The location at 171/ cleveland very slow,clerks walk off when the line is out the front door…read moreleaving 1 clerk alone,people upset Cursing that at 9am you cant do b it business that way@!. Mailbox outside can do envelopes due tonrestricted space opening.. Jack prices on stamps, ship pkgs now takes 2wks across to hilliard,why? Dumping deliveries npw at street not at door 3 pkgs lost.or stolen no recourse.although u dont take time to saveguard by taki g 10 st we ps to door!!

Location needs to update their hours if they do not open at 8AM on Saturday. I waited for 20…read moreminutes and still no one here.

Jean was amazing!! So so nice and she answered all of our questions! It was a fun and lighthearted…read moreinteraction. She made it so easy to get our passports done. We were in and out of there in 15 min for both my husband and I. Highly recommend!!

I had a appointment at 11:00 but I had an appointment so I got there 11:05 and they said I was late…read morefor my appointment when I told I had an emergency and I almost started crying I was with my little baby and they still said they couldn't help me. They didn't have polite with me they were rude. If I could give 0 stars I would but so upset. And also the usps didn't have no body it was just us

Pickerington post office has notified companies that my address has changed. I have not moved.read more

Every trip to this post office is a guaranteed waste of time. The staff move like they're being…read morepaid by the hour to do absolutely nothing, and somehow still manage to get everything wrong. Expect blank stares, lost packages, and the energy of people who gave up a long time ago. If you value your sanity, drive literally anywhere else.

When they're open service is first rate Situated in a rather…read morebad neighborhood, the facility is clean and take care of customers rapidly Sometimes very understaffed, they still open and take care of each customer

I As well have been having multiple issues with missing packages saying that they were delivered on…read morethe website, but actually never delivered to the home. I was at home during these "said to be delivery times. I have four dogs that would go bonkers if the door was ever knocked on or the doorbell was ever rung. For instance today my mail was delivered but my package was not. I went right to the door when my dogs let me know someone was there and I pulled my mail out of the box that was attached to the house. One of the other times this happened I reported it to them and magically it showed up at my house 4 days later in completely different packaging from Columbus... the package was coming from Pennsylvania! The mail never comes if the weather is bad too. PLEASE USPS, do something about this location!!!

The PO does it's job... sends my packages, and sells me stamps…read more Their customer service leaves a lot to be desired. They seem annoyed anytime you need help, or to purchase stamps. Hint: a smile goes a long way

I am so hurt by the way I was treated this afternoon. I walked in the post office 5 minutes before…read morethey closed to drop off my packages that I already had labeled. I only needed to drop them off at the counter which would have taken all of 30 seconds. I walked in and went to open the divider which was already shut (which didn't seem strange since the were about to close) and the guy at the counter yells at me (in front of everyone) YOU BETTER NOT TOUCH MY DOOR. Not only was I embarrassed, I was so hurt that he would speak to me in a such manner. I didn't not touch the door / diver and I asked three times if could drop my boxes off at the counter. I was ignored each time by both staffers. He finally asked if I already paid for postage and I said yes, to which he finally gave me permission to come in (mind you the post office is not yet close) I go in and tell both staffer that I understand they are probably ready to leave, but it's wrong to treat customers so poorly. The woman at the desk then goes to tell me I better be happy he gave me permission to come in. At this point I knew I was going to contact whoever was over this particular post office so I asked for their names. She didn't give them which I understand, but goes to tell me "in a matter of fact" tone that I can speak to the manager Stephany. Now I'm thinking If your so eager for me to speak to Stephany, Stephany's work ethic is probably just as poor as yours. And I was right. She completely dismissed my complaints and defended her staff rude behavior. As I'm leaving the guy (who yelled at me) sarcastically tells me to have a good day. I explained to him how hurt I was by how he treated me, and after go back and forth he did apologize which I do appreciate. But I couldn't not believe I was treated so terribly and then lied on when told Stephanie I pretty much tried to "break in" again, the post office still is not closed. The main door was unlocked, they only had the diver shut. I will continue to go to my normal post office and hope I never have to step foot in this one, and if I do I hope I don't have to see any of the three people who were there working today. It's never okay to yell, belittle and embarrass someone who did absolutely nothing wrong.

This post office is a joke. I get emails about my incoming mail but my mailbox is always empty…read more They must be stealing mail again and they never do anything about it when something is said. Wish there was someone to contact and file a complaint against them.

The employee(with a Jamaican accent)was rude. I would have rather been helped by the devil. She…read moreshhhhhhh me and 2 other customers, she through her hand up at me, then had other people come in front of me while I was looking for something that I have never been asked for. I do not see how she got hired. Then of you do not move or scoot out the way she will literally ignore you while you're standing there looking for guidance. I don't complain on people because you never what day they are having but this one needs a lesson on customer service which I told her. USPS in Whitehall

I like this location. Everyone is always nice and willing to help you with a smile on their face.read more

I know, I know, I'm reviewing a post office…read more Regardless, this gem of the USPS should not be ignored. I've stopped in plenty of post offices, UPS stores and FEDEX/Kinkos in my days, but never have I had such nice (and fast) customer service as I had here. Aside from being the most budget conscious way to ship items, they have prepaid boxes so you don't have to have shipping supplies. The nice rep behind the desk gave me some free packing fill as well as some tape. Overall I don't rave about service places like this too often, but I think this has to be the best post office in Columbus.

The only way that you guys could improve is to close. I sent a package out on registered mail…read moreJanuary 15th 2026 it never moved out of the post office. When I went into the office clerk 14 would not even do a search for the missing package it is supposed to be signing for at every time it's touched no signatures whatsoever that office has a thief. They would not check the cameras they would not do a search they just gave me a customer service number and blew me off. Will be taking legal action. Police report filed.

Worst post office ever! Three weeks ago, I took trustee paperwork, death certificate in my drivers…read morelicense, and filled out a change of address form, for my father, who recently passed away. I spent over 40 minutes there with them making copies of the death certificate, trustee paperwork, drivers license, etc. Three weeks later, and I still do not have any forwarded mail. I tried calling them and of course no one ever answers the phone. I physically went into the post office and the girl at the counter said they don't have any record of me changing the address. I asked for the supervisor and I spoke with Will and he said nothing was showing. My father's previous address at an assisted living facility did not have any mail for him. I asked Will, where his mail his previous address did not have it. He said he did not know and would have t get with the carrier. Really???? Incompetence at his finest. This is our government at best!

This is the worst customer service I have ever experienced. My address was not in the system and it…read moretook 2 months to finally receive mail. Then the carrier would not deliver it because he said there were no numbers inside the mail box. Even though I had one. Almost every time I have a scheduled delivery it gets postponed another day.

Don't let package sit for days at the regional facilities, update times better, deliver earlier in…read morethe day since I am on a main road.

What I am about to tell you actually happened...in real life…read more This post office has always been subpar with its customer service and facilities. On this particular day, I unfortunately had to go to the counter. As I stepped up next to the other customer, there it was, in all its glory - a mail clerk helping the customer, while flossing her teeth. FLOSSING HER TEETH. I'm still sort of reeling from what I witnessed. I know I shouldn't be shocked at the behavior of others anymore, but, it's not difficult to act like an adult who knows how to act in public, especially at their job. If I could give zero stars, I would.

My package was light, but it did have something in there that could have been damaged…read more This worker is from the post office right on Main St.