisted, covid is still out here kickin asses but i was just so proud of this beautiful spirited young woman's efforts i had to. if you find yourself at the 11221 post office, do yourself a favor and see if you can meet the manager there Jason F. or the beautiful young lady Kiana M. not only are they fantastic at their work because they take great pride in what they do but they are fantastic human beings. they could have written me off but they met words with action and did what they said they would do. give them both a pleasant smile when you see them for me. now Nikki that works the counter and the light skinned Black dude that was looking at me like i had a foot growing out the side of my face for asking him a question you can give them both the stink eye. dude was moving his neck, head n shoulders around talking to me like he was auditioning to be a back up dancer for a Beyoncé video. Nikki forgot to call me but whatever, she was sorry and got me to Jason so all n all she ended up being super cool too. happy holidays yo.

Worst post office ever. Severe discrimination and mail fraud…read more On Saturday, October 3, 2026, at 3:38 PM, the mail carrier for my route committed federal mail fraud. I am a Hispanic woman, and I was literally standing right outside my house waiting for my package. The carrier drove right past me, made direct eye contact, and intentionally kept going without making any attempt to hand me my package. Right after, he fraudulently marked the tracking status as "Alert Refused." This is a complete lie, a severe lack of respect, and blatant racial discrimination against Hispanic people. The staff at this Bushwick station are incredibly disrespectful and lazy. I have full home security camera footage proving the entire scene, showing that I was outside and that the carrier completely fabricated the refusal. A formal complaint has been filed with the Office of Inspector General (OIG). Do not trust these people, they steal your time, lie in the federal system, and treat minorities with absolute disrespect. Unacceptable!

Unfortunately on Thanksgiving Day, there was a fire in our building :-(…read moreThank you to the Red Cross who came through in record time and sheltered us as we had to vacate. Nothing beats your own space, but their assistance to tenants throughout this ordeal and housing us at hotels throughout the city is indeed appreciated. They say in your hour of need you'll know who your friends are. I have the most amazing friends! From my pals who I'm able to live with until things get sorted, those who came through last minute to retrieve my belongings from my flat (which thankfully wasn't affected except for smoke and a drizzle of water), to my Yelp-Mates who continue checking in, making sure I'm okay. I feel sooooo soooo SO incredibly BLESSED. All of that to say I wasn't in the headspace to come here, to THIS Post Office to pick up mail and other business AFTER READING THE TERRIFYING REVIEWS ONLINE. The Lord was with me. EVERYONE I interacted with here was extremely graceful! From the time I said the address they knew of the situation and were so kind and compassionate. Truth be told, from the level of service I received and the other customer staff interactions I noticed, great service seems to be the motto. Maybe staff from those reviews is no longer here? Maybe they've retrained? I'm not sure BUT GREAT SERVICE WAS PRESENT! I want to S/O Mr. Dennis Laws in particular. His service was top-notch! Exemplary! Imagine going in feeling like I was about to be beaten (lol) and walking out so light and pleased. Thank You Post Office St Johns! I 100% RECOMMEND HERE! 2023 Seasons greetings... The End.

Good Day All, I was checking the USPS app to see when a package is supposed to arrive. I have to…read moredo that alot for this particular post office. My package was out for delivery yesterday @ 8:12 am. When i checked again @ 4:21 pm it has a "Delivery Exception Local Weather Delay" so I know this means my package was stolen or a Postal truck was robbed like a was told the last time. It's a shame how you can't rely on the post office to deliver your mail in a timely manner w/o it being stolen. The PostMaster General needs to do a thorough investigation and clean up of this Facility. I'm quite sure I'm not the only that feels this way. My next step is to write a very detailed letter to the Post Master General and his chain of protocol... Enough is Enough!!!!

I would give 0 stars if I could. Staff member is rude, refused to give his name even though he…read morewore a name tag that ended in _ mad. He stated that he has no name. This place deserves a call to DODGE to reduce the number of federal employee, especially if they are truly hiring members without names.

This is the worst post office I have ever been to, the lady at the window was the rudest person I…read morecan think of on earth. She is racism and speaks as the rest of us don't know any English. I simply went to drop off a package, and was given this attitude "Come on, man! Oh this can't be happening..." She puts her scanner all the way at the back behind the window and when the machine doesn't scan, she make it sounds like it was my fault not pointing the QR code directly at her scanner, but all she have to do is move her scanner forward a bit and at my phone, instead of me moving my phone around to try to look for her scanner. For god's sake, please avoid this place if you don't want to ruin your day's mood.

I would use this post office near the long Island rail road station. I noticed that only two…read morepostal employees would work the desk at a time and it will be a unessaary line. The customer service like in most post offices not great ! But my recent experience takes the cake . I was appealing a case to the EEOC and it was time sensitive 15 days so I decided to send it certified mail and pay 5.00 to ensure smooth delivery. Instead the address only displayed a zip code and to make it worse my sensitive paper work arrived to some mail room in zip code 10004 ? I contacted usps customer service and a person named Maurice who identified himself as a supervisor called me but could not offer me any solutions. The usps consumer advocate is my next choice.

How does a package arrive at a USPS distribution center on July 12 at 5:12 PM…read morewith an expected delivery date of July 13, and yet, as of July 17, it's still sitting there with no explanation? l've contacted USPS at least 20 times this week, and every single time I've been given the runaround. No one can tell me why my package hasn't moved or when it will be delivered. This isn't just any package-it's for an interior design project, it's extremely valuable, and it's one of a kind. It cannot be replaced. The lack of accountability and communication is completely unacceptable. I still can't believe the shipper chose USPS for something this important. I need answers and I need my package delivered.

I am so tired of this. They express extreme dissatisfaction when you ask to scan a pre-paid package…read moreor just simply tell you to drop it in the designated self service window with no live person there. So today is the day 4 since I used self service and dropped 2 packages in their designated window and they are not tracking. So I am losing money.

One window open during peak hours. This is not the place to go when time spent is important. Once I…read moregot to the window., the clerk was very polite, but I waited over 20 minutes on line.

I am writing this review based on my experience with their passport services…read more I scheduled my passport application appointment on a Wednesday afternoon here. There was a line, but it was moving fast. All the workers were kind and helpful. I was directed to the passport window, and the woman in the window was nice, helpful, and accommodating. I lost my old passport, and she walked through the documents needed with me (I do be staying prepared). She told me the prices, so I could write the checks on the spot, and answered all the questions I had about delivery time. I cannot speak on the experiences that everyone else had with postage, but my passport application here was perfectly a-okay.

If negative stars could be given, I would. I have seen so many meltdowns from other customers, have…read moreendured several lost packages, long waits, and rude service all around. I get it.....it''s not the easiest job, and I appreciate the workers' efforts in general ar USPS.....but I have no words to describe just how awful this branch is. They lost an entire architectural model, just returned to sender rather than even notify me. I watched a woman go into a crying fit over a lost package, where she begged and begged for them to look...after 3 tries they finally looked, 5 minutes later...PRESTO! package was found! If you send someone a package here, make it a loud color so the employees have an easier time finding it, as there obviously is a shortage of staff. It's been awful since 1995 when I moved to Williamsburg, so it's only worse now. We need a Northside branch.

Sometimes they're fast, sometimes things take forever…read more If you're trying to reach them by phone, 718-493-6111 works. BUT you have to call them over and over before someone picks up. It took me 20+ calls spread over 3 days to get someone to pick up. Between 12-3PM is best for having a chance for someone to pick up.

This is the worse post office I've ever encountered. I went there to get my mail box lock changed…read morethe Clerk that was supposed to helping me sitting sideways in her chain on her cell phone but engage in a conversation with the other clerk. I ask about the mailbox change and what procedures I need to take she goes I don't know ask the other clerk what's the lady name with the curly wig she don't know then I get oh the lady you need to see for the work order form isn't here she won't be back until Friday mind you this is Tuesday So you mean this big post office and only one person can issue out a work order form unbelievable