The location at 171/ cleveland very slow,clerks walk off when the line is out the front door leaving 1 clerk alone,people upset Cursing that at 9am you cant do b it business that way@!. Mailbox outside can do envelopes due tonrestricted space opening.. Jack prices on stamps, ship pkgs now takes 2wks across to hilliard,why? Dumping deliveries npw at street not at door 3 pkgs lost.or stolen no recourse.although u dont take time to saveguard by taki g 10 st we ps to door!! read more

Location needs to update their hours if they do not open at 8AM on Saturday. I waited for 20 minutes and still no one here.

the post office was to open at 8:00 a.m. I waited until 8:30, went back at 9:58 still no open. I did file a complaint

Where's the NEGATIVE stars because just when you thought it couldn't get worse than my last review, they can just choose to never answer the phone so that you CAN speak to a manager. Like...ever. Do not ever think you will get through if you have issues because you won't. I'm pretty sure they have turned off the ringer. Just go here: https://www.usps.com/help/missing-mail.htm and get the ball rolling because this branch is of ZERO help. read more

It was holiday time and I expected a crowd (trying to stand 6' apart with our masks on). The line to the counter was LONG. And, of course, there was only one person working. I had planned ahead to use the self-serve machine and brought everything I needed to package my gifts. I found the priority envelope/boxes, made sure no one else was standing in line for the machine (there was no one else) and stood 6+' away from the lady currently using it. I was next in line. BOOYAH! But, when the lady finished the transaction she was working on, she put the envelope on top of the pile she had to the bottom, and started on the next one. She proceeded to individually type in the addresses and figure postage for each envelope in the pile. The envelopes were generally not bigger than a standard size piece of mail - requiring a standard stamp. but then I realized the lady possibly for foreign born or descended and surmised she was sending international mail. Regardless, I could not believe she had to gall to stand there and dominate the machine while others waited (a person or 2 had queued up behind me). I started to wonder if I would have been better of getting in the other line. At least IT WAS MOVING. At some point, the lady realized she was holding up the line that had formed. She made a mistake and cursed - and moved on to the next envelope. After what seemed like way too long (15 minutes+), she totalled out her purchases and began to move away from the machine. BUT - she then dropped everything on the floor and took forever to pick things up. She finally vacated the machine and I had room to step up and quickly work through my ONE transaction. I was done in the less than 3 minutes. She had moved to the end of the line and was about ready to drop everything again. I had a wonderful plan to get in and out quickly. BUT I did not foresee this lady monopolizing the self-serve machine. I survived that little frustration. But now I'm wondering whatever happened to my package. It has yet to be acknowledged by the recipient - so I'm thinking it has not arrived yet. That would only be 6 days late (and counting) . . . read more

USPS - Post Offices Near Me - Columbus, Ohio

Zero stars honestly the woman at the front desk sherry is absolutely rude and disrespectful... I've never seen a miserable person like that ever. Someone asks you a question all you got to do is answer it and give the person a better understanding that's insane how she treats people. Honestly sherry.... Scum of the earth! read more

I had a terrible visit the lady at the front desk is literally a black women who shows favor to lighter toned people and flirts with her clients so she can't make time for other clients. I talked with o the lady with straight respect disregarding me being turned away and I still got the police called on me because she felt I was a threat. read more

I have never had an experience quite like this. The whole interaction was odd, the older gentleman behind the counter assisting was constantly speaking down to me, and being particularly rude. The major takeaway from this situation is- USPS is unhinged. I asked to take a photo of the tracking # on my package. (I ship across the US, and like to provide proof to my customers that their package has been received by USPS, along with their tracking #.) The man behind the counter advised that, "these are now in his possession and I cannot take a photo of HIS packages." I asked him why this is, as I've been to numerous post offices across the US, and NEVER had a problem. He advises, "there are multiple reasons his packages cannot be photographed". I asked him to name a couple of these reasons, and he was unable to provide even one example. Overall, it was a bizarre experience, and I'm really trying to understand his angle. It was unusual, I thought maybe he was joking? Unfortunately, not. read more

Somehow did not know this was here, even though I have been in the area for decades. Sweetie started using it for packages, partly because they have a self serve machine in the lobby. I had something to mail, so I stopped by when I was nearby. Service was efficient, but not exactly friendly. Still, in and out quickly. It's a small post office, but they have passport appointments, assorted packaging, stamps, PO boxes, the usual. Small parking lot, and you will need to loop around the building to get out at the light if you want to turn left. read more

I had a package come through this branch that was supposed to be delivered to my residence. I was notified through USPS Tracking that my package had been instead forwarded to another address. I have no forwarding address associated with my residence or delivery. When I went to the store it was confirmed that my delivery address was correct, and that there was no forwarding address so the store didn't know why it had been forwarded or where it had gone. Any inquiry, investigation or phone number (I have been provided three) that they have given me to help locate the package has gone nowhere and all calls have gone unanswered. They have confirmed they have not have a working phone number for over a year and a half. This USPS location has lost my package and may lose yours too. read more

Absolutely terrible customer service. I was helped by Sherry for a passport appointment which I followed all preparation directions for on the Gahanna Post Office website. I was told upon arrival that I needed an Application Form, which their website said could be retrieved from the Post Office, so I assumed I would receive it to fill out during my appointment time. Sherry told me that her supervisor insisted that my appointment be rescheduled due to my unpreparedness. I left, then returned as I wished to speak with the supervisor after reconsidering the nasty attitude that I had received. I spoke with the other employee, Dionna, who was very kind to the customers in her line, however, she said that her supervisor was not there to speak with. Regardless of whether I did or did not have what was needed for the appointment, the way I was treated by Sherry was very inappropriate. She was extremely condescending and very rude. I will be seeking help elsewhere to follow through with my passport procedure. Would not recommend seeking any type of help or customer service from this location. read more

Efficient and friendly staff. Scott was great at the desk. Our letter carrier is excellent as well read more

The staff were not helpful whatsoever, and are very rude. Not sure if their names but they try their hardest to get you out of there and not help you out. Had an absolute horrible experience. read more

I've had nothing but good experiences there. They have been polite, professional and efficient and I've been going there years... fact is it's a people business and your not gonna please everyone. Some folks are just unhappy folks read more

keep sending my packages to wrong postal hubs. Ever here of a zip code?

I've been here a few times and never had anything but good experiences. They're around 10 minutes away from my work, so I usually head there on my lunch breaks when I need to ship something out. A few times I've forgotten packing tape, and they've been kind enough to tape the boxes up for me, even though they are supposed to try and sell you packing tape. It's not the easiest to see from the road, and there's not a ton of parking spots, but overall I prefer this post office to any of the other options near my work or home. read more

WORST POST OFFICE EVER!!! I have shipped NUMEROUS items through this location. They never get to where they are going on time (even priority mail). On time, I shipped a huge box via priority mail through this post office. I put it in their drop box that they have for parcels if it's after hours. After 2 days of trying to track it online and it still not showing as being received I called the 800 number and spoke with customer service. They told me they would get with that post office and let me know what was going on. Miraculously, a day later it started tracking as being received by the post office. Really, after 3 days you are just now shipping it out through the main hub. I paid for Priority Mail so it should have already been delivered by the time it's just leaving their location. Another example are Netflix dvds. They are ALWAYS arriving late when shipped from this facility. If I ship them from the post office by my house (Westerville Rd or Innis Rd) they always arrive the next day. Not the case with this post office. One time it took over 2 weeks for them to receive it and they are supposed to get them within 24 hours. For these reasons and so many more (long lines, bad attitudes, etc) I now go out of my way NOT to use this post office because honestly, they just SUCK! read more

I'd give a 0 if I could. Grumpy staff. Directed me to a non working number to answer questions telling me "We are just a store". Instead of trying to help me Scott spoke louder and louder (maybe he thought speaking louder would solve my problem) After telling him I could hear him just fine but my problem still wasn't taken care if he leaves me standing and the counter by myself. Asked to speak to a supervisor and I was told no supervisor there. Huh? Demetria directs me to the non working number and tells me "someone will answer sometime" --well gosh that's helpful. This is our taxes at work people. read more

This is hard to judge, given the somewhat recent downturn in service by the mail carriers that work out of this office. My area has experienced mixed up deliveries, dropped mail in yards, and unusually late delivery times during the past few months (2014.) I finally called the 800 number on 11/24/14 and explained what was going on and my belief that it was related to staffing issues, as the previous mail carrier we had for years was consistent and accurate. The customer service rep was very polite and after logging the details, gave me a reference number and said that I should expect a call from USPS about these issues. Sure enough, the very next day 11/25/14, a lady from Gahanna's post office called about the issues. Wow, quite impressed. Of course, this was the same office that got my passport renewal back to me within 2 weeks a few years ago, so hey, it's not all bad. Anyway, we ended up discussing the issues I had brought up and yes, a lot of the problems came from staffing-related issues as well as new trainees adjusting to the job. Been there! So, basically like every other company, they've had problems providing service (and who knows what/if any politics that may be involved) but they are bringing in experienced help to cover the routes. The lady apologized for the drop in the service quality and I'm still impressed with the concern she showed while talking to me. Also, it's hard to talk about the post office without mentioning the elephant in the room, meaning the 'set-up to fail' position our elected leaders have put them in: Prefund their future retirees' health benefits! Limit the kind of services they can provide (wow, way to go capitalists!) Look up PAEA. Yeah, we've seen it done before with our schools. The way it works is to destroy something that works in order to make way for a similar product/system to swoop in and "save the day" while pocketing tax dollars. And without all that pesky oversight. read more

This branch is too small for the community. There is not enough parking and no drive-up post boxes to drop mail into. Our regular mail delivery man is very conscientious but when he's gone, good grief! Most times we get our mail anywhere from 4:00 to 7:30, that's pm. Subs tend to skip us for even a cpl days at a time! read more

Amazing customer service! Went above and beyond to get me my package that I had mis-delivered to my old address on a cold snowy night! The best customer service I've had in a long time and the young lady I spoke with who helped me out was amazing! Thanks again to Bob and Esther! Made my day! read more

Had to contact regarding a "delivery attempt". We were actually home when the mail was delivered (kind of late) so I'm not sure why the package wasn't left. Talked to the carrier (who actually was not working yesterday when the package didn't come). He told me that sometimes the packages "fall" and if they find them later and the drivers are too far away so they just scan it as "attempted". The person who initially answered the phone was very curt and while the delivery driver was nice on the phone (very nice actually), the explanation makes no sense! So my Amazon Prime delivery is delayed because the USPS driver just didn't want to bring it to my door or somehow misplaced it and found when he or she was too far from my house??? And we've had larger packages literally stuffed into our mailbox that should have been left at the door. It's hard to support the USPS when they don't seem to try too hard with their customer service. read more

Most USPS are bad so maybe this doesn't mean much but they are not helpful here. I just got off he phone with them to ask a question about types of boxes and the lady hung up on me. What? Also I come in about once a month and everything seems to be a big issue or hassle to them. Just do your job please. read more