It was holiday time and I expected a crowd (trying to stand 6' apart with our masks on). The line…read moreto the counter was LONG. And, of course, there was only one person working. I had planned ahead to use the self-serve machine and brought everything I needed to package my gifts. I found the priority envelope/boxes, made sure no one else was standing in line for the machine (there was no one else) and stood 6+' away from the lady currently using it. I was next in line. BOOYAH! But, when the lady finished the transaction she was working on, she put the envelope on top of the pile she had to the bottom, and started on the next one. She proceeded to individually type in the addresses and figure postage for each envelope in the pile. The envelopes were generally not bigger than a standard size piece of mail - requiring a standard stamp. but then I realized the lady possibly for foreign born or descended and surmised she was sending international mail. Regardless, I could not believe she had to gall to stand there and dominate the machine while others waited (a person or 2 had queued up behind me). I started to wonder if I would have been better of getting in the other line. At least IT WAS MOVING. At some point, the lady realized she was holding up the line that had formed. She made a mistake and cursed - and moved on to the next envelope. After what seemed like way too long (15 minutes+), she totalled out her purchases and began to move away from the machine. BUT - she then dropped everything on the floor and took forever to pick things up. She finally vacated the machine and I had room to step up and quickly work through my ONE transaction. I was done in the less than 3 minutes. She had moved to the end of the line and was about ready to drop everything again. I had a wonderful plan to get in and out quickly. BUT I did not foresee this lady monopolizing the self-serve machine. I survived that little frustration. But now I'm wondering whatever happened to my package. It has yet to be acknowledged by the recipient - so I'm thinking it has not arrived yet. That would only be 6 days late (and counting) . . .

ALWAYS SLOW and POOR service. Bad attitude too. Parking is always a problem. Why can't they be…read morebetter?

Jean was amazing!! So so nice and she answered all of our questions! It was a fun and lighthearted…read moreinteraction. She made it so easy to get our passports done. We were in and out of there in 15 min for both my husband and I. Highly recommend!!

I had a appointment at 11:00 but I had an appointment so I got there 11:05 and they said I was late…read morefor my appointment when I told I had an emergency and I almost started crying I was with my little baby and they still said they couldn't help me. They didn't have polite with me they were rude. If I could give 0 stars I would but so upset. And also the usps didn't have no body it was just us

Pickerington post office has notified companies that my address has changed. I have not moved.read more

I came in here for a passport photo and mailing in a new passport application. Jenny was extremely…read morehelpful, professional, and went above and beyond with her information and keeping my private information confidential. I only saw her have positive interactions with all the patrons she had dealings with.

When they're open service is first rate Situated in a rather…read morebad neighborhood, the facility is clean and take care of customers rapidly Sometimes very understaffed, they still open and take care of each customer

Don't answer phone. Packages take more then 3 weeks to leave post office then another week to…read morearrive. Service in general is trouble. Mail off September 4th 26 and still hasn't made a move as of date. Don't even deserve 1 star

The PO does it's job... sends my packages, and sells me stamps…read more Their customer service leaves a lot to be desired. They seem annoyed anytime you need help, or to purchase stamps. Hint: a smile goes a long way

I am so hurt by the way I was treated this afternoon. I walked in the post office 5 minutes before…read morethey closed to drop off my packages that I already had labeled. I only needed to drop them off at the counter which would have taken all of 30 seconds. I walked in and went to open the divider which was already shut (which didn't seem strange since the were about to close) and the guy at the counter yells at me (in front of everyone) YOU BETTER NOT TOUCH MY DOOR. Not only was I embarrassed, I was so hurt that he would speak to me in a such manner. I didn't not touch the door / diver and I asked three times if could drop my boxes off at the counter. I was ignored each time by both staffers. He finally asked if I already paid for postage and I said yes, to which he finally gave me permission to come in (mind you the post office is not yet close) I go in and tell both staffer that I understand they are probably ready to leave, but it's wrong to treat customers so poorly. The woman at the desk then goes to tell me I better be happy he gave me permission to come in. At this point I knew I was going to contact whoever was over this particular post office so I asked for their names. She didn't give them which I understand, but goes to tell me "in a matter of fact" tone that I can speak to the manager Stephany. Now I'm thinking If your so eager for me to speak to Stephany, Stephany's work ethic is probably just as poor as yours. And I was right. She completely dismissed my complaints and defended her staff rude behavior. As I'm leaving the guy (who yelled at me) sarcastically tells me to have a good day. I explained to him how hurt I was by how he treated me, and after go back and forth he did apologize which I do appreciate. But I couldn't not believe I was treated so terribly and then lied on when told Stephanie I pretty much tried to "break in" again, the post office still is not closed. The main door was unlocked, they only had the diver shut. I will continue to go to my normal post office and hope I never have to step foot in this one, and if I do I hope I don't have to see any of the three people who were there working today. It's never okay to yell, belittle and embarrass someone who did absolutely nothing wrong.

Great service! I stopped in this morning to mail a birthday card to a friend in Florida. With the…read moreholiday weekend, I wanted to get it in the mail today to make sure it arrived by next Saturday. The inside counter was open, and since I needed some extra postage, I needed to wait in line. The postal employee was working the front was solo, but she was great. Super friendly and courteous. The interaction really brightened my day. This isn't my regular post office, but I like using this location when I'm in the East Broad area. It's always clean and there's plenty of parking in the shared lot. Aside from a line, I have never had an issue.

This post office is a joke. I get emails about my incoming mail but my mailbox is always empty…read more They must be stealing mail again and they never do anything about it when something is said. Wish there was someone to contact and file a complaint against them.

I like this location. Everyone is always nice and willing to help you with a smile on their face.read more

I know, I know, I'm reviewing a post office…read more Regardless, this gem of the USPS should not be ignored. I've stopped in plenty of post offices, UPS stores and FEDEX/Kinkos in my days, but never have I had such nice (and fast) customer service as I had here. Aside from being the most budget conscious way to ship items, they have prepaid boxes so you don't have to have shipping supplies. The nice rep behind the desk gave me some free packing fill as well as some tape. Overall I don't rave about service places like this too often, but I think this has to be the best post office in Columbus.

The only way that you guys could improve is to close. I sent a package out on registered mail…read moreJanuary 15th 2026 it never moved out of the post office. When I went into the office clerk 14 would not even do a search for the missing package it is supposed to be signing for at every time it's touched no signatures whatsoever that office has a thief. They would not check the cameras they would not do a search they just gave me a customer service number and blew me off. Will be taking legal action. Police report filed.

The absolute worst post office ever, poor customer service, they mark packages as delivered and…read morethen keep them for you to pickup at post office. Our carrier is always on his phone, sometimes cussing loudly. It doesn't do any good to file complaint because supervisors do nothin.

Five stars for excellent customer service. I didn't care how long the wait was or how much red tape…read moreI had to go through, Lauren was amazing! I visited this specific post office because it's one in town where you can get your photo and passport application done all in one place. After trying to make an appointment online and on the phone, I ended up just stopping by. That's when I found out appointments are required and must be made 24 hours in advance. Even though it was empty in there, I still had to come back the next day (insert eye roll). Lauren helped me take care of that and while yes, it was annoying. They weren't her rules and she was so sweet. I came back the next day with all my paperwork and everything ready to go. There were a few more people in there but they kept having to sit back down for not having the right information or forms done. Glad Lauren was there the day before to inform me on everything. It didn't take too long and I was out the door. If this is a service you're looking for before upcoming travel, make an appointment here!

Sitting here in line for 15 minutes, no one at the counter while multiple people in the back…read morechatting. Disrespectful and terrible customer service.

What I am about to tell you actually happened...in real life…read more This post office has always been subpar with its customer service and facilities. On this particular day, I unfortunately had to go to the counter. As I stepped up next to the other customer, there it was, in all its glory - a mail clerk helping the customer, while flossing her teeth. FLOSSING HER TEETH. I'm still sort of reeling from what I witnessed. I know I shouldn't be shocked at the behavior of others anymore, but, it's not difficult to act like an adult who knows how to act in public, especially at their job. If I could give zero stars, I would.

My package was light, but it did have something in there that could have been damaged…read more This worker is from the post office right on Main St.